Wiredesk

Talki is an AI-native helpdesk for B2B support teams that answers routine tickets automatically while keeping human agents focused on the conversations that need them. It brings web chat, email, and Telegram into one shared inbox where teams can assign, reply to, and resolve conversations without switching apps. Setup starts by connecting a channel and pointing the AI at company documentation; Talki scans the website to build a knowledge base and begins answering customers from that information. Its AutoPilot AI agent reads each ticket and customer context, replies from the knowledge base, and either closes the issue or escalates it when uncertain. Backend Connect can pull customer information such as plan details, MRR, company data, and custom fields directly into the ticket, reducing the need to open separate CRM systems. Built-in DeepL translation supports multilingual conversations from the same inbox, while one-line macros can combine actions.

CollowAI is a hosted AI customer support assistant for websites. Businesses add website pages, PDFs, documents and FAQs as knowledge sources, then embed the assistant with a single script. Visitors ask questions in natural language and receive answers based on supplied business content; when it cannot answer confidently, it declines to guess and can hand the conversation, with context, to a support team. Teams customize the chat widget's branding, colors, tone, greeting and placement, and use the dashboard to review conversations, common questions, unanswered topics and usage to identify knowledge gaps. CollowAI helps small businesses, SaaS companies, online stores and agencies handle routine inquiries while reserving human support for conversations that need personal attention. Plans vary by assistant and widget counts, message allowances, team seats and knowledge sources; higher plans add analytics, CRM integrations and API access.