UniAgentConsilium Software
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Related Products
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About
Spectrum Messaging has developed an Omni-channel messaging platform that allows you to communicate with your customers through the right channel, at the right time. From our exceptionally energetic and engaged Client Services to our innovative and hard working technical team, we all work together to assist you in creating the meaningful connections that will assist in driving your business to the next level, and we love doing it. We’ll help you orchestrate the customer experience across SMS and email, meeting your customers where they are. With the benefits of Spectrum Messaging's Omni-channel marketing platform, our team of marketing wizards will take you digital. We love what we do and because of that, we’re excited to become your marketing companion and more. If you’re passionate about reaching your customer, building relationships, meeting your business goals – or just need a hand to navigate your digital marketing options, Spectrum Messaging is the right fit for you.
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About
Enterprises are proactively working towards enhancing their Customer Experience strategy to track, oversee, and organize every interaction between a customer and the organization throughout the customer lifecycle. The end goal is to optimize interactions from the customer's perspective and, as a result, foster customer loyalty. As customer care evolves to multiple channels like web chat, SMS, and social media —there’s a need to offer a seamless and consistent experience to customers across all the channels. Consilium customer experience management (CEM) solution - UniAgent™ offers you the right environment to efficiently manage each interaction and seamlessly deliver an Omni-channel experience to your customers. UniAgent™ lets you select the right channel at the right time, applying all relevant information and context to deliver a unique and personalized experience across the customer’s entire journey.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Companies that want a software that can facilitate email and/or SMS functionality
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Audience
Enterprises in search of a CRM-CTI solution to optimize their customer experience and customer engagement across all touchpoints
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Not Supported
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Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Supported
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Company InformationSpectrum Messaging
United States
spectrummessaging.com
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Company InformationConsilium Software
Founded: 2007
Singapore
consiliuminc.com/product/UniAgent-crm-cti-connector
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Categories |
Categories |
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Integrations
Amazon Web Services (AWS)
Not Supported
Broadcom Service Desk Manager
Not Supported
Calabrio Call Recording
Not Supported
Facebook
Not Supported
LinkedIn
Not Supported
Microsoft Dynamics 365
Not Supported
Oracle Siebel CRM
Not Supported
SAP Cloud Platform
Not Supported
SAP Commerce Cloud
Not Supported
Salesforce
Not Supported
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Integrations
Amazon Web Services (AWS)
Supported
Broadcom Service Desk Manager
Supported
Calabrio Call Recording
Supported
Facebook
Supported
LinkedIn
Supported
Microsoft Dynamics 365
Supported
Oracle Siebel CRM
Supported
SAP Cloud Platform
Supported
SAP Commerce Cloud
Supported
Salesforce
Supported
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