Audience
Businesses in need of a call center platform for multi-channel customer interactions
About AireContact
The days when customer service interactions were limited to the telephone are gone and they’re not coming back. Businesses now have to manage customers across multiple channels, including email, chat, and social media. Customers expect to be easily able to reach someone in their preferred channel without having to pick up the phone. However, while many organizations have made an effort to respond to their customers with multi-channel support, the quality of service is highly uneven. Even though the majority of businesses have recognized the need for multi-channel customer service, they have yet to implement it effectively and consistently in their call centers. All too often, customers still have to use the phone if they want to get meaningful assistance. It’s not hard to find out why service is inconsistent across different channels: whether intentionally or not, organizations have ended up separating these channels into separate groups.
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Pricing
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Integrations
No integrations listed.
Company Information
AireSpring
Founded: 2001
United States
airespring.com/airecontact-a-call-center-platform-for-multi-channel-customer-interactions/
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Product Details
Platforms Supported
Cloud
Training
Documentation
Webinars
Live Online
Support
Online
Phone Support
24/7 Live Support
AireContact Frequently Asked Questions
AireContact Product Features
Call Center
Blended Call Center
Call Recording
Call Scripting
Campaign Management
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Call Logging
Database