Audience

Customer support and sales teams at ecommerce, service, retail and hospitality businesses.

About CustomerEagle

CustomerEagle is a cloud-based customer support and sales platform for ecommerce, hospitality, retail, service, and SaaS teams. It combines a shared inbox for website chat, email, WhatsApp, Facebook Messenger, and Instagram with a customer record and tools for managing contacts, companies, and sales pipelines. Its AI assistant can answer routine questions using approved help-center content, PDFs, and website pages, with source citations, and pass uncertain or complex conversations to a human agent with context. Teams can publish a customizable website chat widget, create knowledge-base articles, review conversation and support analytics, and connect commerce data from Shopify or WooCommerce. Paid plans provide API access and webhooks, while integrations and channel availability vary by plan. CustomerEagle also supports workflows, routing, and human approval for sensitive store actions such as refunds.

Pricing

Starting Price:
€24.99/agent/month
Pricing Details:
Free: €0 indefinitely, with one agent included, up to five users, one inbox, and 25 one-time AI resolutions. Standard costs €24.99 per agent/month with monthly billing or €19.99 per agent/month billed annually. Prices exclude VAT. Paid plans include a 30-day trial with no credit card required and 50 Eagle AI resolutions to test. Unused trial resolutions carry over to the Free plan. Standard includes 50 AI resolutions per agent/month; extra resolutions cost €0.99 each.
Free Version:
Free Version available.
Free Trial:
Free Trial available.

Integrations

API:
Yes, CustomerEagle offers API access

Ratings/Reviews

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Company Information

RSG Digital
Founded: 2026
Netherlands
customereagle.com/en

Videos and Screen Captures

CustomerEagle Support inbox with customer conversation, suggested action, and customer context panel.

CustomerEagle Support inbox with customer conversation, suggested action, and customer context panel.

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Product Details

Platforms Supported
Cloud
Training
Documentation
Support
Online

CustomerEagle Frequently Asked Questions

Q: What kinds of users and organization types does CustomerEagle work with?
Q: What languages does CustomerEagle support in their product?
Q: What kind of support options does CustomerEagle offer?
Q: What other applications or services does CustomerEagle integrate with?
Q: Does CustomerEagle have an API?
Q: What type of training does CustomerEagle provide?
Q: Does CustomerEagle offer a free trial?
Q: How much does CustomerEagle cost?

CustomerEagle Product Features

Live Chat

Offline Form Not Supported
Geo Targeting Not Supported
Transfers / Routing Not Supported
Third Party Integration Not Supported
Canned Responses Not Supported
Website Visitor Tracking Not Supported
Proactive Chat Not Supported
Screen Sharing Not Supported
Customizable Branding Not Supported