CallTools

CallTools

4.9 out of 5 stars
Quvu

Quvu

Pebbletree Ltd
CallTools Quvu

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CallTools:

About

Revolutionize your contact center with CallTools—the cutting-edge cloud-based software that integrates your inbound and outbound dialing on a single platform. Boost your agents’ productivity and enhance customer engagement like never before with CallTools’ powerful suite of call center features, including predictive dialing, call recording, and multi-touch campaigns with email and SMS capabilities. Get a complete 360-degree view of your agents’ performance and take advantage of real-time reporting. With seamless integration options, advanced queue management, and flexible IVR settings, CallTools ensures a streamlined workflow. Effortlessly manage data targeting and caller ID strategies to optimize connection rates and improve outcomes. Empower your team with a user-friendly interface designed to simplify complex tasks while delivering consistent results.
Quvu:

About

Quvu is an innovative, fully cloud-based contact centre management system. Our self-built technology empowers businesses to positively transform how they handle customer contact, analyse performance and improve agent productivity. Incorporating Predictive and Preview Dialling, our advanced iQ Wallboard, Real-Time Customisable Statistics, Ofcom & TPS Compliance and many more intelligent features, Quvu delivers tangible benefits to call centres of all sizes. Powered through an award-winning VoIP platform, everything you need to manage your entire operation is accessed through a user-friendly web interface in just your web browser. Whether you’re looking to increase sales, conduct market research or guarantee customer retention, Quvu helps you speak to more customers and prospects whilst providing you with the tools that will present valuable and actionable insights that you can use to improve performance.
CallTools:

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Quvu:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
CallTools:

Audience

Businesses in any industry and of any size which require more than a couple of people to handle inbound and or outbound calls can significantly benefit from incorporating CallTools.
Quvu:

Audience

Call Centres
CallTools:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
Quvu:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
CallTools:

API

Offers API Supported
Quvu:

API

Offers API Supported
CallTools:

Screenshots and Videos

Quvu:

Screenshots and Videos

CallTools:

Pricing

Custom Pricing - Best Value in the Industry with Unlimited Inbound and Outbound Minutes
Free Version Not Supported
Free Trial Not Supported
Quvu:

Pricing

£99
Pricing is dependent on user requirements. Standard Quvu console starts from £99 + VAT per month
Free Version Not Supported
Free Trial Not Supported
CallTools:

Reviews/Ratings

Overall 4.9 / 5
ease 4.8 / 5
features 4.9 / 5
design 4.8 / 5
support 4.9 / 5
Quvu:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
CallTools:

Pros & Cons from Real Users

Pros

  • CallTools offers excellent customer service. David has been incredibly helpful in walking me through the system, explaining each feature in detail, and making sure I feel supported. The platform itself has powerful tools that can really elevate your workflow once you understand how to use them.
  • CallTools has everything: 1. Voice 2.SMS 3.Email 4. Dialer strategy. etc All of its features makes it really easy for any company to provide best customer service and be profitable too. its tough to find something like CallTools at this cost in the market.
  • The customer service and the dialer services perfect i will recommend to other people. I will also be using this service for my business long term
  • When calling in, they get someone to help you right away. And everyone that I have spoken too, has been amazing, kind and knowledgeable.
  • Ease of use

Cons

  • Calls and trainings cannot be recorded, which makes it difficult to review the steps later. I often find myself needing additional support to remember how to use certain features. It would be extremely helpful if CallTools added a section with video tutorials covering all the available features, so users can learn and revisit the material at their own pace.
  • I can just think and waiting of them having Phone apps as well making CallTools no. 1.
  • N/A.
  • I have had such a great experience so far, that i haven't found a negative thing about CallTools.
  • System doesn't do a great job of alerting us if our #s are spam.
CallTools:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported
Quvu:

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported
CallTools:

Company Information

CallTools
Founded: 2014
United States
calltools.com/
Quvu:

Company Information

Pebbletree Ltd
Founded: 2005
United Kingdom
quvu.co.uk
CallTools:

Alternatives

CallRail

CallRail

5.0 out of 5 stars
Quvu:

Alternatives

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CloudTalk

4.7 out of 5 stars
CallTools:
Convoso

Convoso

4.7 out of 5 stars
Quvu:
CallTools:
BatchDialer

BatchDialer

BatchService
Quvu:
CallTools:
CloudTalk

CloudTalk

4.7 out of 5 stars
Quvu:
Readymode

Readymode

Readymode (formerly Xencall)
1.0 out of 5 stars
CallTools:
Kixie PowerCall & SMS

Kixie PowerCall & SMS

Kixie
4.7 out of 5 stars
Quvu:
CallTools:

Categories

Auto Dialer Supported
Business VoIP Supported
Call Center Supported
Call Monitoring Supported
CRM Supported
Inside Sales Supported
Parallel Dialers Supported
Power Dialers Supported
Predictive Dialer Supported
Sales Dialers Supported
SMS Marketing Supported
Telemarketing Supported
Telephony Supported
Quvu:

Categories

Auto Dialer Supported
Call Center Supported
Predictive Dialer Supported
Sales Dialers Supported
CallTools:

Auto Dialer Features

Call Center Management Supported
Call Recording Supported
Call Reporting Supported
Call Scripting Supported
Lead Management Supported
Power Dialer Supported
Predictive Dialer Supported
Preview Dialer Supported
Progressive Dialer Supported
Surveys Supported

Call Center Features

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Call Scripting Supported
Campaign Management Supported
Database Supported
Escalation Management Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Supported
Progressive Dialer Supported
Queue Management Supported
Real-time Chat Supported
Reporting/Analytics Supported

Predictive Dialer Features

Call Monitoring Supported
Call Recording Supported
Call Results Supported
Call Transfer Supported
Callback Scheduling Supported
Campaign Specific Caller ID Supported
Contact Management Supported
FCC Compliance Supported
FTC Compliance Supported
Lead Capture Supported
Lead Management Supported

Business Phone Systems Features

Call Logging Supported
Call Monitoring Supported
Call Recording Supported
Call Routing Supported
Employee Directory Supported
IVR / Voice Recognition Supported
Mobile Access Supported
Virtual Call Center Supported
Web Conferencing Not Supported

Business VoIP Features

Call Parking Supported
Call Recording Supported
Contact Management Supported
Encryption Supported
IVR / Voice Recognition Supported
Ring Groups Supported
SIP Trunking Supported
Unified Communications Supported
Voice Quality Enhancement Supported

CRM Features

Calendar/Reminder System Supported
Call Logging Supported
Document Storage Supported
Email Marketing Supported
Internal Chat Integration Not Supported
Lead Scoring Supported
Marketing Automation Integration Supported
Mobile Access Supported
Quotes / Proposals Not Supported
Segmentation Supported
Social Media Integration Supported
Task Management Supported
Territory Management Supported

Inside Sales Features

Auto-Dialing Supported
Call List Management Supported
Call Recording Supported
Campaign Management Supported
Dashboard Supported
Data Management Supported
Lead Capture Supported
Lead Distribution Supported
Lead Scoring Supported
Performance Management Supported

SMS Marketing Features

2-Way Messaging Supported
Artificial Intelligence Not Supported
Contact Management Supported
Mass Texting Not Supported
Message Personalization Supported
MMS Supported
Mobile Coupons Not Supported
Mobile Keywords Not Supported
Polls / Voting Supported
Reporting/Analytics Supported
Scheduled Messaging Supported
Shortcodes Not Supported
Text-to-Win Not Supported

Telemarketing Features

Auto Dialer Supported
Call Logging Supported
Call Recording Supported
Call Routing Supported
Call Scripting Supported
CRM Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Lead Distribution Supported
Outbound Call Center Supported

Telephony Features

Auto-Dialer Supported
Call Center Management Supported
Call Monitoring Supported
Contact Management Supported
Inbound Reporting Supported
IVR / Voice Recognition Supported
Outbound Reporting Supported
Predictive Dialer Supported
Telemarketing Management Supported
Voice & Data Integration Supported
VoIP Supported
Quvu:

Auto Dialer Features

Call Center Management Supported
Call Recording Supported
Call Reporting Supported
Call Scripting Supported
Lead Management Supported
Power Dialer Supported
Predictive Dialer Supported
Preview Dialer Supported
Progressive Dialer Supported
Surveys Not Supported

Call Center Features

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Call Scripting Supported
Campaign Management Supported
Database Not Supported
Escalation Management Not Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Supported
Progressive Dialer Supported
Queue Management Supported
Real-time Chat Supported
Reporting/Analytics Supported

Predictive Dialer Features

Call Monitoring Supported
Call Recording Supported
Call Results Supported
Call Transfer Supported
Callback Scheduling Supported
Campaign Specific Caller ID Supported
Contact Management Supported
FCC Compliance Supported
FTC Compliance Supported
Lead Capture Supported
Lead Management Supported
CallTools:

Integrations

Salesforce Supported
Sugar Sell Supported
Zoho CRM Supported
Avaya Aura Supported
Enerflo Supported
Forefront CRM Supported
Google Maps Supported
HubSpot CRM Supported
HubSpot Customer Platform Supported
Keap Supported
Less Annoying CRM Supported
NetSuite Supported
Pipedrive Supported
Podio Supported
Refract Not Supported
Shape Software Supported
Sisense Not Supported
Velocify Supported
Wufoo Supported
monday AI work platform Supported
Quvu:

Integrations

Salesforce Supported
Sugar Sell Supported
Zoho CRM Supported
Avaya Aura Not Supported
Enerflo Not Supported
Forefront CRM Not Supported
Google Maps Not Supported
HubSpot CRM Not Supported
HubSpot Customer Platform Not Supported
Keap Not Supported
Less Annoying CRM Not Supported
NetSuite Not Supported
Pipedrive Not Supported
Podio Not Supported
Refract Supported
Shape Software Not Supported
Sisense Supported
Velocify Not Supported
Wufoo Not Supported
monday AI work platform Not Supported
CallTools:
Claim CallTools and update features and information
Claim CallTools and update features and information
Quvu:
Claim Quvu and update features and information
Claim Quvu and update features and information