RedAlert

RedAlert

Alpine Software
WebFirst

WebFirst

RTI Software
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About

RedAlert is an all-in-one fire department records management and operations platform developed by Alpine Software for career, volunteer, and combination fire departments. The software centralizes incident reporting, emergency dispatch alerting, personnel management, scheduling, training, inspections, and equipment maintenance within a unified database. Its incident reporting tools support National Emergency Response Information System (NERIS) requirements through configurable templates, automated data population, validation, and electronic reporting. Mobile applications provide real-time dispatch notifications, responder status tracking, GPS routing, hydrant locations, and pre-incident planning information. RedAlert also manages firefighter attendance, certifications, fire prevention activities, apparatus inspections, inventory, and length of service award programs (LOSAP).

About

WebFirst is RTI's eCRM module for use by customers and partners. This web interface enables your customers to access a knowledgebase of resolutions to common problems, check the status of open incidents, and report new incidents to support. It facilitates communication, expedites reporting, and provides access to information and help during both business and non business hours without the expense of hiring additional personnel. Appropriate permissions allow authorized customers controlled access to a subset of the information that is available to internal personnel. You can control what they can view and update. Display their own open and recently closed incidents to review their status and optionally enter an activity or message regarding the incident. Download documents, files, fixes, etc that you have made accessible through the File Download Manager feature of CustomerFirst.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Not Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Municipal fire departments, volunteer fire companies, career and combination fire departments, fire chiefs, emergency services administrators, fire prevention officers, dispatch personnel, training officers, fleet managers, public safety agencies, and first responders seeking integrated incident reporting, NERIS compliance, emergency alerting, personnel management, scheduling, equipment maintenance, and fire department records management

Audience

Companies searching for a solution to facilitate communication

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Not Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Alpine Software
United States
alpinesoftware.com/platform/

Company Information

RTI Software
www.rti-software.com/webfirst.html

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Categories

Categories

Knowledge Management Features

Artificial Intelligence (AI) Not Supported
Cataloging / Categorization Not Supported
Collaboration Not Supported
Content Management Not Supported
Decision Tree Supported
Discussion Boards Not Supported
Full Text Search Not Supported
Knowledge Base Management Supported
Self Service Portal Not Supported

Integrations

Code3 Strategist Supported

Integrations

Code3 Strategist Not Supported
Claim RedAlert and update features and information
Claim RedAlert and update features and information
Claim WebFirst and update features and information
Claim WebFirst and update features and information