Audience
Organizations looking for an advanced Contact Center Quality Assurance platform
About Brightmetrics
Brightmetrics™ is not just another call center reporting software. We enable your team to gain critical insights into the performance of your contact center by identifying key performance indicators and metrics, and how they directly impact your customers’ experience. The backbone of Brightmetrics business intelligence is deep call center analytics that provides remarkable insights using historical data to help you and your customer service team strategize and make better data-driven decisions. While Brightmetrics historical analytics is never more than an hour old, some situations call for up-to-the-minute metrics and reporting about your call center performance. With real-time analytics, get a live feed of your agent activity and customer interactions.
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CallFinder
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Local Measure Engage
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Pricing
Free Trial:
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Integrations
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Company Information
Brightmetrics
Founded: 2010
United States
brightmetrics.com
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Product Details
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