Alternatives to Peeve
Compare Peeve alternatives for your business or organization using the curated list below. SourceForge ranks the best alternatives to Peeve in 2026. Compare features, ratings, user reviews, pricing, and more from Peeve competitors and alternatives in order to make an informed decision for your business.
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1
SearchUnify
SearchUnify
SearchUnify is an enterprise Agentic AI platform that unifies enterprise knowledge and powers autonomous AI agents across the customer support lifecycle. Built on SearchUnifyFRAG™ (Federated Retrieval Augmented Generation) and Agentic RAG, it delivers contextually accurate, real-time responses across self-service, agent-assisted, and automated support workflows. Its product suite includes Cognitive Search, SearchUnifyGPT™, SUVA (Virtual Assistant), Knowbler, and Agent Helper. The Agentic AI Suite deploys eight specialized AI Agents handling case resolution, case classification, escalation management, knowledge management, case quality auditing, and L2 technical workflow automation. SearchUnify supports BYOLLM, enabling LLM flexibility without vendor lock-in, and uses Model Context Protocol (MCP) for secure enterprise integrations. A built-in governance layer provides role-based access control, PII masking, and compliance with ISO 27001, HIPAA, and SOC 2. -
2
Zendesk
Zendesk
Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. It works out-of-the-box and adapts quickly, enabling businesses to move faster. Built on billions of CX interactions, Zendesk AI supports the whole service journey—from self-service to agents to admins—helping teams resolve issues faster and operate efficiently at scale. Zendesk empowers agents with tools, insights, and context to deliver personalized service on any channel—social messaging, phone, or email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1200+ apps. Easy to implement, it frees teams from relying on IT or costly partners. Serving over 130K global brands in 30+ languages, Zendesk simplifies business complexity to create meaningful customer connections. Headquartered in San Francisco, it operates worldwide. -
3
Guru
Guru
Guru is the AI Source of Truth for your company. It’s an AI knowledge platform that connects everything your teams know—across chats, docs, and apps—into one trusted layer that delivers cited, permission-aware answers everywhere you work. Guru automatically connects to tools like Slack, Teams, Google Drive, Confluence, Salesforce, Zendesk, and more, so employees and AI assistants can access verified knowledge directly in their workflow. Every answer shows where it came from, inherits existing permissions, and stays accurate automatically through built-in verification and expert updates. By connecting knowledge, making it accessible everywhere, and keeping it trustworthy automatically, Guru eliminates manual searches and ensures everyone—human or AI—works from the same truth.Starting Price: $25 -
4
Intercom
Fin
Intercom is an AI-first customer service platform that enables businesses to deliver personalized and efficient customer support across multiple channels. Founded in 2011, the company offers a comprehensive suite of tools, including the Fin AI Agent, which provides instant, accurate answers to customer inquiries 24/7. Intercom's platform also features AI Copilot, assisting support agents with real-time solutions, and AI Analyst, offering insights and recommendations for support leaders. Trusted by over 25,000 global organizations, including Atlassian, Amazon, and Microsoft, Intercom facilitates over 500 million messages per month, enhancing customer interactions and support efficiency. Headquartered in San Francisco, with offices in Chicago, Dublin, Sydney, and London, Intercom continues to innovate in the customer service industry.Starting Price: $29/seat/month -
5
Clickalong
Profitonium Apps
Clickalong is an AI customer support platform for SaaS and software teams. Its in-app chat widget answers questions from selected help documents in the user's language and cites sources. When a user needs help completing a task, Clickalong can highlight the relevant buttons and fields and guide them step by step. Teams can record interactive product tours with a Chrome extension, view the user's screen, and hand conversations to a person through a shared inbox with assignment, notes, saved replies, and visitor context. The platform also includes a public help center, analytics for conversations and tour completion, and reports on unanswered questions. Slack alerts and Zendesk ticket handoff connect support workflows, while a REST API, OpenAPI specification, signed webhooks, and TypeScript SDK support custom integrations. Paid plans include monthly AI credits; guided tours and other advanced tools are available on higher tiers.Starting Price: $45/month -
6
pagergpt
pagergpt
pagergpt is a no-code AI Agent platform for SMBs, startups, and enterprises to create AI Agents for customer support, sales, retail, e-commerce, and internal operations. Build AI Agents trained on your website, documents, or by connecting with Notion, Intercom, Zendesk, Freshdesk, Google Drive, Notion, Confluence knowledge base to instantly resolve up to 80% of customer support, automate refunds, and queries instantly. Connect pagergpt with tools like Freshdesk, Zendesk, Intercom, Gmail, Outlook, Zoho Desk, Stripe, Shopify, Hubspot, Calendly, Cal to automate tickets, refunds/returns, order tracking, cancellations, upgrades, bookings, lead qualification, and payments and more. Create your AI Agent and go live in minutes.Starting Price: Free -
7
CoSupport AI
CoSupport AI
CoSupport AI, a SupportYourApp company, is AI customer support software for SaaS and e-commerce teams with a high ticket volume. It trains on your data: each draft is validated against your own sources before it is sent, for 99% response accuracy. Two products: - CoSupport AI Agent resolves Tier 1 tickets autonomously: billing, account access, order status, refunds. $0.50 per AI resolution, unresolved tickets are free. 74% average AI resolution across clients, up to 85% on the 2.0 architecture. - CoSupport AI Assistant is an AI copilot that drafts replies for human agents. $0.04 per AI response. Version 2.0 adds multi-step reasoning, decision logs and an agentic API. Runs inside Zendesk, Freshdesk, Zoho Desk, Intercom, Salesforce and more, with actions in 2,000+ apps. No-code setup, 120+ languages. Connects in ~10 minutes, fully live in ~3 days. First 1,000 AI responses free with a 30-day pilot. ISO 27001, GDPR, CCPA.Starting Price: $0.50/AI resolution -
8
hiy
Foldox
hiy is an AI support agent for your website. Paste your site's address and it learns from your pages and docs, then answers customers in a chat widget on your site. Each answer drawn from your material shows the passage it came from. When the material runs out, it says so plainly instead of guessing, and hands the conversation to your team with the whole chat attached. There is no per-resolution fee: plans are flat, so a busy month never brings a surprise bill. hiy also makes Team Agents that answer colleagues from internal docs, and a free Expert Twin with its own page. Teams can tune agent behavior and handoff rules, review conversations in an inbox, and connect hiy to helpdesk tools such as Zendesk and Intercom.Starting Price: $19.99/month -
9
Luron AI
Luron AI
Luron AI is a premium conversational AI platform for enterprise customer operations, built to handle inbound and outbound calls, chat, and SMS with human-like conversations, real-time context, and 24/7 availability. Its Voice AI platform replaces outdated IVR systems with intelligent voice automation that customers actually want to talk to, handling unlimited concurrent calls with natural, empathetic dialogue, real-time transcription, speaker diarization, searchable call logs, sentiment analysis, and seamless human handoff when live support is needed. Luron connects with CRMs, ticketing systems, payment gateways, telephony infrastructure, and 100+ enterprise systems, including Salesforce, HubSpot, Zendesk, and ServiceNow, so agents can sync data in real time and work with the current customer context. For digital channels, Luron’s Chat AI deploys across websites, mobile apps, WhatsApp, Messenger, and more, understanding intent, handling follow-ups and context switches, etc.Starting Price: $0.08 per minute -
10
AptEdge
AptEdge
AptEdge is an AI-powered technical support automation platform designed to help B2B software companies and enterprises resolve complex customer support issues. The platform uses autonomous AI agents to investigate support tickets, analyze technical documentation, and generate responses grounded in company knowledge. Its unified knowledge index connects information from ticketing systems, product documentation, engineering tools, code repositories, and internal communications. AptEdge provides autonomous ticket resolution, AI-assisted troubleshooting, customer self-service, and automated knowledge gap analysis. The software integrates with Salesforce, ServiceNow, Zendesk, Jira, Confluence, Slack, and other enterprise applications to support existing customer service workflows. Its governance capabilities include configurable AI runbooks, escalation rules, source citations, access controls, and audit trails to help organizations manage automated support operations. -
11
Fin
Intercom
Fin is a leading AI agent designed to deliver exceptional customer service by providing high-quality answers and resolving complex queries faster than competing AI agents. It features an all-in-one workspace to analyze, train, test, and deploy AI models without coding, enabling continuous improvement in customer interactions. Powered by the patented Fin AI Engine™, the platform refines queries, generates responses, validates accuracy, and optimizes performance for reliable outcomes. Fin integrates seamlessly with popular helpdesk platforms like Intercom, Zendesk, and Salesforce, supporting omnichannel communication across voice, email, live chat, and social messaging apps. It offers 24/7 support with human handoff and customizable workflows to fit existing business rules. With a pricing model based on resolutions, Fin ensures cost efficiency while driving outstanding customer experience.Starting Price: $0.99 per resolution -
12
Duckie
Duckie
Duckie provides AI-powered customer support designed for B2B SaaS companies, helping both customers and support teams quickly access accurate technical information. The AI support agent can automatically respond to support tickets, while the AI support copilot assists agents by searching the company's knowledge base to provide relevant answers. Duckie also offers log investigation, enabling technical support teams to troubleshoot and resolve issues by analyzing error logs, code changes, and customer data. With auto-updates and reminders, Duckie keeps support teams informed about product changes, Jira tickets, and pull requests. It integrates seamlessly into Slack, Zendesk, Microsoft Teams, and Discord, allowing companies to deploy the AI where their customers ask questions. Additionally, Duckie supports drafting responses and providing updates on ongoing tickets, significantly reducing resolution time and enhancing efficiency. -
13
Kim.cc
Kim.cc
Kim.cc is a managed AI customer support service built for ecommerce brands. Instead of handing a brand another helpdesk to configure and staff, Kim pairs an AI system with Sentinels, trained CX professionals who set up, train, and quality-check the AI against a brand's real tickets before it ever answers a customer, then keep refining it after launch. Most support tools sell automation and leave a brand to make it work. Kim closes this gap directly: every AI response runs through a confidence check, and anything uncertain routes to a Sentinel before it reaches a customer. The result is tickets getting resolved, not simply closed and reopened later. Kim charges $0.70 to $0.90 per resolved ticket, with no seat fees and nothing charged for tickets left unresolved. It integrates with Shopify, Zendesk, and Gorgias, handling order and return workflows in a brand's own voice. For ecommerce teams wanting support work handled, not another platform to manage.Starting Price: $0.70 per resolved ticket -
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Fini
Fini
Fini is the AI platform redefining enterprise customer support. Our AI agent, Sophie, acts like your best support rep—resolving up to 80% of tickets end-to-end with no human intervention. Trained on your existing knowledge base and workflows, Sophie delivers fast, accurate, and on-brand responses across tools like Zendesk, Intercom, Slack, Discord, and more. Built for complexity, Sophie goes beyond chat: she can take action, personalize responses, remember past conversations, and continuously improve. SOC 2, GDPR, HIPAA, and ISO compliant, Fini is trusted by industry leaders like HackerRank, Qogita, and Columntax to scale support and cut costs—without sacrificing customer satisfaction. Launch in minutes, improve in days, and transform your support operation in 60.Starting Price: $0.69 per resolution -
15
Helply
Helply
Helply is the complete AI-native support platform, rebuilt around agents that investigate, resolve, and take action. It replaces the help desk itself, so you don't run an AI add-on on top of another tool. Helply provides migration from Zendesk, Intercom, Freshdesk, Help Scout, Front and Groove. The platform covers ticketing, a shared inbox, live chat, a knowledge base, reporting and workflows. AI agents work inside that workspace. They look up the customer in Stripe, Salesforce or HubSpot, act within the permissions you set, and log every action. When a case needs judgment, they hand it to a person with the investigation attached. Per-seat pricing forces a choice about who gets access. Helply includes unlimited users on every plan and bills only the AI work, in credits. In support software since 2011. Plans from $49 a month, with a 14-day free trial and no card.Starting Price: $49 per month -
16
CollowAI
Collow AI
CollowAI is a hosted AI customer support assistant for websites. Businesses add website pages, PDFs, documents and FAQs as knowledge sources, then embed the assistant with a single script. Visitors ask questions in natural language and receive answers based on supplied business content; when it cannot answer confidently, it declines to guess and can hand the conversation, with context, to a support team. Teams customize the chat widget's branding, colors, tone, greeting and placement, and use the dashboard to review conversations, common questions, unanswered topics and usage to identify knowledge gaps. CollowAI helps small businesses, SaaS companies, online stores and agencies handle routine inquiries while reserving human support for conversations that need personal attention. Plans vary by assistant and widget counts, message allowances, team seats and knowledge sources; higher plans add analytics, CRM integrations and API access.Starting Price: $29/month -
17
Amendary
Data Foundry
Amendary is a cloud-based documentation maintenance tool that checks help-center articles and engineering docs against product changes in GitHub or changelog entries. It connects to Notion, GitHub documentation folders or wikis, Zendesk Guide, and Intercom Articles, then identifies pages that may be outdated and drafts corrections linked to the change that prompted them. Teams can review proposed edits, approve or dismiss them, and undo applied changes. Multilingual workflows carry corrections into translations for GitHub, Zendesk, and Intercom. The platform can generate documentation from code, suggest diagrams, and identify pages for cleanup. It is intended for support and product leads maintaining customer help content, and engineering teams responsible for runbooks, guides, and other technical documentation. Amendary offers a REST API and MCP endpoint for agents to inspect documentation status and pending fixes.Starting Price: $0 -
18
CustomerEagle
RSG Digital
CustomerEagle is a cloud-based customer support and sales platform for ecommerce, hospitality, retail, service, and SaaS teams. It combines a shared inbox for website chat, email, WhatsApp, Facebook Messenger, and Instagram with a customer record and tools for managing contacts, companies, and sales pipelines. Its AI assistant can answer routine questions using approved help-center content, PDFs, and website pages, with source citations, and pass uncertain or complex conversations to a human agent with context. Teams can publish a customizable website chat widget, create knowledge-base articles, review conversation and support analytics, and connect commerce data from Shopify or WooCommerce. Paid plans provide API access and webhooks, while integrations and channel availability vary by plan. CustomerEagle also supports workflows, routing, and human approval for sensitive store actions such as refunds.Starting Price: €24.99/agent/month -
19
leezy
hypescale GmbH
leezy.ai is an AI support agent platform that helps companies automate customer support, sales assistance, and website communication using their own business knowledge. Businesses can connect existing content such as website pages, FAQs, documents, help center articles, and internal knowledge sources. leezy.ai uses this information to answer customer questions through an AI-powered website chat widget. The platform helps reduce repetitive support requests, provide faster answers to visitors, guide users to relevant information, and support lead qualification by answering product, service, pricing, or onboarding questions. When human support is needed, companies can route users to a contact form, ticket process, or follow-up workflow. leezy.ai also helps teams review conversations, identify unanswered questions, detect knowledge gaps, and improve their support content over time.Starting Price: $0/month/user -
20
Macha
Macha
Macha puts AI agents on the help desk you already use: Zendesk, Freshdesk, Gorgias, Front, HubSpot or Intercom. Our team does the setup. We analyze your past tickets, pick the categories worth automating, build the knowledge base from your help center and past replies, and connect tools like Shopify and Stripe so the agent can look up orders and take actions. Every agent starts in safe mode, writing replies as internal notes until your team approves them, and a category switches to public replies once the drafts are right. A dedicated success manager keeps tuning it after launch. Pricing is about $0.40 a ticket, from $299 a month for 750 tickets, with setup included. Live in safe mode within 7 days, or your first month is free.Starting Price: $299 per month -
21
Aide
Aide
Aide is an AI-powered customer service platform designed to automate and enhance support workflows across various channels. Using generative AI models, Aide automatically classifies customer inquiries, drafts responses, and creates workflows to handle repetitive tasks. It provides real-time assistance to support agents by suggesting replies, automating common inquiries through bots, and offering relevant guidance based on previous tickets. Aide also features smart tagging to ensure accurate categorization and helps agents maintain consistency by centralizing standard operating procedures in one accessible location. Additionally, it supports chatbots capable of answering questions independently and seamlessly handing off complex issues to human agents. The platform integrates with popular helpdesk tools like Zendesk and Front, ensuring smooth deployment. Aide's automation reduces response times, increases agent efficiency, and improves overall customer experience.Starting Price: $300 per month -
22
DeskClone AI
DeskClone AI
DeskClone AI is a platform for building AI support agents that clone your team's expertise. Describe your support needs to Jarvis, the built-in super-agent, or upload your requirements and spec docs, and it builds, knowledge-loads, and publishes a custom, self-learning agent with a one-line embed code. Every change Jarvis makes is journaled and one-click reversible. Your agent answers from your docs, email history, and past tickets, and resolves the way your team does: looking up orders, processing refunds within limits you set, fixing account issues, booking appointments, in your own product and the tools you already use (Shopify, Stripe, Zendesk, PayPal, and more), with human approval exactly where you want it. Pricing is a flat monthly plan fee, not per-resolution or per-seat charges. Free plan available; paid plans start at $19/month.Starting Price: $19/month -
23
TheLoops
TheLoops
TheLoops is an all-in-one Intelligent platform providing actionable insights for CX teams using prediction and GenAI to increase your team’s productivity Get real-time prediction, trends, sentiment, topics and more in one easy to use AI platform. Say goodbye to multiple point solutions, manual data dumps and the need for a data engineer. Fueled by GenAI, TheLoops gives you dynamic next best recommended actions, auto-classification, summarization and more to supercharge your agents performance. Mission Control empowers managers to always understand what’s happening without any delays. 100 % QA coverage. SOC II and HIPAA compliant. Integrations with Intercom, Zendesk, Kustomer and more. Plus, the option to manual QA when need be. Learn more about TheLoops Auto QA with built-in coaching. -
24
Zendesk Guide
Zendesk
Knowledge is power. Using it is powerful. Support teams know the most about customer issues — and the best way to solve them. That’s why a knowledge base is a crucial part of any company’s customer experience strategy. It organizes frequently asked questions, product details, policies, and more, and empowers customers and agents with that information. Integrated seamlessly with Zendesk Support, Zendesk Guide is a smart knowledge base. It’s built to help you and your team continuously improve your content, keep it up to date, and serve it to customers before you can say “FAQ.”Starting Price: $15 per agent per month -
25
Wiredesk
Wiredesk, Inc.
Wiredesk is an AI customer support agent for mid-market and enterprise teams that handles conversations through website chat, a phone line, and a support email address. It uses information from a company’s website, help center, and documents to answer customer questions. When an issue needs a person, Wiredesk can transfer the call or create a helpdesk ticket that includes the conversation transcript, helping a human service team continue from the existing context. The product is intended to automate routine inquiries across several customer contact channels while keeping a route to human assistance for requests that need further attention. The vendor describes Wiredesk as a single agent serving these channels and states that its pricing does not use per-seat fees.Starting Price: $49 -
26
eesel AI
eesel.ai
eesel is an AI teammate platform that enables businesses to deploy autonomous AI agents across customer support, content creation, e-commerce, and internal operations workflows. The platform connects directly to existing business tools such as Zendesk, Slack, Notion, Confluence, Salesforce, HubSpot, Shopify, Intercom, and Google Drive to learn from company knowledge and historical data. eesel can answer customer questions, handle support tickets, draft content, manage inquiries, and perform operational tasks while following company-specific rules and processes. Organizations can train AI teammates using their documentation, conversations, policies, and workflows to ensure responses align with their business needs. The platform supports multiple agent types, including helpdesk agents, blog writers, and e-commerce assistants, each designed for specialized tasks.Starting Price: $100/month -
27
RunLLM
RunLLM
RunLLM delivers enterprise-ready AI support engineers that seamlessly ingest your documentation, code repositories, support tickets, and telemetry to build a unified knowledge graph and fine-tuned language models. These agents use agentic planning and tool use to analyze questions, scan logs, execute and validate code, resolve tickets, update docs, and proactively follow up, while exception-based workflows route only complex cases for human review. Customizable agents let you define distinct tones and behaviors, and multi-LLM orchestration ensures rigorously validated answers. Integrations across Slack, Zendesk, Docs, and more make deployment instantaneous, defining ROI in minutes by deflecting up to 99 % of inquiries, slashing mean time to resolution, and scaling support without adding headcount. With real-time dashboards, continuous insights into user environments, and seamless ingest-train-deploy workflows, RunLLM transforms support into an automated, high-accuracy experience. -
28
thatChat
La Luce
thatChat is a self-hosted AI chat and customer-support platform for websites and online stores. Businesses deploy it on compatible PHP hosting, a VPS, Docker, or their own server, then add a chat widget that answers visitor questions using website content, documents, and a knowledge base. Features include FAQ responses, lead capture, appointment requests, e-commerce product questions, conversation history, and handoff from AI to human operators. Teams can connect their own AI provider API keys, including OpenAI, Anthropic Claude, Google Gemini, Groq, and other OpenAI-compatible endpoints; provider routing and fallback are supported. WordPress and PrestaShop modules are available, along with a REST API and webhooks. Conversations and knowledge data remain on the customer’s infrastructure, while AI usage is billed separately by the selected provider. An operator mobile app supports managing and replying to conversations.Starting Price: $18/month -
29
AidEcho
RageEdge AI
AidEcho is a web-based AI customer support agent for businesses that want to answer visitor questions and route conversations to staff. It crawls a company's website and documentation, and can use uploaded documents such as PDFs as a knowledge source. The assistant responds from that material, links answers to source pages, captures leads, and can hand conversations to human teammates with the conversation history. Teams can configure the chat widget's appearance, set business hours and escalation behavior, assign or route conversations, and review conversation and support analytics. AidEcho can be installed on websites with a code snippet and has store connections for Shopify and WooCommerce that can provide live product, inventory and verified order information. Its plans include a free tier with one store, 50 pages/documents and 80 AI replies per month; paid plans start at $49 per month.Starting Price: $49/month -
30
Markprompt
Markprompt
Handle more support volume by giving your team AI superpowers instead of increasing headcount. Markprompt fits in at all touch points in the agent and customer journey. Bring customer support to the next level by deeply integrating it into your product and across touch points. With our REST APIs, JavaScript libraries, and headless React components, you can build customer support as an integral part of the user experience. Give your customer support team the tools they need to automate the mundane, so they can focus on what matters, delighting customers. Configure the instructions, behavior, and design of your chatbots and agent apps, and experiment with them in a playground environment before deploying. Learn how your customers and agents interact with your AI apps to spot deficiencies in your knowledge and address them. -
31
Zoom Virtual Agent
Zoom Communications
Zoom Virtual Agent is an AI-powered customer service automation platform that enables businesses to provide conversational support through voice and digital messaging channels. The platform uses agentic AI and natural language understanding to answer customer questions, resolve complex requests, and perform tasks across connected business systems. Organizations can deploy AI voice agents, chat agents, and automated receptionists to manage customer inquiries, route calls, and provide self-service assistance. Its AI Studio provides low-code tools for configuring agent behavior, creating workflows, connecting knowledge bases, and integrating external applications. Zoom Virtual Agent also supports multilingual conversations, personalized responses, appointment scheduling, and seamless transfers to human representatives with conversation context. -
32
Ultimo Bots
Ultimo Bots
Ultimo Bots is a no-code AI customer support platform for small businesses. Build agents by describing tasks in plain language and connecting website content, documents and knowledge sources. Agents answer questions, capture leads, book appointments and take actions in connected apps such as Calendly and HubSpot. Deploy across websites and messaging channels, with native Wix, WordPress and Webflow integrations. Human live-chat handoff lets a team take over the same conversation. Includes multilingual replies and lead and conversation analytics. Developed in Switzerland. Plans start at USD 29/month with a 7-day free trial.Starting Price: $29/month -
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Realm
Realm
Realm is an AI-powered knowledge and workflow platform designed for revenue teams, enabling instant access to company knowledge, automation of RFPs and questionnaires, and creation of bespoke AI agents that handle tasks across sales, support, and product workflows. It connects to tools your team already uses, such as Slack, Notion, Jira, Confluence, HubSpot, Zendesk, Google Drive, and more, to surface answers, automate responses, and orchestrate tasks from a single unified interface. Key features include a searchable knowledge base, “Assistant” chat for real-time answers, “RFP AI” for automating RFIs, RFQs, and security questionnaires, and customizable “Agents” that can be built for meeting prep, deal reviews, deal-desk support, or support-ticket resolution. Realm emphasizes secure enterprise architecture, single-tenant deployment, data encryption at rest and in transit, permissions enforcement, and regular penetration testing. -
34
JediDesk
JediDesk
JediDesk is an AI customer support and sales platform that automates conversations across website chat, Telegram, Viber, Instagram, Messenger, WhatsApp and email. It handles text, voice messages, photos and video, answers from a company knowledge base, and hands complex cases to human operators. Teams use the Magic Button to generate ready replies, connect CRM and eCommerce tools such as Pipedrive, SalesDrive and Horoshop, create tasks, update customer records and work with orders through APIs. Dialog and productivity analytics help teams monitor support quality and scale service. -
35
Twig
Twig
Twig semantically analyzes your documentation, knowledge bases, and past support tickets. Answering complex customer questions and reducing costs by 30%. AI models are trained on publicly available data. Increase productivity and reduce variance in support quality. Twig is an AI layer that works on top of your existing customer support applications. Twig helps your support agents respond quickly to customers with better responses. We use the latest AI has to offer to make every support agent a superstar. AI scans through all your documentation, knowledge bases, support tickets, etc to provide a recommended response. Citations help you know that the response is accurate and increases trust. AI betters itself by learning from your agents. Improving agent productivity and keeping high-quality CSAT is critical to every CX organization. Brings higher minimum standards on response quality and helps agents notice potential risks in responses. -
36
Mavenoid
Mavenoid
Mavenoid is a scalable support solution for hardware companies. With self-service and live support in one, you’re always ready to help your customers, from setup to daily use, to troubleshooting. Mavenoid is built for hardware support. Curious to see how it works for your type of product? Hop into our test drive area and see for yourself. From printers and speakers to dishwashers and robots, Mavenoid powers product support for the world’s most iconic brands. Seamless product support that gets to work in days, not months. Turn your knowledge & expertise into a working product assistant in minutes. Automate your repetitive inquiries such as troubleshooting, installation, warranty handling, and more. Effortless escalations with a suite of live support tools. Your agents can be more interactive with live video support. Chatbots are built to handle simple requests and promote leisurely conversations, not chit-chat. We help you solve real problems. -
37
armincx
chatarmin.com
armincx is a cloud-based AI customer service platform for e-commerce teams. It combines a shared inbox for customer conversations with AI agents that can answer questions using connected business data and perform approved support actions. Teams can define which actions an agent may take independently and which require human approval, with complex cases handed to staff. The platform is designed for support workflows such as order-status questions, returns, invoice requests, and other recurring post-purchase inquiries. By bringing conversations, customer and order context, automated responses, and human escalation into one service workflow, armincx helps e-commerce support teams handle customer requests across their channels while retaining control over sensitive or exceptional cases. It can connect to commerce and business systems to ground responses and carry out workflows. -
38
Salesforce Agentforce
Salesforce
Humans with Agents drive customer success together. Build and customize autonomous AI agents to support your employees and customers 24/7. An Agentforce Agent is a proactive, autonomous application that provides specialized, always-on support to employees or customers. They're equipped with the necessary business knowledge to execute tasks according to their specific role. Agentforce Service Agents engage customers autonomously across channels 24/7 in natural language. They resolve cases swiftly and accurately because every answer is grounded in trusted data. Set your Service Agent up in minutes using prebuilt templates, or customize fast with low-code. Define clear security guardrails and when to seamlessly escalate to human employees. Agentforce SDRs autonomously answer product questions, handle objects, and book meetings for sales reps. They act and respond accurately, with responses grounded in your business data. -
39
WebAgent
WebAgent.ai
WebAgent.ai offers a no-code platform for creating custom AI-powered chatbots, enhancing website customer support and engagement. Users can train chatbots with uploaded documents or website content data, ensuring accurate responses to unique queries. The platform allows for appearance customization to align with company branding. Chatbots can be programmed with specific instructions to tailor interactions for customer support, sales, or onboarding. Conversations are stored for insights, aiding in refining strategies and product development. Additionally, the chatbot facilitates lead generation by collecting contact info and providing conversation context. WebAgent can also function as an internal knowledge base, streamlining access to company information.Starting Price: $29/month -
40
Ultimate
Zendesk
Scale your support smarter with generative AI. Automate +80% of your support requests across all digital channels with the next generation of AI-powered bots. Effortlessly elevate CX, empower your agents, and enhance efficiency with Ultimate’s AI agents. Set out on the path to scalable support success with Ultimate's AI agents. As a part of Zendesk, we bring the tools, the team, and the tactics that can take you from 0 to +80% automation across digital support channels, including chat, email, messaging, and more. Welcome to the easiest way to get started with support automation. Connect UltimateGPT to your help center to build a bot that's able to resolve requests, escalate to an agent if needed, and requires absolutely no training or maintenance. -
41
Embed-bot
Musbahdev Software Services
Embed-bot is an AI-powered customer support platform built for modern teams that want fast, automated support without managing another dashboard. Train AI agents on your knowledge base, deploy them to your website and email support channels, and let AI handle customer conversations automatically. When human attention is needed, Embed-bot escalates conversations directly to Slack so your team can reply instantly from threads. Embed-bot combines AI automation, lead capture, human handoff, and Slack collaboration into one unified workflow. Features: AI-Powered Support: Provide AI-powered chat and email support that handles customer conversations automatically without human intervention. Smart Human Escalation: Escalate conversations directly to Slack when human attention is needed, with two-way Slack replies for support teams. Lead Capture & Qualification: Automatically capture and qualify leads through AI-driven conversations on your website and email channels.Starting Price: $39/month -
42
Hollo
Hollo
Hollo is a customer-support platform for teams building iOS and Android apps, websites, or web apps. It adds branded in-product chat through SDKs and web integration, then brings conversations into a shared inbox. Its AI assistant, Ollie, answers from a team's help content and hands conversations to staff when it cannot resolve them. Teams can configure server-side actions for approved tasks such as checking subscriptions, restoring purchases, updating accounts, or issuing refunds. The platform also supports push notifications, customer identity and conversation history, review requests, in-chat offers, subscription events, and Telegram replies. Teams can manage multiple apps, connect documentation and application endpoints, and provide support in users' languages. Hollo is for app publishers and SaaS teams that want to handle support inside their products, with SDKs for iOS, Android, React Native, Expo, Flutter, and web.Starting Price: $29/month -
43
Plain
Plain
Plain is an AI-powered customer support and collaborative experience platform built to help B2B teams manage and respond to customer conversations across Slack, Microsoft Teams, Discord, email, chat, forms, and in-product channels within one unified, lightning-fast workspace; it consolidates all support channels into a single inbox, connects internal systems via a flexible API-first model, automates workflows, and uses built-in AI tools, such as the customer-facing AI agent Ari to triage and resolve routine queries, Sidekick to assist team members with context-aware drafting and knowledge search, and Insights to detect trends and surface themes, to reduce manual work, accelerate response times, and improve customer understanding. It can add any knowledge source for precision, integrates with development and business tools, provides SLAs and workflow automation across channels, and is designed to enable teams to understand every customer.Starting Price: $35 per month -
44
Kodif
KODIF
KODIF is the first full AI workforce built specifically for ecommerce brands. We help teams support customers across their entire journey, reduce the load on human agents, and drive more revenue through subscriptions, upsells, and smarter shopping experiences. Every brand starts with an AI Agent. These agents can be tailored to different needs, but all connect directly to backend systems like order management, subscriptions, warehouse tools, and more, allowing them to take real action, not just hold conversations. There are three tiers. Tier 1 focuses on chat, delivering personalized, human-like conversations with real-time data and seamless handoffs to agents. Tier 2 expands into email and SMS, enabling authenticated, highly personalized experiences and segmented knowledge for global brands. The Super Agent connects across all channels, with advanced personalization and knowledge segmentation by brand or geography. All Agents also act as AI Shoppers, recommending products, -
45
Talki
Talki
Talki is an AI-native helpdesk for B2B support teams that answers routine tickets automatically while keeping human agents focused on the conversations that need them. It brings web chat, email, and Telegram into one shared inbox where teams can assign, reply to, and resolve conversations without switching apps. Setup starts by connecting a channel and pointing the AI at company documentation; Talki scans the website to build a knowledge base and begins answering customers from that information. Its AutoPilot AI agent reads each ticket and customer context, replies from the knowledge base, and either closes the issue or escalates it when uncertain. Backend Connect can pull customer information such as plan details, MRR, company data, and custom fields directly into the ticket, reducing the need to open separate CRM systems. Built-in DeepL translation supports multilingual conversations from the same inbox, while one-line macros can combine actions.Starting Price: €9 per month -
46
Outverse
Outverse
Outverse is an AI-driven platform designed to alleviate customer support bottlenecks by autonomously resolving up to 80% of complex support queries and efficiently managing the remainder through seamless hand-offs to support and success teams. The platform features an AI Agent capable of processing billing changes, subscription refunds, and account administration tasks for authenticated users, ensuring actions are executed promptly and accurately. For intricate issues, Outverse offers an Internal Copilot equipped with customizable playbooks, enabling support teams to automate common workflows and expedite resolution times. The system also supports pain-free escalation and hand-offs by setting custom rules that direct customer conversations to the appropriate team or agent, ensuring critical issues receive immediate attention. Outverse is particularly beneficial for highly regulated industries, teams experiencing high ticket volumes, and companies with complex software products. -
47
Misterio
Shifting Apps Ltd.
Misterio is a proactive AI agent for customer support and sales that answers customer questions around the clock across a website, Telegram, and compatible helpdesks. It can initiate a website conversation when a visitor hesitates, guide customers through multi-step scenarios, answer from a business’s knowledge base, and hand a conversation—with its context—to a team member when human help is needed. The agent can connect to business systems to look up live information such as order or account details and carry out actions such as updating a record or opening a ticket. Teams can configure scenarios without code, while Misterio’s team assists with initial setup and testing. The cloud service also supports user onboarding and sales journeys, provides analytics and funnels, and advertises automatic responses in 75 languages. Pricing is based on monthly dialog packages rather than per-seat fees.Starting Price: $49/month -
48
Frigade
Frigade
Frigade is an AI-powered product adoption platform that takes a fundamentally different approach to user onboarding. Instead of requiring teams to manually build tooltips, product tours, and help articles, Frigade deploys AI agents that learn your product by actually using it. The AI navigates your app, understands workflows, and builds a complete model of how everything works. From there, Frigade generates onboarding flows, answers user questions in-app, and proactively guides users based on what they're trying to accomplish. When your product changes, the guidance updates automatically. Key capabilities include Magic Links, live UI highlighting, proactive suggestions, automatic product change detection, in-app action automation, and handoff to human support for complex queries. Multilingual out of the box, with Slack integration. Integrates with PostHog, Amplitude, Segment, Intercom, HubSpot, Zendesk, and Salesforce. SOC 2 Type II and GDPR compliant. Trusted by Vercel, Merge, Morning -
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Aisera
Aisera
Aisera stands at the forefront of innovation, introducing a revolutionary solution that redefines the way businesses and customers thrive. Through cutting-edge AI technology, Aisera offers a proactive, personalized, and predictive experience that automates operations and support across various sectors, including HR, IT, sales, and customer service. By providing consumer-like self-service resolutions, Aisera empowers users and drives their success. Unleashing the power of digital transformation, Aisera accelerates the journey towards a streamlined future. By harnessing user and service behavioral intelligence, Aisera enables end-to-end automation of tasks, actions, and critical business processes. Seamlessly integrating with industry-leading platforms such as Salesforce, Zendesk, ServiceNow, Microsoft, Adobe, Oracle, SAP, Marketo, Hubspot, and Okta, Aisera creates exceptional business value. -
50
Parahelp
Copilot Labs
Parahelp is a cloud-based AI customer support platform that helps teams build and operate agents to resolve customer requests end to end. Its Customer Agent can respond through email, live chat, and Slack, or work with an existing ticketing system. An Internal Agent helps teams build, test, and refine the customer agent using historical tickets, company context, and scoped connections to business tools. Teams can review test simulations, approve agent actions, and choose which types of replies or actions run autonomously. This supports workflows such as checking account or subscription details, researching product issues, and carrying out permitted tasks like refunds. Parahelp is intended for customer-support teams that need AI agents grounded in their products, policies, and operational systems.Starting Price: $1/ticket
