Audience
Companies searching for a solution to facilitate communication
About WebFirst
WebFirst is RTI's eCRM module for use by customers and partners. This web interface enables your customers to access a knowledgebase of resolutions to common problems, check the status of open incidents, and report new incidents to support. It facilitates communication, expedites reporting, and provides access to information and help during both business and non business hours without the expense of hiring additional personnel. Appropriate permissions allow authorized customers controlled access to a subset of the information that is available to internal personnel. You can control what they can view and update. Display their own open and recently closed incidents to review their status and optionally enter an activity or message regarding the incident. Download documents, files, fixes, etc that you have made accessible through the File Download Manager feature of CustomerFirst.
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Integrations
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Company Information
RTI Software
www.rti-software.com/webfirst.html
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Product Details
Support
Phone Support
24/7 Live Support
WebFirst Product Features
Knowledge Management
Decision Tree
Knowledge Base Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Discussion Boards
Full Text Search
Self Service Portal