Audience

Companies and businesses in need of a solution to improve customer experiences

About IpSCAPE

ipSCAPE creates innovative cloud-based customer experience technology that is feature-rich, scalable and offers powerful integration capabilities. The ipSCAPE user interface is clean, modern and intuitive. You can easily build out campaigns and access live reports to monitor your customer service and sales teams. Designed and developed in Australia, ipSCAPE powers the multi-channel communications of leading business, enterprise and government organisations. All the channels are native to the ipSCAPE application so you don’t have to worry about complex integrations or expensive add-ons. ipSCAPE offers a variety of communication channels, calls, emails, web chat and SMS that will allow you to cater to your customer’s communication preferences, and create great customer interactions. Sophisticated dialler and lead management tools to optimise the performance of your contact centre and convert more sales.

Pricing

Free Version:
Free Version available.

Integrations

Ratings/Reviews

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Company Information

IpSCAPE
Founded: 2005
Australia
www.ipscape.com.au

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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
24/7 Live Support
Online

IpSCAPE Frequently Asked Questions

Q: What kinds of users and organization types does IpSCAPE work with?
IpSCAPE works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does IpSCAPE support in their product?
IpSCAPE supports these languages: English.
Q: What kind of support options does IpSCAPE offer?
IpSCAPE offers support via phone support, 24/7 live support, and online.
Q: What other applications or services does IpSCAPE integrate with?
IpSCAPE integrates with: Wildix.
Q: What type of training does IpSCAPE provide?
IpSCAPE provides training in the form of documentation, live online, webinars, and in person.

IpSCAPE Product Features

Call Center

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Call Scripting Supported
Campaign Management Supported
Escalation Management Supported
IVR / Voice Recognition Supported
Inbound Call Center Supported
Outbound Call Center Supported
Predictive Dialer Supported
Real-time Chat Supported
Reporting/Analytics Supported
Database Not Supported
Manual Dialer Not Supported
Progressive Dialer Not Supported
Queue Management Not Supported

Predictive Dialer

Call Monitoring Supported
Call Recording Supported
Call Transfer Supported
Campaign Specific Caller ID Supported
Contact Management Supported
Lead Capture Supported
Lead Management Supported
Call Results Not Supported
Callback Scheduling Not Supported
FCC Compliance Not Supported
FTC Compliance Not Supported