Audience
Companies searching for a no-code platform that combines AI integrations and workflows to make their customers, team, and inbox happy.
About DigitalGenius
With our always-evolving platform, you can leverage knowledge from the best ecommerce businesses in the world. Customer service is the biggest strategic differentiator for ecommerce businesses. Building a frictionless buyer journey is more important than ever, and having a bad one will cost you heavily. We are living in an experience economy where relationships with consumers matter the most. Deliver personalized multi-channel, multi-language customer service to your buyers: wherever they are, whenever they need you. DigitalGenius gives you the power to make your customer’s experience worthy of another visit with fast and accurate responses. Whether it’s about their order, product availability, store location, or even sizing – they’ll feel like they’re speaking to a real human!
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Pricing
Free Trial:
Free Trial available.
Integrations
Company Information
DigitalGenius
Founded: 2014
United Kingdom
www.digitalgenius.com
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Videos
Support
Phone Support
Online
DigitalGenius Frequently Asked Questions
Q: What kinds of users and organization types does DigitalGenius work with?
DigitalGenius works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does DigitalGenius support in their product?
DigitalGenius supports these languages: English.
Q: What kind of support options does DigitalGenius offer?
DigitalGenius offers support via phone support and online.
Q: What other applications or services does DigitalGenius integrate with?
DigitalGenius integrates with: Google Sheets, Google, Magento, OneShot, Salesforce, Shopify, and Zendesk.
Q: What type of training does DigitalGenius provide?
DigitalGenius provides training in the form of documentation, live online, and videos.
Q: Does DigitalGenius offer a free trial?
Yes, DigitalGenius offers a free trial.
DigitalGenius Product Features
Artificial Intelligence
Chatbot
Supported
Process/Workflow Automation
Supported
Virtual Personal Assistant (VPA)
Supported
For Healthcare
Not Supported
For Sales
Not Supported
For eCommerce
Not Supported
Image Recognition
Not Supported
Machine Learning
Not Supported
Multi-Language
Not Supported
Natural Language Processing
Not Supported
Predictive Analytics
Not Supported
Rules-Based Automation
Not Supported
Customer Service
Alerts / Escalation
Supported
Knowledge Base
Supported
Live Chat
Supported
Appointment Management
Not Supported
Call Center Management
Not Supported
Email Management
Not Supported
Performance Metrics
Not Supported
Queue Management
Not Supported
Self Service Portal
Not Supported
Social Media Integration
Not Supported
Surveys & Feedback
Not Supported
Virtual Assistant
Not Supported
Workflow Management
Not Supported
