Audience
Organizations that need contact center software
About ContactQ
ContactQ is a multi-channel communications platform. It enables the intelligent handling of calls using a common interface design. Either simple or more complex interactions can be very easily set up to handle external business systems integrations, agentless and self service solutions, inbound and outbound traffic with the inherent capability of being monitored and managed through a highly configurable suite of over 150 Real Time and Historic Reports. A High Availability module maintains a two system BDR cluster that ensures that you have a resilient backup that can be switched to automatically through a HA proxy. All contact interactions can be recorded, searched/filtered, played and monitored using a single interface. Encryption and management tools ensure that your contact data irrespective of media type remains safe and your organization is compliant with regulatory requirements.
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Dialfire is developed in Germany backed by over 25 years of experience in the call center industry. For more info check out
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Integrations
Company Information
Braxtel Communications
Founded: 1997
United States
brax.tel/product-cloud-cc/
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Product Details
Platforms Supported
Cloud
Training
Documentation
In Person
Support
Phone Support
Online
