Audience
Companies that want to improve customer experience and cut support costs
About AnswerDash
Improve your customer experience and cut support costs by 30% - 50%. Customers no longer need to leave the page to get smart, instant answers to their questions. AnswerDash AI predicts user needs and presents Q&A that is contextual to the webpage or personalized to the user. Now your customers can get instant answers without submitting a ticket or starting a live chat. Predict user queries based on webpage content or user profile.
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Pricing
Free Version:
Free Version available.
Free Trial:
Free Trial available.
Integrations
No integrations listed.
Company Information
CloudEngage
Founded: 2012
United States
www.answerdash.com
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Product Details
Platforms Supported
Cloud
Training
Live Online
In Person
Support
Phone Support
AnswerDash Frequently Asked Questions
AnswerDash Product Features
Customer Experience
Analytics
Supported
Dashboard
Supported
Knowledge Management
Supported
Multi-Channel Collection
Supported
Action Management
Not Supported
Customer Segmentation
Not Supported
Feedback Management
Not Supported
Sentiment Analysis
Not Supported
Survey Management
Not Supported
Text Analysis
Not Supported
Trend Analysis
Not Supported
Customer Satisfaction
Analytics
Supported
Feedback Collection
Supported
360 Degree Feedback
Not Supported
Call Reporting
Not Supported
Complaint Monitoring
Not Supported
Survey Management
Not Supported
Customer Service
Knowledge Base
Supported
Queue Management
Supported
Self Service Portal
Supported
Alerts / Escalation
Not Supported
Appointment Management
Not Supported
Call Center Management
Not Supported
Email Management
Not Supported
Live Chat
Not Supported
Performance Metrics
Not Supported
Social Media Integration
Not Supported
Surveys & Feedback
Not Supported
Virtual Assistant
Not Supported
Workflow Management
Not Supported
Knowledge Management
Content Management
Supported
Decision Tree
Supported
Knowledge Base Management
Supported
Self Service Portal
Supported
Artificial Intelligence (AI)
Not Supported
Cataloging / Categorization
Not Supported
Collaboration
Not Supported
Discussion Boards
Not Supported
Full Text Search
Not Supported
