Instant Chime vs. Siit Comparison


Instant Chime Instant Technologies	Siit	+	+
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Serviceaide is based on ITIL best practices and has been designed to be a comprehensive solution with all the components your team needs. You can choose the environment that best suits your technology, compliance, and infrastructure needs. Affordable and comprehensive, Serviceaide provides IT staff with the functions required to manage everything from ticketing to incident, change and asset management and more. Serviceaide includes a virtual agent, self-service portals and AI-based features to support analyst and end user productivity. Automate processes across technical workflows, services and business processes for business agility. 244 Ratings Visit Website ScreenMeet The leading enterprise cloud-native remote support platform, embedded in ServiceNow, Salesforce, Tanium, and more. Empower your IT Help Desk and Contact Center teams to resolve 32% more issues in the first call. With a sleek UX and multi-channel support, agents launch in a single click with no downloads necessary. Since ScreenMeet is browser-based and embedded in your current CRM and ITSM, your IT Help Desk and Contact Center teams connect in seconds, thanks to our low latency, global cloud infrastructure. Authentication within platforms like Salesforce and ServiceNow ensures credentials adhere to your strict internal password policies, and it’s configurable to let you store data in your cloud in designated geographies. Enterprise-grade security -Built on Amazon Web Services (AWS), the leading cloud solution -Data transmission: TLS and DTLS 1.2+ with AES-256-bit encryption -Authentication with Salesforce & ServiceNow for added security -Store data in your preferred cloud 35 Ratings Visit Website NinjaOne NinjaOne unifies IT to simplify work for 35,000+ customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. 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About Quickly create a cloud hosted Instant Chime application – let our team do the work – typically installed and active in less than 1 day. Empower your service desk and support operations and transform your IT service desk agents into heroes. Route internal & external IM click to chat requests from your web site, or other channels, to your sales or support teams – all leveraging your Microsoft O365 subscription. Boost your agent productivity and knowledge base with multiple concurrent chat sessions handled and resolved. Manage more cases with fewer resources and lower average speed-to-answer times. Connect your employees, or customers, to any agent across any location using Microsoft Skype for Business. Use your existing Microsoft Skype for Business (S4B) accounts to receive inbound service or sales requests. Web chats to S4B or S4B to S4B.	About Deliver great service experiences to your employees. Support, engage and communicate with your employees at scale. Improve your operations and stay human. Maximize your team's productivity without sacrificing employee experience. The perfect combination of automation and human support to build employee relationships. Speed and scale employee services for any company size. Simple, intuitive, and modern ITSM. From requests to automation, one platform to manage your IT operations. Eliminate admin burden and be loved by your employees! Onboard, support & engage with your employees from one platform. Support your reps for more efficiency and speed up the pace of closing! Easily integrate with all your tools to collect insights and pave the way for a more satisfying employee experience. Automate manual work and analyze your actions. Siit helps you take control of your employee experiences.
Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Not Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Companies of all sizes that use Skype for Business wanting a tool to create their own cloud hosted application	Audience HR teams seeking a solution to build meaningful and lasting relationships with their employees
Support Phone Support Supported 24/7 Live Support Supported Online Supported	Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Not Supported	API Offers API Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Supported	Pricing €45 per month Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Training Documentation Supported Webinars Supported Live Online Supported In Person Supported	Training Documentation Supported Webinars Not Supported Live Online Supported In Person Not Supported
Company Information Instant Technologies Founded: 2002 United States www.addchime.com/index.html	Company Information Siit France www.siit.io
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Categories Help Desk Supported ITSM Supported	Categories Help Desk Supported
Help Desk Features Alerts / Escalation Supported Automated Routing Supported Community Forums Not Supported Customizable Branding Supported Document Storage Supported Email Integration Supported Incident Management Not Supported Interaction Tracking Supported IT Asset Management Supported Knowledge Base Supported Known Issue Management Supported Live Chat Supported Multi-Channel Communication Supported Multiple Brands / Products Supported Network Monitoring Supported Real-time Chat Supported Self Service Portal Supported Service Level Agreement (SLA) Management Supported Ticket Management Supported Show More Features ITSM Features Asset Tracking Supported Availability Management Not Supported Change Management Not Supported Configuration Management Not Supported Contract/License Management Supported Dashboard Supported Incident Management Not Supported Problem Management Not Supported Project Management Supported Release & Deployment Management Supported Self Service Portal Supported
Integrations Microsoft Teams Supported Slack Supported Active Directory Not Supported Confluence Not Supported Deel Not Supported Factorial Not Supported Google Not Supported Google Workspace Not Supported Greenhouse Not Supported Gusto Not Supported Lever Not Supported Lucca Not Supported Microsoft 365 Not Supported Notion Not Supported Personio Not Supported Rippling Not Supported Skype Supported SmartRecruiters Not Supported Workable Not Supported e-bot7 Supported Show More Integrations View All 4 Integrations	Integrations Microsoft Teams Supported Slack Supported Active Directory Supported Confluence Supported Deel Supported Factorial Supported Google Supported Google Workspace Supported Greenhouse Supported Gusto Supported Lever Supported Lucca Supported Microsoft 365 Supported Notion Supported Personio Supported Rippling Supported Skype Not Supported SmartRecruiters Supported Workable Supported e-bot7 Not Supported Show More Integrations View All 27 Integrations
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