Alternatives to Call Commando
Compare Call Commando alternatives for your business or organization using the curated list below. SourceForge ranks the best alternatives to Call Commando in 2026. Compare features, ratings, user reviews, pricing, and more from Call Commando competitors and alternatives in order to make an informed decision for your business.
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CallTools
CallTools
Revolutionize your contact center with CallTools—the cutting-edge cloud-based software that integrates your inbound and outbound dialing on a single platform. Boost your agents’ productivity and enhance customer engagement like never before with CallTools’ powerful suite of call center features, including predictive dialing, call recording, and multi-touch campaigns with email and SMS capabilities. Get a complete 360-degree view of your agents’ performance and take advantage of real-time reporting. With seamless integration options, advanced queue management, and flexible IVR settings, CallTools ensures a streamlined workflow. Effortlessly manage data targeting and caller ID strategies to optimize connection rates and improve outcomes. Empower your team with a user-friendly interface designed to simplify complex tasks while delivering consistent results. -
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Caller ID Reputation
Caller ID Reputation
Caller ID Reputation is a service that allows companies to monitor their caller IDs across all major carriers, call-blocking apps, and aggregator APIs. It provides real-time visibility and control over how calls are presented to clients, helping businesses identify flagged caller IDs and reduce flags by up to 95% in the first month. The platform offers a user-friendly dashboard to manage multiple business lines simultaneously, ensuring calls are not marked as spam or scams. Caller ID Reputation also provides real-time notifications and detailed dashboards for continuous monitoring, enabling immediate remediation of flagged numbers. By maintaining a positive phone number reputation, businesses can improve connection rates and uphold brand integrity. Blocked calls can stop you from reaching patients and they would never know you tried to call or text them. Blocked calls can stop you from reaching patients and they would never know you tried to call or text them. -
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QEval
Etech Global Services
QEval is contact center quality assurance software that automates quality monitoring across 100% of voice, chat, and email interactions. Most call center QA teams manually sample 1 to 5% of calls. QEval replaces that with AI-powered speech analytics, automated quality scoring, and real-time compliance monitoring. Core functionality: call monitoring and evaluation, agent performance management, sentiment analysis, keyword detection, customer experience analytics, coaching workflows, gamification, and 110+ dashboards with predictive analytics. Compliance monitoring covers PCI, HIPAA, and GDPR with 98% accuracy and real-time alerts. QEval's speech analytics engine is trained on 138M+ interactions with 94% classification accuracy. The platform deploys in 30 days, not the 90 to 120 days typical of call center quality monitoring software. ISO 27001, SOC 2, PCI-DSS certified. Built by Etech Global Services for Fortune 500 contact centers in healthcare, telecom, retail, banking, and BPO. -
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uContact
net2phone
Deliver a personalized customer experience with every interaction, across every channel, with uContact, net2phone’s cloud contact center solution. uContact is a scalable, robust contact center platform, geared towards call centers or BPOs with a very high volume of calls, requiring maximum call routing flexibility; or large organizations relying on a contact center environment looking to manage heavy inbound and outbound calls for sales and support teams. Our robust, full-featured platform includes: • Agent & Supervisor Capabilities - Call Queues, Monitoring, Custom Scheduling, Workforce Management, Breaks & Wrap Up, Disposition Coding • Voice - ACD, IVR, Auto Dialers, Call Recording, Screen Pops, Voice Automation, Text to Speech and ASR • Omnichannel - WebChat, SMS/MMS, WhatsApp, Social Media, Video, Email and Interaction Recordings • Automation - Chat Bots, Form Creator, Workflow DesignerStarting Price: $59.99/month/user -
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Call Center Studio
Call Center Studio
Elevate your customer service with AI powered contact center software. Call Center Studio contact center cloud software provides a range of capabilities to help businesses manage their inbound and outbound contact center operations. In terms of inbound calls, the software typically includes features such as automatic call distribution, interactive voice response, and call routing to ensure that calls are directed to the appropriate agent or team. The software often includes predictive, preview, and progressive dialing for outbound calls to help agents efficiently reach out to customers. Call Center Studio offers real-time monitoring and analytics to help managers track performance in one screen. If you are frustrated with the high cost, complexity and difficulty of the conventional systems, our cloud based software is just perfect for you! Meet our user-friendly product! 💰 Pay-as-you-go ✔️ No hardware. No software. No maintenance 👨💻 Easy to use 🔗Smooth integration -
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TrackDrive
TrackDrive
Trackdrive powers inbound and outbound conversations with your leads. Communicate using Telephone Calls, SMS, Emails, Integrations, and more. Powerful call analytics provide insight into conversions from online and offline sources. Measure call conversions from online and offline marketing campaigns. Track traffic sources, URL keywords, and custom tokens. Automatically schedule contact with leads. Convert leads to calls by sending SMS, emails, and placing outbound calls. Configure Call Center Agents to handle your inbound and outbound calls with consumers all from within TrackDrive. Automatically forward calls to buyers that earn you the most. Allow your buyers to compete for your calls using Real Time Bidding to increase their flow of calls. Trackdrive integrates with many third party systems. Connect your account to Zoho CRM, AWS S3, Cake, Google Adwords, HasOffers, Infusionsoft and more. -
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Vocodia
Vocodia
Vocodia is revolutionizing the contact center with next-generation conversational AI technology. an advanced software AI that allows you to automate and streamline your contact center operations. Perfect for the “heavy lifting” of cold calling lead gen, pre-qual, and regulatory compliance, DISA is the competitive edge that takes your business to the next level. Drive sales, sign up customers and propel promotions with the efficiency and consistency of a machine, all while reducing overhead costs and perfecting your customer experience. Drive sales, sign up customers and propel promotions with the efficiency and consistency of a machine, all while reducing overhead costs and perfecting your customer experience. DISA never goes off script, works 24/7/365 and never needs a break. It can cold call and pre-qualify relentlessly, or call with scheduling or payment reminders. DISA speaks with Incredibly natural-sounding voices. -
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Dialermax.com
Dialermax.com
Make calls using Landline or cell phone. This option gives our users the ultimate freedom to use our system and work when and where ever they need! Don’t have a landline? Don’t want to use up your minutes or data on a cell phone? No problem, Dialermax has you covered. All you need is an inexpensive headset and a free computer based softphone and we will do all the heavy lifting for you! The best way to guarantee quality assurance is to have a record of the phone call. Recorded calls can be listened to directly through our hosted platform or emailed and downloaded. You as a caller have the ability to transfer a live call to a phone number you type in. You, the prospect and the third party will all be connected at once. You will have the ability then to press a button to leave the call leaving the third party and the prospect on to speak. Similar to transferring calls to an outside phone number you will also have the ability to transfer your call to an internal closer account.Starting Price: $89 -
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Mekashron Call Center
Mekashron
Mekashron Call Center transforms your call center and business operations with powerful telemarketing, CRM and billing capabilities that manage all your customer interactions in an integrated, consistent manner that accelerates growth and dramatically increases productivity. Increase call center agents' productivity by up to 220%. Connect calls automatically – no wasted time with unanswered calls. Track all your customer interactions in one place. Manage telemarketing campaigns. Broadcast marketing and service messages to your customers. Handle financial transactions – including credit cards and subscriptions. Call centers that run on paper are incredibly inefficient. On average, agents spend more than 50% of their time calling busy, unanswered or invalid numbers. In addition, agents tire and lose concentration when they are waiting for calls to be answered, reducing their productivity even more.Starting Price: $29 per month -
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Enterprise Communications Call Center Software
Enterprise Communications GmbH
Increase your productivity and sales with the leading outbound call center software. Always keep an overview, full cost control and improve your sales performance at the same time. Increase the productivity of your outbound call center campaign and thus your profitability. After many years of perfectionist-driven further development by analyzing the multiple millions of connections that were mediated by our call center dialer software, our team has now developed one of the best algorithms available on the market to keep your call center agents in the customer conversation almost continuously. As a basis for the dialer algorithm, you only have to enter the maximum permitted drop rate and the desired target waiting time (until the next call from your call center agent). Based on this data and other factors calculated by the system, such as the current availability of your data and the average call time, the best possible agent utilization can be achieved. -
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SingleComm
SingleComm
We know what it’s like to work on a call center floor because we’ve done it. We understand the unique challenges and diverse needs. And we’ve crafted the perfect virtual call center software tools to address these needs. We used our combined six decades of experience in the contact center industry to build an all-in-one customer experience platform that’s intuitive, efficient, highly scalable, and usable anywhere in the world with just an internet connection and a browser, perfect for WFH and in-center agents. For many contact centers, their call center software isn’t attuned to their business or their needs. They not only lack the sophisticated, easy-to-use tools that they need, but also exceptional service from industry experts. Our solution does it all without hiring costly coders and programmers or using expensive IT resources, saving you valuable time and money. -
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Fonolo
Fonolo
Reap the rewards of our patented contact center technology. Create a better experience and increase customer loyalty by eliminating hold time. Improve contact center productivity and reduce the need to hire additional resources. Drive incremental revenue, encourage repeat customers, and spend less on overheads. Reduce complaints and build trust with your customers by decreasing Abandonment Rates up to 60%. Decrease expensive toll and trunk charges and other unnecessary telephony costs. Meet and exceed your goals for NPS, SLAs, AHT, ASA, CSat, and other metrics important to you. Call-backs are a customer experience no-brainer, improve metrics, increase ROI, and smooth out call spikes with the click. Stop suffering from weekly call spike stress. Deliver an exceptional customer experience by offering call-backs on any channel, at any time. Discover all the features that can empower your call center. -
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Issabel
Issabel
Issabel is an open source unified communications platform that consolidates IP communication services into a single system, surpassing the constraints of a conventional PBX by integrating features such as call center capabilities, email, management reports, fax, video call meetings, audio recording, and CRM and platform integrations. It offers a robust, flexible, and easy-to-use call center module designed to efficiently automate and manage contact centers, handling both incoming and outgoing call campaigns through an intuitive agent console and call management interface. Issabel streamlines PBX solutions for service providers, enabling the management of multiple clients from a single instance, simplifying administration without the need for separate servers for each client. To enhance functionality, Issabel supports add-ons crafted to seamlessly integrate with the platform, adding features that interact with telephony to improve customer service and automate actions for support.Starting Price: Free -
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TeleCMI
TeleCMI Technologies
TeleCMI is a comprehensive communication and collaboration platform designed to enhance business connectivity and streamline customer interactions. With voice calls, SMS users can make and receive high-quality calls and collaborate in real time. Integration with popular CRM systems ensures seamless synchronization of customer data, enabling personalized and efficient customer service. TeleCMI prioritizes data security with encryption for calls and messages, while its reliability and excellent call quality ensure uninterrupted communication. Empowering businesses with exceptional customer experiences, TeleCMI drives productivity and facilitates effective collaboration.Starting Price: $0 -
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TelTel
TelTel
Free telephony center that provides outgoing and incoming calls via Internet with a wide range of functionality for your business. To receive calls, you can buy all kinds of Latvian and foreign numbers and forward them to a call center or a mobile phone. Call within Latvia or abroad for a couple of cents per minute. Call from your phone without changing current operator or SIM card. You can playback audio for each call. Real-time call reports and statistics. Predictive dialer and click2call decrease agents dialing time. With auto dialer blast recorded message automatically to all numbers. In background customer hear music and call is forwarded to all or the first available operator. -
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Building Works
Integro Construction Software
There is nothing like it on the market. It’s time to digitally transform your business. You might call it Practical BIM. We call it intelligent integrated design and estimating with Full Bill of Quantities. If you’re currently producing your project designs and costings separately, then think again. If you’re a builder, developer or designer this is just what you’ve been waiting for. BuildingWorks is a low cost subscription-based, fully integrated CAD and estimating software platform. Made for residential new build homes, extensions, conversions and property refurbishment. As you draft building plans the software simultaneously estimates the costs of the project. Its library of intelligent practical BIM products is packed with real materials and objects and rich manufacturer product data. Nothing else on the market shows you the immediate impact of your design and specification decisions on project cost and energy performance. And there’s a QS module for a full Bill of Quantities. -
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Kunnect
Kunnect
Kunnect provides high quality hosted call center software to help you run your business effortlessly! Kunnect is the best Hosted Call Center Software available today. We provide an Amazon cloud based solution that covers all your call center software and telecommunications needs anywhere on the globe. Kunnect’s XVP - Hosted Call Center Solution provides an affordable and easy to use predictive dialer with CRM scripting to increase productivity, reduce operational costs, and improve customer satisfaction. Our solution is used throughout the world in call centers, as well as empowering at-home agents. Kunnect’s sophisticated cloud-based predictive dialing supports structured, automated outbound right party contact to ensure you meet commitments to your customers and stay in touch. Supports predictive dialing and preview dialing modes for flexibility and productivity. Offers post call actions like printing of invoices or lead sheets.Starting Price: $125 per month -
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GoTo Connect Contact Center is an all-in-one cloud contact center solution designed to elevate customer experience through AI-powered tools. It integrates voice, email, webchat, SMS, WhatsApp, social media, and video channels into a single platform for seamless communication. The solution features intelligent call routing, callback queues, and real-time analytics to minimize wait times and improve agent performance. Supervisors and admins can use coaching tools, call recording, and listen/whisper modes to enhance service quality. The platform offers easy setup with a drag-and-drop dial plan editor and a unified dashboard for managing permissions and call flows. With enterprise-grade security and 99.999% uptime, it ensures reliable and safe customer interactions.
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PBXMate
SoliCall
PBXMate is targeted for providers of conferencing solutions, developers and operators of VoIP solutions and organization looking to cancel echo and noise in their phone calls. PBXMate is a software product and can be used without making any change to the hardware. PBXMate is equipped with advance noise reduction and server-side echo cancellation algorithms. PBXMate also monitors the quality of the network and provides real-time visual alerts when quality drops in any of the calls. SoliCall’s PBXMate can be easily integrated in any network that has an interface to the common SIP standard. With PBXMate’s plug-and-play technology you can start cleaning calls within few minutes without changing your hardware. PBXMate displays real-time statistics on calls in progress and aggregated statistics on all the calls that were processed. You can use this information to appreciate the improvement provided by PBXMate and also to gain control and insight on call quality parameters. -
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ClientCallPlus
BRISA
ClientCall’s ClientCallPlus is the automated phone-based solution that allows your business to stop wasting time and start generating more revenue. Automate your calls and texts to remind your customers and clients of upcoming appointments! Follow-up on upcoming and late payments so that you don’t miss a paycheck! Make a courtesy call to your customers, or wish them a happy birthday via automated call! Personalize a call for your customers to about upcoming promotions, limited-time offers, or new product launches! Fewer missed appointments and payments mean more money in your pocket. Increased appointment attendance and automated special offers will create more business. Less time spent on routine calls means more time focusing on value-added business activities. Present a level of quality and professionalism through automated phone responses and calls. -
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SalesLens
SalesLens
Use the next generation of AI to analyze call context to help the team sell more. With our AI-powered sales call analytics and coaching solution, we go beyond just monitoring KPIs. We analyze the full context of each conversation, providing real-time insights that can revolutionize your sales team management. No more manual supervision or missed opportunities. Use the call evaluation templates or add your own questions to get a personalized quality report. For example, see if the salesperson asked open-ended questions about the customer's needs and suggested the next step at the end of the call. Simply upload a call for analysis to our platform. You'll get the result in just a few minutes! Get a detailed report of the call with answers to your questions about the quality of the manager's conversation. Evaluate real-time call quality scores, as well as the best and worst calls for training and coaching purposes for your sales team.Starting Price: $100 -
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Luron AI
Luron AI
Luron AI is a premium conversational AI platform for enterprise customer operations, built to handle inbound and outbound calls, chat, and SMS with human-like conversations, real-time context, and 24/7 availability. Its Voice AI platform replaces outdated IVR systems with intelligent voice automation that customers actually want to talk to, handling unlimited concurrent calls with natural, empathetic dialogue, real-time transcription, speaker diarization, searchable call logs, sentiment analysis, and seamless human handoff when live support is needed. Luron connects with CRMs, ticketing systems, payment gateways, telephony infrastructure, and 100+ enterprise systems, including Salesforce, HubSpot, Zendesk, and ServiceNow, so agents can sync data in real time and work with the current customer context. For digital channels, Luron’s Chat AI deploys across websites, mobile apps, WhatsApp, Messenger, and more, understanding intent, handling follow-ups and context switches, etc.Starting Price: $0.08 per minute -
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OTO
OTO Systems
OTO allows call centers 100% visibility of what is said during customer calls within 20 hours. Complement your NPS scoring with in-call intonation analytics. Identify call agent engagement and proactively set your WFM plan. Pick calls for QA faster. OTO is language-agnostic and gives you output parameters on various angles. Our API allows companies to start analyzing 100% of in-call conversations within a couple of hours. Sign up for a free trial and start analyzing your call data! Voice is the most valuable touchpoint between you and your customer. We're here to help you truly understand and leverage your voice data at scale. Whether you're building a mobile app or data analytics dashboards, our lightweight DeepToneTM engine gives you access to our powerful voice models on any device, providing you with a rich layer of acoustic labels for nearly every audio format.Starting Price: $100 per month -
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Greenlight CRM
Greenlight Innovation
Everything you need to create the perfect call centre for your business. Greenlight CRM is call centre software that solves all your customer contact technology requirements in one hosted solution that's easy to use, compliant, customizable and feature rich. Greenlight combine technology and expertise to make your goals a reality. Our cloud-based call centre software solution gives you a fully compliant predictive dialer, call scripting, inbound call handling, and a powerful CRM system, developed by Greenlight for smarter business. A vast range of customization options to tailor your solution to your requirements and interface with your existing systems. Designed to make your workforce as efficient and professional as possible and to ensure that your data is always effectively utilized. We’ll take the time to get to know and understand your business so we can share our years of industry experience to ensure you get the best results possible.Starting Price: $49 per user per month -
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PIMS Dialer
Pimsware
PIMS Dialer by Pimsware is a flexible, scalable, and secure cloud-based dialer for call centers of any size. Available for only $125 per agent per month, PIMS Dialer includes unlimited outbound minutes, technical support, call recording, and all features of current and future version of the dialer. It offers a wide range of tools for improving a call center's dialing strategy, call handling, compliance and reporting, and more.Starting Price: $125.00/month/user -
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ZIWO
ASWAT Telecom & Media
Crystal Clear Quality Call in the GCC. Manage phone calls, WhatsApp and SMS conversations on one platform. All connected with your CRM. Increase your market reach and the odds to convert your calls by getting your own phone numbers in each and every market you operate in. Make it easy and cheap for your clients to call you. Getting all the customer information in one place along with readymade plugins to a wide selection of CRMs and popular APPs, ZIWO makes the 360 customer view a reality. Simply. Connect ZIWO with your preferred apps and CRM, instantly in a click. Leverage the power of your clients’s data with maximum productivity. Simply. Monitor your call center activity. We offer a large number of widgets to see agents activity, queues occupation, SLA and more. Connect ZIWO to the apps you love and use every day. Powerful one-click deployment CRM plugins and other out-of-the-box solutions help to automate your business workflows and to boost productivity. -
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Mindful
Mindful
Allow customers to schedule a call when it’s most convenient for them—and the brand. Carry context through to the agent so they are more prepared and the customer never has to repeat themselves. Deep integrations into your current technologies are connected in days, allowing enterprise brands to transform the customer experience in record time. Any tool is only truly good if you know how it’s useful to you. That’s why Mindful spends so much effort and time offering our clients actionable data about how the capabilities of Mindful are being applied to call center activities and customer experience metrics. Mindful has real humans gathering data about your callback to give you perspective on how Mindful’s capabilities impact metrics. Just seeing this data gives you perspective on how Mindful’s capabilities are being integrated into your customer contact activities. -
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Telebroad ACD Panel
TeleBroad
The ACD Panel monitors all live calls and can control Agent(s) behavior, while supervising the answering of the calls waiting in queue. Once the Panel is set, it automatically identifies long wait times and takes the right action(s) to resolve any issues. Automatically distribute your calls that are 'On Hold' calls to agents located anywhere in the world with a simple drag and drop on the Panel's screen. The live Panel will show you many statistics including the average caller's 'wait time'. This allows you to choose the correct course of action so as not to allow any unnecessary build up or excess callers waiting. The ACD panel provides the analysis of data to provide business intelligence as never before been available. This allows users to view interactive charts, queuing solutions in addition to monitor Agent's behavior and all related Performance concerns. You can configure and customize the dashboard with your personal data values to get a clear understanding of call center. -
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Perfect Pitch
Perfect Pitch Technology
Have perfect-sounding phone conversations on every call with our patented Perfect Pitch Soundboard technology. Our Hosted Contact Center Suite works with Perfect Pitch so you can manage all your conversations in one place. Create the Ready Responses that work again and again to drastically increase your call center sales conversion. These issues are compounded when you consider economic factors. Running a call center in-house can be quite costly because your company will need to invest in a physical space, hire and train live agents, and purchase the required software. Given this cost, it is no wonder many companies choose to outsource their call centers. Outsourcing your call center is cost-effective especially if you choose an Offshore call center. Your company can use these savings to fund projects that are in line with its core values, long term goals and increase profitability. Yet there are trade-offs.Starting Price: $6.25 per hour -
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Video Call Center
Compunetix
Compunetix's Video Call Center (VCC) is a web-based solution built with dynamic WebRTC technologies, enabling one-click video connections without any downloads. Users can connect video calls from any device, with support for PSTN audio to WebRTC integration. VCC offers call center functionalities such as intelligent call routing, multiple queues, call transfer, and call escalation. Security is a priority, with support for encrypted video connections and HIPAA compliance for telehealth applications. The platform is available for cloud-based or dedicated deployment. VCC's easy-to-use video interfaces streamline communication and simplify the experience for all users. Additional features include real-time video call transfer, automated queuing, real-time dashboards, reporting, multi-party call capabilities, multi-tenant support, call monitoring, and advanced collaboration functionalities like application sharing, file transfer, and chat. -
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Zoho Voice
Zoho
Get multi-channel connectivity with voice and two-way SMS. Manage calls using advanced call center features like call barging, power dialer, and queue performance metrics. Carry out chat-like SMS conversations with local customers from the US and Canada using voice and SMS-enabled local numbers. Send one-way international SMS to 100+ countries. Seamlessly integrate your Zoho Voice phone system with CRM and helpdesk systems. Streamline your communications and transform the way you engage with your customers. Set up local and toll-free numbers from multiple countries and help your business expand beyond its borders. Make calls without worrying about your budget. Experience uncompromising quality on your business calls, all while saving a ton—especially if you make a lot of international calls.Starting Price: $100 per month -
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Orbox
ORBCOM
Simple to setup - Supports several phone models and multiple operators and it’s easily integrated to existent centrals. Easily manage all your phone communications – through an intuitive and nice platform. Route each incoming phone call to the right person/agent at the most appropriate time. Easily record, monitor and listen to all calls conducted by your operation via an intuitive online control panel. Allows you to create unlimited call routes, which you can easily manage in the back office. Customized messages for automatic attendance- setup by extension number, by time or by caller. Redirect incoming calls to predefined numbers and forward busy calls to your queue with the caller's information saved for reference. Conference calling is a powerful feature that can save you time and money when trying to connect 3 or more people. -
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OpenCall AI
OpenCall AI
OpenCall AI empowers your business, driving revenue, cutting overhead, and streamlining all phone activities for seamless operations. OpenCall improves sales, customer satisfaction, and margin. Our AI takes care of the routine calls, so your team has time for the moments that matter most. Every business is different. That's why OpenCall customizes an AI call center for each client. Our AI follows your existing processes so you can stay focused on what you do best. No more voicemails, call centers, or copying information to your EHR. HIPAA-compliant AI handles every call, improving the patient's experience while cutting costs by >50%. OpenCall is like a secretary in your pocket. We handle questions and booking requests and can even call potential clients for you. And we keep you updated without bothering you during meetings. OpenCall.ai shines in any market. Our advanced customization makes enterprise-grade options open to anyone.Starting Price: $0.15 per minute -
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SpitFire
OPC Marketing
Inbound & Outbound Call Center with Unlimited Lines. Fully Blended. User-Friendly. Cost-Effective. SpitFire Enterprise Predictive Dialer is a powerful software package that offers all the tools you need to launch blended inbound and outbound call center campaigns. This enterprise grade system has 6 dialer modes: Predictive Dialer, Fixed Rate Dialer, Quick Connect Dialer, Preview Dialer, Manual Dialer, and Click to Dial. Using a pre-loaded list of numbers, SEP quickly and automatically places outbound calls and connects the answered calls to available agents. SEP monitors the call center volume and time per call, intelligently adjusting its dial rate to minimize the time your agents spend waiting between conversations. -
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Sikom CloudOne
Sikom
Communicate flexibly with your customers via any channel such as telephone, chat, email, or social media. And avoid media breaks when "channel hopping". Reduce the complexity for your customers with a suitable user experience and create fast, high acceptance in the service team. Use the solution anytime and anywhere, scale the scope flexibly according to your needs. Choose the right package for you from 3 packages and benefit from fast implementation and package changes with little training required. Build on good call quality and benefit from a reliable public cloud with a data center and cloud provider completely from Germany. Expect regular innovations and new features and be guaranteed to be up to date. Perfect for small and growing teams. Perfect for improving and or optimizing teams of 10+. Perfect for demanding medium and large teams with advanced technical requirements. -
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Webex Contact Center
Cisco
Deliver the best customer experiences, every time. Drive better engagement between your business and customers with Webex Contact Center, our flexible, innovative cloud contact center solution. A rich experience for your customers, a profitable experience for you. Data-driven artificial intelligence capabilities help your agents deliver the most personalized customer experiences, every time. Drive deeper customer engagement that improves sales conversions, revenue, retention, customer satisfaction scores, and first contact resolution. Integrated collaboration tools let agents work together to improve the customer experience and optimize the outcomes from every interaction. Intelligently distribute calls across agents in multiple or remote sites with routing based on skills, capacity, load balance and agent availability. Sophisticated distribution of call queues, including overflow queues based on skill set, group cascading, and more. -
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CallMonitor
CallMonitor
CallMonitor is designed for business owners, managers and supervisors who are employing mobile call operators. As a call monitoring software with rich features to boost the productivity of your business and keep you informed. It allows you to gain deep insight and interesting statistics regarding company phone calls. Once CallMonitor is downloaded in your employees phones, call monitoring can begin, and you will have direct access from your web browser to your employees call history, call logs, call recordings, call statistics, performance of each employee plus a customer database with customer call patterns. CallMonitor allows you to see the complete call history and call log of your employees. CallMonitor offers a wide range of statistics that enables you to properly manage your call center. CallMonitor lets you listen to each call that your operators made using high quality call recorder app.Starting Price: $10.99 per user per month -
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Binotel
Binotel
A virtual PBX is a service that unites all company numbers into a single network, stores the entire history and records of conversations with clients. It also automates work and improves employee efficiency and customer service. To streamline and control the communication of employees with clients. To automate communication with clients and work in the CRM system. To see the volume and quality of conversations of each employee and the company as a whole. To ensure a consistently high level of customer service. First of all, you will have a personal account, which stores data on all calls: their total number, time, duration, call records, a list of missed calls, detailed analytics and much more. You will have a record of all calls. This means that you can listen to any conversation between the manager and the client. The very fact of this feature motivates employees to work more efficiently. It is much faster and easier to resolve controversial issues and train new employees.Starting Price: $7.93 per month -
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Call2Kitchen
CCDEx Technologies
Committed in providing Restaurant Chains advanced technology resources, essential to streamline operations to meet restaurant’s growing customer demands. Find opportunities to improve your customer experience and stay informed on your business processes with our Supervisor Module. Have full control of your business operations by monitoring your agents, inventory, and analytics. System can be customized to meet the unique needs of your operations. Avoid long wait time and improve your customer experience with our sophisticated phone router. Calls are sort, managed, and distribute to an available agent, features are fully customizable. Mimic the functionality of your desk phone on your screen with our VoIP Softphone software. It comes with all necessary features – calls transferring, hold, multiple lines and voicemail. Manage team’s communications effectively directly from the server.Starting Price: $45 per month -
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TASKE Contact
TASKE Technology
Build your contact center on a solid foundation with TASKE Contact software, flexible contact center call management software. Thousands of contact and call center supervisors around the world rely on TASKE Contact software to help manage their agents, set and meet service levels, and provide vital management information on all call activity. TASKE Contact offers real-time ACD monitoring and historical call reporting for the contact center. It includes a web portal for access to real-time data and TASKE's advanced cradle-to-grave search tool, Visualizer. Our solutions provide the insight necessary to improve contact center service levels and enhance customer retention strategies. Organizations use TASKE to report on all inbound, outbound, and internal call activity, monitor and improve call center agents’ performance levels, respond immediately to changing call volume and agent availability and control operating costs. -
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Fonada
Fonada
Founded in 2018, Fonada is a leading provider of innovative cloud telephony solutions designed to enhance and streamline business communication. With a robust suite of services including auto-dialers, Interactive Voice Response (IVR) systems, Cloud Call Center, Click to Call, and RCS messaging, Fonada empowers businesses to operate efficiently, reduce costs, and improve customer engagement. Our solutions are tailored to meet the diverse needs of various industries, from finance and healthcare to e-commerce and logistics. Fonada’s auto-dialer system boosts call connectivity and productivity by automating outbound calls, ensuring higher reach and engagement rates. Our IVR systems offer seamless call routing, enabling businesses to manage high call volumes and deliver exceptional customer service. -
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Aceyus
Aceyus
Leverage the power of real-time call center metrics and create a more efficient and effective contact center experience for your customers. Overcome negative customer experiences by uniting your internal and external data sources to gain a full visual of critical KPIs such as customer experience scores. Reduce wasted workforce labor and optimize call routing with real-time call and queue metrics that give a complete view of your call center operations. Use contextual data to predict the next best action of your customers. Prevent poor customer interactions by meeting customers at the appropriate time in the purchase cycle. Improve team performance using flexible dashboards that give your managers the ability to review team insights and filter data down to view individual agent performance. -
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1Call
1Call
When you want to streamline your communication protocols and workflows to improve the patient experience, it’s imperative that you include your call centers in the process. Hospital call center operators directly correspond with patients and medical staff across enterprises and become a crucial communication link. Our customizable software applications are used by organizations of all sizes, to help overcome communication barriers in healthcare. Our hospital call center customers report reduced caller wait times, quick and accurate communication with on-call staff, and improved code call handling when using 1Call software. Medical staff rely on our secure messaging app, telehealth capabilities, and EMR integrations that streamline workflows and reduce alarm fatigue. -
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DialerKing
DialerKing Technology
A dialer software can improve efficiency by automating the process of dialing phone numbers, reducing the time agents spend manually dialing numbers, and allowing them to focus on more important tasks such as talking to customers. It can also optimize the process of call routing, call reporting, and call monitoring, allowing managers to identify areas where efficiency can be improved. -
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EVS7
Electronic Voice Services
Outbound and inbound cloud calling made affordable. Empowering sales teams and call centers with power dialer and telephone answering service software coming with friendly, human support. Take control of your inbound call center with complete all in one software with the flexibility to receive, transfer, and handle calls from anywhere. Agents can login from anywhere and immediately start handling calls with just a computer, USB headset, and internet connection. Managers can monitor results, update settings, and view reports. It’s vital that calls can be managed and handled in a timely fashion, and with Octopus, agents will have all the information they need on the screen to handle calls efficiently. Depending on the size of your business, your agents may field hundreds or thousands of calls every month.Starting Price: $89.00/month/user -
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My Call Cloud
My Call Cloud
My Call Cloud provides robust, stable, and user-friendly hosted cloud Contact Center Solutions. My Call Cloud assists clients to effectively manage Inbound, Outbound and Blended calling with agents in-house or, remote. Cutting-edge contact center solutions such as SMS, IVR message blasting (with Text-to-Speech), FB messaging, and other services such as No-Dial (voicemail delivery to cell phones without ringing) are just a few of the full-service suite options available to our Call Center Software Business Partners. Upgrade your contact center software expectations with My Call Cloud automated dialer technologies. With full campaign and list management, leads can be optimized to reduce call ratios, achieve sales and marketing goals and connect with customers real-time without delays. Built-in safeguards ensure compliancy with the Telephone Consumer Protection Act with multiple internal do-not-call lists supported. Best in class cloud call center software!Starting Price: $65.00/month/user -
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Intrado Cloud Contact Center
Intrado
Give call center agents and admins the tools they need to deliver service excellence – first time, every time. Intrado Cloud Contact Center (formerly West Cloud Contact), is an enterprise contact center solution that empowers your call center staff with a sophisticated set of call handling and reporting tools. It offers unlimited scale of users as well as agility and control beyond outmoded telephony. As a cloud-based service, there’s no need to purchase, upgrade and maintain complex on-premises systems and disaster recovery is built in without any extra expense or hardware requirements. You can nimbly handle unpredictable or seasonal call volumes, outmaneuvering your competition and delighting customers. Cloud Contact eases the load on helpdesk and support staff, and you can easily accommodate distributed contact centers, incorporating both facilities-based and home workers – all with full access to centralized management and reporting.Starting Price: $25 per month -
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ALE Connect
Alcatel-Lucent
Enable customer services for all-size businesses, handling omnichannel interactions (email, live chat, social media, and phone) with the quality and efficiency expected by today’s customers, citizens, and consumers. ALE Connect enriches the Alcatel-Lucent OmniTouch® contact center standard edition, used as a phone call distribution platform, with omnichannel cloud services. It simplifies the workflow between customers, customer service agents, and the rest of the organization, and it facilitates the management of all customer-related activities in the front and back office. Built-in knowledge base and intelligent search to improve call resolution. Integrates with ALE OmniPCX Enterprise and ALE OmniTouch Contact Center SE. High availability, security and redundancy of customer data storage. There’s nothing like great customer service to keep people satisfied and loyal. With ALE Connect, you can offer the customer experience, that sets you apart from the competition. -
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BuildingWorks
BuildingWorks
There is nothing like it on the market. It’s time to digitally transform your business. You might call it Practical BIM. We call it intelligent integrated design and estimating with Full Bill of Quantities. If you’re currently producing your project designs and costings separately, then think again. If you’re a builder, developer or designer this is just what you’ve been waiting for. BuildingWorks is a low cost subscription-based, fully integrated CAD and estimating software platform. Made for residential new build homes, extensions, conversions and property refurbishment. As you draft building plans the software simultaneously estimates the costs of the project. Its library of intelligent practical BIM products is packed with real materials and objects and rich manufacturer product data. Nothing else on the market shows you the immediate impact of your design and specification decisions on project cost and energy performance.Starting Price: $33.35 per month -
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CallPro CRM
FiveCRM
CallPro CRM is a software system designed for outbound calling such as telemarketing, telesales, inside sales and lead generation. This scalable solution is used by small businesses as well as enterprise, it is hosted in high availability configurations in the UK, US and Europe and enjoys a broad geographic following. The system is designed to enable you to double your call volume compared to "regular" CRM systems. It is used in many different verticals including marketing companies, insurance, telecoms, energy and office services, to name but a few. Any company that does outbound calling would do well to investigate CallPro CRM. Many clients use it for remote working, particularly home working. The system is able to manage up to 999 separate databases within each instance (no need to sign up multiple times to the service!), making it ideal for agency work or multiple departments.