RedAlertAlpine Software
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WebFirstRTI Software
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Related Products
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About
RedAlert is an all-in-one fire department records management and operations platform developed by Alpine Software for career, volunteer, and combination fire departments. The software centralizes incident reporting, emergency dispatch alerting, personnel management, scheduling, training, inspections, and equipment maintenance within a unified database. Its incident reporting tools support National Emergency Response Information System (NERIS) requirements through configurable templates, automated data population, validation, and electronic reporting. Mobile applications provide real-time dispatch notifications, responder status tracking, GPS routing, hydrant locations, and pre-incident planning information. RedAlert also manages firefighter attendance, certifications, fire prevention activities, apparatus inspections, inventory, and length of service award programs (LOSAP).
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About
WebFirst is RTI's eCRM module for use by customers and partners. This web interface enables your customers to access a knowledgebase of resolutions to common problems, check the status of open incidents, and report new incidents to support. It facilitates communication, expedites reporting, and provides access to information and help during both business and non business hours without the expense of hiring additional personnel. Appropriate permissions allow authorized customers controlled access to a subset of the information that is available to internal personnel. You can control what they can view and update. Display their own open and recently closed incidents to review their status and optionally enter an activity or message regarding the incident. Download documents, files, fixes, etc that you have made accessible through the File Download Manager feature of CustomerFirst.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Not Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Municipal fire departments, volunteer fire companies, career and combination fire departments, fire chiefs, emergency services administrators, fire prevention officers, dispatch personnel, training officers, fleet managers, public safety agencies, and first responders seeking integrated incident reporting, NERIS compliance, emergency alerting, personnel management, scheduling, equipment maintenance, and fire department records management
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Audience
Companies searching for a solution to facilitate communication
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Not Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Company InformationAlpine Software
United States
alpinesoftware.com/platform/
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Company InformationRTI Software
www.rti-software.com/webfirst.html
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Categories |
Categories |
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Knowledge Management Features
Artificial Intelligence (AI)
Not Supported
Cataloging / Categorization
Not Supported
Collaboration
Not Supported
Content Management
Not Supported
Decision Tree
Supported
Discussion Boards
Not Supported
Full Text Search
Not Supported
Knowledge Base Management
Supported
Self Service Portal
Not Supported
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Integrations
Code3 Strategist
Not Supported
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