UniAgent

UniAgent

Consilium Software
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About

Spectrum Messaging has developed an Omni-channel messaging platform that allows you to communicate with your customers through the right channel, at the right time. From our exceptionally energetic and engaged Client Services to our innovative and hard working technical team, we all work together to assist you in creating the meaningful connections that will assist in driving your business to the next level, and we love doing it. We’ll help you orchestrate the customer experience across SMS and email, meeting your customers where they are. With the benefits of Spectrum Messaging's Omni-channel marketing platform, our team of marketing wizards will take you digital. We love what we do and because of that, we’re excited to become your marketing companion and more. If you’re passionate about reaching your customer, building relationships, meeting your business goals – or just need a hand to navigate your digital marketing options, Spectrum Messaging is the right fit for you.

About

Enterprises are proactively working towards enhancing their Customer Experience strategy to track, oversee, and organize every interaction between a customer and the organization throughout the customer lifecycle. The end goal is to optimize interactions from the customer's perspective and, as a result, foster customer loyalty. As customer care evolves to multiple channels like web chat, SMS, and social media —there’s a need to offer a seamless and consistent experience to customers across all the channels. Consilium customer experience management (CEM) solution - UniAgent™ offers you the right environment to efficiently manage each interaction and seamlessly deliver an Omni-channel experience to your customers. UniAgent™ lets you select the right channel at the right time, applying all relevant information and context to deliver a unique and personalized experience across the customer’s entire journey.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies that want a software that can facilitate email and/or SMS functionality

Audience

Enterprises in search of a CRM-CTI solution to optimize their customer experience and customer engagement across all touchpoints

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Not Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Company Information

Spectrum Messaging
United States
spectrummessaging.com

Company Information

Consilium Software
Founded: 2007
Singapore
consiliuminc.com/product/UniAgent-crm-cti-connector

Alternatives

Alternatives

KONDESK

KONDESK

KONZE Enterprise Pty Ltd
Cloudphoney

Cloudphoney

ITECHDOMAIN.COM
Etiya CRM

Etiya CRM

Etiya
inQuba CX

inQuba CX

inQuba

Categories

Email Marketing Supported
SMS Marketing Supported

Categories

Integration Supported

Integrations

Amazon Web Services (AWS) Not Supported
Broadcom Service Desk Manager Not Supported
Calabrio Call Recording Not Supported
Facebook Not Supported
LinkedIn Not Supported
Microsoft Dynamics 365 Not Supported
Oracle Siebel CRM Not Supported
SAP Cloud Platform Not Supported
SAP Commerce Cloud Not Supported
Salesforce Not Supported
ServiceNow Not Supported
Sugar Connect Not Supported
Webex Contact Center Not Supported
X (Twitter) Not Supported
eGain Chat Not Supported

Integrations

Amazon Web Services (AWS) Supported
Broadcom Service Desk Manager Supported
Calabrio Call Recording Supported
Facebook Supported
LinkedIn Supported
Microsoft Dynamics 365 Supported
Oracle Siebel CRM Supported
SAP Cloud Platform Supported
SAP Commerce Cloud Supported
Salesforce Supported
ServiceNow Supported
Sugar Connect Supported
Webex Contact Center Supported
X (Twitter) Supported
eGain Chat Supported
Claim Spectrum Messaging and update features and information
Claim Spectrum Messaging and update features and information
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