Alternatives to HelpLook
Compare HelpLook alternatives for your business or organization using the curated list below. SourceForge ranks the best alternatives to HelpLook in 2024. Compare features, ratings, user reviews, pricing, and more from HelpLook competitors and alternatives in order to make an informed decision for your business.
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IBM watsonx Assistant (Formerly Watson Assistant) is a market-leading enterprise conversational AI platform that allows you to build intelligent virtual and voice assistants that can provide customers with fast, consistent and accurate answers across any messaging platform, application, device or channel. Using artificial intelligence and large language models, watsonx Assistant learns from customer conversations, improving its ability to resolve issues the first time while removing the frustration of long wait times, tedious searches and unhelpful chatbots. Most chatbots try to mimic human interactions, frustrating customers when a misunderstanding arises. IBM watsonx Assistant is more than a chatbot. It knows when to search for an answer from a knowledge base, when to ask for clarity and when to direct users to a human agent for more assistance. And since it can be deployed in any cloud or on-premises environment – smarter AI is finally available wherever you need it.
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Vivantio
Vivantio
Vivantio is a leading provider of service management software for both internal- and external-facing teams. Centralize your service operations across B2B Customer Support, IT, HR, Facilities, Finance, and Legal. By combining enterprise-level functionality with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, scalable, and fully configurable platform that empowers businesses to achieve service excellence. The platform scales to meet the complex business needs of large, multi-site organizations, especially during periods of high growth. Vivantio is a trusted partner offering cost-effective solutions through flexible licensing. -
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Guru
Guru
Guru is an Enterprise AI search and AI-powered knowledge platform that provides instant, trusted information from your company's scattered docs, apps, and chats when you need it without context switching. Guru's AI understands who you are and what's important to you. Forget about manually clicking around apps or asking people for answers. Even better, Guru's AI can turn those answers into an AI-powered knowledge platform to replace your legacy knowledge base/wiki and intranet too. Guru natively integrates with Slack, Google, Microsoft Sharepoint, OneDrive, and Teams, Salesforce, Zendesk, Atlassian Confluence, Atlassian Jira, Dropbox, Box, Google Drive, Asana, HubSpot, ClickUp, GitHub, GitLab, Intercom, ServiceNow, Linear, Front, and many many more SaaS apps, documents, #channels. Guru ensures you never have to leave the app you're in to get the answer you need -
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Pylon
Pylon
Pylon is an All-in-one B2B Support Platform for modern B2B businesses. We bring together everything a post-sales teams team needs including a ticketing system, B2B omnichannel integrations (Slack Connect, Microsoft Teams), modern chat widget, knowledge base, AI support bot, account management, customer marketing, and more. The support system for B2B companies. Allow your customers to get support wherever they'd like and enable multiple support tiers. Let AI draft support articles for you based on your issue resolutions. Use Triggers to codify business processes and workflows, and create Macros to streamline common responses. Broadcast new features, newsletters, and more to your customers and track engagement. A dedicated place to store, track, and organize all customer data. A shared view to give your stakeholders visibility into their team's active issues. If you use or want Slack for customer support, we should talk. Our Slack power users average 180+ customer channels -
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Noodle
Vialect
Noodle is the all-in-one enterprise platform that removes the stress of working across emails, file servers, task managers, spreadsheets, chats, meetings, etc. Teams that use their Noodle communicate better and are more productive. Your people will see where everything is, understand what everyone is working on, all while improving the company culture. Features Cloud or On-Premise Options Fully Customizable Design Build Sites in Minutes Regularly Updated With New Features Flexible Password Controls Drag and Drop Features/Post Track Views of Content Unlimited Colors/Skins Create Polls/Surveys Sync with Active Directory 11 Supported Languages Built In Block Text Editor Follow Co-Worker’s Statuses Create Custom Workflows Embed Video and Photos Easily Archive Content Video Conferencing Build E-Forms and Reports Merge Multiple Calendars Optimized For Speed All Applications Included View Personal User Statistics Personal Digital Workspace EtcStarting Price: $200 per month -
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Zendesk
Zendesk
Build exceptional customer experiences with Zendesk. The leading provider of software and solutions for better customer relationships, Zendesk empowers businesses to be more reliable, flexible, and scalable. Its family of products include Support, an integrated customer support solution; Chat, live chat and messaging tool; Talk, call center software; Explore for analytics and reporting; Inbox, shared team inbox; Guide, a knowledge base and self service soltuion; and Connect + Outbound for proactive campaigns.Starting Price: $5 per month per user -
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Twig
Twig
Twig semantically analyzes your documentation, knowledge bases, and past support tickets. Answering complex customer questions and reducing costs by 30%. AI models are trained on publicly available data. Increase productivity and reduce variance in support quality. Twig is an AI layer that works on top of your existing customer support applications. Twig helps your support agents respond quickly to customers with better responses. We use the latest AI has to offer to make every support agent a superstar. AI scans through all your documentation, knowledge bases, support tickets, etc to provide a recommended response. Citations help you know that the response is accurate and increases trust. AI betters itself by learning from your agents. Improving agent productivity and keeping high-quality CSAT is critical to every CX organization. Brings higher minimum standards on response quality and helps agents notice potential risks in responses. -
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AnswerDash
CloudEngage
Improve your customer experience and cut support costs by 30% - 50%. Customers no longer need to leave the page to get smart, instant answers to their questions. AnswerDash AI predicts user needs and presents Q&A that is contextual to the webpage or personalized to the user. Now your customers can get instant answers without submitting a ticket or starting a live chat. Predict user queries based on webpage content or user profile. -
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BoldDesk
Syncfusion
BoldDesk enables organizations to respond to their customer's queries and problems quickly, efficiently, and in a personalized manner, resulting in increased levels of customer satisfaction. The automation features of BoldDesk can assist organizations in streamlining their ticketing procedures, saving time and enhancing productivity. BoldDesk’s team collaboration solutions allow team members to efficiently collaborate to tackle client concerns, resulting in better outcomes and faster resolution times. BoldDesk provides real-time dashboards and insights, allowing organizations to gain a better understanding of their support operations and identify trends, challenges, and chances for development. The ticketing and task management capabilities of BoldDesk help organizations to manage their support operations more efficiently, resulting in faster resolution times and cheaper costs.Starting Price: $12 -
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Synthetix
Synthetix
Conversational Customer Engagement powered by AI. Automated and agent-assisted CX channels. Self-service has proven to help deflect customer contact by up to 50%, increase engagement and raise customer satisfaction. Intuitive AI-powered FAQ self-service software from Synthetix offers a fast, relevant and convenient way to help your customers find answers and navigate your FAQ content by typing naturally worded questions, without taking up precious resources from your customer care team. The new paradigm in customer engagement, a Synthetix FAQ Chatbot, or Virtual Agent, can generate new revenues as well as resolve customer queries. Our AI-powered chatbot technology doesn't wait until your customers want to contact you – it offers help and assistance from the moment they interact with your brand, qualifying them based on their needs, working with your CRM to personalise their experience, creating leads and tactically escalating them to the most appropriate contact channel. -
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Knowmax
Knowmax
An AI knowledge management platform created by CX experts with 10+ years of experience in omnichannel customer service. Great customer experience is no longer a differentiator — It’s a must. When every conversation matters – Knowmax ensures seamless customer interactions with guides and self-care assistance across touch points. Empower support advisors and customers with AI backed knowledge management system. Semantic Search helps improve the findability of information, reduces time to access right information and ensures accurate resolution in the first contact. Ensuring harmony in the information going to the customer from assisted and digital Channels, else experience goes for a toss. Empowering your Champions with the right tools which helps them to take the next best action within a few clicks while solving customer’s query. -
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ThinkOwl
ThinkOwl
ThinkOwl is the one-stop solution for your customer support needs. Built on cloud architecture, ThinkOwl is embedded with AI-powered tools that streamline every workflow right from ticket management to client satisfaction. As a result, you can automate routine activities on the fly, reduce workload drastically, boost agents’ productivity, increase service efficiency, and many such things to deliver the best experience to your customers. Furthermore, ThinkOwl helps analyze customer data and provides advanced reports that enable users to get real-time insight into operations via key performance metrics across topics, teams, and channels. Our AI-powered service desk watches and learns from every case. Agents get better suggestions and solutions every day. And over time, you get a birds-ey view of all your customer data. ThinkOwl empowers you to consistently deliver superhuman greatness on all channels — through AI-based case management.Starting Price: $0 -
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KnowledgeOwl
KnowledgeOwl
Clean, simple and intuitive, KnowledgeOwl takes the complication out of building and maintaining a knowledge base for your customers and employees. No distractions or cumbersome setups - just no-nonsense knowledge base software, ready to improve knowledge retention and customer satisfaction. And if you do need us, our friendly support team is always here to help you get the most out of your KnowledgeOwl subscription. Our customers' favorite features include: - Full Branding and Theming Control, plus private domain at all subscription tiers - WYSIWYG Editor plus the ability to edit source HTML - Embeddable contextual help widget to surface your knowledge base content in your site or app - Flexible Table of Contents organization and navigation - Advanced Security and Restricted Access options - All themes are mobile responsive out of the box - ElasticSearch-based search functionality - Glossary with automatic highlighting and pop-over definition of glossary termsStarting Price: $79.00/month/user -
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ThinkHive
ThinkHive
Utilize your knowledge base to create intelligent chatbots called Experts that provide quick and accurate answers to your customers' inquiries, increasing customer satisfaction and loyalty. An AI-Powered Business Expert is a chatbot that has been trained to intelligently answer questions about a set of uploaded documents. This chatbot can become an expert on your business processes, allowing users or team members to talk to the chatbot anytime to better understand your business or its processes. Any documents that detail your business processes can be uploaded to the chatbot. This could include procedures, policies, and guidelines. We currently support uploading PDFs. The complete documents are not stored, only their content is securely saved using Google Cloud servers. The content is restricted to be accessed only by users who engage with your Expert.Starting Price: $20 per month -
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Talla
Talla
Talla is an AI and automation platform that is transforming the way businesses deliver customer and employee support. Talla integrates with your existing systems and workflows to build machine learning models of routine tasks, answer common questions, and make every rep more productive. Drive quick resolutions with conversational support by putting your existing documents to work. Deploy AI to eliminate inefficient back and forth interactions. We are putting AI at the front lines of our support experience, so we are using Talla to field inbound support requests from customers – ideally making that the first interaction our customers have. The most surprising thing that Talla showed us was all the knowledge gaps we had between the information customers wanted and the content and answers we were writing. -
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Agentforce
Salesforce
Humans with Agents drive customer success together. Build and customize autonomous AI agents to support your employees and customers 24/7. An Agentforce Agent is a proactive, autonomous application that provides specialized, always-on support to employees or customers. They're equipped with the necessary business knowledge to execute tasks according to their specific role. Agentforce Service Agents engage customers autonomously across channels 24/7 in natural language. They resolve cases swiftly and accurately because every answer is grounded in trusted data. Set your Service Agent up in minutes using prebuilt templates, or customize fast with low-code. Define clear security guardrails and when to seamlessly escalate to human employees. Agentforce SDRs autonomously answer product questions, handle objects, and book meetings for sales reps. They act and respond accurately, with responses grounded in your business data. -
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IngestAI
IngestAI
Turn your knowledge base into a ChatGPT-like context-aware bot. Upload your docs: technical documentation, educational program materials, product/services description, etc. Choose your favorite app and create a bot within minutes, with no code, and no technical skills needed. Get precise AI/ChatGPT-generated answers for questions about relevant materials. Free plan up to 3 bots, 1K requests, 10K tokens, 10Mb dataset size. IngestAI enables you to quickly build and deploy ChatGPT-like bots that answer queries based on uploaded knowledge-based (technical documentation, educational program content, company knowledge base, etc). Upload your knowledge base to IngestAI, choose your messaging platform (Slack, Discord, Telegram, etc), and let OpenAI generate accurate and relevant answers about your product. We encourage our new users to fist spend 2 minutes creating their first bot (that's exactly how long it takes) on Telegram.Starting Price: $39 per month -
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Docsie
Docsie
Docsie is an award-winning digital documentation and knowledge management platform based in Ontario, Canada. You can access Docsie through a SaaS web application to create & edit documentation from any location. Then, you can publish content to a dynamic knowledge portal that users can access whenever they need information! Docsie offers powerful business-grade features to write & manage product documentation: - Docsie Pilot onboarding - Custom portal design & optional training for paid plans - Internal & external portal for employees & end-users - Workspaces - Knowledge base analytics & user feedback collection - Free custom domain - Markdown import & export - WYSIWYG Editor - iFrame embed - SwaggerAPI import - Snippet, fragment, document & topic templates - Help center & in-app help interface - Guided tour builder - Version & language management - Webhooks - AI translation & content generation - Project management - RBAC/JWT/SSO for securityStarting Price: $39 per month (annual) -
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Fini
Fini
Turn your knowledge base into AI chat in 2 minutes. You provide links to your knowledge base. And that's it, you are ready! Fini gets you a tireless AI agent, ready to answer customer questions instantly, 24/7. Integrates with Intercom, Search, Slack and Discord, all without code. Powerful, self-serve, 24/7 interactive chat trained on your knowledge base to help you engage, and retain more users. Just add a link to your knowledge base, and get an interactive Q&A chat without writing code. 24/7 instant answers to your customers for all their questions, delivering a magical experience that makes your customers happy. Fini AI helps you configure every single detail about your personalized agent all the way from tone, to character, to what questions you want it to answer. In situations when we don't know the answer, or for pre-configured topics, customers are seamlessly routed to a human without confusion.Starting Price: $0.99 per 10 requests -
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Shelf
Shelf.io
Shelf frees companies from the complexities of knowledge management with AI, so employees can do a better job and always find the answers they need. MerlinAI actively listens and suggests answers, responses, recommendations and decision tree content to help drill down to the most accurate solution. Remote workers and agents are also free to browse through your company’s entire content library directly in the tools they use most. Shelf modernizes and centralizes the knowledge tech stack, integrating all your sources, then pushing content and answers everywhere your employees work. Companies with distributed workforces are realizing there’s still room for more efficiency. AI-driven Knowledge Management is solving the biggest challenge holding up your people’s progress: finding answers fast so they can move the needle forward.Starting Price: $30/mo -
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Kapture CX
Kapture CX
Kapture is an enterprise-grade AI powered omnichannel Customer Experience management platform with a deep focus on customer support. Kapture adapts to evolving customer expectations and transforms good customer experiences to great ones. Kapture’s teams and technology are built ground up with a core focus on “the customer”. Built around hyper-personalization, Kapture brings context and intelligence to every resolution while keeping it extremely personalized making every customer feel valued and every resolution unique. With expertise in four key industry verticals: Retail (offline + ecommerce), BFSI, Travel, and Consumer durables (consumer goods and appliances), Kapture today is helping 1000+ businesses in 16 countries create wonderful customer experiences.Starting Price: $39/month/user -
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Paillor
Paillor
Paillor is a Gen-AI employee support and automation platform that consolidates the knowledge base, SaaS automation, and help desk functionalities into a single platform. It integrates all business systems in one place, enabling employees to easily find information and automate tasks, thus increasing productivity by simplifying work processes through Slack, Microsoft Teams, Google Chrome, or via its website. Paillor effectively handles a wide range of employee requests, including software requests, troubleshooting, password resetting, knowledge searching, employee onboarding, offboarding, and more. Leveraging advanced large language models (LLMs) and sophisticated machine learning algorithms, Paillor efficiently executes actions across the organization, ensuring tasks are completed swiftly and effectively. Sign up for your free account now—no credit card required and no trial period! -
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Cleverly.ai
Cleverly.ai
Cleverly is your super agent that helps with real-time triage and intelligent automation, manages your knowledge base and provides a friendly customer self-service experience. Intelligently classify, prioritize and route tickets based on customer intents with accurate categorization across 100+ labels. Over 90% accuracy of ticket classification. Classify in one language and leverage classification across 12+ languages. Keep your database of internal procedures, macros and FAQs always up-to-date, complete, and accurate. Identify knowledge gaps and achieve the highest knowledge coverage rates. Reduce manual work with 20% to 60% deflection rates by automating replies for common queries. Increase agent productivity by surfacing the right information at the right time. 20% deflection rate with minimum setup due to the AI and pre-trained models. Seamless integration with your help-desk or CRM. Dynamic forms that collect relevant information upfront. -
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SupportHero
SupportHero
Whether you need an internal system for Knowledge Management or something as simple as an FAQ for customers, Support Hero delivers. Empower your staff with a sophisticated playbook or provide unprecedented support to customers. Support Hero will give you an elegant and easy to manage Knowledge Management Solution. Support Hero comes with a full knowledge base portal out of the box. The embeddable widget and portal share the same content, so no need to update in two places. The look and feel is extremely customizable and can be configured to run on your own domain. The Support Hero widget is easily embeddable inside your website or web application. It is customizable and shares the same content from the knowledge base portal. Use our contextual content feature to provide the best articles based on which page the user has navigated too. The widget is embedded with a very simple javascript snippet.Starting Price: $49 per month -
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Markprompt
Markprompt
Handle more support volume by giving your team AI superpowers instead of increasing headcount. Markprompt fits in at all touch points in the agent and customer journey. Bring customer support to the next level by deeply integrating it into your product and across touch points. With our REST APIs, JavaScript libraries, and headless React components, you can build customer support as an integral part of the user experience. Give your customer support team the tools they need to automate the mundane, so they can focus on what matters, delighting customers. Configure the instructions, behavior, and design of your chatbots and agent apps, and experiment with them in a playground environment before deploying. Learn how your customers and agents interact with your AI apps to spot deficiencies in your knowledge and address them. -
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WebAgent
WebAgent.ai
WebAgent.ai offers a no-code platform for creating custom AI-powered chatbots, enhancing website customer support and engagement. Users can train chatbots with uploaded documents or website content data, ensuring accurate responses to unique queries. The platform allows for appearance customization to align with company branding. Chatbots can be programmed with specific instructions to tailor interactions for customer support, sales, or onboarding. Conversations are stored for insights, aiding in refining strategies and product development. Additionally, the chatbot facilitates lead generation by collecting contact info and providing conversation context. WebAgent can also function as an internal knowledge base, streamlining access to company information.Starting Price: $29/month -
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My AskAI
My AskAI
Get your audience instant answers on all your content. Save hours reading, scrolling, searching, and waiting. Join the 12,325 businesses and creators already using My AskAI. Save customers, employees, and followers from asking the same questions and drowning in documents, with faster, smarter answers. Your files are deleted after being processed, and only the raw text is stored, with bank-grade encryption (AES-256) in an isolated container. Your content is only used by your AskAI and you're always in control over who has access, with features like password protection. My AskAI meets the core principles of the GDPR regulations, ensuring you're in complete control of your data. We use OpenAI's cutting-edge AI to provide the most accurate and truthful answers. Your AskAI will never make anything up. Add content and ask questions in 95 different languages. Questions can also be asked in a different language to the content added.Starting Price: $19.99 per month -
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Inkeep
Inkeep
Turn your content into an AI copilot you can trust. Answer user, support, and sales questions powered by your own knowledge base. Add Inkeep to your docs, website, app, or community in less than 10 minutes. Use our APIs to power your own UX or copilot. Focus on novel questions and save hundreds of hours for your support and engineering teams. Our AI assistant provides rich citations, admits when it doesn't know and stays on topic. Add helpful links to your support channels or create a support ticket right from the chat. Get insights on where users are getting stuck and what they are asking for. We also care deeply about end-user experiences, zero-effort onboarding, and actionable reporting for product teams. We built our product and team to deliver best-in-class experiences. Product and content teams often use insights to prioritize content creation and product improvements that address the root causes of user questions.Starting Price: $150 per month -
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HCL IntelliService is an AI–based services optimization platform that transforms customer service into customer success. The platform supports many connectors out of the box that ingests data across customer relationship management, sales force automation, enterprise service management, emails and document management systems in multi/hybrid cloud deployments. The AI platform leverages advanced technologies such as cognitive search, conversational AI, workflow automation, and augmented analytics to provide a game-changing customer experience while empowering service agents with sophisticated tools and analytics to reduce time to resolution. With HCL, leverage an AI-driven productivity platform to reduce customer support call volumes and service request resolution times across the customer service life cycle.
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Jenny
GetJenny
Slash repetitive grunt work by up to 87%. Give your service agents time to resolve challenging customer situations and serve more customers per hour than ever. Shrink first response and resolution times. Grow messaging support and website engagement. Deflect customers from phone and email support services. Provide exceptionally fast support, answer customers' FAQs and generate leads with a standalone chatbot. JennyBot works from your live chat window and deflects over 80% of frequent issues, saving time for your human agents. Simplify buying at scale. Grab upsell opportunities with value-added human support from your agents and conversational process automation from AI customer service chatbots. Support your customers 24/7 with instant answers and robotic process automation for tasks like stock checking, delivery reporting and ticket creation. Customer request automation saves your team up to 330 work hours per month. -
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Gleen AI
Gleen AI
We developed Gleen AI, a generative AI/ML system that works in conjunction with GPT-4 to maximize the accuracy and relevance of all generative AI responses. Your customers need prompt action, not just idle chit‑chat. Gleen action bots can be configured to perform practically any action on behalf of your customer, all within the context of the same generative AI conversation. Gleen AI can easily gather knowledge from disparate sources, like your help desk answers, community discussion boards, and product data sheets. Updating Gleen AI's knowledge takes one click. Gleen AI can crawl multiple sources of your company's knowledge in as little as 2 hours. Deploy the Gleen AI on your support channels, and/or integrate Gleen AI with your help desk solution. Monitor consumer feedback and documentation inconsistencies in Gleen AI, and continue to update knowledge as your company evolves. Use Gleen AI to interact greet visitors, answer questions, and set appointments and demos. -
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Zowie
Zowie
Step into a new era of support with Zowie, the generative AI customer service suite built for ecommerce. At Zowie, we understand your customers want to talk to you. Now, you can leverage the power of conversation to save money, make money, and wow your visitors with every interaction. And with Zowie, you don't have to reinvent the wheel. Simply drop our solution into your existing tech stack and offer personalized support from day one. Don't settle - discover why leading brands love Zowie. -
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ultimate.ai
ultimate.ai
Build powerful automated experiences and resolve cases instantly. By automating up to 80% of written conversations. Free your support agents from repetitive requests. By responding to every customer instantly and around the clock, in 100+ languages. By integrating AI into your CRM workflows to automatically manage contacts and execute actions. Free your agents and get instant ROI with customer service automation. Deflect up to 80% of repetitive inquiries and deliver 24/7 multilingual customer support. Build and manage your own chatbot with ease. Automate up to 80% of your repetitive support requests. Free your agents to focus on higher value work. 60% of agent time is spent searching through backend systems. Free your agents by connecting your APIs, to instantly retrieve customer details like delivery times, product specs and password resets. ultimate.ai is natively integrated into your existing CRM. -
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Caden AI
Caden AI
We specialize in helping customer service representatives create responses to messages quickly and efficiently. Our platform streamlines the process, allowing reps to generate responses with ease, and ultimately saves them valuable time. Caden takes your customer care response game to the next level. By training the program to generate responses in your style through simply replying to a large number of emails, you can save valuable time and ensure consistency in your responses. Whether you want to keep it professional or add a touch of personality, Caden's bot customization options allow you to make it uniquely yours. Caden AI is an incredible tool designed exclusively for customer service/support representatives, aiming to revolutionize email communication. Our innovative platform combines the convenience of email templates with the power of artificial intelligence to generate intelligent responses for incoming messages when templates are not available. -
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Zoom Virtual Agent
Zoom Video Communications
Zoom Virtual Agent is an intelligent conversational AI and chatbot solution that uses natural language processing and machine learning to accurately understand and instantly resolve issues for customers. Zoom Virtual Agent works around the clock on multiple support channels to deliver fast, personalized customer experiences, reduce call volumes and handle times for human agents, and drive significant cost savings for organizations. Zoom Virtual Agent integrates seamlessly with various CRM, chat, and contact center platforms. It shines as part of Zoom Contact Center, our video-optimized CCaaS platform that helps businesses deliver prompt, accurate, and highly personalized customer experiences. Self-Service Experience - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization Self-Service Platform - Branding - Automation - Artificial Intelligence - Integrations Responses - Customization - Control - Route To Human -
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Salesforce Einstein
Salesforce
If you dream it, the world’s first generative AI for CRM can create it. Get ready. Einstein GPT has entered the chat. Tailor every customer interaction with AI-generated emails, conversations, and offers built on your real-time data. Boost productivity with insights across sales, service, marketing, and commerce embedded in your flow of work. Create new experiences easily with low-code tools to build custom predictions and recommendations, no data scientist required. Guide sellers from prospect to close, forecast accurately with real-time data, and accelerate time to close with conversational intelligence. Deliver personalized experiences and save time with AI built directly into your CRM. Service GPT has everything you need to scale now and drive immediate value. Personalize engagement, grow relationships and revenue with real-time insights, orchestrate intelligent journeys, and make timely recommendations. -
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Thankful
Thankful
Trained and tailored for your business, Thankful’s AI agent works within your existing helpdesk to effortlessly resolve large volumes of customer queries across email, chat, SMS, and in-app channels. With the ability to understand, connect, solve, personalize, and inform, Thankful’s AI agent delivers a human-like service experience with machine-like speed and expertise that’s born to scale. Thankful’s agent assist delivers AI intuition for your human support staff, saving them time and effort by collating all the relevant information and even suggesting responses and next actions. With real-time data, reports and alerts, from the voice of the customer, every customer problem becomes an opportunity for the brand to improve the customer experience. -
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Gaspar AI
Gaspar AI
Gaspar AI is your intelligent AI partner for optimal service desk operations and experiences. It uses Generative AI to instantly auto-resolve 40% of recurrent employee requests on Slack, Microsoft Teams & Jira Service Management - so no need to switch platforms and workflows to build and automate repetitive processes, such as employee onboarding. Through an easy-to-use portal, admins get complete authority over their Gaspar AI deployment. Gaspar AI's analytics dashboard offers a comprehensive overview of insights and real-time monitoring of key KPIs so that IT leaders get an exceptional outlook on their support process performance. And thanks to the proactive insights feature IT teams can improve knowledge sharing and management while creating the ultimate knowledge base.Starting Price: $4 per user per month -
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Slab
Slab
Unlock Your Team's Collective Knowledge. Slab is a simple, scalable wiki that knocks down silos. It empowers teams to find the critical information they need, exactly when they need it. Slab gives you greater control over how you organize your knowledge. Pin crucial content to the top for easy reference. Sort posts so teammates know what to read, and when. Slab's WYSIWYG editor is easy to use. If you've used Google Docs, you already know how to use Slab. And unlike other wikis, Slab has real-time collaboration. That means you never overwrite work — even if two people click "Save" at the same time. Slab's fast and accurate search makes it easy to find answers. It even searches across integrations, saving you from having to open a dozen tabs to search in a dozen places. Slab seamlessly integrates with the tools you use to build product. Reference other tools in a post and automatically see detailed information without ever leaving Slab.Starting Price: $6.67 per user per month -
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NanoNotion
IntraLearn Software
First of its kind, born on Azure SaaS application. Azure AD, Azure SQL, Microsoft Graph, API’s, App Services. Maximizes Azure’s infrastructure and scalability. Azure Tenant Management allows for configurable preferences. Azure portal admins can manage organization-wide permissions. Azure AD and Office 365 users and groups, role access. Azure cloud reduces barriers to adoption. Enhance the value of your Microsoft Office and Office 365 application and services investment with the addition of NanoNotion. Create Notions from a variety of Office 365 document types, including Word, PowerPoint, and Excel. Easily insert links that support a Notion from materials located on OneDrive for Business and SharePoint. Use Microsoft Teams to socialize Notions, which helps to surface valuable knowledge. Once knowledge has value, use Teams to help transform knowledge into products and services.Starting Price: $250 per month -
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Papermind
Papermind
Create, edit and share articles with your team members. Drag and drop documents or link to your G Suite content and more. Store all of your articles and files in one place. Create organized collections and improve visibility through tags. Share articles and files with your team through Slack. Get started by downloading Papermind and then sign in with Slack. Create beautiful articles using our simple text editor. Use the formatting toolbar to apply styles, links and more. Create a great reading experience for your team. Drag and drop in images, link to files and external links and more. Create powerful associations between articles by adding tags. Use tags to build powerful collections of content. Simply drag all your files, documents or media into Papermind at once. We’ll handle the rest. The global search will index all of your content. Simply type in a keyword to discover your files, media and links.Starting Price: $19 per 10 users per month -
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FAQs Manager v2
DMXReady
DMXReady FAQs Manager v2 gives website owners an easy way to add, edit, and manage their own FAQs section. Anyone can access FAQs Manager through a standard web browser like Internet Explorer, change the content, and update the FAQs section of the company website - no web design skills needed! Check out how DMXReady FAQs Manager v2 will make website management so much easier. Website owners can create more than one FAQ section on the same website. Easily plugs into DMXReady CMS v2 through the Dashboard - no need for additional scripts. Full database integration with other v2 applications. Built-in code editors mean you can make changes directly to the code without using Dreamweaver or some other HTML editor. Add images, documents, and multimedia directly to each individual FAQ for so you can add visual cues and supporting information. More flexibility, so you can go beyond FAQs to create Tech Notes, User Guides, Knowledgebases, and more.Starting Price: $95.00/one-time -
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KnowledgeBase
LiveChat Software
Smart Knowledge Base to support your customers and agents. Help your LiveChat agents and website visitors at the same time. The Internal Widget makes it easy to access your team’s know-how right in the LiveChat app. The public Help Center provides round-the-clock self-service for your customers on the website. Scale your support with a customized, mobile friendly Help Center where customers can find answers on their own. Our AI will help answer your customers’ questions by suggesting relevant articles to insert into the chat. Click and done. Build a public Help Center in minutes and let customers find answers to common questions, on any device. Connect with LiveChat to provide agents with help resources when they are chatting with customers. Let us suggest you relevant articles based on the customer’s question for faster communication. Fulfill gaps in your content and Improve articles using customer feedback. Google Analytics included.Starting Price: $39 per month -
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Docuo
Spreading
Docuo is an All-in-one tool documentation platform. It is a SaaS platform that helps you to build a great self-service knowledge base for your customers and internal users (public or private knowledge bases). It can Elevate your team's capabilities with one powerful documentation tool. Eliminate fragmented workflows, consolidate tasks, and supercharge efficiency. Benefits of using Docuo: —AI-Assisted Writing：Docuo Copilot automates documentation writing so developers can focus on coding, not writing. —Cross-Team Collaboration: Enable seamless collaboration so your developers and tech writers can co-create stellar documentation with ease. —Easy-to-use Editor: Intuitively embed images, videos, code and more. Customizable blocks make rearranging content effortless. —Hassle-Free Doc Management: Centralize docs for all products enabling effortless version control. —Publish Docs Sites: Docuo handles optimizations for responsiveness, mobile-friendliness and SEOStarting Price: $31/month/team -
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Notiondesk
Notiondesk
Notion is already a simple, beautiful way to organize your ideas and collaborate with your team. Notiondesk helps you save time by turning your Notion documents into a knowledge-based service for your customers. To help you get started, duplicate our Notion template to your workspace. Now you can use it to write your help center articles. Customize your help center, use your own custom domain, match your brand design, and add custom links. Now you have a professional and easy-to-use help center ready to be shared with your customers. Reduce customer questions by providing a knowledge base that allows customers to resolve their own issues. Your customers will be happier, and you'll spend less time on support.Starting Price: $15 per month -
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PaddleBoat
PaddleBoat
Supercharge your videos by embedding interactive elements such as questions, polls, banners and more. Create custom groups and deploy targeted content to strengthen team synergy. Save time with extensive search capabilities, deep categorization, and seamless navigation. Managers can feed a simple prompt into our platform and our product uses AI to give them a full-fledged course that they can edit. The content is in the form of bite-sized learning modules composed of text, questions and videos, ending with a course assessment. -
47
Yurts
Yurts
Find information across disparate data sources and organizational silos. Critical documents like employee handbooks, user manuals, and insurance policies. A platform with the flexibility to deliver on future applications, whatever they may be. Draft emails, research reports, proposals, and other long and short-form content. Standardized content like FAQ responses, status reports, and product descriptions. Leverage the AI-based guided composition and auto-citation feature to write documents with suggested claims, quotes, and facts based on your input. Once you’re done writing, the fact-checking feature reviews your content for invalidated claims so you can edit where needed. Upload information from your public and private data into knowledge collections and use knowledge extractors to structure it into claims, facts, and quotes. -
48
myBase
Wjj Software
Mybase is a unique freeform database software that allows entry of unstructured text, webpages, images, documents, emails and even arbitrary files without regard to length or format. All information is compressed with an integrated zip utility and stored in the tree structured outline form. Unlike traditional database systems, Mybase accepts text input like a word processor, and provides better methods for capturing, editing, organizing, retrieving, searching and sharing information. Attached documents and related entries are restructured and listed in a single hierarchical list view located at the right side of the main frame, in order to have a larger view of contents as well as a more flexible relation view. Support of Mermaid for Markdown documents to contain flowcharts and diagrams.Starting Price: $79 one-time payment -
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Swimm
Swimm
Never let onboarding, knowledge silos, or context switching slow you down. Use Swimm to create and edit docs that are coupled with your code, auto-synced, and integrated into your workflow. Swimm's language agnostic editor, paired with its Smart Tokens and Snippet Studio is the foundation for modern documentation. Build great media-rich docs coupled with the code. Swimm's Auto-sync algorithm, helps your documentation stay in sync through refactoring and reorganization. You don't have to worry about changing file names, function names, or your implementation. Swimm will be able to keep up with it. Swimm checks your docs as your code evolves, and notifies you if your changes affect your documentation. Access docs right next to the code they refer to. Stay in your IDE and your flow. When you click on a link, your IDE will open a new tab with the documentation perfectly rendered from Markdown.Starting Price: $29 per month -
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Almanac
Almanac Labs
Almanac is the fastest doc editor ever built. Free yourself from bad collaboration. Spend time doing, not meeting. Work like the world's most productive people. Work has changed. Your tools should too. So we designed the doc editor you deserve. 2020 brought the future of work roaring into the present. It’s online. It’s distributed. It’s global. And even when we go back to the office, nothing will be the same. Change is scary, but also invigorating. We have the opportunity to reinvent how we work and collaborate in a way that actually works: More inclusive. More creative. More focused on what’s truly important. We’ve redesigned the document editor to move as fast as you. To maximize creative flow and eliminate collaboration overhead. Imagine an experience where you don't need a meeting to get on the same page, because everyone knows the exact status of your work, and what needs to happen next. Where every stakeholder can edit freely and give feedback without overwriting others.