Audience

Medical teams and hospitals searching for an advanced Appointment Reminder solution to increase patient experience

About 1Call

When you want to streamline your communication protocols and workflows to improve the patient experience, it’s imperative that you include your call centers in the process. Hospital call center operators directly correspond with patients and medical staff across enterprises and become a crucial communication link. Our customizable software applications are used by organizations of all sizes, to help overcome communication barriers in healthcare. Our hospital call center customers report reduced caller wait times, quick and accurate communication with on-call staff, and improved code call handling when using 1Call software. Medical staff rely on our secure messaging app, telehealth capabilities, and EMR integrations that streamline workflows and reduce alarm fatigue.

Integrations

No integrations listed.

Ratings/Reviews

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ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
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Company Information

1Call
Founded: 1976
United States
www.1call.com

Videos and Screen Captures

1Call Screenshot 1
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Product Details

Platforms Supported
Cloud
Training
Documentation
Support
24/7 Live Support
Online

1Call Frequently Asked Questions

Q: What kinds of users and organization types does 1Call work with?
Q: What languages does 1Call support in their product?
Q: What kind of support options does 1Call offer?
Q: What type of training does 1Call provide?

1Call Product Features

Appointment Reminder

Email Reminders Not Supported
Payment Reminders Not Supported
Appointment Scheduling Not Supported
SMS Messaging Not Supported
Recurring Appointments Not Supported
Rescheduling Not Supported
Call Reminders Not Supported
Calendar Management Not Supported
Online Booking Not Supported
Two-Way Messaging Not Supported

Call Center

Escalation Management Supported
IVR / Voice Recognition Supported
Queue Management Supported
Real-time Chat Supported
Reporting/Analytics Supported
Blended Call Center Not Supported
Call Logging Not Supported
Call Recording Not Supported
Call Scripting Not Supported
Campaign Management Not Supported
Database Not Supported
Inbound Call Center Not Supported
Manual Dialer Not Supported
Outbound Call Center Not Supported
Predictive Dialer Not Supported
Progressive Dialer Not Supported

Emergency Notification

Contact Management Not Supported
Mass Notifications Not Supported
Scenario Planning Not Supported
Templates Not Supported
Two-Way Communication Not Supported
Geo Targeting Not Supported

Medical Scheduling

No-Show Tracking Not Supported
Appointment Management Not Supported
On Call Scheduling Not Supported
Drag & Drop Not Supported
Patient Records Not Supported
Billing & Invoicing Not Supported
Multi-Location Not Supported
Staff Scheduling Not Supported
Patient Scheduling Not Supported
Recurring Appointments Not Supported
Facility Scheduling Not Supported
Self Service Portal Not Supported
Physician Management Not Supported