Audience
Modern cloud contact center IT, operations, and customer experience teams that need end-to-end visibility and AI-driven insights to improve service quality, agent performance, and customer interactions
About Operata
Operata is an AI-powered CX observability platform built exclusively for cloud contact centers that continuously collects and correlates real-time data from every call, agent environment, network, CCaaS and AI interaction to provide end-to-end visibility into customer and agent experience so teams can understand not just what happened but why it happened and act on it quickly; its features include a unified CX Insights Graph that harmonizes technical, operational and experience signals, CX Copilot and Agent Copilot assistants powered by Tenor AI for natural language querying and on-the-fly recommendations, Customer Journey Trace to visualize complete interaction sequences across multiple platforms, pre-built playbooks and interactive dashboards for proactive insights, readiness testing and assurance tools to benchmark performance, seamless integrations with 50+ CX and voice systems, and an MCP Server to feed observability data into enterprise AI stacks.
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Pricing
Starting Price:
$0.0060 per agent minutes
Company Information
Operata
Founded: 2017
United States
operata.com
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
Videos
Support
24/7 Live Support
Online
Operata Frequently Asked Questions
Q: What kinds of users and organization types does Operata work with?
Operata works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does Operata support in their product?
Operata supports these languages: English.
Q: What kind of support options does Operata offer?
Operata offers support via 24/7 live support and online.
Q: What other applications or services does Operata integrate with?
Operata integrates with: Ada, Aisera, Amazon Connect, Amazon Lex, Amilia SmartRec™, ASAPP, Avaamo, Bland AI, Boost.ai, Calabrio ONE, Cartesia Sonic, Cognigy.AI, Cresta, Daily, CallMiner Eureka, Genesys Cloud CX, NiCE CXone Mpower, Salesforce, Salesforce Agentforce Service, ServiceNow, Content Guru storm, Twilio, 8x8, Cisco Webex, and Zendesk and more.
Q: Does Operata have an API?
Yes, Operata has an API.
Q: What type of training does Operata provide?
Operata provides training in the form of documentation, live online, webinars, and videos.
Q: How much does Operata cost?
Pricing for Operata starts at $0.0060 per agent minutes.
