Alternatives to Pointillist
Compare Pointillist alternatives for your business or organization using the curated list below. SourceForge ranks the best alternatives to Pointillist in 2024. Compare features, ratings, user reviews, pricing, and more from Pointillist competitors and alternatives in order to make an informed decision for your business.
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1
NICE CXone
NICE
NICE CXone is a cutting-edge SaaS-based contact center software that empowers organizations by increasing the quality of leads and reducing the cost of client interaction. Scalable, robust, and built on the foundation of multi-channel ACD and speech-enabled IVR, NICE CXone helps contact centers process inbound support requests and agents to connect seamlessly with their customers through multiple channels that include email, inbound/outbound voice, voicemail, social media, chat, and more. Key features of NICE CXone include CRM integrations, predictive dialers, customer feedback, quality and workforce management, workforce optimization, disaster recovery, network connectivity, and reporting and analytics. -
2
Feedbackly
Feedbackly
Feedbackly offers an all-in-one Customer experience measurement and analytics platform that enables you to automate the analysis of your entire Customer experience journey with behavioral targeting, intelligent automation, and predictive analytics based on real emotions. With Feedbackly, you can collect customer feedback from almost any channel imaginable, analyze it all in one place, and let smart integrations take action on your feedback automatically. Feedbackly is the only CXM platform that enables you to measure the Emotional Value Index (EVI®) while providing insight on how your customers’ emotions impact revenue and churn throughout the entire customer journey. Since our mission is to help companies create the world’s happiest customers, we make sure that our customers are the happiest- more than 95% of our customers stay with us! This is because Feedbackly provides all the tools, methods, and training needed for attracting and retaining more customers with a better CX -
3
Relay42
Relay42
Intelligent Journey Orchestration is the data-driven marketing strategy that mirrors customer behavior across all channels to deliver true one-to-one personalization in real time throughout the entire customer journey. Gone are the days when marketing drove the customer journey. Today, we live and work in a digital landscape that has put customers at the wheel, and that means it’s no longer enough to just meet customer demand — businesses must find ways to anticipate and answer customer need before it’s even expressed. Customer loyalty is awarded to companies that put their customers at the center of everything they do. Marketing departments are measured by their ability to acquire customers, drive upsell and cross-sell, and build customer retention and loyalty over a lifetime of customer interactions. However, businesses have long known that without access to integrated data, these activities become little more than a scattershot, best-guess marketing approach. -
4
Medallia
Medallia
Medallia allows you to thoughtfully and systematically engage your users with targeted, in-the-moment surveys across digital and traditional touchpoints. Our easily implemented survey solutions ensure you're gathering relevant, actionable data to make measurable customer impact. Once the customer survey data is collected, Medallia's AI technology uses machine learning to analyze structured and unstructured data to uncover sentiment, find commonalities, predict behavior, anticipate needs and prescribe actions to improve experiences. Build the most effective surveys for your customer journeys. Rapidly manage change and innovation to every aspect of your experience management program—from design to emails, questions and translations—with sophisticated targeting logic, flexible conditioning and distribution. Medallia surveys allow you to -
5
BlueVenn
Upland Software
Customer Data Platform and Omnichannel Marketing Hub. Unify every customer interaction, from all devices and channels, and deliver personalized, omnichannel experiences that increase customer engagement and lifetime value. BlueVenn is a unified customer data management, compliance and customer journey orchestration platform, with analytics and machine learning, to drive highly targeted personalized engagements. Our unique drag & drop customer analytics, segmentation and predictive tools put customer insights at your fingertips, whilst the omnichannel customer journey builder personalizes every online or offline customer touch-point.Starting Price: $2,333 per month -
6
Alterian
Alterian
Customers define their own journey. Alterian’s software easily recognizes and charts the ‘natural’ path as chosen by the customer. It spotlights pivotal ‘break points’ along the journey and ‘moments of truth’ experienced as customers get closer to achieving key goals, maximizing the value of every opportunity for both the customer and the brand. Brands can understand and quantify the effect of each tactical journey, illustrate how it affects continuing interactions, and realize how it impacts their business goals. The platform will learn to make the most efficient enhancements— ever-evolving and optimizing each customer journey. Alterian provides a unified view of the customer’s experience across your digital, offline, direct, and channel interaction points. That real-time dialogue with consumers makes visualizing end-to-end customer journeys possible—tracking critical changes in your customer’s interest at each touchpoint. -
7
CSG Xponent
CSG
Companies have the data to truly know and understand their customers, but few can extract insights from it. Even fewer can use those insights to personalize experiences in real time. And still fewer—the customer engagement leaders—can scale that real-time personalization across different channels, journeys and lines of business. Take your place among the world’s customer engagement leaders. Leverage your existing data, technology and communication channels to create extraordinary experiences using our unified, cloud engagement platform, CSG Xponent™. Xponent combines a robust customer data platform, industry-leading customer journey orchestration and analytics, and proven omnichannel communications in one solution. With Xponent, companies deliver personalized, predictive and proactive customer interactions that improve business outcomes, quicken time to value and reduce risk. -
8
OpenText Core Experience Insights
OpenText
OpenText™ Core Experience Insights is a cloud-based, SaaS application designed to help create more engaging customer experiences. Aggregating customer event data from multiple touchpoints, Core Experience Insights produces comprehensive analysis and insights enabling the orchestration of customer communication events from engagement through acquisition. Design and deploy dashboards tailored to the specific needs of any organization, function or team, including operational metrics that are not journey-specific. Analyze overall customer behavior patterns to orchestrate next actions that offer greater relevance and reward. Centralize and analyze data from marketing content, applications, channels and devices in a single view for key analysis and insights into customer interactions. Gauge campaign performance with a comprehensive view of events and touchpoints and quickly adjust tactics to meet marketing goals. -
9
MoEngage
MoEngage
MoEngage is an Insights-led customer engagement platform for the customer-obsessed marketer. We help you delight your customers and retain them for longer. With MoEngage you can analyze customer behavior and engage them with personalized communication across the web, mobile, and email. MoEngage is a full-stack solution consisting of powerful customer analytics, AI-powered customer journey orchestration, and personalization - in one dashboard From Fortune 500 enterprises such as Deutsche Telekom, Samsung, and Ally to mobile-first brands such as Flipkart, Ola, and BigBasket - MoEngage has helped amplify customer engagement for all. Product managers and growth marketers can use MoEngage to provide a personalized experience throughout the customer lifecycle stages – from onboarding to retention to growth. What makes MoEngage different, is a full-stack solution consisting of powerful customer analytics, AI-powered customer journey orchestration, and personalization capabilities - -
10
Ai-Intelekt
Ai-Intelekt
Say goodbye to marketing tunnel vision and solutions that just don’t cut it. Say hello to a turnkey, flexible platform that drives real-time buying decisions and adjusts to your business needs, and empowers you to create seamless, omnichannel experiences that adapt to each customer, from the first touchpoint to the last. Ai-Intelekt implements hyper-personalization, prescriptive analytics, customer journey analytics, & closed-loop integration. Hyper-personalization allows you to create deeply personalized customer journeys of your brand through coordinated, informed actions & campaigns. Track the journey taken by each lead and customer so you always know their preferred path, chosen messaging, service background or purchase history. Predictive analytics Take control of your customer’s lifetime value by employing the power of true artificial intelligence (AI). Forecast outcomes based on behavioral data, historical sales, and actions to accelerate the customer journey. -
11
Dataroid
Dataroid
Enterprise-level digital analytics and customer engagement platform that helps you enhance every customer interaction and deliver a better experience with data-driven insight. Comprehend and enhance every customer interaction. Take real-time actions. Start delivering a better experience. Collect customer behavioral data across your channels automatically from day 1 – without custom development. See each individual customer interaction under a unified customer profile. Analyze customer paths and journeys with visual dashboards. Deep dive into the reason behind with out-of-the box analytics reporting and Dataroid’s data lake. Measure real-time engagement metrics for your communication. Use Dataroid to better understand your customer behavior, enhance digital product experience, and drive retention. -
12
Algonomy Campaign
Algonomy
Algonomy Campaign is an omnichannel campaign and customer journey orchestration platform that helps marketers drive individualized, journey-based marketing based on deep customer insights. Leverage pre-built, automated segments to activate audiences for specific use cases such as churn, cart abandonment, etc. in real-time. It comes with an intuitive campaign calendar using which you can create, modify, and track a campaign and the journeys within. -
13
Roojoom
Roojoom
Personal AI engines driving individual customer journeys towards your business goals, continuously from start to finish. Pursuing journey optimization over time and across engagement channels. Drive user journeys towards their desired value goals from using your product in minimum TTV. Empower product champions of your customer accounts to set individual user goals and further personalize users’ experiences to ensure and sustain success of both high-touch and long-tail accounts. Engage with each individual customer, leveraging 1:1 personalization experiences, for optimal impact on your KPIs. Customer engagement journeys (e.g onboarding) enable marketers to focus on what they want to achieve, while having AI engines carry out the how. Drive self-service and agent-based Customer Service journeys, continuously from issue to resolution across channels, for ‘troubleshoot & resolve’ technical or commercial issues. -
14
TMAC
The Modular Analytics Company
The Modular Analytics Company presents our customer journey orchestration software: empower your agents with intelligent conversational guidance. Our most used features: Next Best Action: Recommend the best product or service to every customer, at the right time. Intelligent Conversational Guidance: Guide your agents to the best outcome on every contact. Behavioural Science: Data-driven behavioural nudges inform agents not just what to say, but how to say it, to drive the desired outcome. Simple no-code Interface: Delivered through a powerful point-and-click no-code interface, reducing the need for specialist resources. -
15
Acoustic Insights
Acoustic
Leverage smarter analytics to optimize your customer experience and quickly attract, engage, and convert visitors into loyal customers. Understand customers at multiple levels, with behavior data views ranging from individual sessions to full-scale, multi-channel journeys. Visualize the cross-channel customer journey and see every touchpoint that might influence a buying decision. Learn why customers abandon pages and get recommendations on how to get them back. Collect data at the visitor, page, and session levels, showing which fields customers abandon, how much time it takes them to perform a task, how often they replicate an action, and more. Target messaging based on customers’ online behavior and guide customers with personalized, engaging experiences. Understand why a campaign is successful or unsuccessful, then quickly optimize the experience for increased engagement, instead of spending time recreating issues. -
16
Hotjar
Hotjar
Understand how users are really experiencing your site without drowning in numbers. Traditional web analytics tools help you analyze traffic data. But numbers alone can’t tell you what users really do on your site — Hotjar will. Track Customer Satisfaction (CSAT), Net Promoter Score (NPS®) & the Voice Of Customer (VOC). Eliminate guesswork by watching Session Recordings and see how people are really using your product. Empathize with your users and see where they get stuck. Look at user behavior and ask the right questions at the right time. Hotjar works out of the box on most popular platforms. Visualize behavior – Understand what users want, care about and do on your site by visually representing their clicks, taps and scrolling behavior – which are the strongest indicators of visitor motivation and desire. See what your users see – Eliminate guesswork with Recordings of real visitor behavior on your site.Starting Price: $99 per month -
17
Pygmalios Analytics
Pygmalios
Collect data points along your in-store customer journey to analyze and predict behavior. Get business-critical insights and drive action at the right time & place. From simple people counting to complex physical customer journey analytics and critical process optimization across your whole store chain. We’ve got you covered. Get an unprecedented and accurate view of customer footfall patterns, basic visitor profiles, detailed occupancy reports, and up-to-date traffic trends analysis. Get a complete sales funnel view to accurately measure store performance, optimize your staff schedules, improve the overall store serviceability, and more. Get real-time alerts to fight never-ending queues, keep your stores safe with automatic occupancy management, test your layouts or measure how customers interact with different product displays. Get a solution tailored directly to your needs, be it a complete sales funnel view, staff schedule optimization, queue management, etc.Starting Price: $50 per month -
18
WebMaxy Analyzer
WebMaxy
Webmaxy Analyzer provides real-time user insights, heatmaps, surveys & polls, funnel view and form analytics. Get access to your users’ journey videos and know the features that appeal the most to your customers. By knowing your visitors, you can enhance their website experience and boost conversion rates. WebMaxy Analyzer is used by digital marketers, owners, product marketers, and other decision-makers to make an informed decisions. It is simple to use, powerful, and easily integrates with your present tech sack. It helps you find the missing dots in analyzing user behavior. Get qualitative data that improve your web app and website by understanding how your users interact with your website and where they click through heatmaps, you can position your CTAs accordingly. Webmaxy Analyzer can help you make data-driven & informed decisions. With Webmaxy Analyzer, you can know and understand your visitors, enhance their website experience and boost conversion rates.Starting Price: $33/month -
19
fcase
fraud.com
Too often, financial institutions face the challenge of siloed anti-fraud systems and operations with little-to-no cross-functional or departmental communication. For fraud prevention to be effective in delivering the perfect balance between fraud prevention and customer experience, the enterprise must be connected and working in harmony via one final orchestration layer that connects and manages your point systems, such as anti-fraud. fcase is the method of connecting fraud tools and related systems via one single, closing the gaps between anti-fraud, cyber, customer services and beyond. The combined central fraud layer streamlines fraud operations, powers fraud automation, manages the customer journey and improves fraud prevention effectiveness. fcase includes: - Journey-time orchestration - OmniChannel Case Management - Threat-centric cases - Centralised reporting To learn more or would like to see how we benefit fraud operations, please reach out at fraud.com -
20
Genesys Engage
Genesys
Choose any cloud with the multicloud contact center solution. Power personalized customer experiences at scale. Global enterprise contact centers have complex needs — from the latest communication channels to flexible deployment options. Genesys Engage contact center software is the solution of choice for leading global brands that need sophistication and scale. The full-featured Genesys Engage omnichannel engagement solution supports your larger digital transformation initiatives. And it gives you a competitive edge in today’s market. What Genesys Engage can do for you. Unify all voice and digital channels, self-service, work items, and inbound and outbound interactions. Get the foundation you need to create more holistic, personalized experiences for your customers and employees. Match the right resource to the right customer for better results. Best-in-class enterprise routing makes the most of automated and assisted engagements. -
21
Omniconvert REVEAL
Omniconvert
Omniconvert Reveal helps eCommerce businesses increase lifetime value with customer analytics and RFM segmentation. Reveal is a Customer Value Optimization Platform that helps merchants understand and predict their customers' behavior to improve Customer Lifetime Value. Complex data is easy to understand and visualize, and the revealed insights will help merchants treat customer segments accordingly on every marketing channel. The four main features Reveal offers are related to buying habits and automated RFM segmentation, customer experience with automated pre and post-purchase NPS surveys, product performance with real-time product reports and eCommerce analytics by focusing on the most important KPIs, calculated automatically. -
22
Quadient Customer Journey Mapping
Quadient
Collaborate across business silos with actionable customer journey maps that incorporate digital and physical communications for real-time CX improvement. Quadient Customer Journey Mapping makes it easy for stakeholders across your organization to view – and take action to improve – your entire portfolio of customer communications through a single web interface. Gain full visibility by linking journey maps directly to the digital and physical touchpoints your customers interact with, including contracts, statements, emails, audio and video files, digital ads and more. Connect communications to every touchpoint along the journey. Collaborate internally and share real-time feedback via social commenting. Take immediate action to improve the customer experience. Easily integrate journey maps with customer communications management (CCM) platforms. -
23
Mapovate
Ethos Integrated Solutions
The wizard simplifies the process of developing your journey maps. Simply follow the step by step process and develop your maps with ease. Share completed journey maps easily with multiple stakeholders. View reports easily in presentation mode, save and export completed maps in pdf mode. Collaborate and share feedback with peers and stakeholders to fix real customer problems directly on your journey maps. Collect and report Voice of Customer feedback seamlessly. Create and run surveys with the click of a button through Mapovate’s seamless integration with KnowledgeTRAK. Capture VOC feedback for all your customer touchpoints across different interaction channels. See results in real time in your Customer Experience Journey Maps! -
24
Ortto
Ortto
Connect your data, segment your audience, deliver seamless experiences, and measure success simply. Use no-code integrations to unlock data from marketing, finance, support, sales, and product into a single customer profile to reveal actions that are important to your business. Powerful segmentation allows you to target audiences based on any combination of demographic, firmographic, behavioral, event-based and transactional data. Send the right message, to the right person, at the right time. Connect with your audiences across the entire customer journey with hyper-personalized omnichannel experiences. It’s intelligent automation that feels human. Data should make decisions simpler, not more complicated. Empower your whole team to make data-driven decisions with insightful visual analytics and reports, while custom dashboards keep your team on target.Starting Price: $509 per month -
25
UserSplit
UserSplit
User behavior analytics at your fingertips! Trace the flow, conversion metrics, and important events throughout the user journey. The simple and easiest analytics you can ever have. Real-time & overdue user analytics won't be a big deal. Discover your users' needs with in-depth & focused insights. Easy to export the user analytics data for consideration. Set alert of user important action that you want to control. Control your desired pages through funnel analysis. Discover your users in terms of their exact presence on your website pages, demographics, and interests. Mainly, you can control the traffic and the engagement on your product's existence in a certain way. Set the funnel analytics to monitor how many users come through your desired page to take your desired action. It makes easier visualization on your funnel stages and yes it helps you to identify your user drop-off.Starting Price: $19 per month -
26
Cerebri AI
Cerebri
CVX 3 will change the way you think about customer experience and what is possible when you see what real real-time can do to power your customer engagement and top-line revenues. Analyzing customer journeys using state-of-the-art artificial intelligence leads to a dramatic increase in understanding customer behavior. Real real-time CX means using advanced data engineering to process up to the second changes in generating customer journeys scored across all key performance indicators (KPIs), next best actions, and offers (NBAs and NBOs) in less than a second. Digital commerce, support centers, connected vehicles, device telemetry, and IOT are ideal for the application of real real-time CX. Cerebri AI CVX 3 is an end-to-end event-driven system that automates AI processes & reduces the time to get AI insights into production. Integrated low-code tools will allow flexibility to develop logic as business environments change. -
27
DataFinder
ByteDance
All the tools you need to drive growth. Create experiences that engage and convert more users with DataFinder, a BytePlus DataRangers product. Understand your customers better. Make data-driven decisions with industry-leading analytics, A/B testing and messaging capabilities. Discover in detail how your users interact with your offerings to improve their experience and lead them to take action. Identify and analyze users in groups based on their behaviors or actions, and compare them against one another to determine the key drivers of retention, conversion and more. With DataRangers' Multi-Path Funnels, you can easily visualize the steps your users take to complete a task, allowing you to pinpoint areas that cause drop-offs and customize them to aid in conversion. Break product features down to find out the reasons that contribute to user retention, and the factors that ensure they would return. -
28
Solitics
Solitics
Leverage Your Data In Real-Time For: Marketing Automation Retention. Automation Personalization Business Intelligence Support. Seamlessly integrate and utilize all your data, in real-time, from one place, for any business need. Enabling Companies To Build Amazing Products. Solitics centralizes your data and provides you with the best utilization tools out there. Whether it’s automation, personalization, product enhancement, analytics or execution – Solitics has got you covered! Marketing Automation. Real-time customer journeys based on all your data Personalized engagements across any marketing channel. Automated analysis of your retention and conversion performance. Machine-based decisions. Technology That Spans Across Industries. Gaming. Trading eCommerce. B2C Brands. For Marketing Teams. Best in class attribution. Analyze campaign impact on revenues across all marketing channels, using data streamed from backend sources. -
29
Scuba
Scuba Analytics
Self-service analytics at scale. Whether you’re a product manager, the head of a business unit, a chief experience officer, a data scientist, a business analyst, or an IT staffer - you’ll appreciate how simple Scuba makes it to access your data and immediately begin mining it for insights. Whether you’re trying to understand the behavior of your customers, your systems, your apps – or anything else associated with actions taken over time – Interana is the only analytics platform that lets you move beyond dashboards and static reports, to a mode where you and your team can interactively explore your data in real-time to see not just what is happening in your business, but why. With Scuba you're never waiting for your data. All of your data is always available, so you can ask questions as quickly as you can think of them. Scuba is designed for everyday business users, so there’s no need to code or know SQL. -
30
B2Metric
B2Metric
Customer intelligence data platform that helps brands analyze and predict user behavior across multi-channels. Analyze your data quickly and accurately. Identify customer behavior patterns and trends to make informed decisions with the power of AI and ML solutions. B2Metric can integrate with endless sources including databases you use the most. Optimize your retention strategies by predicting customer churn and taking preventive actions accordingly. Categorize customers into distinct groups based on their behaviors, characteristics, and preferences to enable targeted marketing. Refine marketing strategies using data-driven insights to enhance performance, targeting, personalization, and budget optimization. Provide unique customer experiences by optimizing touchpoints and tailoring marketing efforts. AI-based marketing analytics that reduces user churn & increases growth. Identify your customers at risk of churn and develop proactive retention strategies with advanced ML algorithms.Starting Price: $99 per month -
31
ChurnIQ
Cleeng
Put data science at the heart of your subscription business. ChurnIQ 2.0 gives you specialized retention analytics and AI-detected subscriber insights. ChurnIQ uniquely tackles subscription cancellations at every stage of the subscriber journey. ChurnIQ also lets you easily analyse and create different segments. So you can quickly trigger the campaigns most likely to retain and grow that segment’s value. ChurnIQ’s S3 data lake allows you to create a single view of your subscriber, no matter how many different tools you currently use. See how you are performing at every point in the customer journey with the ChurnIQ analytics dashboard. See the whole picture instead of disconnected data points. Get practical root cause diagnosis on your subscribers’ cancellations. ChurnIQ identifies customer segments for you based on their behavior, satisfaction levels, and lifecycle stages.Starting Price: $0.29 + 2.9% per transaction -
32
Auryc
Auryc
Auryc's visual intelligence platform empowers organizations to create exceptional customer journeys and increase revenue. The proliferation of today’s customer experience tools is fragmenting insights across analytics platforms. It’s no wonder enterprises still struggle to understand how digital journeys impact revenue. This is why we created Auryc. You should be spending less time with analytics tools guessing why and more time with customer journeys knowing why. Conventional analytics tools tell you WHAT is happening in your business. These are tip of the iceberg metrics you need to know daily. Knowing WHY empowers you to optimize your customer journeys faster. Auryc is a real-time journey intelligence platform that surfaces valuable insights with powerful visual context across all of your digital user journeys. Auryc auto-captures client-side events for customers and visitors. -
33
BSI CX
BSI Business Systems Integration AG
For marketing, sales, and service: Find, win, retain, and understand customers with BSI CX. Design, execute and optimize perfect customer journeys. Everything is cross-departmental, individualized for every customer, in real time, across all touchpoints, and fully automated – for extraordinary and emotional experiences. With BSI, personalized customer lifecycle management at all touchpoints becomes a reality. You will always know at what point in their lives your customers are. We believe that everyday life is the best trigger. With BSI’s trigger-based approach, you can respond to relevant (life) events in real time – and tell your customers the story that is right for them. To automate your omnichannel support, you can design, execute and optimize customer journeys as personalized campaigns, so-called “stories.” There is no need for IT skills: Everything works with drag-and-drop and with the help of a wide selection of pre-configured industry-specific “stories”. -
34
Coveo
Coveo
360° relevance across Websites, Ecommerce, Service, and the Workplace. Every search, recommendation, and interaction made it better. We help businesses deliver the relevant experiences people expect. With the Coveo Relevance Cloud, relevant search is just the beginning. Harness self-optimizing AI that learns from every click and query, at every touchpoint. So you can deliver experiences that get better and better, notice search relevance from Day 1, and scale to full 360° Relevance. Every click and query tells you what a customer wants. Serve up relevant product results, and tailored product and content recommendations, that they’ll want to 'add to cart. Connect each customer to the most relevant answers faster, with AI-powered customer self-service and AI-assisted agent responses. Coveo scores high marks for how we make things work, from drag-and-drop UI customizations to headless APIs and more. -
35
Algonomy
Algonomy
Algonomy’s real-time CDP helps marketers provide consistent personalized customer engagement in the moment. It enables real-time activation of audiences by unifying customer identities across online and offline channels for a single view. It is built for retail with the ability to track customer behavior using 1,200+ measures and dimensions out of the box. It uses ML algorithms to create micro-segments, throw up deep insights and uncover marketing opportunities throughout the customer lifecycle. -
36
Blue Green Analytics
Blue Green Analytics
Blue Green Analytics allows anyone to see how website visitors navigate, move through funnels, and reach conversion points. Stop making assumptions about your visitors and their web journeys. Start understanding them and seeing the paths they actually take. Traditional funnel and mapping tools rely on assumptions about how your visitors behave, but we all know people don’t always behave how we expect. Most tools, like Google Analytics, attempt to display visitor behavior flows but fail to display them in intuitive, actionable ways. No rows, tables, or data wrangling, generate visitor journey maps and analyze web interaction with ease. If you know how to use Google Maps or Waze, you can use Blue Green Analytics. Let our algorithms highlight which pages need to be optimized to maximize conversion. Find all the unexpected ways visitors are interacting with your site, people are full of surprises.Starting Price: $25 per month -
37
Tealium Customer Data Hub
Tealium
Tealium Customer Data Hub is an advanced platform designed to unify, manage, and activate customer data across multiple channels and touchpoints. By integrating data from websites, mobile apps, and other digital sources, it enables businesses to create a cohesive, real-time view of their customers. This centralized data hub empowers organizations to deliver personalized experiences, optimize marketing strategies, and enhance customer engagement. With robust features like data collection, audience segmentation, and real-time data orchestration, Tealium Customer Data Hub allows businesses to turn raw data into actionable insights, driving more effective customer interactions and improved business outcomes. -
38
Amplitude
Amplitude
Build products that drive outcomes. Amplitude is the product intelligence platform that helps teams convert, engage, and retain customers. Teams building digital products use Amplitude to better understand user behavior, ship improved experiences, and retain more customers. Gain a deeper understanding of how customers experience your digital products. Empower teams to ship faster, measure impact, and visualize user journeys. Personalize product experiences to drive engagement, conversion, and loyalty. Product intelligence gives teams the data and insights they need to build great product experiences—and do it at scale. Use self-serve analytics to understand what happens, why, and how to improve your product. Align on decisions and integrate with your existing workflows and tech stack to make changes, fast. -
39
Dashbot
Dashbot
Actionable Chatbot & Voice Analytics. Optimize Response Effectiveness. Understand User Behaviors. Increase User Satisfaction, Engagement, and Monetization. Optimize Customer Service Chatbot Response Effectiveness. Increase Conversions in Commerce Chatbots. Our AI-driven data cloud digests and translates all your transcripts across all conversational sources and channels. You then have a centralized view of all these conversational paths to optimize your chatbot’s performance and increase ROI. We are the only company to surface patterns with mishandled and unhandled intents to improve NLP engines, leveraging our proprietary Conversational Data Cloud™. -
40
Crewcharge
Crewcharge
Drive customer engagement by personalized workflows on user behavior! The cookie-free solution to track your customer behavior. Privacy-first approach, with extreme flexibility. Worry-free GDPR compliance. Product analytics tools like Google Analytics tell you how many people are using a feature. Customer analytics tells you which customer is able to achieve success. All-in-one dashboard to deploy retention strategies. Your product has a wide use case, but customers signup for one need, and it's your job to ensure their success. We've built 50+ customer retention strategies to help you get great feedback at the right time. Turn your customers into promoters. While it's great to have campaigns to ask for feedback, timing is critical. We offer several email templates to ask for feedback, at the right time. From surveys after free trials to booking meetings for dormant customers, we help you get the most out of your customers.Starting Price: $49 per month -
41
Hubalz
Hubalz
Get real-time, in-depth insights into your visitors’ behavior and preferences, so you can effortlessly optimize your site for maximum conversions. With Hubalz, you can easily visualize the user journey on your website. Our platform tracks every user action and provides a clear picture of how visitors interact with your site, from their first click to their last. Our website tracking system records all user actions without relying on cookies. You don’t have to write any code to track events – the process is completely automatic. Hubalz gives you heatmaps for each and every page, so you can see where your visitors are looking. With powerful heatmaps and scrollmaps, see what draws attention. Setup your funnels in 5 minutes, without any code. Use page views & button clicks as funnel steps, and see where dropoffs happen, visually. Then filter by dropoffs to inspect why exactly the dropoffs happened.Starting Price: $25 per month -
42
Dragonfly AI
Dragonfly AI
Dragonfly AI uses cutting-edge neuroscience to accurately and instantly show what grabs audiences' attention first across any content. Teams across the world’s biggest brands and agencies are using Dragonfly AI. Our suite provides everything you need to start improving the performance of your content instantly. Get real-time insight that uncovers what really grabs your customers’ attention. Understanding how design decisions impact audience attention eliminates guesswork and helps you to optimize your digital and real-world content and experiences throughout the design lifecycle. Effective testing and experimentation programs require significant investments of time, money, and expertise. Dragonfly AI provides easy-to-understand attention insights in real-time, enabling you to test ideas in seconds and maximize the value of user testing. Increase efficiencies across your design cycles with predictive analytics’ attention. -
43
Customerlabs CDP
Customerlabs
CustomerLabs CDP is a cloud-based digital marketing infrastructure that helps Ecommerce, SaaS, B2B and Agency marketers track, identify, segment, sync & analyze their customer data. The platform helps marketers orchestrate personalized campaigns across channels without any developer dependency. Track and collect the customer data you want from your website, app, CRM, email, service & offline channels. With identity resolution, you can map anonymous users and their activities across platforms and get a 360° view of your customers. Create customer segments based on behavior, demographics and user traits to trigger timely messages across channels. You can integrate and seamlessly sync this customer data with your existing marketing tools such as Google Analytics, Google Adwords, Mixpanel, Kissmetrics, Segment, Salesforce, Pipedrive, Zapier, Facebook and 180+ tools in real-time. Back your marketing decisions by capturing accurate customer data with CustomerLabs CDP.Starting Price: $29.00/month -
44
Mixpanel
Mixpanel
At Mixpanel, our mission is to increase the rate of innovation. Not only as a company, but for the businesses we serve. Through our analytics and engagement product, companies can analyze how and why their users engage, convert, and retain in real-time across web, mobile, and smart devices. Then they can use that data to improve their business and products. Mixpanel serves over 26,000 companies from different industries around the world, including Samsung, Twitter, and BMW. Headquartered in San Francisco, Mixpanel has offices in New York, Seattle, Austin, London, Barcelona, Paris, and Singapore. Great products are built by teams who know their users. Go beneath the surface to learn which features are popular, who your power users are, and the behaviors tied to long-term retention. See which features are popular and how many power users you have.Starting Price: $89 per month -
45
Calixa
Calixa
Use product usage data to find your top self-serve signups. Get a 360° view of customers and your interactions with them. Engage customers at a-ha moments to increase conversion. Scale your product-led GTM with insights and action in one place. Focus your time on the customers with the most potential. Use product and customer data to prioritize sign-ups that are most likely to convert. Understand what customers are doing with your product and how they are interacting with you. No longer be stuck in the dark with an incomplete picture of your customer. Engage customers at key milestones to improve conversion. Get real-time alerts when customers hit specific metrics or perform important actions. Streamline your workflow by taking action in Calixa. Kick off a sequence, create an opportunity, extend a trial, all from one place. Stop jumping from tab to tab. Get started in minutes, not months. With just a few clicks, connect all your data to Calixa and we take care of the rest.Starting Price: $499 per month -
46
Yandex.Metrica
Yandex
From traffic trends to mouse movements – get a comprehensive understanding of your online audience and drive business growth. Apply easy-to-use attribution models, filter out spam, and control bot traffic. Extensive user data including in-depth details on ad blocker usage. Set up to 200 goals per site, integrate ecommerce data, and track custom events. View session recordings, heat maps and form analytics reports all out of the box. Your data is updated in real time and never truncated – sampling is user-controlled. Track any amount of traffic and keep all of your data for an unlimited time. Watch how people engage with your site – user clicks, scrolling, mouse movements and keystrokes are all recorded in a video. Identify roadblocks on the way to purchase, see the intent behind clicks, and get insights on how to improve user experience. Discover which parts of a page drive the most attention and where your blind spots are. Locate exactly where users give up scrolling. -
47
TheyDo Journey AI
TheyDo
CX and design teams map customer journeys to bring insights and data together. TheyDo enables your business to align strategy, planning, and delivery around journeys. With Journey AI you can turn research into high-quality journeys. Get everyone on the same page with a clear journey hierarchy and a set taxonomy. Set your business goals and show how tackling big opportunities across journeys delivers results. Most organizations have hundreds of journeys that make up the customer experience, Journey AI maps them all out. Create a consistent way of working with journeys at the heart of operations. When everything is important, nothing is. TheyDo helps to uncover top customer needs. Track work across teams and impact NPS and CSAT together. Onboard your entire organization with SSO and make sure all departments find their place around the customer journeys. Once you get to the point where you’re discovering opportunities that you wouldn’t have otherwise found, we offer three simple plans.Starting Price: $65 per month -
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Touchpoint Dashboard
Strativity Group
We are experts in customer experience consulting, employee engagement programs, journey mapping, and organizational transformation consulting. Win in the marketplace by developing a differentiated customer experience strategy and bringing it to life. The world’s leading customer experience consultancy, unveils Customer Types and a revamped user interface within Touchpoint Dashboard. Customer Types enable users to create, manage and relate groups of customer categories directly into their journey maps. This feature is complimented by a revamped Interface that moves nearly every complex interaction into a simpler, easy design for Touchpoint Dashboard users. Now our users can assign specific touchpoints to all customers, segments, personas, employees, individuals and any other group they need to represent,” stated Touchpoint Dashboard’s Chief Product Officer, Peter Haid. “I personally love how beautifully and flexibly this feature humanizes customers in the context of a journey map. -
49
Hive Marketing Cloud
Hive Marketing Cloud
Hive Marketing Cloud: Customer Intelligence and Engagement Platform Hive Marketing Cloud Hive is a privately owned business, founded 2010, which specialises in the Travel, Insurance and Retail industries. Hive helps brands engage and convert audiences at scale by deploying highly personalised, sophisticated multi-channel marketing from a single platform – surfacing ALL of their data for improved, relevant customer experiences. Hive gives you the tools to discover data insights, reveal customer lifetime value, create recency frequency and value (RFM) based segmentation, orchestrate and automate customer journeys, and measure engagement and results, reporting on impact beyond clicks and opens.Starting Price: £1,750/month -
50
SankeyJourney
SankeyJourney
SankeyJourney is a powerful online tool designed for customer journey analysis within an app or website. With just a few clicks, users can upload a CSV file containing event data, and in a matter of seconds, a Sankey diagram or flow chart is generated, providing an interactive data visualization dashboard. It offers a variety of customization options, such as adjusting the number of steps, filtering events, grouping them, focusing on a session level, customizing colors and label sizes, and highlighting specific paths by clicking on nodes and segments. Users can also use the "event looping" feature to clean up redundancies and discover new patterns in users' journey. By analyzing their customer's journey, users can identify bottlenecks in the process and make improvements to increase engagement and retention.Starting Price: $19.99 per month