Alternatives to UniAgent
Compare UniAgent alternatives for your business or organization using the curated list below. SourceForge ranks the best alternatives to UniAgent in 2026. Compare features, ratings, user reviews, pricing, and more from UniAgent competitors and alternatives in order to make an informed decision for your business.
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Sendbird
Sendbird
Sendbird is the omnichannel AI agent platform enterprises choose to elevate customer experience, by initiating autonomous support & sales conversations, keeping humans in the loop for complex inquiries, and re-engaging customers with proactive business messages. Combining omnichannel AI and a battle-tested, award-winning communication APIs, Sendbird enables businesses to build AI agents and meaningful customer connections at scale. Sendbird’s AI-powered customer service platform helps businesses deliver scalable, omnichannel support through intelligent AI agents. These agents work seamlessly across channels like mobile apps, web, SMS, and social media, providing instant and proactive assistance to customers 24/7. With the ability to integrate into existing customer support tools, the platform enhances resolution rates, reduces response times, and improves customer experience by offering a unified view of all interactions. -
2
KONDESK
KONZE Enterprise Pty Ltd
KONDESK CRM is developed for immigration agents and education consultants specifically. It’s industry-specific workflow allows agents to assure no step of your process is ever missed out. Document management is also easier as it records all the documents of each lead uniformly making it easier to access. Your consultant won’t have to switch between multiple tools for their day to day tasks as it integrates with the leading communication channels like Gmail, Yahoo, with payment gateways like Cashfree and Stripe, with lead sources like Facebook Lead form and Sulekha and a lot more. Overall, it provides 15+ integrations to aid your tasks. You can assure great service to your customers with the follow-up reminders. Every-time a follow-up is due, your consultant gets notified, hence no more lost leads. To make sure your process has no loops, smartly use the Lead Management and Reports feature. Embrace the power of KONDESK CRM and unlock new levels of success.Starting Price: ₹1,199.00 / User/Month -
3
CCT ContactPro
CCT
CCT ContactPro® (CP) is the perfect solution for Unified Agent Desktop with Customer Service Automation in an Omni-Channel Contact Center environment. Contact-Pro® empowers agents to efficiently serve customers in today‘s demanding world of Omni-Channel communication. The state-of the-art technology solution helps to leverage existing infrastructure while decreasing contact center costs and increasing customer satisfaction. The flexible and adoptable desktop in combination with automation and integration capabilities enables efficient services with the best available resources at the right time to deliver an excellent customer experience (CX). The right information for a successful customer dialog and reduced over-head through automation increase the agent productivity. Customers want to communicate with channels they like, channels that solve their problem fast. -
4
Cloudphoney
ITECHDOMAIN.COM
An excellent and differentiated Customer Experience can transform Customer Loyalty to Customer Advocacy, for which it is important to deliver a clutter-free and Omni Channel experience each time your customers reach-out to you. With Cloudphoney we offer multichannel Customer Interaction Solution both on cloud and On-Premises that understands the dynamics of customer expectations and what it takes to keep the latter happily engaged. Cloudphoney our contact centre solutions address your specific needs throughout the customer lifecycle right from lead nurturing to customer retention. Cloudphoney help improve your time-to-market and customer stickiness with our solution-rich offerings which include Call Queue Management, Automatic Call Distributor (ACD), Outbound Dialer, Call Back Requests, and Call Analytics; among other features. These features enable superior IVR self-service while reducing discords in agent-assisted conversations. -
5
Katabat
Katabat
We offer the best collections software in the market, powered by true machine learning, so our clients maximize collections, minimize costs, and optimize their customer relationships. The only digital-native, omni-channel, full-suite collections software in the market, trusted by leading lenders and agencies for more than 14 years. Our secure, compliant, cloud-based platform gets the right message, in the right medium, to the right borrower cheaply and easily maximizing collections and the customer experience. Our strategy engine combines powerful decision tree and workflow capabilities in one unified platform, allowing you to design unique and interactive customer experiences to improve collections. Our award-winning technology learns and grows with experience for an efficient and effective end-to-end experience for your customers and agents to optimize dollars collected. -
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Zoovu
Zoovu
Engage, educate, and empower customers by turning searches into meaningful, contextual conversations that deliver. Built on deep knowledge and nuanced semantics, Zoovu is an omni-channel AI-powered digital commerce search platform that helps businesses truly connect with their customers wherever they are - to turn those conversations into real, meaningful action. Deliver world-class customer experiences across all channels with seamless integration. Easily integrate conversational commerce throughout the customer journey including: webshops, channel partners, in-store kiosks, chatbots, visual and voice commerce. Ask your customers the right questions, based on their individual needs, preferences, and context. Easily create and customize dynamic conversations directly within the platform. Zoovu helps you automatically transform product properties into specific customer wants and needs, while highlighting product value. -
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Etiya CRM
Etiya
Any organization that wants to succeed must aspire towards having excellent customer relations and the first leg of this journey is adopting a no-nonsense approach to customer relationship management (CRM). CRM is all of the activities, strategies and technologies that companies use to manage their interactions with their current and potential customers. CRM helps businesses build a relationship with their customers that, in turn, creates loyalty and customer retention which are both qualities that affect a company’s revenue. Etiya Customer Relationship Management (CRM) provides a highly scalable, customer-centric, omni-channel experience enabling companies to exceed customer expectations by interacting with them on any platform, via any channel. Etiya CRM provides an end-to-end, integrated lead-to-cash process flow for customer management. Social media analysis determines communities of interest and opportunities for cross-sells and up-sells. -
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Fyno
Fyno
Liberate engineering teams from managing notification infrastructure. Empower product teams to manage notification workflows. Manage templates across all channels using a centralized interface. Get AI insights on omni-channel messaging that can directly impact engagement. Manage workflows and providers without touching the codebase. Send high-volume notifications without scaling issues. Collaborate and manage channel-wise templates for each communication in one place. Ensure 100% deliverability with smart routing flows and failover protocols. Manage your integrations, templates, routes & workflows in one place. Get real-time analytics, reports, and insights out of the box. Fyno delivers value across your organization. Fyno consolidates logs from all your channels and vendors. No need for logging into multiple platforms for data. Deploy a notification center in your applications with Fyno's in-app SDK, and customize it as per your app design.Starting Price: $249 per month -
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VL OMNI
VL OMNI
Top global multichannel businesses trust VL OMNI to guide their eCommerce and ERP integrations and move data seamlessly through their infrastructure as they grow and accelerate their business. Through our managed service, VL OMNI provides strategic consultation to scaling brands, helping them integrate their applications with their complex business rules in mind. Handle high-volume data movements with ease. Our scalable and elastic integrations are agile to change and adapt to your business — not the other way around. Apply business rules directly to data transformations. Our integration connectors can be configured based on your business needs. Move data from point to multipoint and bidirectional in ways that are meaningful to your business. Aggregate and unify business data of all your sales channels seamlessly. Gain business intelligence and visibility into real-time data of your sales channels to consistently deliver a great customer experience across all touchpoints. -
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ALE Connect
Alcatel-Lucent
Enable customer services for all-size businesses, handling omnichannel interactions (email, live chat, social media, and phone) with the quality and efficiency expected by today’s customers, citizens, and consumers. ALE Connect enriches the Alcatel-Lucent OmniTouch® contact center standard edition, used as a phone call distribution platform, with omnichannel cloud services. It simplifies the workflow between customers, customer service agents, and the rest of the organization, and it facilitates the management of all customer-related activities in the front and back office. Built-in knowledge base and intelligent search to improve call resolution. Integrates with ALE OmniPCX Enterprise and ALE OmniTouch Contact Center SE. High availability, security and redundancy of customer data storage. There’s nothing like great customer service to keep people satisfied and loyal. With ALE Connect, you can offer the customer experience, that sets you apart from the competition. -
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Social Hub.AI
Social Hub.AI
Based on innovative technologies such as Cloud-Native, AI-Agents and Web3, the integrated design of CRM, CDP and MA is adopted to help brands build Omni-channel consumer operation capabilities. Automate interactive conversations in AI Call, WhatsApp Messenger, and EDM to grow your brand. Integrate localized systems to collect data across omni-channel. Based on big data analysis and AI algorithm, brand One ID is formed. Create customer labels and 360° customer profile. -
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Simplify360
Simplify360
Experience and build cross channel relationships and delight customers 50M transactions a month, 10M Bot interactions, 500M sites, 15+ key social networks, 5 key instant messengers – one unified digital engagement platform, and CX first! Our mission is to enable every organization on the planet to make their customers happier. Today, 70 of the world’s 100 most valuable brands agree that we are the secret sauce in creating epic customer experiences. Powering millions of conversation across all non-voice channels, SimplySocial allows for superior customer service with full omni-channel context. Powered by machine learning, superior AI both for agents and customer facing, we are at the cutting edge of conversation management. Simplify360 allows you to send responses, replies, publish messages on multiple messaging platforms like WhatsApp, WeChat, Line, Viber and SMS. Simplify360’s conversation cloud is your one-stop-shop for all non-voice customer service. -
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Jivox
Jivox
Experience a single technology stack for managing personalized ad content delivery, attribution, analytics and insights across all media and eCommerce platforms. Achieve media performance and ROI by delivering the right message at the right time across paid and owned channels – knowing each customer’s intent at every point along their buying journey. Cross-channel analytics and sales attribution via data clean rooms. Collect and process consented real-time consumer engagement events. Personalize omni-channel messaging to individual customers. Enable enterprise-wide collaboration for global to local implementation. Identify in-market consumers and algorithmically match them to the right product, offers, pricing, and content. -
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Enghouse Vidyo
Enghouse Video
Enghouse Vidyo is a high-performance video conferencing and collaboration platform that enables organizations to conduct virtual meetings and facilitate engagement among teams, customers, partners, and suppliers. It offers a unified user experience across mobile, desktop, and conference room endpoints, ensuring consistent and seamless interactions. Designed with security in mind, Vidyo provides robust protection for communications across cloud, hybrid, and on-premise deployments, adhering to SOC 2 and HIPAA regulations. Its rapid cloud-based deployment capabilities allow for quick implementation without disrupting ongoing operations, delivering a swift return on investment. By integrating video into omni-channel contact centers, Vidyo enhances customer experience (CX) by allowing agents to assess situations firsthand, leading to quicker resolutions and improved service quality.Starting Price: $18.99 per month -
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SAP Service Cloud is a comprehensive customer service solution that supports great omnichannel customer experiences and contact center efficiency. Increase customer loyalty with reliable, personalized omnichannel service, and drive business growth by delivering service excellence. Provide seamless service experiences across different channels, including self-service. Increase customer service profitability with intelligent technologies that cut resolution times and help agents excel. Improve employee satisfaction and performance with user-friendly agent tools and contextual support. Support sales, commerce, and marketing with outstanding customer service. SAP Service Cloud can help your company deliver fast and personalized customer service and increase service efficiency. It connects customer contacts from different channels in one solution to enable a consistent service experience across any contact channel.
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Enghouse Interactive Contact Center
Enghouse Interactive
Unlock the power of your contact center with Enghouse Interactive. Engage your customers across all channels, provide personalized experiences at scale, and make your contact center your competitive advantage. You contact center is at the heart of your business, which provides opportunities to differentiate your company’s service, as well as gain feedback and build customer loyalty. With increased demands from customers, companies require a communications platform that’s agile enough to quickly and efficiently respond to customers from any channel, at any time; connecting them to your business rules, while providing actionable intelligence to drive ongoing improvement. Our unique omni-channel contact center solutions offer choice and flexibility. They are also scalable in deployment, size, complexity and integration to ensure successful and effortless customer interaction, whatever your budget. -
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Webex AI Agent
Webex
Webex AI Agent delivers dynamic, human-like interactions through conversational intelligence across voice and digital channels, providing proactive self-service for customers. It understands individual needs, remembers user history, and adapts to preferences in real time, ensuring personalized experiences. It allows for easy design and deployment of AI agents, offering options to build autonomous agents for natural conversations or scripted agents with specific, pre-configured answers. These agents can handle complex inquiries by integrating with back-office systems to fully resolve customer issues. They are deployable across various channels, including voice, SMS, email, live chat, Facebook Messenger, Apple Messages for Business, and WhatsApp, providing 24/7 support. Seamless handoff to human agents is facilitated when necessary, with full context transfer to ensure continuity. The AI Agent supports over 10 languages, overcoming language barriers and scaling customer interaction. -
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inQuba CX
inQuba
Your customers are giving feedback all the time. Omni-channel survey authoring and management (through inQuba’s intuitive graphical user interface) allows customers to give feedback at any stage of their journey, on their preferred channel. Every survey is highly personalized and contextual, driven by the Single View of every customer. Deliver the right insight to the right person at the right time. inQuba provides the ability to organize feedback into channels for different audiences, and escalate important issues based upon rules. This could be a low NPS score, or negative sentiment and themes discovered in the analysis of verbatim feedback. Drive issues to resolution collaboratively within SLAs and built-in workflow. Your customers’ journeys offer great insight. Model customers’ journeys with experience steps and service channels, allowing their structured and unstructured feedback to be linked to every step of their journey. -
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Glowing
Glowing.io
Some of the world’s leading luxury brands use Glowing to power their customer engagement, improve team collaboration and drive business growth. A true innovator within the industry, Glowing continues to expand global reach and presence in key cities across world to meet growing demand for its superior enterprise-class customer engagement solution, an increasingly valuable asset when maintaining today’s complex omni-channel, multi-platform environments. Leverage data and real-time multi-platform messaging to create meaningful interactions throughout the entire customer journey. Manage multiple conversations across all messaging channels through automation, reduce and recover from negative guest experiences by automatically deploying service recovery workflows with key integrations. Glowing offers a unified, global messaging platform that integrates with leading technologies to help you deliver brand-differentiated and highly-personalized customer engagement experience. -
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Oracle Responsys
Oracle
Through a single platform, marketing organizations can manage and orchestrate all interactions with your customers across email, mobile, social, display, and the web. CMOs across all industries will be equipped with the ability to drive exceptional customer experiences across all marketing interactions and throughout the customer’s lifecycle. Make data from disparate sources useful, create precisely targeted audiences, and then empower customers to determine their own next experience by interacting with them in near real-time. Oracle Responsys empowers marketing teams with the tools to deliver the relevant, engaging experiences their customers demand across devices, channels, and lifecycles. Email marketers still face the challenge of leveraging customer data to personalize email, driving sustained engagement, and coordinating email marketing across disparate marketing channels. Oracle Responsys features award-winning email marketing capabilities. -
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To engage the customer in today’s digital world means creating a single, unified experience across every channel they choose to use to connect with you. From calls and email to chat and social messaging, delivering seamless service has never been more complex. IFS Customer Engagement software solutions enable businesses to deliver a faster, smarter service whatever the contact channel. By combining an omni-channel contact center with CRM in a single, configurable, AI-powered agent desktop, support staff are empowered to deliver rapid service however complex the request. Bringing together disparate sources of customer data from multiple systems, alongside all contact channels, your agents can deliver customer engagement seamlessly, while simultaneously banking productivity gains. To win in the service market requires excellence in customer care. But what does it take to modernize the contact center and deliver smart self-service?
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22
Modefin
Modefin
The way customers transact and interact with banks has changed over the years. Customers are demanding banking services according to their preferences and looking for convenience in the way they transact & interact with banks. To cater to the needs of the modern customer, banks will have to look beyond the traditional approach and should focus on delivering timely and consistent user experiences across platforms and devices. Modefin’s integrated Omni Channel Platform is designed to help banks & financial institutions deliver modern cross-platform customer experiences. It allows banks to align with customer expectations and create deeper & personalized engagement. Modefin’s Internet Banking solution comes with multi-channel capabilities and helps to offer interactive & contextual customer experiences. -
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MaestroQA
MaestroQA
Our customer service quality assurance software helps managers empower agents to construct exceptional customer experiences. There are more conversations, more channels, and higher customer expectations than there've ever been. We did the math...and (in short) support teams are harder to manage. So we built Maestro to help managers improve their teams. See what our customers have to say, or request a trial. Spreadsheets worked when managing a support team was simpler. Today, managers need an omnichannel quality platform to coach agents to meet increasing customer expectations. Increased competition, customer expectations, and real-time channels make support more complicated, and teams harder to manage. Managing quality in spreadsheets results in out-of-date feedback for agents, insufficient reporting, and a poor coaching experience. With the right tool, managers can empower agents with real-time feedback, granular insight into agent performance, and pinpointed coaching.Starting Price: $19 per user per month -
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VonPing
Hivebox Solutions
With best business experience, HiveBox™ encourages its customers to interact and share the experience they get from the brands. With the unique customer-oriented features, we offer our customers to put their thoughts and experiences at one place so we can execute a strong bonding between brands and consumers. With a huge marketplace model created by the HiveBox™, it will be extremely easy for you to get connected to your customer through Omni channel. No hassles of physically reaching your customers via different channels. Service is delivered with a click. Our Customer Engagement Marketplace model will result in rapid continuous and quick connectivity channels with your consumers thereby leveraging account management and satisfaction. Offer the best ‘after-sales service’ experience to your customer Engage in customer feedback with intelligent notification system. Understand the needs of customers and fulfill it. Offer the provision of agent engagement. Get 360-degree view and alert.Starting Price: $50 per year -
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OpenText Experience Cloud
OpenText
OpenText Experience Cloud is a comprehensive, composable customer-experience and digital-experience platform that integrates media, communications, messaging, customer data, and content management in a unified environment, delivering seamless, personalized interactions across the entire customer lifecycle. It enables organizations to break down silos between marketing, content, and communication systems, modernize and augment existing tech stacks, and deploy experiences at their own pace, whether they need a full platform or a set of modular capabilities. With built-in AI and generative-AI-powered tools (via OpenText Experience Aviator), Experience Cloud accelerates content creation, personalizes customer communications, streamlines workflows, and helps deliver relevant, context-aware information to customers across channels. It supports omnichannel engagement (email, messaging, web, rich media, etc.), journey orchestration, and unified customer-data handling. -
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MobiLytix
Comviva
MobiLytix™ Real-Time Marketing is AI-powered real-time interaction management and multichannel marketing automation platform that delivers proven top-line results for CVM marketers. The MobiLytix™ Rewards (MR) platform is an end-to-end engagement marketing solution designed to create reward-based promotional campaigns and loyalty programs. These, in turn, are aimed at enabling enterprises to achieve their business KPIs throughout the consumer’s lifecycle journey. Comviva’s MobiLytix™ Digital Marketing is an all-in-one customer engagement automation platform delivering engaging and personalized customer experiences on digital channels. Driving engagement with customers on digital channels requires content that resonates with users and is presented to them at the right time. -
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MiContact Center Business
Mitel Networks
Enterprise-grade, omnichannel customer experience management platform designed to power customer-centric organizations from a private cloud call center. Major shifts in customer expectations have brought new challenges to the way your business delivers customer experience. 90 percent of consumers check your website before interacting with your company, and most customers would rather interact through digital channels like web chat, SMS, chatbots and social media. Mitel’s MiContact Center Business platform is designed to give your customers the freedom to interact with you on their preferred device, using the media that works best for them while giving agents and supervisors the tools to manage today’s omnichannel customer journeys. Everything you need to operate a world class customer experience center including built-in Workflow Designer, Speech IVR, AI-powered Chatbots and Agent Assist, Interaction Recording, Quality Management, Workforce Management, and more. -
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storm CONTACT:SOCIAL
Content Guru
When customers discuss your organization on social media, you can’t afford to stay silent. You need a solution that brings all your social media into a single pane of glass. That can respond to messages, posts, and mentions. That can employ Machine Agents to automate responses. That can record interactions to ensure quality and compliance. Save the hassle of switching channels. Bring Facebook, Instagram, LINE, Twitter, Viber, WhatsApp, and more onto a single screen. Empower your agents to deliver seamless, omni-channel engagement across your social media with storm CONTACT:SOCIAL. Respond to every contact. storm CONTACT:SOCIAL will generate interactions for direct messages, post comments, account tags, and when someone posts on your wall. Get a complete picture of your social media presence. -
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Iterable
Iterable
Send the right message, to the right device, at the right time with Iterable, a top-rated growth marketing and user engagement platform. Iterable offers true omni-channel relevance at scale by enabling B2C marketers to deliver 1-to-1 personalized messages across multiple channels, activate all relevant customer data in real time for personalized messaging and campaigns, and create seamless, automated campaigns Iterable’s intuitive Workflow Studio. The platform supports all type of marketing campaigns across all channels.Starting Price: $500.00/month -
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Firsthand
Firsthand
Firsthand enables brands and publishers to create AI-powered agents that engage consumers directly, delivering tailored information in real-time across various channels. These agents act as AI-driven brand representatives, making expertise accessible and guiding consumers toward the information they need to take action. By deploying brand agents, companies can proactively surface the right content at pivotal moments in a consumer’s journey, effectively shortening the path from interest to action. Each interaction serves as a real-time survey, providing rich transcripts that offer insights into consumer behavior, preferences, and decision-making processes, thereby informing smarter business strategies. Firsthand ensures that brands maintain full control over their voice, knowledge, data, and customer relationships. Firsthand empowers brands to deliver the right message at the right moment, enhancing engagement and driving conversions. -
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Spectrum Messaging
Spectrum Messaging
Spectrum Messaging has developed an Omni-channel messaging platform that allows you to communicate with your customers through the right channel, at the right time. From our exceptionally energetic and engaged Client Services to our innovative and hard working technical team, we all work together to assist you in creating the meaningful connections that will assist in driving your business to the next level, and we love doing it. We’ll help you orchestrate the customer experience across SMS and email, meeting your customers where they are. With the benefits of Spectrum Messaging's Omni-channel marketing platform, our team of marketing wizards will take you digital. We love what we do and because of that, we’re excited to become your marketing companion and more. If you’re passionate about reaching your customer, building relationships, meeting your business goals – or just need a hand to navigate your digital marketing options, Spectrum Messaging is the right fit for you. -
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Papyrus Document System
ISIS Papyrus America
Papyrus Omni-Channel operations are conversations across channels, devices, enterprise and time with a seamless, connected experience processing incoming and outgoing communications. All interactions with a customer across multiple touchpoints are connected to an adaptive case that tracks the end-to-end conversation, enabling customers to begin an interaction on one channel and finish it on another. The Papyrus CCM Platform is used by the world’s largest corporations to introduce efficiency and facilitate digital transformation, with successful field tests in different scenarios over time. The solution allows for the design of any outgoing business communication and can produce documents of any complexity on a single platform. Papyrus Software provides companies with multi-channel delivery of all types of business documents across digital and traditional channels with an integrated feedback loop. Templates are transformed to the target channel only at distribution. -
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Primas CX
Primas Group
A state-of-the-art solution that overlays onto your existing premise-based call center providing true omni-channel capabilities. This revolutionary software package includes up to 20 world class CX apps that can be implemented quickly and easily in a matter of days – at a price that doesn’t break the bank. Requires only minor modifications to your existing call center. Turns voice-only agents into omni-channel agents to communicate simultaneously via voice, chat, social media, email & web. Facilitates "anytime" communication with online chat via text message, in lieu of direct contact with human agent. Follows customer journey with specialized Screen Pop that displays repeat contacts & historical view of past interactions. Greets repeat caller by name and offers to connect to agent with whom he last communicated. -
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SmartMessage
SmartMessage
SmartMessage is the omni-channel marketing and customer experience platform that helps leading brands confidently scale communications over millions of customers in real-time. The SmartMessage Marketing Platform lets businesses scale more relevant communications for millions of customers – anytime, anywhere. We process real-time data allowing businesses to respond with more relevance to the intent and action of customers in real-time. SmartMessage helps the world leading brands connect with their customers and deliver real-time relevance in omni-channel experiences. In our free exclusive guide, you will have the chance to learn how you can get more from channels like email, SMS, push notifications. Also, you will meet the unique capabilities of SmartMessage in helping you reach your targets. Available on-premise and in the cloud, SmartMessage brings all your marketing tools in a single, integrated platform –from managing content, to automating your omni-channel customer journeys. -
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Sutherland Connect
Sutherland
Customer service is the most vital element for customer retention and loyalty, impacting both top-line and bottom-line growth. With customer expectations across both business and retail transforming significantly in recent years, today’s customers now engage seamlessly across channels like social media, messaging and interactive chats. They want great customer experience delivered fast and effectively regardless of the channel they choose, with consistent and continuous support even when they switch channels midstream. Sutherland Connect is a comprehensive cloud-based omnichannel customer experience platform. It brings together leading engagement technologies that we use to service clients globally and extends these in a secure, multi-tenant hosted environment. It means our hybrid model can offer features only available in on-premise solutions through the cloud in an ‘as-a-service model’. -
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Csmart CX
Covalense Digital Solutions
Csmart CX is an AI-powered, cloud-native platform that enables personalized, seamless, and omni-channel customer experiences for telecoms and enterprises. With a microservices architecture, it supports real-time engagement, intelligent automation, and end-to-end customer journey management—from onboarding to billing to care. Powered by AI/ML and Generative AI, Csmart CX analyzes behavior, predicts intent, and triggers contextual actions across channels like apps, SMS, email, WhatsApp, and more. It provides a unified 360° customer view, dynamic workflows, and rich analytics to boost satisfaction and retention. Easily integrable with existing BSS, CRM, and billing systems, Csmart CX accelerates digital transformation with scalability, security, and performance. It empowers organizations to create meaningful, data-driven interactions and deliver measurable business outcomes. -
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Customer Lifecycle Marketing
Right On Interactive
You can’t simply find best-fit customers. You must cultivate them. How? By enabling them to move seamlessly through each phase of the lifecycle, finding the right content or connection they seek along the way. This is the strength of Right On Interactive’s Lifecycle Marketing solution: empowering organizations to know exactly where a prospect or customer is in their relationship with a brand—from prospect to raving fan—and how best to approach them to maximize lifetime value. Your buyers want personalized content and expect it to be delivered through a preferred channel. With our Customer Lifecycle Marketing solution, marketers can now recognize and act on individual customer behaviors to create truly personalized experiences, on any channel, at each stage of their relationship with the brand.Starting Price: $300 per month -
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Temenos Fabric
Temenos
Accelerating omni-channel backend application development in an agile, open and secure way. With Temenos Fabric financial institutions can focus their time and resources delivering superior app experiences instead of custom building digital channels backend capabilities. The Fabric feature set provides everything a development organization needs to support amazing omni-channel applications that exceed both user and business expectations. The solution combines all required omni-channel middleware capabilities into an integrated, cost effective solution that allows application development teams to efficiently deliver amazing application experiences. As a result using Temenos Fabric reduces application development time and cost, enables more parallel work streams, maximizes reuse, and simplifies deployments and maintenance. Radically accelerate application development by decoupling front- and back-end, leveraging built-in value-added services, reusing components and configuring backend. -
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Enghouse eKMS
Enghouse Interactive
Today, most customers expect organizations to have a self-service option as part of their customer experience. The key to a positive and highly effective self-service experience is a sound knowledge management system (KMS). Knowledge management ensures the content that is accessible via self-service channels is well-written, well-organized and is the right information, delivered to the right parties, at the right time, across all channels and communication touchpoints. If optimized a knowledge management system can render self-service channels highly effective, expedite time to issue resolution and create a highly rewarding customer experience. Using data analytics, diagnose and address usability, to enhance self-service process flows and improve the customer experience. Deflecting calls from real-time interactions to relevant sources of information reduces transactional support costs from dollars to pennies. -
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Dealer Management System
Damco Solutions
Fueled by Damco's technological expertise, the Dealer Management System (DMS) revolutionizes the supply chain aspects of businesses that possess vast dealership and distribution networks. This transformation is achieved by enhancing distribution channels, fortifying relationships, and optimizing sales, all consolidated within a single platform. DMS encompasses vital features for the industry, including 24/7 inventory monitoring, automated creation of sales orders, and customer relationship management. These features synergize to enable businesses to enhance their end-to-end supply chain efficiency and foster multi-level collaboration, resulting in an improved customer experience and heightened revenue generation. Beyond simplifying collaboration and operations across diverse levels, Damco's DMS also cultivates better customer relationships through highly personalized interactions, improved service efficiency, and transparent, omni-channel communication. -
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storm Cloud Contact Center
Content Guru
Content Guru’s cloud customer engagement and experience solution storm® services hundreds of the world’s largest organizations. Providing businesses from a variety of sectors with a comprehensive, user-friendly interface, storm offers an effortless solution to resolving queries and issues without losing the quality of service that customers expect. storm integrates seamlessly with third-party databases, overlaying existing infrastructure with the unlimited capabilities of storm to unify disparate systems and enhance customer experience. storm helps hundreds of the world’s largest organizations deliver great customer experiences. Building on the core cloud contact center product set of IVR, ACD, omni-channel support, and more, users have access to a range of cutting-edge modules, ensuring that their customer and agent experiences are optimized. storm provides a range of native functionality, including WFM and CRM tools. -
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OpenText CEM
OpenText
Create customers for life with intelligent and connected omnichannel experiences, while optimizing operations. Customer experience management (CEM) is the practice of designing and reacting to customer interactions to meet or exceed their expectations for greater customer satisfaction, loyalty and advocacy. Customer experience management platforms offer a set of solutions to create and deliver omnichannel experiences and track customer interactions throughout their journey. They help organizations collaborate better and execute faster to deliver highly personalized experiences, at scale. OpenText™ Customer Experience Platform empowers Marketing and Line-of-Business teams to augment the current systems of record, such as MRM, CRM and ERP, capabilities to intelligently create, individual experiences for true data driven omnichannel experiences at scale. -
43
Quickwork
Quickwork
Enterprises use Quickwork to build simple and complex workflows, create and publish secure APIs, and manage conversational interactions with customers, employees, and partners to provide a great user experience. Quickwork provides an all-in-one platform with the tools and services you need to build powerful & scalable integrations, serverless APIs, conversational experiences, and a lot more. Simply drag and drop the applications you wish to use to build powerful integrations without writing a single line of code. Choose from 1,000s of business, consumer, AI, analytics, messaging, and IoT apps to create an automated workflow you can imagine. Convert any workflow into an API with Quickwork’s single-click API management. Share your APIs securely with built-in authentication mechanisms and scale elastically with our serverless infrastructure. Build and manage real-time conversational and messaging workflows with human agents, chatbots, and IoT devices across multiple channels.Starting Price: $20 per month -
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Experiture
Experiture
Experiture makes it easy to create customer experiences with truly personalized omnichannel messages across email, web, mobile, social, and more. Experiture has pioneered a unified approach to enhancing the customer journey through targeted, real-time & trigger-based Email, SMS, Direct Mail, Social including Geo-location & push messaging from a single platform. We have deep experience in creating and delivering successful Omni-Channel marketing campaigns and solutions for organizations in Healthcare, Finance, Gaming, Automotive and many more. -
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Delight.ai
Sendbird
Delight.ai is an enterprise-grade “branded AI concierge” platform built to deliver personalized, omnichannel customer experiences that feel deeply human. It powers every interaction across chat, SMS, email, voice, and more with a persistent memory layer that understands each customer’s history, preferences, and intent, then connects that intelligence to business goals to drive outcomes like conversion, retention, and lifetime value. With omnipresence at its core, Delight.ai maintains continuity across channels, proactively engaging and anticipating customer needs so that no interaction feels disconnected or redundant. It sits on a foundation called Trust OS, which provides full transparency, oversight, policy control, and enterprise-grade security (including SOC 2, ISO 27001, GDPR/HIPAA-ready compliance) to ensure safe and accountable AI agent deployment. -
46
OXON
OXON Tech
Forget about that right now! All your problems can be solved with the beautiful centralized Oxon system. Whether your client contacts you by phone, SMS, email, on Facebook or through webchat , all of these will be shown in one window. All history from all channels will be stored in one place. Such a simple and elegant solution increases the effectiveness of the support center by 30%. Easily organize the 24/7 operation of your webchat with an intelligent chatbot. This is not an old rule-based chatbot. It is a chatbot that can understand natural human speech, synonyms, and politely respond to small-talk. Omni-Channel experience allows your customers to engage on their channel of choice. Our dynamic agent desktop pulls all your data into one easy-to-use interface, so your team always has all the data they require to resolve calls for the first time.Starting Price: $39 per user per month -
47
Press'nXPress
Press'nXPress
Press’nXPress is a journey-based experience management platform that helps companies deliver a first-class customer experience by monitoring customer satisfaction in real-time. The Press’nXPress cloud platform enables companies to capture customer feedback through the modern and complex customer journey and everywhere the customer is, including physical, digital, social, and voice channels. Ask the right questions at the right time in point of service such as website, checkout, cashier, exit, cafeteria, lobby, gym, post-transaction, or after-call. Utilize omni-channel feedback collectors: Kiosk, Website, SMS, Email, QR, IVR, App, Business online review The Press’nXPress powerful artificial intelligence (AI) and machine learning (ML) engine operate fully automated to dig deeper into customer journeys and detects experience gaps. With ready to use CX Insights Dashboard explore action-oriented insights overall touchpoints and in real-time to optimize customer experiences -
48
Globalloyalty
Global Loyalty
Fuel growth and increase market share with our cloud based enterprise grade omni-channel loyalty, commerce and campaign management platform. Global Loyalty enables loyalty programs to maximize customer retention rates, deliver personalized communications and therefore improved engagement…ultimately reducing churn and generating uplift in revenue and increased profitability. We bring innovation and creativity and importantly real-time loyalty marketing which enables you to respond quickly and meaningfully to opportunities and threats. Global Loyalty provides you with a cohesive strategy that leverages each unique channel and delivers an end to end seamless experience for your customers. Support for complex enterprise and coalition loyalty programs. Reinvigorate your loyalty program by implementing the latest thinking in loyalty management software. -
49
NICE Enlighten AI
NICE
There’s no better way to meet customers’ expectations than to empower your front-line agents to be their best and to drive service excellence from any location. Now, deliver extraordinary experiences using NICE Enlighten AI for Customer Satisfaction with Real-Time Interaction Guidance. NICE Enlighten AI leverages sophisticated, purpose-built behavior models that enable contact center agents to proactively self-correct in the moment – when it matters most. For the first time ever, businesses are driving customer satisfaction on every single interaction. NICE Enlighten AI’s first-of-its-kind predictive behavioral models are derived from 20+ years of industry research, using billions of interactions. Real-Time Interaction Guidance accurately and immediately scores the specific agent behaviors proven to drive customer satisfaction. Easy to understand recommendations empower agents to deliver excellence on every single interaction. -
50
Emarsys
SAP
Deliver the predictable, profitable outcomes that your business demands. And the highly personalized omnichannel experiences that your customers deserve. Eliminates silos and unifies customer data through an open architecture and API to drive more intelligent omnichannel engagement. Rapidly aligns business objectives with proven, industry-specific customer engagement strategies crowdsourced from leading brands. Delivers true 1:1 customer personalization across all channels and devices to increase omnichannel engagement, retention and loyalty. Integrates AI and predictive analytics with marketing execution to scale 1:1 personalization and continuously optimize business results. Simplifies cross-channel execution and streamlines marketing operations to optimize the entire customer experience – not just individual channels. Enables fully personalized communication with your customers across all channels, with optimized content for email, social, mobile, web, and direct mail.
