Audience

Health systems that need a unified communications solution

About Spok Care Connect®

Communication among care team members involves a complex relationship between people, devices, and hospital systems. You might be struggling with an overwhelming surge of data, gaps in your communication, or inefficient communication workflows. These challenges make your job harder and negatively impact patient outcomes. There’s a solution to help – Spok Care Connect®. Spok Care Connect is the unified communication platform that provides care team collaboration, closed loop communication, and secure messaging to enhance your clinical workflows. It’s possible for one unified communication platform to solve the multiple challenges across different areas, departments, and locations in your health system.

Pricing

Pricing Details:
We have a variety of customized solutions to meet your needs. Contact us for details.

Integrations

API:
Yes, Spok Care Connect® offers API access

Ratings/Reviews

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Company Information

Spok
Founded: 1984
United States
www.spok.com

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
Windows
Linux
iPhone
iPad
Android
On-Premises
Training
Documentation
Live Online
Webinars
In Person
Videos
Support
Phone Support
24/7 Live Support
Online

Spok Care Connect® Frequently Asked Questions

Q: What kinds of users and organization types does Spok Care Connect® work with?
Q: What languages does Spok Care Connect® support in their product?
Q: What kind of support options does Spok Care Connect® offer?
Q: What other applications or services does Spok Care Connect® integrate with?
Q: Does Spok Care Connect® have an API?
Q: Does Spok Care Connect® have a mobile app?
Q: What type of training does Spok Care Connect® provide?
Q: What pricing for support is available for Spok Care Connect®?
Q: What pricing for training is available for Spok Care Connect®?

Spok Care Connect® Product Features

Call Center

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Database Supported
Escalation Management Supported
IVR / Voice Recognition Supported
Inbound Call Center Supported
Outbound Call Center Supported
Queue Management Supported
Reporting/Analytics Supported
Call Scripting Not Supported
Campaign Management Not Supported
Manual Dialer Not Supported
Predictive Dialer Not Supported
Progressive Dialer Not Supported
Real-time Chat Not Supported

HIPAA Compliance

Access Control / Permissions Supported
Audit Management Supported
Compliance Reporting Supported
Data Security Supported
For Healthcare Supported
Incident Management Supported
Risk Management Supported
Documentation Management Not Supported
Policy Training Not Supported
Remediation Management Not Supported
Vendor Management Not Supported

Unified Communications

Calendar Management Supported
Call Recording Supported
Call Routing Supported
Chat / Messaging Supported
Mobile Access Supported
Multi-User Collaboration Supported
Audio / Video Conferencing Not Supported
Fax Management Not Supported
File Sharing Not Supported
Voice Mail Not Supported