Quvu

Quvu

Pebbletree Ltd
Quvu Ricochet360

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Quvu:

About

Quvu is an innovative, fully cloud-based contact centre management system. Our self-built technology empowers businesses to positively transform how they handle customer contact, analyse performance and improve agent productivity. Incorporating Predictive and Preview Dialling, our advanced iQ Wallboard, Real-Time Customisable Statistics, Ofcom & TPS Compliance and many more intelligent features, Quvu delivers tangible benefits to call centres of all sizes. Powered through an award-winning VoIP platform, everything you need to manage your entire operation is accessed through a user-friendly web interface in just your web browser. Whether you’re looking to increase sales, conduct market research or guarantee customer retention, Quvu helps you speak to more customers and prospects whilst providing you with the tools that will present valuable and actionable insights that you can use to improve performance.
Ricochet360:

About

Ricochet360 is an all-in-one dialer, CRM, and marketing automation platform for enterprises call centers, and sales and customer service teams. Ricochet360 enables teams to call leads and close deals much faster; manage all prospects, calls, and emails; route and track inbound phone calls; and streamline time-consuming marketing and sales tasks all from one platform. The solution is also highly customizable to fit a team's specific needs and budget.
Quvu:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Ricochet360:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Quvu:

Audience

Call Centres
Ricochet360:

Audience

For Enterprise call centers, sales, and customer service teams.
Quvu:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
Ricochet360:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
Quvu:

API

Offers API Supported
Ricochet360:

API

Offers API Not Supported
Quvu:

Screenshots and Videos

Ricochet360:

Screenshots and Videos

Quvu:

Pricing

£99
Pricing is dependent on user requirements. Standard Quvu console starts from £99 + VAT per month
Free Version Not Supported
Free Trial Not Supported
Ricochet360:

Pricing

$100.00/month/user
Cloud phone system - $15 per user per month
CRM - $50 per user per month
Cloud phone, dialer and CRM - $100 per user per month
Cloud phone, predictive dialer, and CRM - $140 per user per month
Free Version Not Supported
Free Trial Supported
Quvu:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
Ricochet360:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
Quvu:

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported
Ricochet360:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported
Quvu:

Company Information

Pebbletree Ltd
Founded: 2005
United Kingdom
quvu.co.uk
Ricochet360:

Company Information

Ricochet360
Founded: 2010
United States
www.ricochet360.com
Quvu:

Alternatives

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Ricochet360:

Alternatives

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Ricochet360:
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CallShaper

5.0 out of 5 stars
Quvu:
Ricochet360:
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4.7 out of 5 stars
Quvu:
Readymode

Readymode

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Ricochet360:
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Ricochet360:
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Five9

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Quvu:

Categories

Auto Dialer Supported
Call Center Supported
Predictive Dialer Supported
Sales Dialers Supported
Ricochet360:

Categories

Auto Dialer Supported
Call Center Supported
Call Recording Supported
CRM Supported
IVR Supported
Predictive Dialer Supported
Sales Dialers Supported
Telephony Supported
Quvu:

Auto Dialer Features

Call Center Management Supported
Call Recording Supported
Call Reporting Supported
Call Scripting Supported
Lead Management Supported
Power Dialer Supported
Predictive Dialer Supported
Preview Dialer Supported
Progressive Dialer Supported
Surveys Not Supported

Call Center Features

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Call Scripting Supported
Campaign Management Supported
Database Not Supported
Escalation Management Not Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Supported
Progressive Dialer Supported
Queue Management Supported
Real-time Chat Supported
Reporting/Analytics Supported

Predictive Dialer Features

Call Monitoring Supported
Call Recording Supported
Call Results Supported
Call Transfer Supported
Callback Scheduling Supported
Campaign Specific Caller ID Supported
Contact Management Supported
FCC Compliance Supported
FTC Compliance Supported
Lead Capture Supported
Lead Management Supported
Ricochet360:

Call Center Features

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Call Scripting Supported
Campaign Management Supported
Database Not Supported
Escalation Management Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Supported
Progressive Dialer Supported
Queue Management Supported
Real-time Chat Supported
Reporting/Analytics Supported

CRM Features

Calendar/Reminder System Supported
Call Logging Supported
Document Storage Supported
Email Marketing Supported
Internal Chat Integration Supported
Lead Scoring Supported
Marketing Automation Integration Supported
Mobile Access Supported
Quotes / Proposals Not Supported
Segmentation Supported
Social Media Integration Supported
Task Management Supported
Territory Management Not Supported

Call Recording Features

Archiving Supported
Call Sharing Supported
Distributed Call Recording Supported
Event Triggered Recording Not Supported
File Transfer Not Supported
Instant Retrieval Supported
On-Demand Recording Not Supported
Recording Bookmarking Supported
Scheduled Recording Not Supported
Screen Activity Recording Not Supported
Video Call Recording Not Supported

IVR Features

Call Center Supported
Call Logging Supported
Call Recording Supported
Call Routing Supported
Multiple Scripts Supported
Phone Key Input Supported
Survey Management Not Supported
Text to Speech Supported
Voice Customization Supported
Voice Mail Supported

Marketing Automation Features

A/B Testing Not Supported
Analytics / ROI Tracking Supported
Artificial Intelligence Not Supported
Content / Blogging Platform Not Supported
Customizable CTAs Supported
Drip Campaigns Supported
Dynamic Content Supported
Landing Pages / Web Forms Not Supported
Lead Scoring Not Supported
Sales Intelligence Supported
Search Marketing Not Supported
Segmentation Supported
Social Marketing Supported
Website Visitor Tracking Not Supported

Telephony Features

Auto-Dialer Not Supported
Call Center Management Supported
Call Monitoring Supported
Contact Management Supported
Inbound Reporting Supported
IVR / Voice Recognition Supported
Outbound Reporting Supported
Predictive Dialer Supported
Telemarketing Management Supported
Voice & Data Integration Supported
VoIP Supported
Quvu:

Integrations

5X Not Supported
Constant Contact Not Supported
Mailchimp Not Supported
Refract Supported
Salesforce Supported
Salesforce Agentforce Marketing Not Supported
SendGrid Not Supported
Sisense Supported
Sugar Sell Supported
Zoho CRM Supported
Ricochet360:

Integrations

5X Supported
Constant Contact Supported
Mailchimp Supported
Refract Not Supported
Salesforce Not Supported
Salesforce Agentforce Marketing Supported
SendGrid Supported
Sisense Not Supported
Sugar Sell Not Supported
Zoho CRM Not Supported
Quvu:
Claim Quvu and update features and information
Claim Quvu and update features and information
Ricochet360:
Claim Ricochet360 and update features and information
Claim Ricochet360 and update features and information