Audience
Government, Telecommunications, Insurance, Manufacturing
About KnowledgeIQ
KnowledgeIQ, by Knosys, is a market leading cloud-based (or on-premise) omnichannel knowledge management solution that simplifies and centralises the organising and sharing of knowledge and information.
KnowledgeIQ is trusted by over 40,000 users to find the right information, exactly when they need it, improving productivity and delivering the best in brand and customer experience.
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Whether you’re in financial services, healthcare, insurance, banking or any other industry where your employees need access to information at their fingertips, knowledge management is a crucial component in the success of this experience.
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Our cutting-edge solution:
✅ Can cut employee training times by up to 50%.
✅ Increases productivity
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Company Information
Knosys
Founded: 2015
Australia
www.knoiq.co
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Product Details
Platforms Supported
Cloud
Training
Documentation
Webinars
In Person
Videos
Support
Phone Support
Online
KnowledgeIQ Frequently Asked Questions
KnowledgeIQ Product Features
Knowledge Management
Collaboration
Content Management
Decision Tree
Full Text Search
Knowledge Base Management
Artificial Intelligence (AI)
Cataloging / Categorization
Discussion Boards
Self Service Portal