Audience

Organizations that need contact center software

About ContactQ

ContactQ is a multi-channel communications platform. It enables the intelligent handling of calls using a common interface design. Either simple or more complex interactions can be very easily set up to handle external business systems integrations, agentless and self service solutions, inbound and outbound traffic with the inherent capability of being monitored and managed through a highly configurable suite of over 150 Real Time and Historic Reports. A High Availability module maintains a two system BDR cluster that ensures that you have a resilient backup that can be switched to automatically through a HA proxy. All contact interactions can be recorded, searched/filtered, played and monitored using a single interface. Encryption and management tools ensure that your contact data irrespective of media type remains safe and your organization is compliant with regulatory requirements.

Integrations

Ratings/Reviews

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Company Information

Braxtel Communications
Founded: 1997
United States
brax.tel/product-cloud-cc/

Videos and Screen Captures

ContactQ Screenshot 1
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Product Details

Platforms Supported
Cloud
Training
Documentation
In Person
Support
Phone Support
Online

ContactQ Frequently Asked Questions

Q: What kinds of users and organization types does ContactQ work with?
Q: What languages does ContactQ support in their product?
Q: What kind of support options does ContactQ offer?
Q: What type of training does ContactQ provide?

ContactQ Product Features

Call Center

Escalation Management
Outbound Call Center
Manual Dialer
Call Recording
Queue Management
Call Scripting
Blended Call Center
Progressive Dialer
Campaign Management
Predictive Dialer
Inbound Call Center
IVR / Voice Recognition
Call Logging
Reporting/Analytics
Real-time Chat
Database