Audience
Companies that want to create conversational AI voice agents
About Flow9
Flow9 helps businesses design and operate intelligent virtual agents alongside human agents — all in one front-line contact center platform.
Built for modern customer experience teams, Flow9 enables voice, chat, and email conversations to be handled by AI agents that understand intent, respond naturally, and resolve real customer requests. When a human touch is needed, conversations are transferred instantly with full context — no repetition, no broken experience.
Flow9 integrates natively with existing CRM, retail, property, and financial systems, allowing teams to automate customer interactions without replacing their current tools.
Use Flow9 to:
- Build virtual agents for inbound and outbound conversations.
- Handle voice, chat, and email from a single platform.
- Keep human agents in the loop with seamless AI-to-human handoff.
- Connect customer conversations to your existing business systems.
- Deliver faster, more consistent customer experiences at scale.
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IBM watsonx Assistant
IBM watsonx Assistant (Formerly Watson Assistant) is a market-leading enterprise conversational AI platform that allows you to build intelligent virtual and voice assistants that can provide customers with fast, consistent and accurate answers across any messaging platform, application, device or channel. Using artificial intelligence and large language models, watsonx Assistant learns from customer conversations, improving its ability to resolve issues the first time while removing the frustration of long wait times, tedious searches and unhelpful chatbots.
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Cognigy.AI
NiCE Cognigy delivers AI that works – fast, human, and built for real-world scale. As part of NiCE, a global leader in customer experience technology, we combine Generative and Conversational AI with orchestration, tools, and enterprise integrations to power Agentic AI.
The result? Smarter automation, better service, and instant resolution across every channel.
NiCE Cognigy’s AI Agents Supercharge Your Customer Service
-Industry-specific pre-trained AI Agents
-Multilingual call and chat support (100+ languages)
-Seamless integration with existing enterprise systems
-Leverages memory and context for hyper-personalized interactions
-Absorbs enterprise knowledge to accurately answer any customer query
-Real-time assistance and actionable service insights for human agents
Business Impact for our Customers:
-30% CSAT improvement
-70% AHT reduction
-99.5% Faster response time
-99% Routing accuracy
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Company Information
Flow9
Founded: 2024
Germany
flow9.online
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