Audience
Companies of all sizes seeking a solution to manage their customer experience
About Alterian
Customers define their own journey. Alterian’s software easily recognizes and charts the ‘natural’ path as chosen by the customer. It spotlights pivotal ‘break points’ along the journey and ‘moments of truth’ experienced as customers get closer to achieving key goals, maximizing the value of every opportunity for both the customer and the brand. Brands can understand and quantify the effect of each tactical journey, illustrate how it affects continuing interactions, and realize how it impacts their business goals. The platform will learn to make the most efficient enhancements— ever-evolving and optimizing each customer journey. Alterian provides a unified view of the customer’s experience across your digital, offline, direct, and channel interaction points. That real-time dialogue with consumers makes visualizing end-to-end customer journeys possible—tracking critical changes in your customer’s interest at each touchpoint.
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Integrations
Company Information
Alterian
Founded: 1997
United States
alterian.com
Videos and Screen Captures
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Product Details
Platforms Supported
Linux
Training
Documentation
Support
Phone Support
Online
Alterian Frequently Asked Questions
Q: What kinds of users and organization types does Alterian work with?
Alterian works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does Alterian support in their product?
Alterian supports these languages: English.
Q: What kind of support options does Alterian offer?
Alterian offers support via phone support and online.
Q: What other applications or services does Alterian integrate with?
Alterian integrates with: Auth0.
Q: What type of training does Alterian provide?
Alterian provides training in the form of documentation.
Alterian Product Features
Customer Experience
Analytics
Supported
Customer Segmentation
Supported
Dashboard
Supported
Multi-Channel Collection
Supported
Sentiment Analysis
Supported
Action Management
Not Supported
Feedback Management
Not Supported
Knowledge Management
Not Supported
Survey Management
Not Supported
Text Analysis
Not Supported
Trend Analysis
Not Supported
