Alternatives to ASAPP
Compare ASAPP alternatives for your business or organization using the curated list below. SourceForge ranks the best alternatives to ASAPP in 2026. Compare features, ratings, user reviews, pricing, and more from ASAPP competitors and alternatives in order to make an informed decision for your business.
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Zendesk
Zendesk
Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. It works out-of-the-box and adapts quickly, enabling businesses to move faster. Built on billions of CX interactions, Zendesk AI supports the whole service journey—from self-service to agents to admins—helping teams resolve issues faster and operate efficiently at scale. Zendesk empowers agents with tools, insights, and context to deliver personalized service on any channel—social messaging, phone, or email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1200+ apps. Easy to implement, it frees teams from relying on IT or costly partners. Serving over 130K global brands in 30+ languages, Zendesk simplifies business complexity to create meaningful customer connections. Headquartered in San Francisco, it operates worldwide. -
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Forethought
Forethought
Forethought delivers the world’s most advanced AI Agents built to think, act, and get smarter with every interaction. No matter the question, “Where’s my refund?”, “How do I update my plan?” or “Why isn’t this working?” - there’s a purpose-built AI Agent ready to help. From chat to voice to SMS, every conversation gets a smart, personalized response powered by your policies, tone, and data. This isn’t just plug-and-play automation. It’s AI with a strategic plan. Forethought helps businesses roll out a multi-agent system across the entire customer experience. With Forethought, your teams can stop piecing together tools and start running a smarter, faster operation. One that delights customers every step of the way. -
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Sendbird
Sendbird
Sendbird is the omnichannel AI agent platform enterprises choose to elevate customer experience, by initiating autonomous support & sales conversations, keeping humans in the loop for complex inquiries, and re-engaging customers with proactive business messages. Combining omnichannel AI and a battle-tested, award-winning communication APIs, Sendbird enables businesses to build AI agents and meaningful customer connections at scale. Sendbird’s AI-powered customer service platform helps businesses deliver scalable, omnichannel support through intelligent AI agents. These agents work seamlessly across channels like mobile apps, web, SMS, and social media, providing instant and proactive assistance to customers 24/7. With the ability to integrate into existing customer support tools, the platform enhances resolution rates, reduces response times, and improves customer experience by offering a unified view of all interactions. -
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kama DEI
kama.ai
kama.ai is a Composite - Responsible AI Agent platform. It integrate both knowledge graph AI tech with Generative AI to create AI Agents focused on accuracy you can trust. This AI caters to industries like finance, professional services, manufacturing, education, healthcare, and Indigenous services. It provides an accountable, culturally aware, ethical, and accurate AI Agent platform. Using human governed-in-advance processes and information, kama.ai lowers the barriers for enterprise AI Agent adoption. It makes sure organizations gain efficiency without risking reliability or brand reputation. kama AI Agents support your organization over website chat interfaces, Facebook Messenger, smart speakers, or from within mobile applications. Ultimately, it’s about getting the right information to the right people, at the right time. That increases client engagement 24x7, and builds your brand's credibility and loyalty. When it’s got be right, it’s GOT to be kama. -
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IBM watsonx Assistant (Formerly Watson Assistant) is a market-leading enterprise conversational AI platform that allows you to build intelligent virtual and voice assistants that can provide customers with fast, consistent and accurate answers across any messaging platform, application, device or channel. Using artificial intelligence and large language models, watsonx Assistant learns from customer conversations, improving its ability to resolve issues the first time while removing the frustration of long wait times, tedious searches and unhelpful chatbots. Most chatbots try to mimic human interactions, frustrating customers when a misunderstanding arises. IBM watsonx Assistant is more than a chatbot. It knows when to search for an answer from a knowledge base, when to ask for clarity and when to direct users to a human agent for more assistance. And since it can be deployed in any cloud or on-premises environment – smarter AI is finally available wherever you need it.Starting Price: $140 per month
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Freshdesk
Freshworks
Freshdesk (a product of Freshworks Inc.) is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. Freshdesk unifies channels, conversations, AI capabilities, customer insights, and advanced ticketing into one place in the Freshdesk Command Center so agents are ready to resolve complaints. With Freddy, People-first AI, customer service teams can take AI agents live in minutes to fully resolve complex and simple queries, get response and resolution assistance from AI copilot, and stay ahead with AI insights. Freshdesk also comes packed with advanced workflows, automations, and self service so you can easily set up and scale customer service on any channel–whether you’re a support team of 10 or 500. Freshdesk is quick to set up, easy to use, and designed for rapid impact—it delivers 225% ROI, 95% omnichannel first contact resolution rate, and up to 80% resolutions with AI agents.Starting Price: $29/month/user -
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Local Measure Engage
Local Measure
Engage is a pre-built, intelligent, cloud contact center platform that transforms customer service. Built for for Amazon Connect and powered by AWS, Engage combines voice and digital communication channels to improve operational efficiency and deliver valuable insights, Engage uses Generative AI to enhance customer service interactions and create personalized experiences that cater to the changing needs of businesses and their customers. Engage is a Contact Center as a Service (CCaaS), meaning we take care of all updates and improvements with no hardware or expensive agent licenses. Our consumption-based pricing caters to businesses of all sizes. Engage includes Voice, Email, SMS and Facebook Messenger, Instagram DM (Direct Message), Twitter DM (Direct Message), WhatsApp, WeChat LINE, and Web Chat. -
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CM.com
CM.com
Mobile communication and payments solutions. Combine messaging channels like WhatsApp with innovative payments to create true Conversational Commerce. We help companies communicate. Our customers use SMS, Voice and the world’s most popular chat apps: WhatsApp, Apple Business Chat, Google RCS. Start the conversation in the channel your customers prefer and let the AI bot do the talking. Integrate commerce in the conversation to drive conversions. CM.com is a licensed Payment Service Provider, offering a range of options for any channel with Apple Pay, Google Pay, WeChat Pay, Credit Cards and local payments like iDeal and Bancontact. CM.com is also a Ticketing platform helping festivals, museums and stadiums sell and manage any type of ticket. The Customer Data Platform takes marketing to a personal level. Identity and e-sign solutions assure authentication in any transaction.Starting Price: $0/month -
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Social Intents
Social Intents
Social Intents brings AI-powered live chat and chatbot automation directly into the collaboration tools your business already uses—Microsoft Teams, Slack, Google Chat, Zoom, and Webex—so your team can engage website visitors without switching platforms. Easily launch advanced ChatGPT, Gemini, and Claude AI chatbots with one click—no coding required. Automate up to 75% of your customer conversations by training your AI assistant on your website content, help docs, and knowledge base. Deliver fast, intelligent answers to common questions and boost your conversion rates with 24/7 automated support. When customers need a human touch, seamlessly escalate chats to your support or sales team inside your existing collaboration environment. Provide real-time live chat, sales assistance, and after-hours customer support—all from tools like Microsoft Teams, Slack, and Google Chat. Whether you're improving customer satisfaction, or capturing more leads, Social Intents can help.Starting Price: $39 per month -
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Ada
Ada
Ada is the omnichannel AI platform for customer service - built to automate, scale, and elevate CX across channels with generative AI agents. Trusted by global brands like Square, Pinterest, Canva, and monday.com, Ada has powered 5.5B+ interactions since 2016. Its AI agents deliver always-on, multilingual support across voice, messaging, and email, resolving up to 83% of inquiries instantly. Eliminate wait times with natural AI Voice, deliver personalized service via AI Messaging, and automate 70% of email responses. Ada combines automation and intelligence with enterprise-grade control, transparency, and security (HIPAA, SOC2, GDPR). Own your AI strategy end-to-end - train agents with Playbooks, measure ROI through CSAT and KPIs, and integrate seamlessly via APIs. Discover how Ada reduces costs and improves response times without compromising quality. -
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Dialogflow
Google
Dialogflow from Google Cloud is a natural language understanding platform that makes it easy to design and integrate a conversational user interface into your mobile app, web application, device, bot, interactive voice response system, and so on. Using Dialogflow, you can provide new and engaging ways for users to interact with your product. Dialogflow can analyze multiple types of input from your customers, including text or audio inputs (like from a phone or voice recording). It can also respond to your customers in a couple of ways, either through text or with synthetic speech. Dialogflow CX and ES provide virtual agent services for chatbots and contact centers. If you have a contact center that employs human agents, you can use Agent Assist to help your human agents. Agent Assist provides real-time suggestions for human agents while they are in conversations with end-user customers. -
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Intercom
Intercom
Intercom is an AI-first customer service platform that enables businesses to deliver personalized and efficient customer support across multiple channels. Founded in 2011, the company offers a comprehensive suite of tools, including the Fin AI Agent, which provides instant, accurate answers to customer inquiries 24/7. Intercom's platform also features AI Copilot, assisting support agents with real-time solutions, and AI Analyst, offering insights and recommendations for support leaders. Trusted by over 25,000 global organizations, including Atlassian, Amazon, and Microsoft, Intercom facilitates over 500 million messages per month, enhancing customer interactions and support efficiency. Headquartered in San Francisco, with offices in Chicago, Dublin, Sydney, and London, Intercom continues to innovate in the customer service industry.Starting Price: $29/seat/month -
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Drift
Salesloft
Drift is a conversational marketing platform designed to help businesses engage website visitors and convert them into qualified sales opportunities. The platform uses AI-powered chat agents to start real-time conversations with prospects directly on a company’s website. Drift helps marketing and sales teams identify high-intent buyers, answer questions instantly, and guide visitors toward booking meetings or speaking with a representative. By replacing traditional forms with interactive conversations, businesses can improve the buying experience and accelerate lead qualification. Drift also provides insights into website visitor behavior, helping teams understand which prospects are most likely to convert. The platform integrates with existing sales and marketing tools to support a seamless revenue workflow. By combining real-time engagement with buyer insights, Drift helps companies generate more pipeline and close deals faster. -
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Zoho Desk
Zoho
Instant responses for instant happiness. Respond to your customers the minute they reach out to you with Zoho Desk's embeddable chat widget. Zoho Desk's embeddable chat widgets let you be within arm's reach when customers can't find what they're looking for in your Help Center. Your customers can get in touch with your agents instantly, right from the Help Center, so your agents can respond and help them find answers faster. If a customer has an issue that requires more time and attention, agents can convert the chat conversation into a ticket, in a single click. This lets agents save all the context of the chat conversation, with no time lost. Leave your chat tickets to the trusted experts in your team. With Zoho Desk, you can assign tickets from various channels to specific agents or teams. This way, your agents can work more efficiently, and customer interactions are in safe hands.Starting Price: $12.00 per user per month -
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Kore.ai
Kore.ai
Kore.ai empowers global brands to maximize the value of AI by providing end-to-end solutions for AI-driven work automation, process optimization, and service enhancement. Its AI agent platform, combined with no-code development tools, enables enterprises to create and deploy intelligent automation at scale. With a flexible, model-agnostic approach that supports various data, cloud, and application environments, Kore.ai offers businesses the freedom to tailor AI solutions to their needs. Trusted by over 500 partners and 400 Fortune 2000 companies, the company plays a key role in shaping AI strategies worldwide. Headquartered in Orlando, Kore.ai operates a global network of offices, including locations in India, the UK, the Middle East, Japan, South Korea, and Europe, and has been recognized as a leader in AI innovation with a strong patent portfolio. -
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Quiq
Quiq
Quiq is a customer engagement solution delivering personalized interactions across SMS/Text Messaging, Apple Business Chat, Google's Business Messages, Live Chat, Twitter, Facebook, and WhatsApp. With Quiq’s Conversational Engagement Platform you can design conversational experiences your customers will love. Orchestrate conversational interactions involving both bots and humans. Any combination of native Quiq customer service chatbots, bots developed in third-party bot frameworks and human agents can participate in a conversation.Starting Price: $250 per month -
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Zowie
Zowie
Zowie is a Customer AI Agent Platform that enables enterprises to build, orchestrate, and continuously improve customer-facing AI agents across every channel. Designed for the agentic AI era, it replaces traditional clicks and menus with conversational interfaces that resolve issues, process refunds, manage orders, and handle complex workflows automatically. The platform allows teams to create powerful AI agents without heavy coding and deploy them across chat, email, voice, and social channels. Zowie Intelligence powers each interaction with deterministic, auditable logic to eliminate hallucinations and ensure enterprise-grade accuracy. Businesses can monitor every conversation in real time, audit performance, and coach agents for ongoing improvement. With multilingual support in over 70 languages and consistent brand alignment, Zowie ensures seamless global customer experiences. -
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Zoom Virtual Agent
Zoom Communications
Zoom Virtual Agent is an intelligent conversational AI and chatbot solution that uses natural language processing and machine learning to accurately understand and instantly resolve issues for customers. Zoom Virtual Agent works around the clock on multiple support channels to deliver fast, personalized customer experiences, reduce call volumes and handle times for human agents, and drive significant cost savings for organizations. Zoom Virtual Agent integrates seamlessly with various CRM, chat, and contact center platforms. It shines as part of Zoom Contact Center, our video-optimized CCaaS platform that helps businesses deliver prompt, accurate, and highly personalized customer experiences. Self-Service Experience - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization Self-Service Platform - Branding - Automation - Artificial Intelligence - Integrations Responses - Customization - Control - Route To Human -
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Botsonic
Writesonic
Botsonic scans your website, files and help center to automatically handle 70% of customer queries, and automate customer engagement, support, sales, and more. Leverage your data to instantly resolve 70% of user inquiries with precise, verifiable responses, and deliver authentic customer experience in over 50 languages across various channels. Upload your data, train your AI agent, customize its style to match your brand, and add it to your website in under five minutes.Starting Price: $16 per month -
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Chat360
Chat360
At Chat360, we’re transforming customer engagement with our cutting-edge multichannel conversational marketing platform. Trusted by over 300 global brands, Chat360 leverages advanced AI to simplify and automate customer interactions, delivering a seamless experience across all touchpoints. Our platform ensures that businesses can effortlessly connect with customers on WhatsApp, Facebook Messenger, Instagram, and websites, creating a unified approach that enhances satisfaction and loyalty. Our powerful AI and natural language processing capabilities allow for personalized interactions while automating routine queries, freeing up your team to focus on more complex tasks. With seamless integration into CRM systems, payment gateways, and e-commerce platforms, Chat360 centralizes data and streamlines operations. Additionally, our platform offers versatile multilingual support, enabling businesses to break language barriers and provide localized customer experiences globally. -
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Heyday AI
Hootsuite
Heyday’s Conversational AI platform for retailers combines the power of AI with the human touch of your team to deliver 5-star customer experiences. Capture, engage, and convert leads 24-7 with an online sales assistant that never sleeps. Heyday personalizes your website’s customer experience by connecting to your product catalog to deliver tailored search results and recommendations, and looping in your associates only when customers are ready to buy. Heyday creates the ultimate personal shopper experience, powered by AI. Flooded with repetitive customer service requests? Heyday’s powerful Conversational AI technology provides an instant and always-on first line of support that removes time-consuming, recurring FAQs and order tracking questions from your team’s plate. That means, they can now focus their efforts on higher-value customer conversations while our chatbot takes care of the rest. -
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LivePerson
LivePerson
The world's most innovative brands choose LivePerson's Conversational Cloud. Our AI-powered Conversational Cloud has made over a billion brand-to-consumer conversations possible. We make it easy for consumers to ask questions and make purchases in the messaging channels they use every day. LiveEngage is now the Conversational Cloud, your AI-powered command center for consumer conversations. Intent Manager makes it possible to understand your consumers’ intentions in real time, how well you’re fulfilling them, and those that can be easily automated. Build AI-powered chatbots that work together with human experts to fulfill your consumers’ intentions at scale. Create automated conversation flows with Conversation Builder, our comprehensive and intuitive point-and-click interface. Engage with consumers and manage conversations in Conversation Manager, our dynamic workspace available on desktop and mobile. -
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Uniphore
Uniphore
Optimize the entire conversation to improve customer experience and agent productivity with Conversational AI, Natural Language Processing (NLP) and Robotic Process Automation (RPA). Omnichannel AI-driven intelligent virtual assistant (IVA) driving customer engagement and increasing self-service and automation rates across IVR, web and mobile. U-Self Serve deflects transactional interactions from high-cost human agents using Conversational AI. Deliver frictionless and ongoing agent verification using voiceprints to increase customer trust and reduce contact center fraud. Monitor agent ID continuously during the entire agent shift and alert supervisor in real-time in the event of an ID issue. Leverage AI with real-time call transcription to deliver in-call alerts, guidance, and automation of agent after-call work (ACW) summaries and call dispositions. Deliver an increase in agent productivity, a reduction in time spent on ACW summaries and an improvement in accuracies. -
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Yellow.ai
Bitonic Technology Labs
Headquartered in San Mateo, Yellow.ai is a leading enterprise-grade Conversational AI Platform, enabling enterprises to unlock business potential at scale. The platform is trusted across 85+ countries by 1000+ enterprises, including Domino’s, Sephora, Hyundai, MG Motors, Biogen International, Edelweiss Broking, Siemens Limited, Food Panda, Zalora, Zenyum, JD.ID, Carrefour, Kuwait Food Company (Americana), Choithrams, Amouage Oman, Arabian Radio Network, Bharat Petroleum, Waste Connections US and Tata. Powered by Dynamic AI agents for enterprises, the company aims to deliver human-like interactions that boost customer satisfaction and increase employee engagement at scale, through its no-code/low-code platform. Recognised by Frost & Sullivan, Forrester, Gartner, IDC, and G2 as a leader, the company has raised more than $102M from blue-chip investors and has offices across six countries. -
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Watermelon
Watermelon
Create chatbots, manage conversations and collaborate with your team to deliver an unforgettable customer service experience. Centralize and automate customer contact and ensure 24/7 availability. Create your own chatbot in five easy steps and increase availability to 24/7. Publish your chatbot to your most popular channels including your website, Facebook Messenger, WhatsApp, Twitter and Telegram! Just add content, the powerful AI does the rest. Centralize conversations across channels into a single dashboard and have your chatbot and live agents work together. Stop switching between apps and browser tabs and improve productivity. Does your chatbot not know the answer to a new question? No problem, the intelligent handover automatically transfers the conversation to the appropriate employee or team, ensuring your customer will always be helped. The time where website visitors remained anonymous is over.Starting Price: €19 per month -
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CXInfinity
NovelVox
Companies with a strong omnichannel experience retain 89% of customers. Strike up real-time conversations where your customers are to provide a positive customer journey for an improved experience, brand perception and retention rate. A staggering 99% of customers will remain loyal when their concerns are resolved on the first attempt. Empower your agents with a Unified Agent Workspace and productive tools to deliver a customer experience like never before. Customers’ intent is visible to an agent while they are still typing. List of predetermined responses to common queries that save agent’s significant time. Add notes to the on-going conversation for future reference. Classify conversation for further reference with multiple tags and wrap up quickly with wrap-up calls. Leave no customer unattended. Continue generating leads while your agents are online or away. Maximize conversion with customer’s past interaction details on a single screen. -
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eGain Virtual Assistant
eGain
A airtual assistant is a lifelike, conversational chatbot providing a unique, interactive, and personal way for users to get answers and assistance on your website, 24 hours a day, 7 days a week. A customer simply chats with the virtual assistant (also called VA, virtual agent, or chatbot), like they would with any human agent. The chat bot not only understands the words but also the intent, thanks to a portfolio of AI technologies that include machine learning and reasoning. eGain’s chatbot provides the frontline support so your customer service staff can concentrate on more complex tasks. The VA acts like a guide, helping customers navigate the website and taking them to the relevant place. The virtual assistant provides answers to any queries, even helping in shopping decisions. At any point, and if the need arises, it can seamlessly escalate to agent-assisted channels like chat. -
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Alhena
Alhena.ai
Alhena AI is an AI concierge for ecommerce that helps brands drive revenue through better, visibility, discovery, personalized shopping, and automated support. It enables shoppers to find products faster, get real-time recommendations, and receive accurate answers across the entire buying journey. Alhena combines a Shopping Assistant, Sales AI, and Support AI into one platform. It integrates with your store and helpdesk to provide grounded, context-aware responses for product queries, orders, shipping, and returns. Built with vertical AI agents, Alhena supports use cases like outfit building, virtual try-on, and fit analysis for fashion; skin analysis and shade matching for beauty; and guided discovery for home and travel. It also improves brand visibility on SKU level across AI search and supports conversational experiences across text and voice.Starting Price: $199/month -
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ServiceSim
Vistio
ServiceSim is an AI-enabled simulated customer that lets your agents repeatedly practice any kind of customer scenario in a lifelike situation with all of the variables they’ll see in a typical conversation. With ServiceSim, agents train with voice or chat in a virtual practice environment that bridges the gap between classroom training and the contact center floor. Whether it’s addressing complex product inquiries, handling irate customers, or resolving intricate support issues, ServiceSim can prepare your agents for any type of customer service challenge. Replicate the customer side of any interaction with unique and realistic voice or chat conversations that simulate even the most sophisticated customers. Trainers no longer need to be constantly watching over agents’ shoulders in order to efficiently deliver feedback, give instruction, and spot issues. -
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AiChat
AiChat
AiChat offers a suite of A.I-powered software for marketing, sales and customer service across multiple chat channels. Create a support environment that allows for automated conversations, human and A.I collaboration, as well as a 360 view of the customer that enables you to build better relationships with your customers. Provide 1:1 personal conversations with our easy-to-use design, personalization and automation tools. From smart segments to personalized customer journeys, our solution has all the features you need to boost marketing KPIs. Deliver a personalized shopping experience with an automated virtual sales assistant, understand your customer's preferences and maximize revenue with journey-aware product recommendations across multiple chat channels. Provide online visitors with automated instant responses to commonly asked questions, educate them about your products and services 24/7 and even gamify the chat experience to acquire more prospects. -
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Flow9
Flow9
Flow9 helps businesses design and operate intelligent virtual agents alongside human agents — all in one front-line contact center platform. Built for modern customer experience teams, Flow9 enables voice, chat, and email conversations to be handled by AI agents that understand intent, respond naturally, and resolve real customer requests. When a human touch is needed, conversations are transferred instantly with full context — no repetition, no broken experience. Flow9 integrates natively with existing CRM, retail, property, and financial systems, allowing teams to automate customer interactions without replacing their current tools. Use Flow9 to: - Build virtual agents for inbound and outbound conversations. - Handle voice, chat, and email from a single platform. - Keep human agents in the loop with seamless AI-to-human handoff. - Connect customer conversations to your existing business systems. - Deliver faster, more consistent customer experiences at scale. -
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WinCX Cloud
We Win Limited
WinCX Cloud is an AI-driven customer experience platform designed to unify and manage all customer interactions across multiple communication channels within a single, intelligent system. It brings together touchpoints such as chat, voice calls, WhatsApp, social media, and email into one centralized workspace, allowing organizations to deliver consistent and seamless communication experiences across channels. It is powered by a suite of specialized AI agents that handle different aspects of customer engagement, including omnichannel communication, conversational assistance, quality auditing, and automated grievance or ticket resolution. These agents can connect with users, provide instant support, monitor interactions for compliance and service quality, and automatically resolve or route issues, significantly reducing manual workload and response times. -
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Verint CX Automation
Verint
Verint CX Automation is an AI-powered customer-experience automation platform that helps contact centers and enterprises automate workflows across multiple customer touchpoints, including website chat, IVR/phone routing, email, social media, and post-interaction follow-ups, in order to elevate customer experience while reducing costs. It uses “bots” and conversational AI to augment human agents, handling routine or repetitive tasks (like answering FAQs, routing calls, summarizing interactions, generating post-call summaries, or managing feedback), thereby freeing up human staff for more complex issues. Its open, modular architecture lets organizations deploy only the capabilities they need, seamlessly integrating with existing contact-center infrastructure or CRM systems without requiring a full overhaul. Verint CX Automation also offers real-time data collection, analytics, and insight generation, enabling companies to monitor customer interactions. -
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Glia
Glia
People communicate digitally in their personal lives and expect the same from businesses. Serve them at their point of need and support them in the channels they desire to keep them coming back for more. On-screen observation, along with persistent customer data that flows with the conversation, provides context so you can quickly understand customers’ needs and guide them past sticking points to success. Customers don't want to jump through hoops to get assistance. Reduce customer effort with personalized, intuitive service from intelligent virtual assistants and informed live agents. Eliminate needless customer and agent repetition, and remove ambiguity with CoBrowsing and screen pops to respond to client needs more efficiently. -
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The Avaya Experience Platform is a comprehensive customer experience solution that integrates voice, video, chat, messaging, and more to deliver seamless interactions across all touchpoints. Designed to enhance both customer and employee experiences, it provides agents with real-time customer data in a unified desktop view, enabling personalized and efficient service. The platform supports the management of inbound and outbound communications, connecting customers through their preferred channels while equipping agents with the necessary tools to resolve inquiries effectively. By unifying various communication methods and offering advanced analytics, the Avaya Experience Platform empowers businesses to optimize contact center performance and deliver exceptional customer experiences.
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Thankful
Thankful
Trained and tailored for your business, Thankful’s AI agent works within your existing helpdesk to effortlessly resolve large volumes of customer queries across email, chat, SMS, and in-app channels. With the ability to understand, connect, solve, personalize, and inform, Thankful’s AI agent delivers a human-like service experience with machine-like speed and expertise that’s born to scale. Thankful’s agent assist delivers AI intuition for your human support staff, saving them time and effort by collating all the relevant information and even suggesting responses and next actions. With real-time data, reports and alerts, from the voice of the customer, every customer problem becomes an opportunity for the brand to improve the customer experience. -
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Crescendo
Crescendo
Crescendo tackles the hardest customer service problems with an end-to-end CX platform featuring advanced AI and a global service team. You’ll provide superb customer experiences at a lower cost, with guaranteed results in weeks. Imagine customer support fluent in 56 languages, available around the clock, and performing like your best service reps. Our AI assistant combines the power of the most advanced large language models (LLMs) with our customer service expertise to deliver outstanding customer experiences, whether via voice agent, online chat, or email. Fine-tuned to your brand’s unique voice, knowledge base, and customer service goals, our AI assistant learns and adapts, escalating complex issues to human specialists. Plus, with built-in quality assessment, it’s constantly improving, ensuring your service only gets better over time. And you can have this powerful service up and running in days, not months. -
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Superteam
Superteam
Superteam makes great action-based AI chat technology. Not the usual, get-me-a-real-person chatbot. Think of it as ChatGPT that completes tasks for your business. Right now, Superteam works best for Shopify businesses. You can use it to automate 100% of inbound sales and Customer Service. -
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SuperSupport
SuperAGI
SuperSupport transforms customer support by automatically resolving issues, empowering agents with intelligent assistance, and generating rich insights from every conversation. SupperSupport AI agents enable your customers to get answers, solve problems, and take action through a natural, conversational experience. Conversations from every channel, including email, phone, and webchat, route directly to your inbox for easier prioritization and resolution. SuperSupport combines human expertise with AI intelligence to amplify your interactions, break through communication barriers, and unlock unprecedented productivity while delivering exceptional customer satisfaction. Intelligent and collaborative ticket management allows you to seamlessly track, resolve, and analyze customer issues, ensuring that critical conversations or customer concerns never fall through the cracks again. With SuperSupport, customer issues can be auto-resolved through AI agents that take action.Starting Price: $75 per month -
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Webex Engage
Cisco
Engage more, react less Empower your contact center to support customer conversations on any channel. From voice to messaging apps, equip your agents with one interface to increase productivity and deliver the support your customers expect. Keep customers proactively informed. Provide self-care capabilities. Transfer conversations with full context to live agents when required. Integrate virtual customer agents into customer service operations to manage routine enquiries, offer self-service, and provide 24x7 assistance. Build an IVR journey that lets customers seamlessly transfer to a messaging channel where they can self-serve and chat with agents at their convenience. Some enquiries require instant attention. Identify complex and high-priority customer issues and seamlessly pass them directly to agents. Interactions are never fixed to one channel. Easily elevate a chat conversation to a phone call or a browser-based video call for instant support. -
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RedRoute
RedRoute
RedRoute is a voice assistant that acts as one of your call center agents to answer and resolve customer requests. It integrates with your phone system and customer management system to make the customer’s updates. If RedRoute can’t assist, the call is seamlessly escalated to your call center agents. Our current solution works best for transportation and eCommerce companies. However, we are expanding our feature set all the time. We offer a full-feature 30 day free trial, which begins when you automate your first call. Most customers get up and running within an hour and see savings on day one. Our solution is built for you, just connect your existing software through our 30+ integrations, choose initial preferences, and we’ll handle the rest. Automation begins immediately after setup (which takes under an hour). If your company uses voice and SMS or chat, we can automate your calls so your team can focus on other channels. -
42
Inforobo
Brainasoft
Inforobo is first of its kind voice enabled automated information assistant bot framework platform and artificially intelligent response system available in Software as a Service (SaaS) mode which provides all in one solution for sales, customer service, live chat, lead generation, website assistance, and natural language interface for knowledge-base. Inforobo bot platform makes it possible for your website visitors to engage in automated conversations with the virtual assistant by chatting or by simply talking with the help of speech to text and text to speech features. The bot or virtual agent acts as a guide, providing answers, guiding customers in their shopping decisions, and seamlessly escalating your sales. Inforobo's artificial intelligence also provides the front-line support so that your customer service staff can concentrate on more complex tasks.Starting Price: $19.00/month -
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Ozmo
Ozmo
Ozmo is an enterprise-grade omnichannel tech support platform designed to help businesses deliver consistent, accurate, and personalized support for devices, apps, and services across all digital channels. It centralizes a single authoritative source of support answers that stays up-to-date with evolving technology, enabling both self-serve customer support (with interactive tutorials, conversational AI, and real-time updates) and assisted support for contact center agents. It includes virtual devices and app emulators that let support staff interact with digital representations of hardware and software to troubleshoot complex issues without physical devices, and it offers remote video support to resolve problems visually. Ozmo’s Self-Serve solution provides 24/7 access to accurate answers across channels to help customers onboard new technology, explore features, and resolve technical questions independently, reducing support volume and increasing customer satisfaction. -
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Teneo.AI
Teneo.AI
Teneo.AI is an enterprise-grade agentic AI platform designed to automate customer service through advanced conversational and voice AI. It enables organizations to deploy AI agents that handle Tier 1 support across voice, chat, and digital channels with high accuracy. The platform supports rapid deployment, allowing enterprises to move from proof of concept to full production in as little as 60 days. Teneo integrates seamlessly with contact center platforms like Genesys Cloud and Amazon Connect. With over 17,000 AI agents in production, it delivers proven results at global scale. Enterprises use Teneo to reduce operational costs, improve resolution rates, and boost customer satisfaction. Teneo transforms contact centers into efficient, always-on customer experience engines. -
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Kustomer
Kustomer
Kustomer is a centralized customer service platform built for your brand to deliver exceptional experiences in today’s on-demand, customer-first world. See all customer info on single timeline. Take requests from anywhere, reply in a single thread. Configurable interface to automate repetitive tasks. Kustomer makes personalized, efficient and effortless customer service a reality. Accelerate customer conversations and eliminate tedious questions by providing a holistic view of the customer. Unify customer purchase and activity history from all your systems on the Kustomer timeline, so agents have data-driven, actionable conversations without changing screens. Give your customers and agents the freedom to switch between different channels as needed during a conversation for a true omnichannel experience. Agents will always have the context to progress conversations forward without customers repeating information whether communicating through email, chat, SMS, voice, Facebook MessengerStarting Price: $99.00 per month per user -
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Superseek
Superseek
Superseek helps businesses create custom ChatGPT-powered AI assistants that can be added to their website to instantly resolve customer queries. Turn your website and support content into a conversational AI agent that knows your product or service, provides human-like answers, and is always available. Seamlessly transfer conversations that need a human in the loop to your current live chat tool or use routing buttons to guide customers to the appropriate link or message. Adjust instructions, AI model, bot role, personality, and branding to align perfectly with your business. Automatic content syncs, answer guardrails, and answer corrections ensure accurate and up-to-date answers every time. With Superseek, businesses can enhance customer service with AI without disrupting their existing tools and workflows.Starting Price: $19/month -
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Ultimate
Zendesk
Scale your support smarter with generative AI. Automate +80% of your support requests across all digital channels with the next generation of AI-powered bots. Effortlessly elevate CX, empower your agents, and enhance efficiency with Ultimate’s AI agents. Set out on the path to scalable support success with Ultimate's AI agents. As a part of Zendesk, we bring the tools, the team, and the tactics that can take you from 0 to +80% automation across digital support channels, including chat, email, messaging, and more. Welcome to the easiest way to get started with support automation. Connect UltimateGPT to your help center to build a bot that's able to resolve requests, escalate to an agent if needed, and requires absolutely no training or maintenance. -
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Webio
Webio
Webio are specialists at conversational AI for customer engagement. Webio takes all the pain out of connecting with customers. Acting as the ‘central intelligence hub’, our conversational AI manages all the conversation elements that are needed to have successful customer conversations. Enable customers to connect in their channels “at-will” and connect with live agents without context loss. Whether customers stick to one channel, switch during the conversation or use a new channel each time - it doesn’t matter. Webio can handle it all. Webio is intuitive. Identifying customer intents, our conversational AI platform uses natural language understanding (NLU), machine learning and AI to drive conversation engagement and successful outcomes. Learning and automating with every interaction, Webio AI chatbots improve live agent productivity by automating low- value interactions and letting live agents focus on higher-value conversations. -
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Inagent
Inconcert
Inagent is an advanced conversational AI platform designed for contact centers that deploys autonomous AI agents capable of understanding, reasoning, and resolving complex customer interactions across voice and text channels in a fully omnichannel environment. These virtual agents operate using generative AI and contextual understanding, allowing them to interpret messages, make decisions, and execute actions connected to business systems such as CRM and ERP platforms to achieve specific operational goals. It enables companies to create specialized AI agent teams trained for different business areas, ensuring accurate and efficient handling of tasks such as customer support, sales, appointment scheduling, and claims processing, while seamlessly transferring conversations between agents or to human staff when necessary. Inagent can be activated in minutes through a no-code interface, requiring only initial training with business knowledge. -
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JoyzAI
JoyzAI
JoyzAI is an advanced customer support chatbot platform designed to deliver quick, accurate, and helpful responses to customer queries. It integrates seamlessly into websites and WhatsApp, offering 24/7 support in any language. The AI learns from each interaction, improving its responses over time and reducing the workload of support teams. By automating up to 80% of repetitive queries, JoyzAI empowers businesses to streamline their support operations, offering efficient, real-time analytics and insights into customer needs. It’s perfect for companies looking to scale their customer service without relying on large teams of human agents.Starting Price: ₹2499/month
