Audience

Call centers searching for a service center solution to improve their customer service

About Sikom CloudOne

Communicate flexibly with your customers via any channel such as telephone, chat, email, or social media. And avoid media breaks when "channel hopping". Reduce the complexity for your customers with a suitable user experience and create fast, high acceptance in the service team. Use the solution anytime and anywhere, scale the scope flexibly according to your needs. Choose the right package for you from 3 packages and benefit from fast implementation and package changes with little training required. Build on good call quality and benefit from a reliable public cloud with a data center and cloud provider completely from Germany. Expect regular innovations and new features and be guaranteed to be up to date. Perfect for small and growing teams. Perfect for improving and or optimizing teams of 10+. Perfect for demanding medium and large teams with advanced technical requirements.

Integrations

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Company Information

Sikom
Germany
sikom.de/neues-produkt-sikom-cloudone/

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
In Person
Videos
Support
Phone Support
Online

Sikom CloudOne Frequently Asked Questions

Q: What kinds of users and organization types does Sikom CloudOne work with?
Q: What languages does Sikom CloudOne support in their product?
Q: What kind of support options does Sikom CloudOne offer?
Q: What other applications or services does Sikom CloudOne integrate with?
Q: What type of training does Sikom CloudOne provide?

Sikom CloudOne Product Features

Call Center

Escalation Management
Outbound Call Center
Manual Dialer
Call Recording
Queue Management
Call Scripting
Blended Call Center
Progressive Dialer
Campaign Management
Predictive Dialer
Inbound Call Center
IVR / Voice Recognition
Call Logging
Reporting/Analytics
Real-time Chat
Database