Dagmor

Dagmor

Touch and Connect Ltd
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About

Dagmor is hosted call-quality and conversation-analysis software for contact centres and teams that run recorded sales, service, survey or fundraising campaigns. It checks completed calls against agreed scripts, required wording, outcomes and customer-treatment rules, then links scores or concerns to spoken evidence for human review. Dagmor Analysis groups answers and keeps callers’ own words beside results, reasons and scores, helping teams examine refusals, callbacks, customer feedback and differences between a rating and the conversation behind it. Teams can begin with recordings they already hold or use a supported connection for completed calls. Campaign rules, scope, price and delivery timing are agreed before processing; calls are checked after they end, and people make final decisions. Calls and Analysis are priced together by recorded minute.

About

TransMon is known for delivering innovation in the process of quality monitoring. It enables the management to monitor the performance of the QA team and understand what type of feedback has been shared with the agents. Now you can keep a close eye on the performance of the team with the help of TransMon. It provides the power to analyze and monitor each customer interaction, including calls, emails, and chats, on a single platform, and summarize the reports (according to the scorecards) within a minute. Moreover, it comes with an agent module that empowers the agent to improve performance and skills through the “Do It Yourself” approach. This quality monitoring software also helps in building transparent relationships within the team via an automatic sampling process. All the samples are automatically fetched and assigned to the quality team, and the agents have full flexibility to accept it or get more clarification on the same.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Contact centres and sales or service teams that record calls and need to check scripts, customer treatment, callbacks, refusals and outcomes.

Audience

Companies inj need of a quality monitoring software that helps save time and drives better decision-making

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

€0.04 per recorded minute; cam
Calls and Analysis are included at €0.04 per recorded minute. Each campaign is rounded to the nearest euro, with no bands, bundles, or minimum charge. The first campaign costs €0 upfront; stop after it and owe nothing. If you continue, the agreed price for the previous campaign is due when the next campaign starts. Scope, work, and delivery timing are agreed before processing.
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Touch and Connect Ltd
Ireland
dagmor.app/

Company Information

TransMon
Founded: 2010
India
transmonqa.com

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Categories

Categories

Integrations

C-Zentrix Contact Center Not Supported
Freshdesk Not Supported
MyOperator Not Supported
Zendesk Not Supported

Integrations

C-Zentrix Contact Center Supported
Freshdesk Supported
MyOperator Supported
Zendesk Supported
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Claim Dagmor and update features and information
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