Audience
Companies and businesses in search of a help desk, service desk and customer service system solution to optimize communication with their customers
About Tiflux
A ticket management, team management, contract management, and remote management, monitoring solution that help in productivity and control of IT assets for service providers, software houses and internal IT Departments. Set your own brand, color and url at our white label plan to give more confidence to your customers. Some off tools are remote access, password safe, monitoring, chat, app mobile and other. Organize your team's routine and processes with simplicity and ease. Manage queues, stages, SLA, inventories, communication, remote access, monitoring and more. Here you organize your service flows in a simple and easy way, with integrated tools and management indicators. Executive, performance, profitability and other reports that will help you make decisions. Monitor customer assets and personalize attention notifications via our Service Desk's smart agent. Through the smartphone, you and your team have access to requests and streamline service.
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Pricing
Starting Price:
$15 per month
Free Trial:
Free Trial available.
Company Information
Tiflux
Founded: 2017
Brazil
www.tiflux.com
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
iPhone
iPad
Android
Training
Documentation
In Person
Videos
Support
Phone Support
Online
Tiflux Frequently Asked Questions
Tiflux Product Features
Help Desk
Alerts / Escalation
Supported
Automated Routing
Supported
Customizable Branding
Supported
Document Storage
Supported
Email Integration
Supported
IT Asset Management
Supported
Interaction Tracking
Supported
Knowledge Base
Supported
Live Chat
Supported
Multi-Channel Communication
Supported
Real-time Chat
Supported
Self Service Portal
Supported
Service Level Agreement (SLA) Management
Supported
Ticket Management
Supported
Community Forums
Not Supported
Incident Management
Not Supported
Known Issue Management
Not Supported
Multiple Brands / Products
Not Supported
Network Monitoring
Not Supported
ITSM
Asset Tracking
Supported
Availability Management
Supported
Configuration Management
Supported
Contract/License Management
Supported
Dashboard
Supported
Self Service Portal
Supported
Change Management
Not Supported
Incident Management
Not Supported
Problem Management
Not Supported
Project Management
Not Supported
Release & Deployment Management
Not Supported
Service Desk
IT Asset Management
Supported
Knowledge Base
Supported
Mobile Access
Supported
Procurement Management
Supported
Remote Control
Supported
SLA Management
Supported
Self Service Portal
Supported
CMDB
Not Supported
Change Management
Not Supported
Incident Management
Not Supported
Workflow Management
Access Controls/Permissions
Supported
Business Process Automation
Supported
Calendar Management
Supported
Configurable Workflow
Supported
Customizable Dashboard
Supported
Mobile Access
Supported
No-Code
Supported
Third Party Integrations
Supported
Workflow Configuration
Supported
Approval Process Control
Not Supported
Compliance Tracking
Not Supported
Document Management
Not Supported
Forms Management
Not Supported
Graphical Workflow Editor
Not Supported
Task Management
Not Supported
