Audience
Knowledge Management solution for companies
About SupportHero
Whether you need an internal system for Knowledge Management or something as simple as an FAQ for customers, Support Hero delivers. Empower your staff with a sophisticated playbook or provide unprecedented support to customers. Support Hero will give you an elegant and easy to manage Knowledge Management Solution. Support Hero comes with a full knowledge base portal out of the box. The embeddable widget and portal share the same content, so no need to update in two places. The look and feel is extremely customizable and can be configured to run on your own domain. The Support Hero widget is easily embeddable inside your website or web application. It is customizable and shares the same content from the knowledge base portal. Use our contextual content feature to provide the best articles based on which page the user has navigated too. The widget is embedded with a very simple javascript snippet.
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Our customers' favorite features include:
- Full Branding and Theming Control, plus private domain at all subscription tiers
- WYSIWYG Editor plus the ability to edit source HTML
- Embeddable contextual help widget to surface your knowledge base content in your site or app
- Flexible Table of Contents organization and navigation
- Advanced Security and Restricted Access options
- All themes are mobile responsive out of the box
- ElasticSearch-based search functionality
- Glossary with automatic highlighting and pop-over definition of glossary terms
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Onboarding checklists for showing users progress of their onboarding journey
Announcements for publishing important news directly in your application
Feedback widget to make it easy for users to report bugs and share ideas
Life Ring Button for providing one centralized location for all your onboarding and support documentation as well as any 3rd-party chat widget
Knowledge base for allowing users to solve problems without having to contact your support
Custom events for triggering flows based on user behavior
Segmentation for tailoring experiences to personas
Analytics to understand user behavior
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Pricing
Starting Price:
$49 per month
Free Trial:
Free Trial available.
Integrations
Company Information
SupportHero
Founded: 2014
France
supporthero.io
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Support
Phone Support
Online
SupportHero Frequently Asked Questions
SupportHero Product Features
Knowledge Management
Decision Tree
Supported
Full Text Search
Supported
Knowledge Base Management
Supported
Artificial Intelligence (AI)
Not Supported
Cataloging / Categorization
Not Supported
Collaboration
Not Supported
Content Management
Not Supported
Discussion Boards
Not Supported
Self Service Portal
Not Supported
