Audience
Businesses in need of a call center platform for multi-channel customer interactions
About AireContact
The days when customer service interactions were limited to the telephone are gone and they’re not coming back. Businesses now have to manage customers across multiple channels, including email, chat, and social media. Customers expect to be easily able to reach someone in their preferred channel without having to pick up the phone. However, while many organizations have made an effort to respond to their customers with multi-channel support, the quality of service is highly uneven. Even though the majority of businesses have recognized the need for multi-channel customer service, they have yet to implement it effectively and consistently in their call centers. All too often, customers still have to use the phone if they want to get meaningful assistance. It’s not hard to find out why service is inconsistent across different channels: whether intentionally or not, organizations have ended up separating these channels into separate groups.
Other Popular Alternatives & Related Software
telegra
Create connections with the customer dialogue systems from telegra. Call center telephony rethought. Have you recognized that convincing customer service can be the decisive factor in competition? Our solution helps to improve your service on the phone. Convincing customer experiences with increasing effectiveness of your service processes: With call center telephony from telegra! Everything you need for better customer service: We offer you a comprehensive range of solutions for everything to do with telephone customer contact. Everything from the cloud. All from a single source. Call center telephony (ACD) voicebot. Telephone system messenger tool crm-helpdesk-plugins phone numbers. From the intelligent phone number to the cloud-based telephone system to the multichannel call center software: telegra is your supplier for innovative customer dialogue systems. With our own data centers and self-developed solutions, we offer you a complete package “Made in Germany”.
Learn more
Everest 7
Everest by Lynk Software, Inc. is a leading cloud-based complaint management and quality assurance software solution that supports mid-size and large organizations across a variety of industries. Highly customizable and easy to use, Everest helps organizations improve their service quality and increase customer loyalty by ensuring that every concern or issue is managed and handled in an efficient and timely manner. Everest users receive queries and customer complaints through various channels that include phone, email, mobile app, remote call centers, and the company’s website.
Learn more
Twilio Verify
100% Protection from SMS pumping fraud with Verify.
Verify is a fully managed API for multichannel user verification. And it now includes guaranteed protection from SMS pumping fraud with Fraud Guard. Terms apply.
A multi-channel user verification solution in one turnkey API. Add seamless two-factor authentication to your onboarding and login flow with a single API that does the work of a full one-time password (OTP) delivery solution.
Fraud Guard has already saved customers over $46 million by blocking over 398 million* fraud attempts. With first-to-market innovation, Fraud Guard offers 100% protection against SMS pumping fraud.
Quickly integrate a ready-use solution that handles all your connectivity, channels, code generation, fraud monitoring, and more using native software—so you don’t have to.
Reduce fraud across your multi-channel user experience with phone number verification that uses one API endpoint to validate users and detect fraud with minimal friction.
Learn more
IpSCAPE
ipSCAPE creates innovative cloud-based customer experience technology that is feature-rich, scalable and offers powerful integration capabilities. The ipSCAPE user interface is clean, modern and intuitive. You can easily build out campaigns and access live reports to monitor your customer service and sales teams. Designed and developed in Australia, ipSCAPE powers the multi-channel communications of leading business, enterprise and government organisations. All the channels are native to the ipSCAPE application so you don’t have to worry about complex integrations or expensive add-ons. ipSCAPE offers a variety of communication channels, calls, emails, web chat and SMS that will allow you to cater to your customer’s communication preferences, and create great customer interactions. Sophisticated dialler and lead management tools to optimise the performance of your contact centre and convert more sales.
Learn more
Pricing
Free Trial:
Free Trial available.
Integrations
No integrations listed.
Company Information
AireSpring
Founded: 2001
United States
airespring.com/airecontact-a-call-center-platform-for-multi-channel-customer-interactions/
Videos and Screen Captures
Other Useful Business Software
$300 Free Credits to Build on Google Cloud
Put your $300 in credit toward real workloads, then keep building with free monthly usage for 20+ products. No commitment and no charge until you upgrade.
Product Details
Platforms Supported
Cloud
Training
Documentation
Webinars
Live Online
Support
Online
Phone Support
24/7 Live Support
AireContact Frequently Asked Questions
AireContact Product Features
Call Center
Blended Call Center
Supported
Call Recording
Supported
Call Scripting
Supported
Campaign Management
Supported
Escalation Management
Supported
IVR / Voice Recognition
Supported
Inbound Call Center
Supported
Manual Dialer
Supported
Outbound Call Center
Supported
Predictive Dialer
Supported
Progressive Dialer
Supported
Queue Management
Supported
Real-time Chat
Supported
Reporting/Analytics
Supported
Call Logging
Not Supported
Database
Not Supported
