Audience
Organizations looking for an omnichannel customer experience platform
About Sutherland Connect
Customer service is the most vital element for customer retention and loyalty, impacting both top-line and bottom-line growth. With customer expectations across both business and retail transforming significantly in recent years, today’s customers now engage seamlessly across channels like social media, messaging and interactive chats. They want great customer experience delivered fast and effectively regardless of the channel they choose, with consistent and continuous support even when they switch channels midstream. Sutherland Connect is a comprehensive cloud-based omnichannel customer experience platform. It brings together leading engagement technologies that we use to service clients globally and extends these in a secure, multi-tenant hosted environment. It means our hybrid model can offer features only available in on-premise solutions through the cloud in an ‘as-a-service model’.
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Integrations
Company Information
Sutherland
Founded: 1986
United States
www.sutherlandglobal.com/products-x-platforms/sutherland-connect
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Product Details
Platforms Supported
Cloud
On-Premises
Training
Documentation
Videos
Support
Phone Support
Online
Sutherland Connect Frequently Asked Questions
Q: What kinds of users and organization types does Sutherland Connect work with?
Sutherland Connect works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does Sutherland Connect support in their product?
Sutherland Connect supports these languages: English.
Q: What kind of support options does Sutherland Connect offer?
Sutherland Connect offers support via phone support and online.
Q: What other applications or services does Sutherland Connect integrate with?
Sutherland Connect integrates with: SaaSOps Marketizer.
Q: What type of training does Sutherland Connect provide?
Sutherland Connect provides training in the form of documentation and videos.
