DisasterLANBuffalo Computer Graphics
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WebFirstRTI Software
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Related Products
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About
Buffalo Computer Graphics’ DisasterLAN (DLAN) emergency management platform provides tools for shared situational awareness, workflow-based information management, and real-time communication. Our secure, web-based tools will help your team manage all stages of the emergency management process.
DLAN includes user-friendly tools for: task, mission, and resource management; secure interoperable communications; workflow-based information management; customizable real-time status boards; asset & finance tracking; Incident Action Plan & Situation Report creation; after-action reports; and daily operations.
DLAN software is available as a traditional on-premise installation or as a cloud hosted service. As an incident grows in size, additional personnel can be brought in quickly, including outside stakeholders and personnel from supporting agencies, with no additional per user fees.
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About
WebFirst is RTI's eCRM module for use by customers and partners. This web interface enables your customers to access a knowledgebase of resolutions to common problems, check the status of open incidents, and report new incidents to support. It facilitates communication, expedites reporting, and provides access to information and help during both business and non business hours without the expense of hiring additional personnel. Appropriate permissions allow authorized customers controlled access to a subset of the information that is available to internal personnel. You can control what they can view and update. Display their own open and recently closed incidents to review their status and optionally enter an activity or message regarding the incident. Download documents, files, fixes, etc that you have made accessible through the File Download Manager feature of CustomerFirst.
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Platforms Supported
Windows
Supported
Mac
Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Supported
iPhone
Supported
iPad
Supported
Android
Supported
Chromebook
Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Not Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
emergency management, healthcare, transportation, utilities, education, and corporate
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Audience
Companies searching for a solution to facilitate communication
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Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Not Supported
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API
Offers API
Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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PricingBCG offers DLAN packages in several price ranges. Our team would be happy to help you find a package that fits your needs and budget.
DLAN is available for purchase through the GSA Multiple Award Schedule.
Free Version
Not Supported
Free Trial
Supported
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Supported
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Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Company InformationBuffalo Computer Graphics
Founded: 1982
United States
www.buffalocomputergraphics.com/IM/DLAN
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Company InformationRTI Software
www.rti-software.com/webfirst.html
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Categories |
Categories |
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Emergency Notification Features
Contact Management
Supported
Geo Targeting
Supported
Mass Notifications
Supported
Scenario Planning
Supported
Templates
Supported
Two-Way Communication
Supported
Incident Management Features
Audit Trail
Supported
Corrective Actions (CAPA)
Not Supported
Disaster Recovery
Supported
Incident Reporting
Supported
IT Incident Management
Not Supported
OSHA Compliance
Not Supported
Root-Cause Diagnosis
Not Supported
Safety Management
Supported
Task Management
Supported
Ticket Management
Supported
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Knowledge Management Features
Artificial Intelligence (AI)
Not Supported
Cataloging / Categorization
Not Supported
Collaboration
Not Supported
Content Management
Not Supported
Decision Tree
Supported
Discussion Boards
Not Supported
Full Text Search
Not Supported
Knowledge Base Management
Supported
Self Service Portal
Not Supported
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Integrations
ArcGIS
Not Supported
X (Twitter)
Not Supported
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