miOnCall

CallShaper is a call center software and Predictive dialer designed to help reduce costs and increase ROI for Call Centers. CallShaper partners with businesses to maximize contacts, track the performance of agents, manage leads, and sales processes. The drag-and-drop interactive voice response (IVR) editor allows managers to transfer calls to third-party stakeholders and other recipients based on agents' availability, time, or type. CallShaper lets call centers analyze databases to determine landline or wireless leads, Do Not Call list numbers, and call abandonment rates whilst helping customers to maintain compliance with Telephone Consumer Protection Act (TCPA) regulations. Supervisors can import leads by uploading files in bulk and agents can utilize call scripts to communicate and resolve clients' queries. Using predictive and preview dialers, marketing agents can automate call handling processes and review lead information before client interactions.

Petal’s platform is an innovative cloud-based scheduling software solution designed for physicians and healthcare professionals in both clinics, hospitals or acute-care facilities. Physicians can organize and stay in control of their schedules while improving team communication through shift exchanges, absence requests and shift visibility. Combined with Petal's Clinical Capacity Management, it's medical staff scheduling and on-call physician management for the modern hospital. The Clinical Capacity Management console centralizes schedules for all medical services of a hospital in a single dashboard. The solution provides real-time insight of care coverage and analytical reports, facilitating resource management. It improves the performance of health facilities and streamlines access to care by increasing the efficiency of operations for hospital staff. These SaaS solutions can be tailored to fit departments, clinics, hospitals and a whole network of hospitals.