Alternatives to AireContact
Compare AireContact alternatives for your business or organization using the curated list below. SourceForge ranks the best alternatives to AireContact in 2026. Compare features, ratings, user reviews, pricing, and more from AireContact competitors and alternatives in order to make an informed decision for your business.
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1
Twilio Verify
Twilio
100% Protection from SMS pumping fraud with Verify. Verify is a fully managed API for multichannel user verification. And it now includes guaranteed protection from SMS pumping fraud with Fraud Guard. Terms apply. A multi-channel user verification solution in one turnkey API. Add seamless two-factor authentication to your onboarding and login flow with a single API that does the work of a full one-time password (OTP) delivery solution. Fraud Guard has already saved customers over $46 million by blocking over 398 million* fraud attempts. With first-to-market innovation, Fraud Guard offers 100% protection against SMS pumping fraud. Quickly integrate a ready-use solution that handles all your connectivity, channels, code generation, fraud monitoring, and more using native software—so you don’t have to. Reduce fraud across your multi-channel user experience with phone number verification that uses one API endpoint to validate users and detect fraud with minimal friction.Starting Price: $0.05/successful verification -
2
Everest 7
Lynk Software
Everest by Lynk Software, Inc. is a leading cloud-based complaint management and quality assurance software solution that supports mid-size and large organizations across a variety of industries. Highly customizable and easy to use, Everest helps organizations improve their service quality and increase customer loyalty by ensuring that every concern or issue is managed and handled in an efficient and timely manner. Everest users receive queries and customer complaints through various channels that include phone, email, mobile app, remote call centers, and the company’s website. -
3
IpSCAPE
IpSCAPE
ipSCAPE creates innovative cloud-based customer experience technology that is feature-rich, scalable and offers powerful integration capabilities. The ipSCAPE user interface is clean, modern and intuitive. You can easily build out campaigns and access live reports to monitor your customer service and sales teams. Designed and developed in Australia, ipSCAPE powers the multi-channel communications of leading business, enterprise and government organisations. All the channels are native to the ipSCAPE application so you don’t have to worry about complex integrations or expensive add-ons. ipSCAPE offers a variety of communication channels, calls, emails, web chat and SMS that will allow you to cater to your customer’s communication preferences, and create great customer interactions. Sophisticated dialler and lead management tools to optimise the performance of your contact centre and convert more sales. -
4
telegra
telegra
Create connections with the customer dialogue systems from telegra. Call center telephony rethought. Have you recognized that convincing customer service can be the decisive factor in competition? Our solution helps to improve your service on the phone. Convincing customer experiences with increasing effectiveness of your service processes: With call center telephony from telegra! Everything you need for better customer service: We offer you a comprehensive range of solutions for everything to do with telephone customer contact. Everything from the cloud. All from a single source. Call center telephony (ACD) voicebot. Telephone system messenger tool crm-helpdesk-plugins phone numbers. From the intelligent phone number to the cloud-based telephone system to the multichannel call center software: telegra is your supplier for innovative customer dialogue systems. With our own data centers and self-developed solutions, we offer you a complete package “Made in Germany”. -
5
Intalk.io
Intalk.io
Intalk.io is a Multi-Channel Call Center Software Solution in India equipped with enterprise-grade Communication abilities. Intalk.io unifies all business communication channels – voice, email, SMS, webchat and social media within a dynamic & robust, centrally managed Customer Experience Management Platform. With the Cloud Contact Center Software, you can have a seamless experience as our state-of-the-art solutions make it easier for you to manage the workflow. If you have CX on your mind, then this solution is for you! Intalk.io ensures that your customers have a seamless experience while interacting with you. A call center management software that focuses on helping you overcome every hurdle and establishing stronger customer relationships. There is no better way to market your product/service than a happy customer who will advocate about your brand through word of mouth. If you focus on an enriched customer experience, your business is bound to grow. -
6
Channels
Channels
Channels (formerly CrazyCall) is an easy to use and affordable cloud-based call center application which allows to make and take calls directly from the browser, without the need of installing any software. Pick local numbers from over 75 countries around the world and start calling your leads and clients. It helps to manage and organize sales and customer service, reduces costs and automates the workflow. Channels connects to the platforms of your choice. Thanks to it you can get straight to the conversation with your customers instead of asking them dozens of questions. Have shorter and more meaningful calls and turn your clients into friends. Send and receive text messages and make your communication even more diverse. Reach those who prefer text over the phone and keep your customers engaged with two-way text messages.Starting Price: $24 per user per month -
7
Cloud Contact AI
Cloud Contact AI
Cloud Contact AI is a multi-channel marketing channel that enables you to reach your audience on SMS, email, and voice all on one platform. Whether you're collecting on debt or alerting customers about upcoming deals, CCAI can help you deliver messages confidently on the platform your users are shown to engage with most. Also, you can text or email a group of contacts or send messages one by one with our intuitive inbox that supports real-time back-and-forth messaging. Follow up with a phone call in Cloud Contact AI. Generate unlimited phone numbers for one account and reach your customers by SMS or Voice on the same number. Let your customers text you with a keyword of your choice to make opting in quick and easy and then blast them with an auto-response.3 -
8
Vocalcom
Vocalcom
AI-Powered Cloud Contact Center Solution that powers innovative, personality-based routing and manages multichannel customer interactions as a single conversation. Welcome to the Vocalcom world, where digital engagement and artificial intelligence (AI) are seamlessly integrated into the customer interaction flow alongside live agents. Manage all customer interactions as one single conversation. A new generation of cloud contact center platform that works with existing systems and supports ALL channels. Vocalcom's intuitive user experience increases productivity and allows companies weave all their customer interactions—across all channels—together into continuous conversation threads, to reduce customer effort and strengthen customer relationships with every interaction. Adaptable, AI-Powered and Amazingly Simple Keep the conversation flowing. Customer interactions across phone, chat, text message, email, social media, and any other channel, all come together in one place. -
9
Call Handling Cloud Contact Center
Call Handling
Call Handling’s cloud contact center allows you to grow your business more easily by providing all you need from a multi-channel communication solution without the need for any installation. Perfect for a start-up company, an established cloud call centre or an expanding business looking to join multi sites or homeworkers. A cloud contact centre is an alternative to buying a traditional phone system or can be an enhancement to your existing system. Cloud contact centers and Call Center Software is able to allow you to maximize the functionality of your phone system, reduce license fee costs, increase your capacity, have flexibility in where you work by allowing instant hot desking and offer the highest reliability, call centre business continuity, call centre disaster recovery solutions available. -
10
Kaleyra
Kaleyra
Transactional messages, OTPs, promotions: all delivered timely and safely to your customers’ mobile phones. IVR, Click-to-Call, call forwarding, call recording, and call masking features for any app, platform, or website. Conversate with your customers on the most widely-used instant messaging app, and send media attachments. Automate your customer engagement flows with AI-based chatbots for scalable customer interactions. Design multi-channel communication flows with our easy drag-and-drop visual editor. Or use our pre-defined templates. You likely won’t need our support team, but we’re right here if you do. We offer enterprise-grade security to customers in highly-regulated sectors. Our technology allows growing any communication channel, without limits. Automate your customer engagement flows with AI-based chatbots for scalable customer interactions.Starting Price: $ 0.004 per SMS -
11
MyAccounts ERP
MyAccounts Online Softwares
Efficiency plays vital role to survive in Retail Industry. A proactive approach on the part of Retail organization requires an enterprise-wide monitoring and control over the various business processes that may ultimately lead to desired objectives, long term customer satisfaction and profitability. With MyAccounts ERP, you will have an advantage and edge over your competitors by getting right insight into consumer demands. Responding to customer requirements in real time ensures customer satisfaction in this process. Retailers always expect complete visibility not only across their sales channels but also across their value chain. MyAccounts Retail-focused ERP solution address the visibility in an entire multi-channel Retail value chain from Sales & Operations Planning to Inventory management.This multi-channel Retail ERP solution starts with the initial shopping touch via Web in the store or over the phone and continues throughout the entire Customer Relationship. -
12
UJET
UJET
UJET is a cloud-native, mobile-focused customer support platform helping organizations make support an integral part of their business by engaging with customers across all endpoints and channels. We are transforming customer interactions through integrated channels and integrated communications, modernizing the customer experience. Our tools offer a multichannel solution for voice, web, text and mobile app support. Customer support must be seamless for the consumer, must empower agents with the best tools to solve problems and must enable brands to present the best support experience possible. Companies like Google Nest, Instacart, Postmates, and GBM trust UJET to power their customer support programs, enabling reliability, security and scaling across the globe. -
13
EasyChannel
EasyChannel
EasyChannel is a complete multichannel ecommerce platform designed for online sellers. It features a range of multi-channel selling tools that enable sellers to list and sell on multiple platforms, allowing them to diversify and grow their ecommerce business. A multichannel listing software packed with smart AI ecommerce tools, it enables sellers to create and publish optimized listings on multiple selling channels, including marketplaces, webstores, and social media platforms. EasyChannel also has built-in multichannel inventory management and multichannel order management platforms, so sellers can easily manage their cross-channel inventory and multi-channel orders from one place. Finally, an optional ecommerce helpdesk for managing multiple communication channels simplifies and unifies multi-channel customer service, making growth not only more accessible, but infinitely more manageable.Starting Price: $39.90 -
14
Omnicus
Omnicus
The single routing application you need to handle all interactions and channels across the contact center's operations. Manage voice, live chat, email, social media and SMS interactions through not seven, five or three, but one solution. Avoid having different agents managing the same customer on different channels, working on the same issue, and providing two different answers! The contact center and every single touchpoint is joined together. Your agents will effortlessly move between channels, while your customers will not even notice a 1% change in service quality across platforms. Allow customers to state their demands in plain language to the system without using a touch-tone menu. Let us help you build a self-service IVR system that wows your customers. With a single dashboard, access information in real-time, as well as historical metrics across every channel and customer service requests. -
15
ContactQ
Braxtel Communications
ContactQ is a multi-channel communications platform. It enables the intelligent handling of calls using a common interface design. Either simple or more complex interactions can be very easily set up to handle external business systems integrations, agentless and self service solutions, inbound and outbound traffic with the inherent capability of being monitored and managed through a highly configurable suite of over 150 Real Time and Historic Reports. A High Availability module maintains a two system BDR cluster that ensures that you have a resilient backup that can be switched to automatically through a HA proxy. All contact interactions can be recorded, searched/filtered, played and monitored using a single interface. Encryption and management tools ensure that your contact data irrespective of media type remains safe and your organization is compliant with regulatory requirements. -
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DigitalGenius
DigitalGenius
With our always-evolving platform, you can leverage knowledge from the best ecommerce businesses in the world. Customer service is the biggest strategic differentiator for ecommerce businesses. Building a frictionless buyer journey is more important than ever, and having a bad one will cost you heavily. We are living in an experience economy where relationships with consumers matter the most. Deliver personalized multi-channel, multi-language customer service to your buyers: wherever they are, whenever they need you. DigitalGenius gives you the power to make your customer’s experience worthy of another visit with fast and accurate responses. Whether it’s about their order, product availability, store location, or even sizing – they’ll feel like they’re speaking to a real human! -
17
OptInsight
OptInsight
Start today collecting customer data with valid opt-ins with the number one customer data and e-consent management platform. The segments we serve: Pharma & Life Sciences: Collect GDPR proof Opt-ins and start your multi-channel communication with HCPs to increase your reach. Multi-Channel Marketing. Increase sales conversion by excellent multi-channel interaction in line with customer preferences. Financial Services Data Sharing. Control and protect personal data shared with third parties to comply with regulations and for a great reputation. Our offer: To get the most out of data. Personal data & GDPR. E-consent management platform. Managing personal data & consent for multiple channels. Services to collect and to utilize personal data. Services in collaboration with our partners. Our technology enables organizations to process personal data relevantly and compliant.Starting Price: $750 per month -
18
Solgari Cloud Communications
Solgari
Discover a complete, compliant communications solution bridging voice, video, chat and SMS. Increase efficiency, provide unparalleled Cloud Contact Centre as a Service, and deliver a seamless digital customer experience from a single Contact Centre as a Service (CCaaS) solution. Every channel and function you need, available from a single secure Cloud platform. Intuitively integrate Microsoft Dynamics and Dynamics Phone integrations for a full Teams Contact Centre experience. Send and receive communications quickly, autonomously and in bulk. Connect to all your comms and CRM solutions from any connection, at any time. Text, telephone or video call; switch between channels quickly and easily. GDPR, PCI DSS MiFID II and more. Solgari abides by all data and security regulations. Upgrade to an all-channel Cloud contact center with automated, voice-activated quality of life improvements.Starting Price: $20 per month -
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To engage the customer in today’s digital world means creating a single, unified experience across every channel they choose to use to connect with you. From calls and email to chat and social messaging, delivering seamless service has never been more complex. IFS Customer Engagement software solutions enable businesses to deliver a faster, smarter service whatever the contact channel. By combining an omni-channel contact center with CRM in a single, configurable, AI-powered agent desktop, support staff are empowered to deliver rapid service however complex the request. Bringing together disparate sources of customer data from multiple systems, alongside all contact channels, your agents can deliver customer engagement seamlessly, while simultaneously banking productivity gains. To win in the service market requires excellence in customer care. But what does it take to modernize the contact center and deliver smart self-service?
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20
Optilead
Optilead
Optilead specializes in cart abandonment recovery solutions for online e-commerce websites. Our software lets businesses reconnect with lost online sales in real-time, using a range of re-engagement channels, in order to maximize revenue. We use telephone, email and SMS to contact visitors that have dropped out of the online process. Our results show this is the most successful method of remarketing, as it allows businesses to prioritize and target different types of leads. Shopping cart abandonment is inevitable online, but using Optilead’s recovery software, businesses can dramatically improve conversion rates by helping customers complete the process. Optilead’s shopping cart abandonment recovery software is unique. Using a multi-channel approach, we help you retarget your most valuable prospects and convert abandoned carts into paying customers. Our real-time remarketing system recognizes when people leave your website and uses a combination of phone, email and SMS. -
21
Zoom Contact Center
Zoom Communications
Zoom Contact Center is a complete Contact Center as a Service (CCaaS) offering built directly on Zoom’s powerful unified communications platform to help businesses of all sizes better support and connect with their customers. Zoom’s CX platform features intelligent multi-channel routing, an AI-powered virtual agent, no-code IVR and bot flows, workforce engagement management, powerful analytics, pre-built integrations, and much more - all designed into our familiar, easy-to-use Zoom app. With Zoom, businesses deliver fast, efficient, and highly personalized customer experiences, improved agent productivity, and better business results. Channels - Voice - Web Chat - Mobile SMS Functions - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - IVR - Inbound Screen Pop - Persistent Data - ACD Administrative - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment.Starting Price: $69 per agent per month -
22
LexisNexis TrueID
LexisNexis
Government-issued identity documents such as driver’s licenses, passports, visas, and national IDs, are often at the heart of identity vetting processes. Traditionally, organizations have relied on sophisticated on-premise solutions for global document authentication. As organizations evolve to multi-channel and geographically dispersed offerings, it is vital to access proven document authentication capabilities across multiple channels and devices. Legitimate ID documents are constantly evolving with new standards and increasingly advanced security features. Illegitimate on-demand ID sellers are keeping pace with sophisticated, readily available fake IDs. Today, a proven, multi-channel, globally supported ID document authentication process as a service solution is readily available, on-premise, on-device, and via hosted web service API. LexisNexis TrueID helps organizations confidently authenticate identity documents in face-to-face and remote transactions. -
23
telerion
telerion.com
Multichannel communication and omnichannel communication are managed on the channel layer, where also the internal routing to the other layers of the complete solution is coordinated. In the system layer all communication channels can be linked with interactive actions, to provide a targeted optimization of the customer experience, such as an IVR (Interactive Voice Response), ICC (Interactive Call Collector), chat bots, a self-service structure or measures for quality assurance. Sophisticated Skill-Based-Routing – or any other kind of static or dynamic routing you might think of – allows for absolute flexibility and total control over any inbound project. Our solutions are specifically designed for operation in the Cloud and in Software Designed Networks. Our service scope includes provision of geographical numbers (DID numbers) for overe 60 countries, service numbers and termination services in crystal clear voice quality.Starting Price: $19 per month -
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4Psite
4Psite
4PSite automatically pulls orders from your stores and channels into one simple interface, allowing a complete insight to your entire workflow. 4Psite has a central Inventory Manager for your stores & channels. This Multi-Channel Inventory Management System allows you to have accuracy. 4Psite offers a web-based fulfillment system. Automatically break down and transmit orders to fulfillment centers, and capture shipping and tracking information. 4Psite integrates with main shipping carriers. The 4Psite WMS provides greater flexibility and control over orders fulfillment and picking process to optimize your workflow. The CRM provided by 4PSite enables effective communication with your customers and automation of the sale cycle to increase productivity. Manage your finances as a part of 4PSite’s fully integrated cloud-based and multi-channel order management system. -
25
RepeatRewards
Pro/Phase Marketing
RepeatRewards is a full-service, omnichannel marketing provider that offers effective and affordable customer loyalty software solution. Designed to help businesses across a variety of industries that include restaurants, pharmacies, retail, and personal service providers, RepeatRewards' multi-channel marketing and customer loyalty management platform provides businesses with the tools they need to succeed in their industry. RepeatRewards offers multi-channel marketing tools that enable users to easily send out targeted campaigns to customer segments by SMS, email, direct mail, or mobile app. -
26
Tejas Software
Tejas Software
The need for a sophisticated Order Management System arises when order volume increases, creating the need to manage operations efficiently. Choosing the right system is a challenge, but one we have gone through many times with our clients, helping them make the right decision. As a result, we have seen them grow year on year, able to manage their growth with minimal problems. Our system supports highly complex multi warehouse/stores operations spread across the world. It is multi-channel, multi-currency and multi-lingual. No matter where you are in the world, our system can handle your operations. -
27
Clienk
Clienk
Clienk multichannel communication platform helps companies to communicate effectively and in a consistent way towards their customers. Clienk offers solutions for online conversion, mail, telephony, web chat, proactive chat, web self-service and social media. With one web application it improves your customer satisfaction, sales and trust in your company. Every manager has the goal of achieving more, sometimes forced to do so with fewer people. But a lower service level is no longer accepted by the modern consumer. How will you tackle this challenge? The solutions from Clienk enable your team to work more efficiently than ever. Use our all-in-one application to easily serve multiple customer contact channels “ chat, Facebook, Wechat, WhatsApp, e-mail, call “ without losing the overview. Seizing on the momentum, that is what it is all about in sales. Chat is an outstanding contact channel for serving potential customers at the moment that they need your help or advice.Starting Price: $25 per month -
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Zoho Voice
Zoho
Get multi-channel connectivity with voice and two-way SMS. Manage calls using advanced call center features like call barging, power dialer, and queue performance metrics. Carry out chat-like SMS conversations with local customers from the US and Canada using voice and SMS-enabled local numbers. Send one-way international SMS to 100+ countries. Seamlessly integrate your Zoho Voice phone system with CRM and helpdesk systems. Streamline your communications and transform the way you engage with your customers. Set up local and toll-free numbers from multiple countries and help your business expand beyond its borders. Make calls without worrying about your budget. Experience uncompromising quality on your business calls, all while saving a ton—especially if you make a lot of international calls.Starting Price: $100 per month -
29
Ytel
Ytel
Predicatively dial your contacts and automatically leave voicemails, emails, and text messages - with no special equipment. Ytel is a cloud-based integrated marketing suite solution. Ytel Contact Center assists SMB call centers and businesses in managing multi-channel communications. Ytel features include auto-dialing, call distribution, voice response, and a scripting module. With Ytel, users can gain access to real-time agent reporting for metrics on call performance and lengths. Ytel is also accessible via iOS and Android devices. Develop new communications functionality in any language and get to production faster. Trust in a platform designed for product development with high uptime and high capacity for SMS and voice channels, with the bandwidth to send and receive volume at scale from a single API. Your business has its core competencies - now you need to augment and centralize customer engagement for better operational efficiency.Starting Price: $99 per user per month -
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Guestnet
Guestnet
Guestnet is a multi-channel platform with unique features that make it a "must have" product for the world of hospitality. Simple technical application for guests and operations with support function. Guestnet does not include app installation or device purchase. Over 1,600 companies from the world of hospitality use Guestnet to optimize their processes, increase their sales and make their guests' experience unique. Guestnet is a multi-channel information system that provides your guests with optimal support anywhere and at any time. The content is played out on various channels and helps to optimize your customer communication. Simple experience planning thanks to always up-to-date and personalized data. -
31
HyperIn
HyperIn
HyperIn is a leading platform for shopping mall management, tenant engagement and connecting the digital and physical consumer journey. The HyperIn Platform contains three products - Manage, Monetize, and Connect. With all three, users have a hub for multi-channel communication and collaboration between consumers and tenants, a space to advertise and grow revenue, and a content management platform for publishing multi-channel information.Starting Price: $35/month -
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iCallify
iCallify
iCallify is an intelligent, multi-tenant contact center software built to streamline business communications and enhance customer engagement through AI-powered automation. The platform supports inbound, outbound, and blended operations with features like predictive, power, preview, and auto dialers, IVR, voice broadcasting, WhatsApp integration, WhatsApp Business Calling, click-to-call, real-time dashboards, advanced call routing, and a Movable Dialer for flexible agent workflows. Designed for scalability, iCallify improves efficiency, boosts conversions, and delivers personalized experiences. It offers multi-channel communication, advanced reporting, supervisor controls (monitor, whisper, barge), Theme Customization for brand alignment, TCPA Compliance for secure outreach, and seamless CRM and third-party integrations.Starting Price: $10 /user/month -
33
Plot
Plot
Where modern marketing teams plan, calendar, produce, and scale amazing content together. Align on strategy and deliverables in predesigned planning canvases; then shift seamlessly into content production. Sketch and build conversion and retention journeys across the customer lifecycle. Plan and produce evergreen content with realistic previews across 10+ channels. Visualize related touchpoints (a Facebook ad set or a themed newsletter) side-by-side. Craft compelling multi-channel story arcs around a key launch moment. Shorten review cycles and accelerate QA with interactive, realistic prototypes; easily visualize, share, and discuss work-in-progress. Organize work and manage permissions securely with separate team spaces.Starting Price: $8 per user per month -
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Tendant
Tendant
Tendant separates personal communications and data from business communications and data. There is no access to an employee’s personal communications or data. A perfect solution for BYOD communications. Employees get the benefits of a business only mobile number without having to carry a second phone. Tendant consolidates communications between two parties into a multi-channel chat inbox. With Tendant, users only have to check a single place to read and respond to emails*, text messages, voicemail, system alerts, appointment requests and more are all in one-place, eliminating the need to check disconnected communication silos. Tendant gives businesses access to business communications and business data on a smartphone whether these are company-owned or employee-owned – without violating or compromising employee- privacy.Starting Price: $99.00/month/user -
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Focus Contact Center
Focus Telecom
Focus Telecom offers a cloud-based platform that helps organize communication channels with clients and business owners in any business industry. Focus Telecom's platform is accessible from a web browser and it does not require any other special equipment. Focus Telecom also provides a full range of functions for any inbound and/or outbound call center, as it offers complex IVRs, call recordings, Custom Relation Management (CRM) integration, remote agent management, multichannel, among many others.Starting Price: $15.00/month/user -
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Intermedia Contact Center
Intermedia
Intelligently route calls to the right employee and provide self-service options to customers. Let employees work remotely while giving managers visibility into productivity with the cloud platform. Easily manage every way customers want to talk to you through voice, chat, SMS, and email. Drive more productivity and better customer experiences with Contact Center integrated in Unite. Answer customers in sequence; minimize wait times. Handle more concurrent inquiries and maintain happier customers and staff. Get customers to the right agents, on time, every time. Customize call flows for results, with Skills-Based Routing and more. Let customers connect with you on their terms. Intermedia Contact Center offers options for voice, chat, and email queues. Go beyond inbound, with proactive outreach. Enhance audience engagement with multi-channel outreach capabilities. Seamlessly access advanced call handling in Unite to manage customers and get back to collaborating with peers when done. -
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Dataline Analytics
Dataline
We apply data analytics to convert data into actionable insights for our clients. Dataline employs sophisticated statistical analysis to develop custom models based on our customer’s criteria. Our consultative approach and marketing strategy recommendations will assist you in determining your most profitable customers’ patterns and connections. Dataline knows that data analytics drives insights and results. Our comprehensive suite of modeling products will help you reach your desired audience. Your customers move across all channels in today’s multi-channel environment. Our methodology captures this movement and connected offline customers to their digital footprint. Through our Audience Predictor custom modeling program and our DataLink taxonomy, you have the ability to align your multi-channel marketing strategies. This 3D view helps you unlock your true customer engagement potential. Dataline is a premier provider of consumer marketing information. -
38
Fondesk
Unieke Software Solutions
Simple and easy-to-use telephone answering service. Answer your work phone instead and send you a message. Business partners don't like it when someone outside the company answers the phone. It was natural for everyone to answer the phone, so I might not be accepted in the company. The company is still small, so maybe we should deal with it internally. The operator will take over the phone calls of the company/office. We will notify you by chat or email. It can be opened on the same day with an online procedure of about 5 minutes. All you have to do is transfer the call and the operator will immediately start responding. It supports various services as a notification destination for phone notifications. If you notify the chat, sharing within the team will be smooth. You can check the call history from your PC or smartphone. You can also change phone settings and make payments online. You can change the notification destination and add mentions depending on the destination.Starting Price: $10 per month -
39
MyVoIP
MyVoIP
MyVoIP is the premier provider of cloud communications solutions that enable you to connect with your customers. We offer all the features you need for successful management of your business, plus we support you every step of the way with our 24/7 support specialists. MyVoIP office phone service is feature-rich, reliable, efficient and affordable. For businesses who need flexibility with remote workers or just need to always be available to their customers. Modern contact centers do much more than power telephone interactions. Today’s businesses need to connect with their customers over multiple channels such as SMS, in-app chat, video and more. Fax technology continues to be a core component for many businesses, and that is why MyVoIP has developed a complete suite of fax solutions. MyVoIP is an ideal solution for companies that want to reduce costs, lower operational complexity, and maintain flexible scalability with multi-segment deployment options. -
40
SellerExpress
SellerExpress
Earlier this week I had the opportunity to get a look at SellerExpress multi-channel management software. Having seen many multi-channel management back ends I was pleasantly surprised at how quick it can be set up and how user-friendly it is for a non-technical person. Many multi-channel software packages take days if not weeks to get set up and running. Not so with SellerExpress and there’s also no steep learning curve. Once you’ve set up an account you can link SellerExpress to your eBay account and download your current listings. This can take around 45 minutes depending how many listings you have live and you’re then ready to start tweaking the software and setting up things like your invoice templates. We help you get up and running with SellerExpress with a completely free managed setup.Starting Price: $230 per month -
41
Modefin
Modefin
The way customers transact and interact with banks has changed over the years. Customers are demanding banking services according to their preferences and looking for convenience in the way they transact & interact with banks. To cater to the needs of the modern customer, banks will have to look beyond the traditional approach and should focus on delivering timely and consistent user experiences across platforms and devices. Modefin’s integrated Omni Channel Platform is designed to help banks & financial institutions deliver modern cross-platform customer experiences. It allows banks to align with customer expectations and create deeper & personalized engagement. Modefin’s Internet Banking solution comes with multi-channel capabilities and helps to offer interactive & contextual customer experiences. -
42
EchoApp
EchoApp
EchoApp boosts the success the rate of your outbound marketing campaigns 10x. EchoApp has a multi-channel outbound reach, predicts the preferred channel of your target customer, provides you with a real-time cost-savings calculator, and helps in improving the sentiment of your marketing message. EchoApp's smart push notification help you run your brand awareness campaigns swiftly and on target. The intelligent AI engine of the EchoApp greatly enhances customer perception and customer loyalty. Meaningful dashboard & critical input on your campaigns. EchoApp is a multi-channel broadcasting solution with the ability to predict a user's channel of preference. Every customer who started using the platform finds its unique features distinctive & profitable. Precision targeting leads to 400%-600% higher open rates. Provides a single API access to multiple channels. EchoApp is simple to install and very easy to use. -
43
Dyalogo
Dyalogo SAS
It is a 100% cloud platform with world-class quality standards from Google Cloud Platform. Based on WebRTC technology, it works with any operating system, does not require VPN and consumes low bandwidth, making it ideal for telecommuting. It allows you to communicate with your customers outgoing or incoming through different channels such as telephone, mail, chat, WhatsApp, SMS, web forms. Talk to your customers through the channels they prefer and the ones that are most convenient and effective for you. We are an omnichannel contact center platform, this means that in addition to managing communication with customers through different channels, we make the experience for customers and agents homogeneous and we also allow different communications to be linked within comprehensive business processes. -
44
Abyssmedia MCRS
Abyssmedia
Abyssmedia Multi-Channel Sound Recording System designed for recording audio information from multiple sources simultaneously and automatically. The sound recording software can record up to 32 channels and compress records for archiving. It can be used for conference recordings, telephone line monitoring, radio station logging, logging of intermittent transmissions, and other specialized applications.Starting Price: $64.95 -
45
Solteq Cloud POS
Solteq
An easy-to-use checkout system to support sales in a multi-channel environment. The checkout system is ideal for cafes, lunch restaurants, specialty stores, retail chains, events and self-service needs. The easy-to-use Solteq Cloud POS checkout system supports sales in a multi-channel environment and works in traditional checkouts, mobile terminals, self-service kiosks, pick-up machines and online shopping. Deployment of cloud computing takes place quickly and securely in the cloud service. Solteq Cloud POS frees you to focus on the essentials when important metrics are available in real time online. The service includes high-quality customer support, maintenance and continuous system updates. A modern cash register system must be suitable for the needs of developing business and continuous improvement of customer service. It should be quick and easy to use, whether it is a seasonal worker or a person directing business from an office, one or hundreds of users.Starting Price: €59 per month -
46
OneContact CC
Collab
A 360º contact center solution that combines multiple communication channels: voice, video, e-mail, social media, and chat (WhatsApp, Facebook Messenger, and Bots), all in the same interface. Simple, intuitive, and customizable interface. Includes all channels: voice, E-mail, Whatsapp, Facebook, chatbot, and video. Excellent audio quality, notification mechanisms and chat with supervisors. Monitor agents and teams in real-time. Wallboard views of the call center’s performance. Conjugate the best contact center capabilities with CRM information to deliver exceptional experiences. The CC is synched with your customer’s journey, giving agents the data they need to provide personalized and smooth customer support. OneContact CC integrates seamlessly with the leading CRM providers. Multichannel contact management system, which allows to the creation and maintains a clear view of the profile and interaction history for every client. -
47
Cloudphony
SandeshLIVE
You have big idea to establish a call centre but afraid to the capital investment. In call centre telecom system is the backbone. Most of the call centre providing sales lead or customer support are required multichannel phone numbers. We are pleased to help you in corder to setup your very own call centre with out telecom hardwares you can use your existing hardware with fully manage services. Need to setup call centre we offer most competitive and cost effective solution for your existing or growing setup. No capital investment. Selection of word wide local number. Choice of single channel, dualchannel or multichannel telephone numbers (DID) from 79 countries. Unlimited in coming minutes. Flexible packages for outgoing minutes and international minutes. Customised IVR. Flexible contract. No hardware necessary. Easy to manage. Full support integration with the CRM system or client database. -
48
Octopus
Omnichannel Commerce
More than 50 POS fields are mapped with your online store. Product information is uploaded; Orders and customers' data are downloaded into your Point-of-Sale system. Octopus allows you to integrate your physical and digital stores seamlessly. Its two-way integration provides accurate inventory levels across all the sales channels and avoids overselling. The stocks and prices in POS are automatically updated in eCommerce at frequent intervals. Likewise, the web orders are automatically downloaded into POS and generate receipts. Octopus is a multichannel approach to sales that seeks to provide the customer with a seamless shopping experience whether he is shopping online from a desktop or mobile device, by telephone, or in a bricks-and-mortar shop. Almost every retail business is now a multi-channel business. With POS integration, you can connect a POS system to online store and marketplaces. -
49
Verint Text Analytics
Verint
Extract actionable business intelligence from unstructured data across web chat, email, social media, and call notes to drive an enhanced insight into your customer experience (CX). Use multichannel analytics to better understand your multichannel customers. Your customers are now multichannel and as a result your customer and employee analytics must also be multichannel. While voice remains a critical channel, customers are increasingly choosing digital customer service channels such as chat, email and social media. Adding Text Analytics gives you a holistic analysis of your customer engagement strategy. -
50
ReplyOne
Sematell
If you want to increase the efficiency of your customer service you need to ensure one thing above all: perfect interlocking of all incoming channels. Your customers expect satisfactory customer service, clear answers and fast response times from you. They do not distinguish between offline and online channels. Good service teams follow their customers and offer them exactly the contact channels they use – whether it’s via e-mail, facebook, or twitter. They are where their customers need them to be. According to a PwC study, call and contact centers across Germany receive 25 millions customer inquiries every day. That is quite a lot. In order to prevent the flood of inquiries from turning into a structural chaos, your team needs smart support. ReplyOne digitally links all incoming written customer inquiries, evaluates them in advance and sends them to the appropriate service employee. Everything happens on a uniform interface, is cross-channel, user-friendly and intuitively designed.
