Alternatives to Hornbill
Compare Hornbill alternatives for your business or organization using the curated list below. SourceForge ranks the best alternatives to Hornbill in 2024. Compare features, ratings, user reviews, pricing, and more from Hornbill competitors and alternatives in order to make an informed decision for your business.
-
1
Atera
Atera
Atera is reinventing the world of IT by harnessing AI to power our all-in-one Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automations platform—streamlining organizational IT management at scale with our proprietary Action AI™ solution. Designed for unprecedented efficiency, Atera serves over 12,000 customers across 120 countries. Our first-of-kind IT Copilot augments existing tech capabilities with AI auto script generation, ticket summaries, recommended solutions, and more. The result of this groundbreaking technology is a freeing of critical resources and an exponential lift in productivity. Try Atera Free Now! -
2
ConnectWise PSA
ConnectWise
ConnectWise PSA, formerly ConnectWise Manage, is a robust business management platform made for companies that offer, service, and support technology. Trusted by more than 100,000 users, ConnectWise PSA offers a wealth of features that enables teams to achieve greater accountability, operational efficiency, and profitability. The platform comes with help desk, time tracking and billing, project management, account management, agreements, sales and marketing, procurement, and reporting tools. -
3
Vivantio
Vivantio
Vivantio is a leading provider of service management software for both internal- and external-facing teams. Centralize your service operations across B2B Customer Support, IT, HR, Facilities, Finance, and Legal. By combining enterprise-level functionality with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, scalable, and fully configurable platform that empowers businesses to achieve service excellence. The platform scales to meet the complex business needs of large, multi-site organizations, especially during periods of high growth. Vivantio is a trusted partner offering cost-effective solutions through flexible licensing. -
4
Rev.io PSA
Rev.io
Rev.io PSA, formerly Tigerpaw, is a business management platform for managed service providers. Our PSA platform was created as an end-to-end software solution that ties all aspects of your business into a single, robust application. Rev.io combines our PSA platform with a billing and customer management platform also designed for managed service providers. Our billing platform helps MSPs successfully monetize new voice products by consolidating billing and tax compliance. -
5
ChangeGear
Serviceaide
ChangeGear is a complete service management solution that can be implemented in weeks, not months, and intuitive to use. With low administration costs and quick implementation, you will see a real return on your investment. A flexible platform that works either on premise or in the cloud. ChangeGear is based on ITIL best practices and has been designed to be a comprehensive solution with all the components your team needs. You can choose the environment that best suits your technology, compliance, and infrastructure needs. Affordable and comprehensive, ChangeGear provides IT staff with the functions required to manage everything from ticketing to incident, change and asset management and more. ChangeGear includes a virtual agent, self-service portals and AI-based features to support analyst and end user productivity. Automate processes across technical workflows, services and business processes for business agility. -
6
Pipefy
Pipefy
Pipefy is the AI-enhanced process automation platform that conserves IT resources and empowers business teams to build and deploy up to 85% of workflows — no coding knowledge or third-party specialized services firms required. Standardize, streamline, and connect workflows for better end-user experiences and faster business results. Key features include a built-in security suite and a flexible no-code framework for faster deployment and lower implementation costs. Minimize process complexity and expensive stack sprawl with connections to 300+ apps and systems out of the box, and HTTP/HTTPS to integrate Pipefy with everything else. -
7
PMG Platform
PMG
PMG is a low-code software platform that allows users to configure automation solutions and business applications to drive digital transformation initiatives. From streamlining business processes through automation, to integrating existing systems and filling in point solution functionality gaps, to delivering a collaborative workspace and unified user experience – PMG’s low-code platform does it all without coding. Business users as well as IT resources are empowered to configure, deploy, and maintain solutions that meet their company’s specific needs. The PMG platform includes the following features: • Application Portal • Dashboards • Forms • Workflows • Integrations • Reporting -
8
Canfigure
Canfigure
Canfigure Inc. is the developer of dynamic business software, designed to flex with your business needs. The modular approach of Canfigure is designed to provide solutions that scale for any business size or industry and includes customization capability unlike other competitors. We believe in keeping it simple with easily self-deployable, cost effective, standalone tools allowing you to scale up through a library of well designed modules, growing your number of assets and expanding your user base at a pace that suits you. With out of the box support for all types of assets, Canfigure can be customized to hold information for any type of asset including IT Systems, inventory, facilities, transportation and more. The database schema can be extended via the admin functions with no technical knowledge required. Asset information can include financial data and be used to track important dates such as maintenance history, and linked directly to supporting contract documents. -
9
GoTo Resolve
GoTo
Introducing GoTo Resolve: Refreshingly simple IT support software designed for the ways your teams work today. Support your anywhere workforce with our all-in-one IT platform. Respond, act, and resolve issues – all in one place. Now getting help is as easy as having a conversation. Time-optimizing features like unattended access and multi-session handling let agents and employees get more done. With enterprise-grade security and consumer-grade ease of use, systems stay safe while business stays up and running. Remote access, support, ticketing, and camera sharing – together at last. GoTo Resolve makes more possible for remote and in-house teams. Speed up resolutions, starting with a fast, frictionless join flow. All the tools an agent needs to resolve issues are right there, including: - In-session system diagnostics - Reboot/reconnect - Admin mode - File transfer - Multi-session handling - and more -
10
AgilePoint NX
AgilePoint
AgilePoint Low-Code Digital Process Platform enables businesses to accelerate digital transformation by empowering its multidisciplinary teams to automate, streamline, or consolidate workflows and processes, and continuously improve customer outcomes, increase operational effectiveness, drive revenue growth while ensuring resilience and scalability.Starting Price: $39/month/user -
11
Help Scout
Help Scout
Delight customers by providing outstanding customer service like no other with Help Scout, a web-based help desk software. Suitable for for companies of all sizes, Help Scout enables businesses to deliver personalized support. The platform offers collaboration features to keep everyone on the same page, automated workflows, best in-class-reporting, an integrated knowledge base, and a robust API. Help Scout also integrates with voicemail services and live chat services like Olark and Snap Engage.Starting Price: $10.00/month/user -
12
Joget DX
Joget, Inc.
Joget is an open source no-code/low-code application platform for faster, simpler digital transformation. It combines the best of business process automation, workflow management and rapid application development in a simple, flexible and open platform. Visual and web-based, it empowers both coders and non-coders to instantly build and maintain apps anytime, anywhere. With more than 3,000 installations, 400+ enterprise customers and 12,000 community users worldwide across various industries (including finance, manufacturing, IT, and more), Joget is a proven platform for a wide spectrum of organizations ranging from Fortune 500 companies to government agencies and small businesses. Every organization demands easy to build and adaptable applications, and Joget enables those application delivery goals with a low total cost of ownership.Starting Price: $2/user/month -
13
N-able N‑central
N-able
Join the thousands of MSPs and IT professionals who use N-able™ N-central® to remotely monitor and manage devices and complex networks. Key features include: • Monitor almost any device, including support for Windows, Linux, and macOS • Gain complete insight across your network and cloud services without the need for extra network monitoring software • Create automated patch management policies to ensure devices are up to date • Streamline your workflow with drag-and-drop scripting in automation manager—no need to write a line of code • Provide remote support across devices and platforms with the integrated Take Control feature • Integrate your existing PSA software or use N-able MSP Manager to manage tickets and billing • Manage security with integrated backup, EDR, AV, and disk encryption • Available as an on-premises or hosted cloud solution to fit your business -
14
Comidor
Comidor
Comidor is a cutting-edge Low-code BPM Platform that enables organizations to automate any type of business process or task and transform their business or even the whole industry by harnessing the power of Low-Code, BPM, and hyper-automation technologies. • High-productivity Low-Code Application Designer that enables business users with no coding knowledge to design, build and deliver business applications with minimal effort at high speed. • Intelligent Automation that integrates BPM and Workflow Automation with RPA and AI/ML to streamline, optimize and automate end-to-end processes • Application Marketplace with a wide variety of ready-to-use business apps suitable for every business need, such as Enterprise Collaboration, Project Management, HR Automation, CRM & Sales, Document Automation, Finance & Accounting. • Digital Workplace that provides a modern digital business environment where people and bots work together to perform business operations successfullyStarting Price: $9.00/month/user -
15
Neota
Neota
Neota’s no-code technology and modular building blocks enable businesses to quickly develop, deploy, and scale solutions that seamlessly integrate with the rest of a company’s tech stack. Neota delivers proven tools to build powerful digital solutions. With Neota’s visual, enterprise-grade platform for business process automation, innovative ideas quickly become sophisticated, secure applications. Neota’s intuitive platform enables businesses to easily develop and deploy decision-making solutions to automate workflows, documents, decisions and processes. Built to empower individuals while meeting the requirements of the enterprise, Neota Logic ® is a powerfully robust and flexible self-service platform. As a true business partner, Neota experts are always available to offer professional service support to ensure clients realize the full value of the platform. -
16
InvGate Service Management
InvGate
InvGate Service Management is a reliable help desk and asset management solution created to provide IT support and to optimize the provision of IT services. Comes with the most intuitive and easy to understand user interface, InvGate Service Management offers a multi-departmental service fulfillment solution with federated asset management capability for seamless integration between the asset requiring service and the service request. InvGate Service Management features a drag-and-drop graphical workflow builder, 100% code-free configuration, custom dashboards, business analytics reporting, SLAs, email ticketing, and more. -
17
ServoDesk
Simplisys Ltd
Award winning, easy to use Help Desk software for service departments challenged to do more with less. ServoDesk delivers flexible solutions for all support teams regardless of size incorporating AI. - Manage multiple data channels from one easy to use interface. - Roles based access to tickets. - Email integration with automated ticket creation and acknowledgements. - Feature rich reporting tool and dynamic dashboards. - Customer Portal theme-able by Department / Customer organization. - Powerful but simple to create business rules and workflows to drive automation. Not to mention our market leading support, don't waste time reviewing thousands of documents online give us a call.Starting Price: $20 per month -
18
HighGear
HighGear
HighGear is the leading no-code workflow automation platform that allows everyday business users to build enterprise-grade workflow applications, without writing code. Mid-to-large enterprises in regulated industries, such as banking, insurance and energy rely on HighGear to manage work, improve visibility, streamline operations and meet compliance requirements. Easily create forms, design processes and automate workflows with an intuitive platform trusted by management and approved by IT.Starting Price: $1,475 per month for 25 licenses -
19
Nintex Process Platform
Nintex
Enterprise organizations around the world leverage the Nintex Process Platform every day to quickly and easily manage, automate and optimize their business processes. The Nintex Process Platform includes capabilities for process mapping, workflow automation, document generation, forms, mobile apps, process intelligence and more, all with an easy to use drag and drop designer. Accelerate your organization’s digital transformation journey with the next generation of Nintex Workflow Cloud. Put The Power of Process™ into the hands of your ops, IT, process professionals, business analysts, and power users. Start digitizing forms, workflows, and more today. The Nintex Process Platform is the most complete platform for process management and automation. Nintex makes it fast and easy to manage, automate, and optimize your business processes. -
20
Zendesk
Zendesk
Build exceptional customer experiences with Zendesk. The leading provider of software and solutions for better customer relationships, Zendesk empowers businesses to be more reliable, flexible, and scalable. Its family of products include Support, an integrated customer support solution; Chat, live chat and messaging tool; Talk, call center software; Explore for analytics and reporting; Inbox, shared team inbox; Guide, a knowledge base and self service soltuion; and Connect + Outbound for proactive campaigns.Starting Price: $5 per month per user -
21
Alemba Service Manager
Alemba
Alemba Service Manager is a highly functional, ITIL-aligned IT Service Management tool with a specific focus on request fulfilment. Backed by 25 years of heritage, Alemba Service Manager enables users to respond quickly to business demands by dramatically reducing time to request fulfilment through automated workflowed integration. Alemba’s unique pricing model takes into account different levels of participation in your organization, offering an interface for every kind of user. With a strong consultancy background, unrivalled expertise in the Service Management market, and a strong focus on customer experience, Alemba is ideally positioned to deliver a successful, end-to-end Service Management project within your organization. -
22
ALVAO Service Desk
ALVAO
No one has to hunt around for information, whom to contact to report a device fault, a system crash or to request an equipment. Employees can contact the Service Desk either through the self-service portal or directly via Teams or Outlook. Get the full Service Desk experience without ever having to leave Microsoft Outlook. You can access your ticket log, browse our knowledge base or create e new request from a catalogue. The requester is clear about who is handling their request, its status and how much time remains to resolution. They do not have to call the helpdesk to ask about the resolution status. Don’t waste time sorting requests. The system will ensure that each request is assigned to the right team. Requests are automatically sorted according to assigned priorities. The team has a clearly organized work schedule and will never forget anything important.Starting Price: $40/agent -
23
Aisera
Aisera
Aisera stands at the forefront of innovation, introducing a revolutionary solution that redefines the way businesses and customers thrive. Through cutting-edge AI technology, Aisera offers a proactive, personalized, and predictive experience that automates operations and support across various sectors, including HR, IT, sales, and customer service. By providing consumer-like self-service resolutions, Aisera empowers users and drives their success. Unleashing the power of digital transformation, Aisera accelerates the journey towards a streamlined future. By harnessing user and service behavioral intelligence, Aisera enables end-to-end automation of tasks, actions, and critical business processes. Seamlessly integrating with industry-leading platforms such as Salesforce, Zendesk, ServiceNow, Microsoft, Adobe, Oracle, SAP, Marketo, Hubspot, and Okta, Aisera creates exceptional business value. -
24
ServiceNow
ServiceNow
Digitize your workflows - they'll love you for it. Your company can be more productive and your people more engaged. ServiceNow makes work, work better for people. Transform old, manual ways of working into modern digital workflows, so employees and customers get what they need, when they need it—fast, simple, easy. ServiceNow delivers digital workflows that create great experiences and unlock productivity for employees and the enterprise. We simplify the complexity of work on a single, enterprise cloud platform. The Now Platform: The intelligent and intuitive cloud platform for work. Choose from our workflows or build your own apps. Built on the Now Platform, our product portfolio delivers the IT, Employee, and Customer Workflows that matter with enterprise solutions to help drive every part of your digital transformation. Create the great experiences you want and unlock the productivity you need, now with native mobile capabilities for everyday work across the enterprise.Starting Price: $100 per month -
25
Salesforce Service Cloud
Salesforce Service Cloud
Deliver better, more personalized customer support anywhere Salesforce Service Cloud. The world's most complete and #1 customer support application, Salesforce Service Cloud provides a wealth of features that enables businesses to provide support to customers over their favorite channel, whether phone, email, chat, and SMS messaging. Top features include lightning console, case management, omni routing, telephony integration, video chat, social customer service, and more.Starting Price: $75.00/month/user -
26
ALVAO's comprehensive ITSM platform integrates Service Desk and IT Asset Management, simplifying daily IT operations with digital workflows and no-code automation for incident, problem, change, and release management, as well as IT asset tracking. Data-driven insights enable process improvement and updated asset data will help you to reveal the potential for cost savings. Additionally, ALVAO's unique license model allows you to extend these capabilities to other departments at no extra cost, maximizing your software investment and reducing cost.Starting Price: $3.00/user
-
27
SymphonyAI Summit
SymphonyAI
AI-powered IT and enterprise workflows. Launch services quickly, boost productivity, and delight users by redefining ITSM/ESM with predictive and generative AI. Streamline processes, reduce complexity, drive collaboration across your enterprise and increase velocity to business. Enhance enterprise productivity by leveraging predictive and generative AI, automation, and low-code and no-code administration. Improve satisfaction by delivering a compelling, omnichannel user experience to your employees, partners, and customers. Resolve service requests up to 50% faster via agile ITSM/ESM capabilities in a centralized, lightweight platform powered by generative and predictive AI. Launch and manage services quickly and accelerate deployments with low-code/no-code capabilities. Eliminate manual processes and automate service needs with scalable solutions for teams of all sizes. -
28
Alloy Navigator
Alloy Software
Alloy Navigator is an all-inclusive IT Service & Asset Management solution that provides thoughtful answers to your toughest IT challenges. At its core, Navigator comes with a powerful workflow process automation engine fortified by an intelligent interface that automatically creates meaningful relationships between the data that matters. Covering several IT disciplines ranging from Help Desk, Inventory & Knowledge Base Management to ITIL-driven standards such as Change & Configuration Management, Alloy Navigator is the perfect solution for small, medium and enterprise businesses who strive to achieve the highest levels of productivity.Starting Price: $19.00/month/user -
29
Ivanti Neurons
Ivanti
Power and protect your teams from cloud to edge with Ivanti Neurons, the hyperautomation platform for the Everywhere Workplace. Delivering the power of self-healing has never been so simple. What if you could discover and fix issues automatically before your users even know about them? Ivanti Neurons does just that. Powered by machine-learning and deep intelligence, it lets you remediate issues preemptively before they slow your productivity. Take troubleshooting off your agenda and deliver better experiences, everywhere your business works. Ivanti Neurons fuels your IT with real-time intelligence you can act on, enables devices to self-heal and self-secure, and provides users with a personalized self-service experience. Empower your users, your team and your business to do more, everywhere, with Ivanti Neurons. Ivanti Neurons delivers value from day one by providing real-time insights that let you thwart risks and prevent breaches in seconds, not minutes. -
30
OTRS
OTRS Group
OTRS is a solution desk that can be used to support nearly any team in your company. It brings together all of the tools that make service management successful, including: - ticketing, - calendaring, - CMDB, - process management, - reporting, - multiple channels for customer access, - knowledge base, - service catalog and more. Your teams have all the information and workflows they need right at their fingertips so that they can offer seamless service and build customer satisfaction. Customers love the self-service options that are available through an external portal: You can share knowledge base articles, informational pages and allow them to send requests right to your team. The OTRS service management solution was awarded the SERVIEW CERTIFIED TOOL seal of approval. -
31
ManageEngine ServiceDesk Plus
ManageEngine
Best in class online service desk software. Offer your customers world-class services with ServiceDesk Plus Cloud, the easy-to-use SaaS service desk software from ManageEngine, the IT management division of Zoho. Track and manage IT tickets efficiently, resolve issues faster, and ensure end-user satisfaction with the cloud-based IT ticketing system used by over 100,000 IT service desks worldwide. Manage the complete life cycle of IT incidents, problems, changes, and projects with out of the box ITIL workflows. Create support SLAs, define escalation levels, and ensure compliance. Automate ticket dispatch, categorization, classification, and assignment based on predefined business rules, and set up notifications and alerts for timely ticket resolution. Reduce walk ins and unnecessary tickets by giving your users more control. Enable end users to access IT services through your service catalog in the self-service portal. Help users create and track tickets and search for solutions.Starting Price: $120.00/year/user -
32
AUTTO
AUTTO
AUTTO is a no-code platform that enables knowledge workers to transform their business processes using automated workflows, data tables, and integrations. With AUTTO, digital transformation is accessible to businesses of all sizes. You can build business processes in AUTTO, using our no-code workflow automation software. From a simple process to a full operations platform. It is easy to learn and fast to implement with processes being up and running in less than a day. Automate existing processes and embed metrics to identify where improvements can be made. Build effective workflows to automate business processes with drag-and-drop, no-code automation. Empower business users, from operations, legal, HR, and finance to design and run their own workflows in a matter of hours with no coding experience necessary. AUTTO gathers information, updates data tables, sends emails and tracks progress without taking up your time.Starting Price: $249.08 per month -
33
Flowers
Flowers
We are changing the game for Small & Medium Business (SMB) workflow creation and automation. Our enterprise-grade solutions increase your team’s productivity and profitability, minus the exorbitant enterprise-grade solution costs and consultancy fees! Automating all your recurring business workflows. Discover where you can use Flowers for your invoice approvals. Digitalize all your invoices and manage them from anywhere, 24/7, and error-free. Find out what makes Flowers workflows so effective, powerful, and unique. See how we are helping customers transform how they think about workflows. Flowers is simplifying the complex world of digital business organization with fast, simple, flexible, and automated workflows. Our no-code process editor, cloud platform, and solutions make your workflows efficient and profitable. Everything you want to know about your workflows, from anywhere, anytime. Decision makers choose Flowers to automate workflows. -
34
KuFlow
KuFlow
KuFlow is a developer-oriented workflow engine, on which to design and execute business processes. We like to call it an orchestrator of tasks, both human and automated. It is not a BPM tool or a No-Code tool. KuFlow is built by developers for developers. KuFlow makes sense for organizations of a certain size, with two fundamental aspects: - They have a certain complexity in their business processes, which they must try to solve and automate as much as possible. - They have an IT department that must respond to and support the digital transformation needs of the organization. With KuFlow, you can: implement workflows in companies, and orchestrate both RPA solutions and services.Starting Price: $49/month/user -
35
Tray.ai
Tray.ai
Tray.ai is an API integration platform that allows users to innovate, integrate, and automate organization with no developer resources needed. Tray.io enables users to connect their entire cloud stack on their own. With Tray.ai, users can easily build and streamline processes with a specifically designed visual workflow editor. Tray.io also empowers the users' workforce with automated processes. The intelligence powering the first iPaaS that everyone can use to complete business processes using natural language instructions. Tray.ai is a low-code automation platform designed for both non-technical and technical users to create sophisticated workflow automations that facilitate efficient data movement and actions across multiple applications. Our low-code builder and new Merlin AI transform the automation process by bringing together the power of flexible, scalable automation; support for advanced business logic; and native generative AI capabilities that anyone can use. -
36
WEBCON BPS is an enterprise Low-Code Application Platform (LCAP) for digital process automation. The system allows you to build process-centric applications for every business need. Empower your organization by digitalizing and automating business processes, introducing standardization and best practices, and optimizing workflows across departments and borders. Embrace the digital transformation with WEBCON BPS. WEBCON Designer Desk makes gathering requirements for workflows & process applications easy. Build models instead of Word & Visio files. InstantChange™ technology allows to unleash your creativity and turn ideas into advanced BPM applications. Just drag & drop, hit ‘save’ and watch users fall in love. WEBCON BPS turns IT departments into superheroes delivering an endless possibility of business applications and digital process automation. Top management is given the freedom to execute decisions immediately. Business users have a single digital workplace.
-
37
UiPath
UiPath
Become a fully automated enterprise™ with the UiPath Platform. A fully automated enterprise is a digitally transformed enterprise. Create business resilience, speed, and agility, and unburden people from mundane work with the automation platform that has it all. Use the data from your business applications (like ERP and CRM) to give you a detailed understanding of complex business processes. You’ll know what to automate and how to do it best—and be able to prove impact, too. UiPath is an innovative Robotic Process Automation (RPA) and process mining enterprise platform that empowers organizations to efficiently automate business processes, helping companies become digital businesses faster and gain a valuable advantage on their path to AI. Scalable, extensible, and sustainable, UiPath lets users design their own workflows visually--no scripting or coding required. The platform also features full auditing capabilities, advanced analytical reporting, and customizable dashboards.Starting Price: $3990.00/year/user -
38
Octopus ITSM
Octopus-ITSM.com
A single platform for IT service management, HAM hardware asset management and all ESM requests for an organization. Octopus ITSM software is an integrated solution for request and asset management on the scale of any organization. By choosing Octopus ITSM software you will be placing user satisfaction at the heart of your strategy for internal services, ITSM and CMMS. Its Cloud architecture and many integration features guarantee a fast, positive return on investment. Octopus ITSM software thus allows you to quickly identify and achieve the required gains to improve your IT team work practices.Starting Price: $60.00/month/user -
39
ITarian
ITarian
Enable your staff to monitor and manage the security, performance, and administration of your entire IT infrastructure from a single platform—all at no cost to you. The comprehensive and powerful ITarian platform helps you simplify operations, boost productivity, and better utilize IT resources. Provide IT staff with more monitoring and management capabilities. Boost IT productivity with integration between roles, functions, and toolsets. Maximize uptime with proactive detection and resolution capabilities. Automate day-to-day tasks with custom scripts. -
40
ServiceTonic
ServiceTonic
ServiceTonic is the powerful, flexible, easy-to-use, ITIL-aligned Service Desk and corporate service software. A unique automation and service management platform with a high level of configuration without the need for programming. ServiceTonic is the IT Service Management Software, aligned with ITIL, which allows IT departments to improve their internal management and increase user satisfaction, thanks to the use of a multichannel service desk, process automation, and asset inventory management and efficient access to information (KPI) to facilitate decision making. ServiceTonic allows companies to manage all types of requests, petitions, or incidents through its ticketing tool thanks to its powerful functionality, aimed at providing the best support to customers and users. Record any request received thanks to a powerful Multichannel Service Desk (Phone, Email, Mobile, Web, Chat, QR).Starting Price: $20 month -
41
GLPI
TECLIB
GLPI is an incredible Service Management software based on open source technologies. It helps you plan and manage IT changes in an easy way, solve problems efficiently, automate your business processes and gain control over your IT infrastructure. Key features of GLPI: 1. Service Desk 2. Asset management and automatic inventory 3. Rationality for data quality control 4. Administrative and financial management of assets 5. Software inventory and licences management 6. Knowledge and frequently asked questions 7. Statistics and reports 8. Profound integration 9. Android-based devices inventoryStarting Price: €19/month/user -
42
SolarWinds Service Desk
SolarWinds
SolarWinds Service Desk, formerly Samanage, offers an enterprise level service-desk and IT asset-management solution for IT, HR, or Facilities professionals that need a clear and intuitive system to help manage requests. Also, the fully customizable platform allows users to collaborate on challenging tasks and share ideas with the use of the in-app 'whiteboard'. Business can use SolarWinds Service Desk to Manage Hardware and Software, Organize and Manage Licenses and Contracts, Detect Risks, Keep up-to-date with License Compliance, and much more. Simply said, SolarWinds Service Desk is the solution that understands what it takes to manage the services in your organization successfully. Deliver world class service to your employees and minimize the impact incidents have on your business operations. Keep track of every asset to ensure employees are equipped with the tools they need to get their work done.Starting Price: $19.00 per user per month -
43
Jira Service Management
Atlassian
Jira Service Management (formerly Jira Service Desk) empowers Dev and Ops teams to collaborate at high-velocity, so they can respond to business changes and deliver great customer and employee service experiences fast. Tune Jira Service Management to meet your unique needs. Empower every team, from IT to HR to legal, to set up a service desk quickly and continuously adapt at scale. Deliver great service experiences fast - without the complexity of traditional ITSM solutions. Track work across the enterprise through an open, collaborative platform. Link issues across Jira and ingest data from other software development tools, so your IT support and operations teams have richer contextual information to rapidly respond to requests, incidents, and changes. Deliver more customer impact while managing risk. Accelerate critical development work, eliminate toil, and deploy changes with ease, with a complete audit trail for every change.Starting Price: $20 per user per month -
44
HaloITSM
Halo Service Solutions
Empower your IT team with a single all-inclusive cloud platform, designed for ITIL-aligned service delivery. Transform legacy ways of working into modern intuitive workflows, empowering teams to deliver excellent service to customers and employees repeatedly. Standardize your processes and gain valuable analytics to align IT to the business needs in a single all-inclusive, unlimited ITSM software solution. Centralize your workflows, create a single space for your ITSM software. HaloITSM blends ITIL best-practices with a fresh, flexible approach so you can improve your service management whilst maintaining an outstanding user experience. Customers worldwide across numerous sectors rely on HaloITSM to drive their IT Service requirements. See how they have transformed their daily processes with our case studies.Starting Price: $49 per user per month -
45
DocsCube
DocsCube
DocsCube is a no-code, all-in-one contract and workflow automation solution that helps you speed up business processes. Collect data with easy-to-use standardized digital forms. Get the initial draft with a few clicks, validate data, and automatically generate all supporting documents. Send for signing via email or direct link. Contract Lifecycle Management Workflow Automation Document Generation Agile Collaboration Web Forms Data Extraction E-SignatureStarting Price: $0 -
46
EV Service Manager
EasyVista
IT has an opportunity to support digital transformation across the enterprise, and an integrated cloud based IT Service Management (ITSM) software tool is paramount to success. In contrast to the old, complex, or simple-but-not-sophisticated service desk solutions, EV Service Manager is a versatile, powerful, and easy way to manage service delivery for your organization. Our Service Manager platform supports even the most complex requirements, while bringing a new level of simplicity, agility, and mobility required to make cloud based IT Service Management (ITSM) software easy to use and easy to deliver. Improve your IT maturity with Service Manager's robust automation engine that includes out-of-box support for the entire ITIL lifecycle, including PinkVerified processes. Our adaptable and smart interface includes the ability to integrate portals, dashboards, and 3rd party apps allowing you to deliver a user experience that provides access to everything important. -
47
AlertOps
AlertOps
AlertOps is software that enables an organization to take control of incidents and automate actions that reduce cost, protect revenue and improve the customer experience. AlertOps is a SaaS-based, Alerting & Real-Time Platform that helps ITOps, DevOps, SecOps, HybridOps, BusinessOps, IndustrialOps and Support teams respond to business-critical incidents better and faster. With AlertOps you get: ✓ Total Flexibility, no compromises. ✓ End-to-end Workflow Automation. ✓ Full Stack Incident Visibility ✓ Expert Guidance, on-demand. Visit us at: alertops.com and schedule a personalized demo. We will be happy to discuss your use case and show you why, many of the world’s largest companies leverage AlertOps to respond more rapidly, outmaneuver their competitors and win when moments matter.Starting Price: $0.00/month/user -
48
ServiceNow IT Service Management
ServiceNow
Deliver resilient IT services and create experiences that help your teams be more productive. Resolve issues quickly and speed the pace of innovation using AI and machine learning, all from the simplicity of a single cloud platform. Remove complexity and consolidate IT services and tools, bringing together the applications your business needs to deliver modern IT experiences. Automate essential processes and run them from the Now Platform, a single system of action for the enterprise. Unburden your IT services staff and boost productivity. Identify, track, and resolve incidents efficiently with AI-assisted intelligence. Get instant resolutions to repetitive IT service tasks with natural language virtual agents. ITSM includes powerful platform capabilities so you can optimize processes, create seamless experiences, and build new value through innovation. Transform your business with a single, unifying platform for the enterprise. -
49
Flowdoh
Enadoc
Flowdoh is a business process management (BPM) and workflow automation solution that redefines organizational collaboration through optimized automated processes using a low-code workflow engine. This allows fast workflow building and business process automation without the costly and tedious procedures. Flowdoh fully integrates its own document management platform which serves as a secure vault for confidential information. Eliminate paper forms and easily digitize files from multiple sources: mobile, scanner, email. Comply with data privacy and international audit standards. Revise existing processes on the fly, and rapidly deploy new apps in hours. No need to wait for days to build simple workflows and integrate into core applications. Visualize, map, plan, and deploy processes through easy drag and drop. Collaborate across teams to build the perfect workflow for your business. Easily monitor initiated workflows, maintain audit trails. -
50
zenphi
zenphi
Zenphi is a no-code process automation platform built specifically for Google Workspace, empowering any user to easily automate, connect and optimize their workflows. Minimizing reliance on the IT department for custom code development and maintenance, zenphi enables teams to focus on achieving more across all aspects of their business. Zenphi is used across 70+ countries to automate a wide range of business processes, from on- and offboarding to invoice processing, Google Workspace administration, approval workflows, and everything in between. With an intuitive drag-and-drop builder, if you can draw a flowchart of your process, then you can automate it with zenphi. ISO 27001 certified, HIPAA compliant, and including an extensive list of thoughtfully developed integrations with popular business tools, zenphi connects all areas of a business to streamline and enhance any process, no matter the complexity.Starting Price: $99 per month