UniAgent

UniAgent

Consilium Software
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About

Spectrum Messaging has developed an Omni-channel messaging platform that allows you to communicate with your customers through the right channel, at the right time. From our exceptionally energetic and engaged Client Services to our innovative and hard working technical team, we all work together to assist you in creating the meaningful connections that will assist in driving your business to the next level, and we love doing it. We’ll help you orchestrate the customer experience across SMS and email, meeting your customers where they are. With the benefits of Spectrum Messaging's Omni-channel marketing platform, our team of marketing wizards will take you digital. We love what we do and because of that, we’re excited to become your marketing companion and more. If you’re passionate about reaching your customer, building relationships, meeting your business goals – or just need a hand to navigate your digital marketing options, Spectrum Messaging is the right fit for you.

About

Enterprises are proactively working towards enhancing their Customer Experience strategy to track, oversee, and organize every interaction between a customer and the organization throughout the customer lifecycle. The end goal is to optimize interactions from the customer's perspective and, as a result, foster customer loyalty. As customer care evolves to multiple channels like web chat, SMS, and social media —there’s a need to offer a seamless and consistent experience to customers across all the channels. Consilium customer experience management (CEM) solution - UniAgent™ offers you the right environment to efficiently manage each interaction and seamlessly deliver an Omni-channel experience to your customers. UniAgent™ lets you select the right channel at the right time, applying all relevant information and context to deliver a unique and personalized experience across the customer’s entire journey.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies that want a software that can facilitate email and/or SMS functionality

Audience

Enterprises in search of a CRM-CTI solution to optimize their customer experience and customer engagement across all touchpoints

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Spectrum Messaging
United States
spectrummessaging.com

Company Information

Consilium Software
Founded: 2007
Singapore
consiliuminc.com/product/UniAgent-crm-cti-connector

Alternatives

Alternatives

KONDESK

KONDESK

KONZE Enterprise Pty Ltd
Cloudphoney

Cloudphoney

ITECHDOMAIN.COM
Etiya CRM

Etiya CRM

Etiya

Categories

Categories

Integrations

Amazon Web Services (AWS)
Broadcom Service Desk Manager
Calabrio Call Recording
Facebook
LinkedIn
Microsoft Dynamics 365
Oracle Siebel CRM
SAP Cloud Platform
SAP Commerce Cloud
Salesforce
ServiceNow
Sugar Connect
Webex Contact Center
X (Twitter)
eGain Chat

Integrations

Amazon Web Services (AWS)
Broadcom Service Desk Manager
Calabrio Call Recording
Facebook
LinkedIn
Microsoft Dynamics 365
Oracle Siebel CRM
SAP Cloud Platform
SAP Commerce Cloud
Salesforce
ServiceNow
Sugar Connect
Webex Contact Center
X (Twitter)
eGain Chat
Claim Spectrum Messaging and update features and information
Claim Spectrum Messaging and update features and information
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Claim UniAgent and update features and information