Audience

Organizations interested in a centralized IT management platform

About ITarian

Enable your staff to monitor and manage the security, performance, and administration of your entire IT infrastructure from a single platform—all at no cost to you. The comprehensive and powerful ITarian platform helps you simplify operations, boost productivity, and better utilize IT resources. Provide IT staff with more monitoring and management capabilities. Boost IT productivity with integration between roles, functions, and toolsets. Maximize uptime with proactive detection and resolution capabilities. Automate day-to-day tasks with custom scripts.

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Pricing

Free Version:
Free Version available.
Free Trial:
Free Trial available.

Integrations

No integrations listed.

Ratings/Reviews - 3 User Reviews

Overall 2.3 / 5
ease 2.5 / 5
features 2.5 / 5
design 2.5 / 5
support 1.0 / 5
More Reviews Write a Review

Company Information

ITarian
Founded: 2018
United States
www.itarian.com

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
iPhone
iPad
Android
Training
Documentation
Live Online
Support
24/7 Live Support
Online

ITarian Frequently Asked Questions

Q: What kinds of users and organization types does ITarian work with?
Q: What languages does ITarian support in their product?
Q: What kind of support options does ITarian offer?
Q: Does ITarian have a mobile app?
Q: What type of training does ITarian provide?
Q: Does ITarian offer a free trial?

ITarian Product Features

Business Continuity

Backup Log Supported
Backup Scheduling Supported
Compression Supported
Continuous Backup Supported
Encryption Supported
Incremental Backup Supported
Local Server Options Supported
Multiple System Support Supported
Remote Server Options Supported
Secure Data Storage Supported
Web Access / Restoration Supported

Help Desk

Email Integration Supported
IT Asset Management Supported
Interaction Tracking Supported
Knowledge Base Supported
Multi-Channel Communication Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Supported
Alerts / Escalation Not Supported
Automated Routing Not Supported
Community Forums Not Supported
Customizable Branding Not Supported
Document Storage Not Supported
Incident Management Not Supported
Known Issue Management Not Supported
Live Chat Not Supported
Multiple Brands / Products Not Supported
Network Monitoring Not Supported
Real-time Chat Not Supported
Self Service Portal Not Supported

IT Management

Capacity Monitoring Supported
Compliance Management Supported
Event Logs Supported
Hardware Inventory Supported
IT Budgeting Supported
License Management Supported
Patch Management Supported
Remote Access Supported
Scheduling Supported
Software Inventory Supported
User Activity Monitoring Supported

IT Service

IT Asset Management Supported
Incident Management Supported
Knowledge Management Supported
Ticket Management Supported
Contract Management Not Supported
Release Management Not Supported
Self Service Portal Not Supported
Service Catalog Not Supported
Service Reporting Not Supported

ITSM

Asset Tracking Supported
Availability Management Supported
Change Management Supported
Configuration Management Supported
Contract/License Management Supported
Dashboard Supported
Incident Management Supported
Problem Management Supported
Project Management Supported
Release & Deployment Management Supported
Self Service Portal Not Supported

MSP

Backup Management Supported
Billing & Invoicing Supported
CRM Supported
Dashboard Supported
Help Desk Supported
Issue Management Supported
Patch Management Supported
Project Management Supported
Remote Access Supported
Remote Systems Monitoring Supported
Scheduling Supported
Live Chat Not Supported
Privileged Access Management (PAM) Not Supported

Mobile Device Management (MDM)

Inventory Management Supported
Automatic Device Recognition Not Supported
Data Management Not Supported
Deployment Management Not Supported
Maintenance Utilities Not Supported
Procurement Management Not Supported
Remote Update / Installation Not Supported
Software Management Not Supported
Synchronization Management Not Supported
Wireless Network Support Not Supported

Network Monitoring

Bandwidth Monitoring Supported
Baseline Manager Supported
Diagnostic Tools Supported
IP Address Monitoring Supported
Internet Usage Monitoring Supported
Real Time Analytics Supported
Resource Management Supported
Server Monitoring Supported
Uptime Monitoring Supported
SLA Monitoring Not Supported
Web Traffic Reporting Not Supported

Network Security

Analytics / Reporting Supported
Firewalls Supported
Intrusion Detection System Supported
Threat Response Supported
VPN Supported
Vulnerability Scanning Supported
Access Control Not Supported
Compliance Reporting Not Supported
Internet Usage Monitoring Not Supported

Patch Management

Alerts/Notifications Supported
Automatic Approval Supported
Automatic Patch Deployment Supported
Automatic Scans Supported
Compliance Management Supported
Custom Patches Supported
Dashboard Supported
Patch Prioritization Supported
Patch Testing Supported
Remote Access/Control Supported
Vulnerability Scanning Supported
Network Wide Management Not Supported

RMM

Deployment Management Supported
For MSPs Supported
IT Asset Management Supported
Mobile Access Supported
Network Monitoring Supported
Patch Management Supported
Real-time Alerts Supported
Remediation Management Supported

Remote Support

Diagnostic Tools Supported
File Transfer Supported
Live Chat Not Supported
Real-time Chat Not Supported
Remote Control Not Supported
Screen Sharing Not Supported
Session Recording Not Supported
Session Transfer Not Supported
Surveys & Feedback Not Supported

ITarian Verified User Reviews

Write a Review
  • An ITarian User
    Admin
    Used the software for: Less than 6 months
    Frequency of Use: Daily
    User Role: Administrator
    Company Size: 1 - 25
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Was good, now it's bad"

    Posted 2022-09-23

    Pros: I have a small MSP service that I offer my clients and have less than 50 devices total. At first, this was a great product and I liked the simplicity of the platform. But on 9/21, they implemented a change in price and no longer offer the most important features for free. No more RMM, no more Patch Management, no more remote access. It all costs $1.25 per endpoint.

    Cons: They changed the pricing structure and now they no longer support <50 devices for free. Don't waste your time on this.

    Overall: I was about to go all in on this software until they changed the pricing structure. Now they are cutting out the free tier. They just want money for nothin' and their chicks for free. Not playing along.

    Read More...
  • Kelly C.
    Sole Proprietor
    Used the software for: 6-12 Months
    Frequency of Use: Daily
    User Role: User, Administrator, Deployment
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Good for a free(ish) product"

    Edited 2022-04-05

    Pros: So, for starters, there is 50 devices that you get at no additional cost. Beyond 50 seats there is a cost per device. Compared to the very few other "free seats" options, this is the best I could find. I like that I can monitor things like event id 7 and 52 logs, push windows build updates (feature updates), and the normal windows updates on a schedule. You can also push updates to common software or packaged .msi files to remote systems.

    I understand there is some bad blood from past people that said it would be free forever for unlimited devices. From a business point of view, there is nothing to gain by doing this, and the fact they offer 50 free seats is great for a person that is using ~30 devices of that 50. If you honestly manage more than 50 I think it's only fair to pay them for those seats since they are offering a service after all.

    Cons: Linux support is there but lacking without a premium license. Every once in a while a machine will not correctly report online (which may have been fixed with an update). Integration with 3rd party services is a bit lacking.

    Overall: For a "free" RMM service and under 50 devices, this is honestly the best service I've had. I've only had one outage in which I couldn't remote into systems. Other services (which is very few free ones) lack the feature set that this offers by a long shot.

    Read More...
  • An Itarian MDM User
    Student
    Used the software for: 6-12 Months
    Frequency of Use: Daily
    User Role: User
    Company Size: 1,000 - 4,999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "If I could rate it a zero I would "

    Posted 2020-06-24

    Pros: The first twenty end points you add to the system are technically free. I can’t think of any more pros.

    Cons: Their online cloud is always crashing. Their support is based out of India and very hard to communicate with.

    Overall: Horrible company ran by account managers that don’t care about customers. Stay away from this company.

    Read More...
    1 user found this review helpful.
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