Alternatives to Dagmor
Compare Dagmor alternatives for your business or organization using the curated list below. SourceForge ranks the best alternatives to Dagmor in 2026. Compare features, ratings, user reviews, pricing, and more from Dagmor competitors and alternatives in order to make an informed decision for your business.
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DialedIn
DialedIn
DialedIn is a modern call center software designed to transform customer interactions and streamline your operations, helping teams achieve more daily. By automating and optimizing key workflows across inbound, outbound, and blended environments, DialedIn helps you boost agent productivity and deliver better outcomes across every call. Key features include: • Fast Setup & Deployment • User-Friendly Interface • Advanced Predictive, Preview & Progressive Dialing • Smart Call Routing • No-Code Integrations • Comprehensive Reports • Real-Time Analytics • Security & Compliance • Scalable Architecture • Spam Mitigation With Our Patented CleanCallerID™ Technology • Exceptional 24/7 U.S.-Based Support • Flexible Pricing Options Choose a package that fits your team and budget. At our core, DialedIn is passionate about providing exceptional customer service. That’s why we are constantly innovating and improving our solutions to ensure that our clients are always ahead. -
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QEval
Etech Global Services
QEval is contact center quality assurance software that automates quality monitoring across 100% of voice, chat, and email interactions. Most call center QA teams manually sample 1 to 5% of calls. QEval replaces that with AI-powered speech analytics, automated quality scoring, and real-time compliance monitoring. Core functionality: call monitoring and evaluation, agent performance management, sentiment analysis, keyword detection, customer experience analytics, coaching workflows, gamification, and 110+ dashboards with predictive analytics. Compliance monitoring covers PCI, HIPAA, and GDPR with 98% accuracy and real-time alerts. QEval's speech analytics engine is trained on 138M+ interactions with 94% classification accuracy. The platform deploys in 30 days, not the 90 to 120 days typical of call center quality monitoring software. ISO 27001, SOC 2, PCI-DSS certified. Built by Etech Global Services for Fortune 500 contact centers in healthcare, telecom, retail, banking, and BPO. -
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CallTrackingMetrics
CallTrackingMetrics
CallTrackingMetrics is the only SaaS platform that uses call tracking and conversion intelligence to inform contact center automation—resulting in a more personalized customer experience. Discover which marketing campaigns are generating leads and conversions, and use that data to automate call flows and power your contact center. Unify communications across your entire organization with our phone, text, online form, and live chat tools. More than 100,000 users around the globe trust CallTrackingMetrics to manage communications for their marketing, sales, and service teams. Call tracking features include reliable dynamic number insertion (DNI) for session-level attribution, local, toll-free, and vanity tracking numbers, and omnichannel attribution across calls, texts, form fills, and chats. Key contact center features include a browser-based softphone, smart routing options, SMS campaigns, automated call scoring, and smart dialer functionality. -
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CloudTalk
CloudTalk
Searching for a smart call centre software? Try CloudTalk.io, a new-generation cloud phone system for SMEs, startups, online stores or call centers (sales and customer service teams). 25+ integrations with favorite CRM, helpdesk or e-commerce tools as Shopify, Salesforce, Pipedrive, Intercom at hand along with a 5-star rated customer success team make it easy to seamlessly migrate or set up your new cloud call centre from scratch. We are rapidly growing every month and we have already successful cooperation with 1000+ companies across the world like DHL, Yves Rocher or Karcher. Try 14 day FREE trial from CloudTalk (no credit card details required).Starting Price: $25.00/month (billed annually) -
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CallFinder
CallFinder
CallFinder speech analytics software automates outdated, manual QA processes to save time and provide immediate insights so you can make data-driven decisions. CallFinder automatically transcribes and scores recorded calls, identifying key metrics you can use to improve every aspect of your business. We deliver a highly scalable Software as a Service (SaaS) solution to contact centers and small and medium sized businesses across a wide range of industries. We like to think of ourselves as the speech analytics experts because, well, that’s all we do. We’re all about delivering a truly different software experience. You never get something that’s out-of-the-box. On purpose. Our Managed Client Services support is a differentiator that none of our speech analytics competitors offer. Your CallFinder Analyst becomes an integral part of your QA team, and you will work with your Analyst on a recurring basis to optimize CallFinder to meet your evolving business needs. -
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Twilio Flex
Twilio
Everything you need to deliver personalized customer experiences, all on one powerful platform. Twilio Flex is the programmable cloud contact center platform that gives your company complete control over how, when and what you deploy to deliver digital-first engagement with the widest breadth of communication channels. Unlock hyper-personalization by gathering relevant, contextual information at your agents' fingertips, integrating data from CRM, payment systems, service ticketing, and more. Flex customers have reported lower handle times by up to 38% after giving agents personalized access to information from multiple backend applications. Twilio Flex powers over half a million agents today and is accelerating digital transformation by freeing companies from the limitations of legacy call centers. Find the documentation, sample code, and developer tools needed to tailor your contact center to your business’s unique needs.Starting Price: $1.00/user -
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Balto
Balto
Sales software that helps you close more on every call. Sell more, optimize your sales team, and grow your business with Balto. The first live call guidance software. Balto is the first real-time call guidance software. Powered by AI, Balto analyzes speech on both sides of the call and immediately delivers critical information to reps using Balto. Balto, tracks 100% of your calls. Tracking conversations means there’s always clear data on which reps say what they are supposed to, what questions or value propositions convert best, and how you can optimize. Included with Balto is an easy to use data studio that allows for deeper insights into call strategy. Reps making calls get automatic real-time call guidance, so they always know the best thing to say and can close more deals. Scale insights at the push of a button. Deliver excellent conversations every time. Prevent mistakes before they happen. -
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Call Center Studio
Call Center Studio
Elevate your customer service with AI powered contact center software. Call Center Studio contact center cloud software provides a range of capabilities to help businesses manage their inbound and outbound contact center operations. In terms of inbound calls, the software typically includes features such as automatic call distribution, interactive voice response, and call routing to ensure that calls are directed to the appropriate agent or team. The software often includes predictive, preview, and progressive dialing for outbound calls to help agents efficiently reach out to customers. Call Center Studio offers real-time monitoring and analytics to help managers track performance in one screen. If you are frustrated with the high cost, complexity and difficulty of the conventional systems, our cloud based software is just perfect for you! Meet our user-friendly product! 💰 Pay-as-you-go ✔️ No hardware. No software. No maintenance 👨💻 Easy to use 🔗Smooth integration -
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OttoQA
OttoQA
OttoQA is an AI-powered call center quality assurance platform that automates the QA scoring process. It adapts to your existing QA forms and processes, providing 95% accurate AI call scoring without per-seat licensing. OttoQA analyzes calls in under one minute (even 10-15 minute calls), delivers agent coaching insights, sentiment analysis, customer KPI predictions, and detailed call summaries. It supports QA in any language including Spanish, Mandarin, and Hindi. Features include question-level scoring, agent strengths and improvement areas identification, and the unique Redo feature that lets supervisors turn poorly executed calls into training opportunities. Pricing is based on call volume with month-to-month flexibility and no long-term contracts.Starting Price: $805.60/month -
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Rippit
Rippit
Rippit is a conversation data platform that turns customer interactions from helpdesks, sales calls, meetings and other connected sources into structured, searchable data. Customer experience, support, product, sales and operations teams can use natural-language analyses and reusable AI agents to identify contact drivers, product feedback, churn signals, quality issues, compliance concerns and chatbot or AI-agent problems. The platform enriches conversation records with fields such as intent, sentiment, resolution and root cause, then helps teams examine trends and trace findings to source conversations. Teams can schedule Agent Apps to repeat analyses and deliver insights, and connect external assistants through Rippit’s hosted Model Context Protocol server. It helps organizations analyze customer conversations and turn findings into team workflows.Starting Price: $185/month -
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AI-QMS
Omind
AI-QMS by Omind is an smart call center quality management software to automate QA processes across voice channels. Designed for BPOs and customer service teams, it replaces manual evaluations with real-time with AI-driven interaction scoring, sentiment analysis, and compliance monitoring. Using Natural Language Processing (NLP) and speech analytics, AI-QMS evaluates up to 100% of customer interactions. The platform provides QA reports, detect coaching needs, and maintain consistent service quality. Key Capabilities: Automated QA Scoring Sentiment & Emotion Analysis Compliance Auditing Multi-Channel Evaluation -
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JustCall
JustCall.io
The Cloud Phone System of choice for modern sales and support teams. End clueless conversations by adding context to every call. Call software, virtual numbers, SMS campaigns, native CRM integrations, and lots more at just $25 per user. - 100+ integrations with CRM & Business tools - Click to call from CRM - Go live in 70+ Countries - SMS Workflows & Automation - 3 sales dialers to choose from - Call queueing and forwarding - Comprehensive analytics - Conversation intelligence & much more Get 70% off on your first month!Starting Price: $30 per user per month -
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Enthu.ai
Enthu.AI
Drive revenue, enhance customer experience and improve operational efficiency through AI-generated insights across 100% customer conversations. Find opportunities to improve sales pitches, unearth compliance issues, enhance customer experience, and much more. Enthu.AI is 100% customizable to your specific use case, be it sales, service, or customer success. Easy data visualization that drives actionable insights across multiple business functions – unlocking revenue opportunities. Filter calls across dates, agents, moments, feedback, duration, call type; and much more. This helps you build and test calls against custom QA hypotheses. Review a 30-minute call in under 30 secs by automatically seeking audio to the duration where a dialogue is spoken. You don’t need to listen to a call end to end.Starting Price: $59 per user per month -
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EvaluAgent
EvaluAgent
Our Quality Assurance Platform helps Contact Centers like yours to optimize customer, agent and user experience to ultimately thrive. Answer a few simple questions and learn where you are on your journey to Smart Quality, and we'll provide you with personalized recommendations for how to take your QA to the next level. Mitigate risk by unifying customer feedback, performance data and text analytics to quickly identify conversations that require your attention. Integrate and fetch conversations, survey results and performance data into the most connected QA & improvement platform on the market. Auto-score 100% of calls, emails and chat sessions to highlight CX and compliance breaches. Build your own signals and filters to send conversations to your QA team for deep-dive evaluation and root-cause analysis. Generate reports your business will act on. Demonstrate ROI by plotting how your QA efforts increase efficiency, sales and both customer and employee satisfaction. -
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Aspect Quality
Aspect, an Alvaria Brand
Impact customer satisfaction, improve agent effectiveness and comply with legal requirements and security concerns with an effective way to assess quality of voice and text-based customer interactions. Effective customer engagement requires a strong emphasis on call center agent quality control. By integrating quality monitoring with recording and survey capabilities, you can identify the most appropriate interactions, evaluate agent performance and capture real-time customer feedback to provide insight on both business issues and contact quality. Easily record, playback, stop, start and pause both two-sided voice and desktop interactions. Recording gives insights into the complete customer experience and helps improve agent quality and performance. Robust evaluation tools give insights into the complete customer experience and help improve agent quality and performance. -
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Creovai
Creovai
Conversation intelligence and real-time guidance for contact center leaders. Creovai uses AI to analyze all your customer conversations, guide your agents in real time, and deliver insights to improve contact center performance–all within a single platform. Creovai listens to and analyzes every voice and digital interaction based on the criteria you care about, reducing manual QA time and giving your team a complete view of agent performance and customer experience. Answer the biggest “what” and “why” questions about your customer conversations with AI-powered predictive scoring models, pre-built insight categories, and prescriptive dashboards. Make informed CX decisions and provide automatic real-time guidance to agents based on conversation insights and customer intent. Establish a closed feedback loop. Use insights from your customer conversations to optimize call scripts, inform real-time guidance, and drive ongoing operational improvements. -
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Prodigal
Prodigal Technologies
Prodigal is a cloud-based Consumer Finance Intelligence solution that analyzes agent and customer conversations to enhance profits, experience, and compliance. Collection agencies, healthcare providers, and lenders depend on Prodigal to unlock insights that drive win-win financial outcomes. With decades of industry and data science expertise, Prodigal’s team is ready to work with clients to optimize operations and quality assurance. An intent engine that combines the strengths of artificial intelligence (AI), machine learning (ML), and natural language processing (NLP) powers Prodigal’s core apps: ProAssist, ProNotes, and ProVoice. ProAssist guides agents to say and do the right thing every time. ProNotes auto-writes call notes, creating hours of new capacity and freeing agents to focus on experience. ProVoice analyzes and scores 100% of calls to minimize risk. Scale omnichannel collections with ProAgent, a natural language AI agent purpose-built for consumer finance. -
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Leaptree Optimize
Leaptree
100% Salesforce native app that improves quality assessment productivity by 50%. Leaptree Optimize has been designed from the ground up to meet the need for consistent, affordable, and world-class QA of sales, support, and service teams using Salesforce. Built on the Salesforce platform, it allows supervisors to automate the creation of metrics and scorecards for any given activity: from call handling to updating records and scheduling follow-ups. Optimize enables the measurement of interactions across voice, email, webchat and social media. With Leaptree Optimize, you can implement a QA program that is: Consistent - Leaptree Optimize scorecards run within Salesforce, allowing every activity to be scored against a consistent set of criteria. Reps and agents know exactly what they will be scored on, so they can focus on doing the right things to get the right results. Targeted - Supervisors can select exactly the activities they want to focus on (e.g. all complaint- handlingStarting Price: $40 per month -
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Call Coach AI
Icana.AI
CallCoach is an AI-powered coaching and analytics platform designed to improve the performance of sales and customer service teams by analyzing every customer interaction across voice calls, chat, and digital channels. It evaluates not only what is said but how it is said, measuring tone of voice, empathy, pacing, articulation, and communication effectiveness to provide a deeper understanding of conversation quality. It processes 100% of interactions rather than small samples, transforming previously unmonitored conversations into actionable insights that can be used for coaching, compliance, and performance optimization. It delivers near real-time feedback to agents, along with structured reports and ongoing insights for team leaders, enabling continuous improvement and faster skill development. CallCoach also includes simulation capabilities, allowing agents to practice realistic conversations, handle objections, and refine techniques in a safe environment. -
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VoiceOI
VoiceOI
VoiceOI is a web-based platform for building and running outbound voice bots for call centers, BPOs, lead-generation teams and other outbound operations. Users create recorded-voice bots with branching scripts or conversational AI agents in a visual builder, test call flows in a simulator, and run campaigns through VICIdial or a SIP carrier. Bots can qualify leads, detect answering machines, respond to spoken do-not-call requests and transfer qualified callers to human agents. The platform supports bulk provisioning and outcome write-back in VICIdial, campaign management, call records and transcripts, optional AI-voice disclosure, and Google Sheets exports on eligible plans. Pricing is prepaid per concurrent bot, with carrier charges billed separately. VoiceOI is designed for outbound calling; bot features, telephony options and workflows vary by plan.Starting Price: $30/month/bot -
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RapportCMS
Unity4
RapportCMS is our competitive advantage vs our competitors. We are focused on the intersection between telephony, interaction management and the people who handle the calls. This approach ensures that we make ‘human technology’ designed by and for contact center practitioners. We know that world-class call center technology must be equally adept at addressing what happens after the agent says hello as to how the call is routed to the desktop. As one of the leading Contact Centres in the AUNZ market, we had over 10 years of building, refining and improving our technology before then releasing it to market as a SAAS solution. While most providers have built solutions from a telephony perspective, we recognize what happens after the agent says hello is of equal importance to what happened before. -
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fonio
fonio
fonio is an AI phone assistant that answers calls around the clock and handles conversations like a human employee. It can receive calls, understand each caller’s request, answer common questions, collect structured information, forward urgent or specialized inquiries, schedule appointments, and send transcripts or callback notes when staff are unavailable. Businesses can define the assistant’s voice, language, welcome message, in-call behavior, escalation rules, and post-call workflows without coding. fonio can handle multiple calls at once, helping teams avoid missed calls and long hold times during busy periods. Its multilingual assistant supports more than 35 languages, automatically recognizes the caller’s language, responds appropriately, and can switch languages during a conversation. It connects with calendar tools, CRMs, databases, and internal systems through native integrations and APIs, allowing it to check availability, retrieve information, write data back, etc.Starting Price: €99 per month -
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Observe.AI
Observe.AI
Observe.AI powers end-to-end quality management with the most accurate speech analytics for Contact Centers. With its Voice AI Platform, support teams analyze 100% of voice calls for quality and compliance, automate agent evaluations, and improve coaching. Analyze Calls for 100% compliance and call quality monitoring, so you'll never miss an opportunity or risk. Evaluate Agents with automated agent evaluations, and build trust with accurate data while fixing broken processes. Coach Teams with targeted coaching, know what training programs drive change, and replicate what top supervisors and trainers do best. Observe.AI uses the industry’s most accurate conversation intelligence engine to analyze customer interactions across every channel, giving you visibility into what's happening in your business. We incorporate these insights into evaluation and coaching workflows to improve agent and seller performance at scale—in one seamless platform. -
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Zenarate AI Coach
Zenarate
Deploy AI/ML helping humans perform rather than replace their roles. Your Zenarate AI Coach platform develops confident top performing agents delivering industry leading KPIs through conversation simulation. Send us your high-impact role plays in any format, or populate our role-play template. Smart, enthusiastic professionals putting our Customers first every day - and meaning it! Experience delivering light lift, fast stand up, immediate ROI - just ask any of our Customers! Develop confident prepared new hire agents before their first customer or prospect call, close tenured agent call type & skill gaps. Assign targeted stories addressing individual and team needs. -
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TPSClear
Voll Studios Ltd
TPSClear solves a specific UK problem: calling a number on the Telephone Preference Service (TPS) or Corporate TPS (CTPS) register without consent is a PECR breach, and since 5 February 2026 the ICO can fine up to GBP 17.5 million or 4% of global turnover. Most teams either screen nothing or upload CSVs to a bureau and wait. TPSClear screens inside the CRM instead. The moment a phone number is added or changed on a HubSpot contact or company, or a Zoho CRM lead, contact or account, the verdict is written back to the record within seconds. Every number is re-screened 27 days after its last check. The verdict lands on a normal CRM field, so it works in lists, workflows, sequences and reports, with a separate result for each phone field. Voll Studios Ltd, the company behind TPSClear, is licensed by the DMA as a TPS and CTPS list cleaner. Register data is supplied through our licensed data partners.Starting Price: £95/month -
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CallMiner Eureka
CallMiner
CallMiner Eureka leverages Artificial Intelligence (AI) and Machine Learning (ML) to analyze every customer interaction, across all channels, and automatically uncover actionable intelligence. We are continuously improving and expanding CallMiner Eureka products in an effort to provide our customers with the right, most updated tools to maximize ROI. Analytics workbench, discovery, category and scoring configuration. Agent/supervisor portal, direct performance feedback. Real-time monitoring & alerting, agent next-best-action, API/message driven. Audio capture for efficient speech analytics. PCI and sensitive data redaction from audio and transcripts. Data extraction, audio / contact / data ingestion, app development. Brings speech analytics data story to life. Elevate the customer experience. Communicate via your customer’s preferred channels. Power your business with customer insights. Optimize outcomes. -
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Brightmetrics
Brightmetrics
Brightmetrics™ is not just another call center reporting software. We enable your team to gain critical insights into the performance of your contact center by identifying key performance indicators and metrics, and how they directly impact your customers’ experience. The backbone of Brightmetrics business intelligence is deep call center analytics that provides remarkable insights using historical data to help you and your customer service team strategize and make better data-driven decisions. While Brightmetrics historical analytics is never more than an hour old, some situations call for up-to-the-minute metrics and reporting about your call center performance. With real-time analytics, get a live feed of your agent activity and customer interactions. -
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RedRoute
RedRoute
RedRoute is a voice assistant that acts as one of your call center agents to answer and resolve customer requests. It integrates with your phone system and customer management system to make the customer’s updates. If RedRoute can’t assist, the call is seamlessly escalated to your call center agents. Our current solution works best for transportation and eCommerce companies. However, we are expanding our feature set all the time. We offer a full-feature 30 day free trial, which begins when you automate your first call. Most customers get up and running within an hour and see savings on day one. Our solution is built for you, just connect your existing software through our 30+ integrations, choose initial preferences, and we’ll handle the rest. Automation begins immediately after setup (which takes under an hour). If your company uses voice and SMS or chat, we can automate your calls so your team can focus on other channels. -
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Intalk.io
Intalk.io
Intalk.io is a Multi-Channel Call Center Software Solution in India equipped with enterprise-grade Communication abilities. Intalk.io unifies all business communication channels – voice, email, SMS, webchat and social media within a dynamic & robust, centrally managed Customer Experience Management Platform. With the Cloud Contact Center Software, you can have a seamless experience as our state-of-the-art solutions make it easier for you to manage the workflow. If you have CX on your mind, then this solution is for you! Intalk.io ensures that your customers have a seamless experience while interacting with you. A call center management software that focuses on helping you overcome every hurdle and establishing stronger customer relationships. There is no better way to market your product/service than a happy customer who will advocate about your brand through word of mouth. If you focus on an enriched customer experience, your business is bound to grow. -
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Verint CX Automation
Verint
Verint CX Automation is an AI-powered customer-experience automation platform that helps contact centers and enterprises automate workflows across multiple customer touchpoints, including website chat, IVR/phone routing, email, social media, and post-interaction follow-ups, in order to elevate customer experience while reducing costs. It uses “bots” and conversational AI to augment human agents, handling routine or repetitive tasks (like answering FAQs, routing calls, summarizing interactions, generating post-call summaries, or managing feedback), thereby freeing up human staff for more complex issues. Its open, modular architecture lets organizations deploy only the capabilities they need, seamlessly integrating with existing contact-center infrastructure or CRM systems without requiring a full overhaul. Verint CX Automation also offers real-time data collection, analytics, and insight generation, enabling companies to monitor customer interactions. -
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GTranscribe
GEN
Our transcription solution utilises large language models to perform high quality transcriptions of call recordings and optionally renders a summarisation of the call. We offload the processing, and render fast and accurate results with almost no load on your switch. Generally this transcription is performed overnight as a batch process, but it doesn't have to be and some clients run it as soon as the recording drops. We support a number of different models to provide different levels of language support, accuracy and features, but these do come with varying costs. We are constantly evaluating newer models and make them available on the platform if they bring unique benefits. Diarization is supported in some languages, and provides effective analysis of callers on any call, highlighting caller in the transcript but also providing very detailed word by word breakdown within the output file allowing far better secondary analysis of the call.Starting Price: £10 -
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Calilio
Calilio
Calilio is an AI-powered cloud phone system that helps businesses manage calls, messages, and communication in one platform. With virtual phone numbers in 100+ countries and access across web, iOS, and Android, teams can stay connected from anywhere. Calilio supports inbound and outbound communication with IVR, call routing, call forwarding, business hours, voicemail, call transfer, power dialer, caller ID, call recording, call monitoring, and analytics. Ring Strategy helps teams control how incoming calls are distributed based on availability. Teams can manage SMS and MMS alongside voice calls, while Bulk SMS supports reminders, announcements, follow-ups, and campaigns. Contact management, notes, tags, recordings, and call history keep interactions organized. AI tools include call transcription, summaries, sentiment analysis, and an AI Voice Agent that supports customer conversations and reduces manual call handling. Calilio supports sales, support, call centers, and remote tStarting Price: $15 Per user/month -
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MultiScoring
LAPS Consulting
Multiscoring FinTech Solution Online decision engine. Data analysis, behavior, score. Contact Us Our solution Decision engine Validation of rules, data processing for the granting of financial products Scoring Combination of variables from different bureaus. Smart queries Integration Connectivity with different sources of information, apis, web services, webhooks, database Forms We offer white label forms for data collection. Administrative Console Analyze your results using statistical dashboards, Modify the rules and / or variables of your model. API Use our integration interface to connect different information sources, desktop solutions, webs and mobile devices. information Personal, Labor, Financial, Domiciles, Banks, Score, Identity Validation, Vehicles, Garnishments, Situations. How we work. Analysis. Developing. Production. Agree scope. Select information sources. Define the models. Adjust the rules. Develop integrations. Implement the model. Make all the settings. -
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Lagoda
Negodiuk LLC
Lagoda is an AI chief of staff for owner-operators and one-person businesses. You run it from Telegram, by voice or text. It keeps your contacts and what you agreed with each of them, chases what clients owe you on the schedule you set, sends an invoice from one spoken sentence, and dials the calls you keep putting off. Meeting requests hit rules you set in advance. At 7:30 a brief lands with what moved and what needs a decision. It answers only to you. Not your team, not whoever picks up your phone. It doesn't read your other chats, it doesn't pull your conversations in the background, and nothing irreversible moves until you say ok. Access is by request, not a signup button. Week one is setup by hand, around your receivables, your calendar rules, the people who matter. -
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VQ Online
VereQuest
VQ Online™ was developed over the last 19 years working with some of N.A.’s leading brands and the contact centers that support them. VQ Online™ streamlines the QA process across channels and functions to maximize the insight gathered to drive even greater results ... and free up valuable QA analysts’ time. VQ Online is a fully secure, standalone offering that works alongside your existing call, email, and chat recording systems, providing: Customizable Scorecards, Real-time Reporting, QA Mgmt Support, and more. VQ Online is available for a single $2500 USD FLAT RATE per month regardless of the number of agents, users, or scorecards.Starting Price: $2500 -
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SquadStack
SquadStack
Our outsourcing platform seamlessly manages your outbound calling efforts with a robust tech stack, artificial intelligence, and on-demand telecallers. Welcome new customers onto your platform and start their onboarding journey. Assist and educate your customers through the entire process of onboarding on your platform to reduce drop-offs. Onboard your gig workforce and engage with them regularly to increase retention and productivity. Reduce disruptions in your delivery lifecycle by reaching out to leads and confirming whether you should reattempt delivery or not, capture correct addresses, etc. Boost your customer experience & reduce RTOs by connecting with your customers over call to confirm COD orders and cancel duplicate ones. Save time and effort by seamlessly setting appointments for your sales team. -
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Verint Quality Bot
Verint
Manual quality management processes are costly and ineffective. Verint Quality Bot automates your quality program to save time and money, improve quality, and reduce compliance risk. Start today and see 5x ROI. Is your quality management program working? Screening a small percentage of calls may leave non-compliant interactions hidden, and risk fines, lost business or worse. Verint can help. Most contact centers only review between 1 and 3% of calls. This severely limits your ability to identify risks and manage quality and compliance. Verint Automated Quality Management can automate the whole quality management process and help you achieve better compliance. Evaluate calls, identify non-compliance and assign coaching—for 100% of voice and text interactions. In this way, you will quickly gain a new level of insight into your organization’s standards of service and compliance. -
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Bolster Dynamics
Bolster Dynamics
Automatically convert and route website visitors and form leads to remote teams. A new and better way to route leads to remote teams, increase conversion, contact and qualification rates and track sales calls as conversions. Increase conversions by 125% using the CallMe web plug-in. Intelligently engage your website visitors when they are most interested in your products or services and offer them a callback from your sales team. Track sales calls as conversions to optimize your advertising spend. Finally shine a light on sales calls as conversions, fill the gap in your performance data and optimize your advertising channels, campaigns and keywords for high intent sales calls. Schedule-a-callback feature means you never miss an enquiry. Enable your website visitors to schedule a callback at a time that suits them to make sure you never miss an enquiry. Set your office hours and route calls to available teams. -
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Operata
Operata
Operata is an AI-powered CX observability platform built exclusively for cloud contact centers that continuously collects and correlates real-time data from every call, agent environment, network, CCaaS and AI interaction to provide end-to-end visibility into customer and agent experience so teams can understand not just what happened but why it happened and act on it quickly; its features include a unified CX Insights Graph that harmonizes technical, operational and experience signals, CX Copilot and Agent Copilot assistants powered by Tenor AI for natural language querying and on-the-fly recommendations, Customer Journey Trace to visualize complete interaction sequences across multiple platforms, pre-built playbooks and interactive dashboards for proactive insights, readiness testing and assurance tools to benchmark performance, seamless integrations with 50+ CX and voice systems, and an MCP Server to feed observability data into enterprise AI stacks.Starting Price: $0.0060 per agent minutes -
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TransMon
TransMon
TransMon is known for delivering innovation in the process of quality monitoring. It enables the management to monitor the performance of the QA team and understand what type of feedback has been shared with the agents. Now you can keep a close eye on the performance of the team with the help of TransMon. It provides the power to analyze and monitor each customer interaction, including calls, emails, and chats, on a single platform, and summarize the reports (according to the scorecards) within a minute. Moreover, it comes with an agent module that empowers the agent to improve performance and skills through the “Do It Yourself” approach. This quality monitoring software also helps in building transparent relationships within the team via an automatic sampling process. All the samples are automatically fetched and assigned to the quality team, and the agents have full flexibility to accept it or get more clarification on the same. -
41
ActiveLens
ActiveLens
ActiveLens is an AI layer for teams that work on the phone, capturing calls and meetings, answering questions from company documents while conversations happen, turning what was said into tasks, and updating the CRM. It works across phone calls, softphones, desk phones, mobile phones, online meetings, and in-person meetings without requiring a phone-system replacement or a bot to join the conversation. Capture happens on the device rather than inside the meeting platform, allowing the same workflow to work across different dialers and communication channels. Calls are turned into structured summaries covering participants, purpose, client context, what was discussed, and what was agreed, with templates controlling length, tone, structure, and AI rules. Full transcripts include speaker identification and can provide line-by-line translation, while company documents and web information can explain products, terms, and jargon during a conversation.Starting Price: $14 per month -
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mySQM Customer Service QA
SQM Group
Our mySQM™ customer service QA software is built for call center agents to provide them with real-time feedback, quality assurance, coaching, and recognition to deliver great CX. mySQM™ customer service QA software empowers, recognizes, and engages agents by providing them real-time feedback, quality assurance, coaching, and recognition to deliver great CX. In addition, real-time, actionable reports (e.g., great CX delivery, service recovery opportunities) are pushed out to agents and managers. Our software captures data from multiple sources and stores it in one fully integrated software platform for managing CX data to deliver great customer service. For example, mySQM™ captures internal data (e.g., ACD, call list, QA) and external data (e.g., web, email, IVR, and phone surveys) for agent dashboard reporting, accountability, coaching, and recognition. -
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Caller Insight
Caller Insight
Call tracking software helps you determine the most effective avenues of advertising for your company. Is it the billboard on Main Street? The ad spot placed on the busiest rush hour radio station? Or is it the pay-per-click advertisements on Google? With call tracking, quickly find out which of your advertising campaigns brings in the most calls. Once armed with that information, you can make informed decisions on how to spend your marketing budget. Call tracking software from Caller Insight runs off a web-based user interface, allowing you to log in and check reporting from any Internet-connected device. Compare campaigns, test advertising campaigns, listen to call recordings, and more, all from the Caller Insight call tracking platform. Determine the productivity levels between various departments with the help of individual toll-free and local numbers. Audit inbound sales and customer support calls with the help of call recordings and real-time metrics.Starting Price: $25 per month -
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WarmLane
WarmLane
WarmLane is a 24/7 AI voice agent built for businesses that lose money every time the phone goes unanswered. Every missed call is a customer who called the next business instead. WarmLane answers on the first ring — at 2 AM, on a Sunday, or while the owner is under a sink — and handles the call the way a well-trained receptionist would. It answers questions about services, hours, pricing and service area using your own business information, qualifies the caller, captures their name, number and reason for calling, and books the appointment directly onto your Google Calendar or Calendly. The caller gets a confirmation by text and email, which also cuts no-shows. When a call genuinely needs a person, WarmLane forwards or warm-transfers it to you or your team, so nobody is ever left stranded. Missed and dropped calls get an automatic callback and text. Every conversation is transcribed, searchable, and exportable.Starting Price: $79/month -
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CallRoot
CallRoot
Setup Dynamic number insertion, call recording, call heatmap, SMS workflows, keyword attribution, CRM integrations in minutes. CallRoot enables your marketing team to run campaigns efficiently, track performance & generate better results. Dynamically insert tracking phone numbers in your website to track multiple call sources and referring keywords. Generate a pool of numbers and let CallRoot handle dynamic insertion & tracking. Measure & record phone call conversions from your offline, search (PPC keywords) & digital marketing campaigns. Get complete analytics on calls & download reports from easy to use tracking dashboard. Measure & record phone call conversions from your offline, search (PPC keywords) & digital marketing campaigns. Get complete analytics on calls & download reports from easy to use tracking dashboard. Get Local Phone Numbers to track incoming calls from visitors on your website.Starting Price: $49 per month -
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Quotain
Eden AI, Inc. (Quotain)
Quotain is AI sales roleplay software for sales representatives, managers, enablement leaders, and revenue teams. It builds simulated buyer conversations from sales playbooks, call recordings, deal information, and company context so reps can rehearse prospecting, discovery, demos, pricing, negotiation, and objections before live calls. Users can practice complete conversations or focus on specific moments, then review transcripts, scorecards, and feedback based on team-defined sales methods. Managers can configure grading, assign practice, monitor readiness, and use real-call review, coaching workflows, learning modules, and certifications to support development. Quotain also offers AI sales simulations, call analysis, and multilingual practice through a browser-based service. Individual practice is available free; team plans are custom-priced and can be tailored to team needs. -
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Teldrip Insights
Teldrip
Teldrip Insights is an AI-based call tracking and conversation intelligence tool that transforms business communications through advanced features. The platform includes real-time sentiment analysis to understand caller emotions, call routing to connect callers with appropriate agents, and automated campaign optimization to enhance performance. Teldrip Insights offers an interactive voice response system for establishing customer connections, comprehensive analytics for identifying trends, personalized engagement capabilities for improved interactions, partner management tools for streamlined collaboration, and real-time bidding management for optimizing investments. The system integrates with numerous business tools while providing detailed call data analysis for informed decision-making and improved customer engagement through its click-to-call technology.Starting Price: $10/month -
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EchoPitch
Cavefish Ltd
EchoPitch is an AI presentation and interview coach that analyses how you deliver, not just what you say. Record a practice answer, pitch or presentation in your browser and get a written report scoring four dimensions: confidence, clarity, composure and persuasion. The analysis combines facial action coding (FACS), vocal prosody, pacing and filler-word detection to show where an audience is likely to lose trust in you, and exactly what to change before the real thing. Use it to rehearse job interviews, sales and discovery calls, investor pitches, board presentations, product demos and difficult workplace conversations. Practice is private: nothing is shared with an employer or coach, and recordings are encrypted. Built by Cavefish Ltd in Cardiff, UK and registered with the UK ICO (ZB915633); data is processed under GDPR with explicit consent. Pricing starts at GBP 9.99 for five sessions paid once, with monthly plans and an enterprise tier for teams.Starting Price: £9.99 for 5 sessions (one-off) -
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Airlophone
Airlophone
Airlophone is a browser-based international calling service and Skype alternative for outbound and inbound calls without international roaming charges. Call landlines and mobiles in 220+ countries. Every rate is published before you call, billing is per minute, and credits never expire. **How it works:** Open a browser, enter a number, and see the price before you press call. Nothing to install, no SIM to swap, and no subscription. Your first minute is free and no card is required. Calls are billed per minute with no hidden fees. Pricing. Calling starts at $0.02/minute with no monthly or connection fee. The full rate card for 220+ countries is public before signup, including destinations that are refused and why. For teams. Share one wallet. Set monthly spending caps for each user, enforced before calls. Team features include call history, dashboards, consent-based call recording, analytics, transcription, and priority support.Starting Price: $0.02/minute -
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MegaDialer
Megacall
MegaDialer is a cloud-based call center software designed to help businesses with preview or predictive dialing. With its interactive interface, users can view information about campaigns, track agents and perform real-time analytics. MegaDialer offers features such as instant call reports, on-demand recording, call supervising, call layout after completion, caller ID, call monitoring, automatic re-calls, automated emailing, incoming call management, real-time activity panels, call list for agents and different levels of administration. MegaDialer can be also integrated with SMS and CRM systems, helping employees manage leads. Pricing is based on usage and technical support is provided via email and phone.
