Alternatives to NiCE Workforce Management (WFM)
Compare NiCE Workforce Management (WFM) alternatives for your business or organization using the curated list below. SourceForge ranks the best alternatives to NiCE Workforce Management (WFM) in 2026. Compare features, ratings, user reviews, pricing, and more from NiCE Workforce Management (WFM) competitors and alternatives in order to make an informed decision for your business.
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Assembled
Assembled
Assembled is the only platform that unifies AI agents and intelligent workforce management to power fast and flexible support operations. Built for scale, we help teams automate over 50% of customer interactions, forecast with 90%+ accuracy, and optimize staffing across in-house and BPO teams. Orchestrate every chat, email, or call, balancing workloads between human and AI agents in real time — without sacrificing quality or control. Trusted by Stripe, Canva, and Robinhood, Assembled transforms support from a cost center into a strategic advantage. Our Workforce and Vendor Management tools connect forecasting, scheduling, and performance for smarter staffing decisions. AI Agents automate conversations across channels with your workflows and brand voice. AI Copilot empowers agents with real-time guidance, suggested replies, and one-click actions for faster, higher-quality resolutions. -
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Twilio Flex
Twilio
Everything you need to deliver personalized customer experiences, all on one powerful platform. Twilio Flex is the programmable cloud contact center platform that gives your company complete control over how, when and what you deploy to deliver digital-first engagement with the widest breadth of communication channels. Unlock hyper-personalization by gathering relevant, contextual information at your agents' fingertips, integrating data from CRM, payment systems, service ticketing, and more. Flex customers have reported lower handle times by up to 38% after giving agents personalized access to information from multiple backend applications. Twilio Flex powers over half a million agents today and is accelerating digital transformation by freeing companies from the limitations of legacy call centers. Find the documentation, sample code, and developer tools needed to tailor your contact center to your business’s unique needs.Starting Price: $1.00/user -
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NiCE CXone Mpower
NiCE
NiCE CXone Mpower is an AI-first customer experience platform designed to improve CX at scale. It unifies experience automation, AI agents, knowledge management, and analytics into a single, secure platform. The platform uses purpose-built CX AI models to resolve customer needs instantly and proactively. NiCE enables businesses to automate customer intent from initial interaction through fulfillment. With real-time dashboards and reporting, organizations gain visibility into AI-driven CX performance and outcomes. The platform integrates seamlessly with existing enterprise technologies through hundreds of prebuilt integrations. Trusted by global brands, NiCE powers billions of customer interactions each year with measurable business impact. -
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Eleveo
Eleveo
Global, award winning contact center compliance & workforce optimization solutions. Compliance recording can protect your company from theft, litigation & fines. Sleep well knowing Elevēo has you covered for everything from voice calls to land mobile radios. Remove, or anonymize details from data collected to stay in compliance. Archive datasets based on configurable rules and automatic categorization. Supervise your teams voice interactions with customers in real-time. Detailed audit logging for every system action with simplified extracts for compliance reviews. Your support, sales & back-office business transactions are critical. Protect your interests by recording everything into a single place with automated categorization by type, source, and customer where any interaction can be easily reviewed. We have been recording voice calls for decades. All over the world our solutions are trusted. -
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Ubeya
Ubeya
The ultimate staffing platform for temporary and shift work. Offering an end-to-end solution for staffing/recruitment agencies, stadium event management and businesses employing temp workers. Ubeya empowers businesses and agencies through optimizing processes, scheduling, communication, payroll and compliance. The platform includes two apps for employees and managers, and a client portal for orders. Ubeya deploys AI-powered demand forecasting to create schedules that become more accurate over time, helping you schedule the right employees at the right times. The worker is at the center of the platform. We understand that flexibility is the mantra in today's work environment, and build our software to encourage employees to pick up shifts at the times that fit best for them, leaving workers and employers satisfied.Starting Price: $4/month/active user -
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Intradiem
Intradiem
Intradiem is the only workforce automation solution that delivers guaranteed results while improving both agent engagement and the customer experience. Our powerful technology acts as an automated manager for the contact center with rules triggered in real-time by actual center conditions. We power over 1.2 billion automated actions annually and have saved our customers over $160 million in the past 2 years.Starting Price: $0 -
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Genesys Cloud CX
Genesys
Genesys Cloud CX is a comprehensive, cloud-based contact center solution designed to deliver exceptional customer experiences across various communication channels. Built with scalability and flexibility in mind, it integrates voice, chat, email, social media, and messaging platforms into a unified interface. The platform leverages advanced AI and analytics to provide real-time insights, automate routine tasks, and personalize interactions, ensuring efficient and effective customer engagement. With its robust workforce management tools, businesses can optimize staffing and performance while maintaining high service standards. Genesys Cloud CX is designed for seamless deployment and adaptability, making it an ideal solution for organizations of all sizes looking to enhance their customer service capabilities.Starting Price: $75 per user per month -
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Shiftboard ScheduleFlex
Shiftboard
ScheduleFlex is a workforce scheduling solution designed for service-centric organizations in industries such as healthcare, public safety, call centers, and staffing. It enables managers to respond swiftly to changing labor demands by adding or modifying shifts on the fly and automatically assigning them to qualified and available employees. The platform offers robust day-of scheduling tools to efficiently handle last-minute changes, such as unexpected callouts and service demand fluctuations. Additionally, ScheduleFlex provides mobile-based communications to keep managers and employees closely connected, ensuring smooth operations. By offering clear visibility into available and qualified resources, managers can achieve higher shift coverage and reduce overtime.Starting Price: $2.00/month/user -
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Vantage Point
Pipkins
Vantage Point is Pipkins’ premier enterprise workforce management (EWM) product, featuring comprehensive scheduling, forecasting, and planning functionality for complete enterprise-wide, front office, back office, multi-site, contact center workforce management (WFM) and performance management. At Pipkins, we understand that details matter with every contact. Vantage Point uniquely handles every contact that comes into organizations, including calls, chat, text message, e-mail, and back office work items. Pipkins utilizes our own state-of-the-art algorithms developed by founder, Dr. James Pipkins. The use of these algorithms makes Vantage Point simply the most accurate forecasting product on the market, enabling companies to solve complex operational issues in today's multi-faceted omni-channel workforce management environments. Vantage Point gives organizations a proven WFM solution with the ability to automate processes and reduce costs. -
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Calabrio ONE
Calabrio
Calabrio ONE gives you the complete toolset to unlock the tremendous value buried within your customer interaction data and use it to transform your entire business. One seamless solution combines a fully integrated workforce optimization suite with powerful voice-of-the-customer analytics tools deployed how you choose—in the cloud, on-premises, or in a hybrid environment. Capture every customer interaction across all channels. Extract predictive and prescriptive insights. Elevate customer experiences, improve employee engagement and increase operational efficiency. Then, extend customer-centric strategies across the business to accelerate sales, drive innovation and move your business forward. Capture every interaction. Hear every voice. Record every call, every time. Seamlessly integrate Calabrio ONE with best-of-breed channel systems. Create a central command center for your contact center. -
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NiCE Employee Engagement Manager (EEM) is a workforce management automation solution designed to empower contact center agents with greater schedule control. It provides mobile self-service tools that allow employees to manage shifts, time off, and extra hours from anywhere. EEM automates intraday adjustments to keep staffing aligned with real-time demand. AI-driven rules help organizations automate scheduling actions while maintaining visibility into performance impacts. By giving agents more flexibility, EEM helps reduce attrition and improve engagement. Real-time productivity alerts support consistent performance throughout each shift. The solution drives workforce harmony by balancing coverage, efficiency, and employee satisfaction.
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AgentTime
Portage Communications
AgentTime™ call center scheduling software is an easy-to-use, affordable solution for call center workforce management. With our AgentTime software, you import your call volume forecasts and average call lengths by time period. AgentTime will create optimal weekly schedules for your agent groups. Our AgentTime call center scheduling software includes Portage’s powerful Call Center Designer and SimACD call center staffing software. These two modules are used to calculate optimal agent levels for each time period for your workweeks. Call Center Designer predicts your staffing requirements and other performance statistics for each time period in your workday using established Erlang-C formulas. SimACD then refines these calculations allowing you to test and try out different numbers of agents in a computer-simulated automatic call distributor (ACD) before creating the schedule. Our intuitive user interface lets you create weekly schedules. -
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Verint Workforce Engagement
Verint
Leapfrog the competition with AI-powered tools built for the future of your workforce. Engage and manage your contact center, back office and branch teams. Today’s workforce includes humans and bots handling multiple complex requests across diverse channels and multiple locations. With Workforce Engagement, you can: Balance employee schedule flexibility with optimal staffing levels Measure and improve the quality and compliance of interactions Gather rich insights about conversations across all engagement channels Provide AI-powered assistance in real-time for optimal outcomes Verint Workforce Engagement is a Customer Engagement Platform with AI and automation at its core providing best of breed capabilities to manage, analyze, and improve customer engagements. A platform that is designed for the hybrid workforce, spans all customer engagement use cases instead of just the contact center, and is built on an open architecture. -
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CommunityWFM
CommunityWFM
CommunityWFM is a modern WFM solution that keeps everyone involved in the scheduling process. Developed with a focus on collaboration between remote workforce management (WFM) analysts, supervisors, and agents to improve forecasting and scheduling. Cloud workforce management software built for WFM professionals to make them more efficient at their job. Save time and money with a unique blend of intraday management and automated planning solutions. Mobile WFM has never been more important. Community Everywhere is a must have for optimized scheduling. The on-the-go solution for agents, supervisors, and WFM professionals to communicate about their schedules and shifts. Agents are able to view their current and past schedules in real-time directly within the app so they don't miss any upcoming shifts. -
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Aspect Workforce
Aspect, an Alvaria Brand
Elevate your employee engagement and maximize contact center productivity without increasing cost. Aspect Workforce (formerly Alvaria Workforce & Aspect Workforce Management) gives you the tools your organization needs to maximize efficiency, monitor, improve and reward agent performance and reduce turnover. Starting with our market-leading workforce optimization capabilities, the WEM Suite adds employee-centric agent experience capabilities such as game mechanics. The result of this combination is the most powerful, most comprehensive workforce engagement solution in the market. Employ Aspect Workforce to get the most from your contact center technology, whether your team is working on-site, remotely on-the-go or in a work-from-home setting. Choose the tools you need from our WEM portfolio and start achieving high-quality customer interactions, better customer experiences and more engaged agents — all at a lower operating cost. -
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Zendesk Workforce Management (WFM) is an AI-powered solution designed to optimize staffing, scheduling, and performance tracking for customer support teams. It leverages historical data to forecast staffing needs accurately, helping reduce overtime and avoid scheduling gaps. The platform automates agent scheduling, tracks real-time activity, and offers analytics for customizable planning. Zendesk WFM empowers agents with better visibility into their tasks, enhancing productivity and job satisfaction. Companies using Zendesk WFM report significant improvements in first reply time, call resolution, and operational cost savings. The software is easy to integrate into existing Zendesk environments and supports businesses of all sizes.Starting Price: $5.00/month/user
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Verint Workforce Management
Verint
Get to know the workforce management (WFM) solution with the highest customer satisfaction ratings in the industry. It’s WFM made easy. Powerful workforce management software improves both the customer and the employee experience while helping your organization achieve its goals. We’ve reimagined how to make WFM software easy to use in an increasingly complex environment. You can trust that the right people are scheduled at the right time and maintain the focus on the needs of the customers. We’ve removed the complexity without removing the features you depend on. Our modern, cloud-based interface is optimized to make common tasks easy. We understand the importance of making an interface that is familiar and intuitive. Our seamless interface supports all the capabilities you need while delivering an enhanced experience. Are you ready for streamlined visualizations that allow workforce managers to see all they need without toggling screens? -
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Smartplan
Smartplan
Are you tired of planning your shifts in Excel but not ready to take on a complicated and expensive system? With Smartplan you get everything you need at a low price: Userfriendly shift planning, easy communication, shift swapping, punch clock, salary, free apps, and everything in between. Easily create, share and update staff rotas with our user-friendly and flexible tool. Never miss a change in your rota. Your employees get their shifts right in their pockets. Handle shift swaps on the go from our Android and iPhone apps. Get the full overview of your employee's planned and actual work hours. The first phase is the planning itself. The puzzle where the staffing need is defined and covered. Smartplan has everything you need to provide you with the full planning overview in a shift planning system that is easy to use. Clever template system for you to create rotas with repeating patterns and save time.Starting Price: $27.64 per month -
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Inteam
Inconcert
Inteam is a workforce management solution designed for contact centers that optimizes team planning and operational efficiency by aligning agent schedules with forecasted workload across all communication channels. It uses advanced algorithms fed with historical interaction data to generate highly accurate demand forecasts, determining the number of agents and hours required to meet service levels with precision exceeding 95%. Based on these forecasts, Inteam automatically plans and organizes shifts while considering labor regulations, employee preferences, vacations, holidays, and seasonal variations, enabling balanced distribution of workloads between peak and low-demand periods. It supports multichannel environments by distributing interactions across agents according to service needs and skills, while also offering centralized management of schedules, absences, training sessions, and internal activities. -
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Plannam
Plannam
Plannam is a WFM consultancy and software provider that helps organizations plan, schedule, and manage their workforce more intelligently. With a modular SaaS platform and AI-driven optimization, Plannam ensures legal compliance, streamlines time tracking and shifts, and empowers employees through self-service portals. For mid-sized and large companies looking to reduce workforce costs and increase operational control, Plannam offers an integrated approach: strategy, technology, and ongoing support in a single partner. -
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Rotageek
Rotageek
Rotageek helps businesses perfectly predict and meet demand by using data-driven tech to effectively and fairly schedule staff. Using personalised algorithms and machine learning to identify patterns that would otherwise go unnoticed - Rotageek provides best-in-class business forecasting and workforce management. -
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cc-Modeler Professional
KoolToolz.com
cc-Modeler ProfessionalSoftware, tools to optimize call center performance and schedulingcc-Modeler call center software simplifies staffing, scheduling and optimizing service in your call center - no matter whether it is large or small. Use it to improve your service levels, identify staffing gaps and have happier customers. Suitable for any organization handling incoming customer calls - call centers, helpdesks or support groups. Identify your real staffing needs for each period through the day. Handle multiple shifts and planned breaks, so that you can optimize agent schedules and coverage. Provide detailed performance analysis throughout the day, based on your service level goals. Eliminate periods of agent overload. Improve overall call center capacity. Improve customer satisfaction through reduced ASA and more consistent performance. Reduce the number of abandoned calls from your customers. Increase Customer Satisfaction. -
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Mosaic
Mosaic
Mosaic is an AI-powered resource planning and workforce management solution that increases profitability and productivity. It integrates with most project and financial management software to automatically gather data and show who is working on what, when. Teams can then accurately bill and forecast, effectively manage capacity, and strategically plan workloads. Mosaic rescues organizations from clunky spreadsheets and gives them the true big picture. Get started today with a free 30-day trial.Starting Price: $9.99 per user per month -
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Cisco Webex Workforce Optimization provides integrated capabilities for team performance management to enhance our Unified Contact Center Express and Webex Contact Center product offerings. To provide efficient, effective, customer-focused service, supervisors must have the data and tools to manage team performance and deliver exceptional customer experiences. Increase first call resolution and team productivity with scalable voice and screen call recording and quality evaluation solutions. Free managers from scheduling headaches so they can focus on strategic improvements and engage with real-time feedback. Gain data-driven insights from speech and desktop action analysis to improve customer experience and drive revenue. Webex Workforce Optimization integrates directly with Cisco Unified Contact Center Express and Webex Contact Center solutions to enhance and transform the supervisor experience and create a contact center of excellence.
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Calabrio Workforce Management
Calabrio
Revolutionize how you manage and empower your workforce. Calabrio WFM’s dynamic cloud and on-premise solutions enable contact centers to plan and manage operations, engage employees and create stellar customer experiences. Combining optimized staffing with employee engagement possibilities, Calabrio WFM enhances visibility, adaptability and performance. Mobile-ready, agent-friendly, meet a solution that unleashes the potential of your organization and people. Our self-service and dynamic scheduling technology will match the dynamism of your operations, fostering a more flexible, desirable working environment that meets the needs of your employees. Incorporate powerful technology into your WFM processes via self-service Agent tools and automated contact center platform connectors to streamline forecast creation, schedule generation and communication processes. Engage employees with timely feedback and gamification tools to foster growth and development, while providing the flexibility. -
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Orgvue
Orgvue
Orgvue has the power to bring people and business data to life through a richer, more visual organizational design and workforce planning experience. For every design and planning challenge, we have a solution. Orgvue puts an organizational structure in place to ensure you have the right people, in the right place, at the right time. Helping you bridge the gap between workforce demand and supply. Organizational design with Orgvue is an ongoing and cyclical process of continual improvement, with access to best-in-class methodology on a single platform. Through a combination of SaaS and advisory services, Orgvue helps you establish the target demand and manage gaps between workforce supply and demand. In a constantly changing world, Orgvue has the design and planning capability to shift your organization's structure, size, and talent in response to change. Deliver promised value with Orgvue as your workforce planning platform. -
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Peopleware
Peopleware
Peopleware is a comprehensive workforce management (WFM) platform designed to optimize work scheduling, forecasting, and employee time tracking. It uses machine learning to predict short-, mid-, and long-term workloads, enabling businesses to plan effectively. The platform offers advanced scheduling tools that balance employee preferences with business demands for optimal workforce allocation. Peopleware also supports intraday management to adapt schedules in real-time, ensuring flexibility amid unexpected changes. Additional features include automated time-off management and seamless time and attendance tracking integrated with payroll. Trusted by over 500,000 users worldwide, Peopleware aims to improve operational efficiency while reducing employee burnout and costs. -
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Legion
Legion
New challenges in workforce management need modern solutions. Manual spreadsheets and legacy software can’t keep up. The Legion WFM platform is AI-powered and cloud-native, delivering the most advanced and intuitive enterprise solution – and employees love it. Modernize employee experiences while optimizing your workforce management. Legion WFM uses machine learning to create highly accurate demand forecasts that ensure optimal staffing. Automated labor forecasts are 98% accurate. Business demand is forecasted in dollars, transactions, foot traffic, or other variants. Your unique labor model and staffing policies are factored in. Fully-automated forecasts continually use and learn from thousands of data points. Happy employees help you attract and retain guests. Legion WFM increases workforce productivity while engaging staff with advanced and easy-to-use tools. Legion WFM automates your workforce management to ensure optimal staffing, so you can focus on delivering the best service. -
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NextCrew
NextCrew
NextCrew provides on-demand staffing software that helps temporary staffing agencies succeed in the growing gig economy. Our end-to-end cloud-based platform brings digital transformation to short-term and temporary workforce management. Manual staffing is old news. Not only are traditional processes inefficient but the modern workforce expects to stay connected with seamless technology. NextCrew streamlines workforce management, reduces the cost of staffing, and facilitates growth by automating administrative tasks and building processes to optimize your business, all while integrating with existing tools and technology. Match the right people in your crew to jobs based on location, skill and availability. Alert your crew based on their preferred communication method - text, email, or mobile app. Prioritize your best talent based on rating and client preference. -
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Indeed Flex
Indeed Flex
Indeed Flex is an AI-powered cloud SaaS platform for managing contingent and temporary workers across warehouses, logistics, manufacturing, and hospitality—helping operations teams find, schedule, and manage shift workers and contingent workforces with real-time visibility into staffing and spend. Teams use Indeed Flex to source and onboard pre-vetted workers, build flexible talent pools, schedule shifts, track time and attendance, and monitor compliance from a single interface. The platform gives operations, HR, and procurement better visibility into staffing coverage, performance, and labor spend, helping them react faster to demand spikes and reduce reliance on fragmented vendors and manual processes. -
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Stay Staffed
Stay Staffed
Stay Staffed cloud-based management software facilitates cost savings, staff retention and morale for employers of all types and sizes. Our Vendor Staffing Management (VSM) staffing solutions require no investment in hardware or software and have proven effective in increasing productivity and reducing operational expense. The StayStaffed's web-based VMS program, Candidate Direct Marketplace ®, is configurable to organizations of all sizes and is the ideal technology solution to manage your contingent staffing needs with one consistent process. Our VMS enhances HR metrics including reduced cost per hire, decreased vacancy rates, time-to-fill, and hiring manager satisfaction. By using our VMS technology along with a tailored managed services implementation, employers gain access to higher-caliber contingent and permanent talent, along with a solution that streamlines the staffing process and meets your organization's workforce management goals. -
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uTRAC
uTRAC
Simplify your entire staffing operations from recruitment to payment with uTRAC. As a dynamic workforce management software solution, uTRAC enables event services companies and temp agencies to quickly and easily coordinate and track workers across multiple locations. Designed with the specific complexities of contingent staffing in mind, uTRAC helps streamline staff scheduling, improves workforce communication, and promotes faster and more efficient billing and payroll.Starting Price: $39.00/month/user -
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Resource Management by Smartsheet
Smartsheet
Resource management software for stronger teams and more successful projects. Effectively find and schedule the best project team, resolve staffing conflicts in real time, and forecast hiring needs. Look across projects and track multiple teams, confidently schedule projects based on your team’s capacity, and forecast the project pipeline. Make it easy for your team to submit hours and keep them focused on what matters with pre-filled timesheets. Visualize complex data to spot project trends, understand performance across the business, and plan for growth. A complete all-in-one project and resource management solution to balance top-down strategic staffing with bottom-up task execution.Starting Price: $150.00/month -
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Globitel Workforce Management (WFM)
Globitel
Businesses can have visibility into agent activities and the processes used to accomplish those activities. Globitel’s Workforce Management software offers a smart set of tools that helps call center management to improve productivity and track real time adherence. This is achieved by optimizing staff resources, through accurate forecasting, which in turn develops a more efficient schedule. Optimizing staff resources achieves the desired service level through balancing the number of available skilled agents and forecasted traffic per daily intervals. This process ensures minimal underutilization, which increases efficiency while still maintaining agent satisfaction. Globitel’s Workforce Management software is equipped with dynamic modules to manage your workforce smarter. The software performs scheduling, forecasting, real-time monitoring and maintaining operative aspects such as call volumes, handle time, agent shifting, etc. -
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FlexShift
FlexShift Software
Staff turnover, sick-calls and vacation requests make it hard to keep a stable workforce. So we built FlexShift, an on demand staffing platform for businesses with variable shift operations. Now you can book temp staff when short-staffed and if desire, create shift schedules for your own employees on the same platform. Traditional staffing firms charge high fees and pay their workers low wages, our markup fee is only 15% of each hour worked. That means you pay less and we pay our workers more, this keeps both our customers and workers happy. FlexShift is a platform with two sides: employee scheduling and temp staffing. On one side, you can build schedules for your employees with confidence and on the other side, you can bridge any gaps in your schedules with vetted temps on short notice. All FlexTemps are vetted and insured, we conduct regular audits to ensure continuous and satisfactory service for all your temp staffing needs. -
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RLDatix Workforce
RLDatix
RLDatix Workforce is a comprehensive solution designed to empower healthcare and care organisations to manage staffing safely, fairly, and efficiently. It helps organisations plan compliant rosters, align skills with demand, and reduce reliance on costly agency staff. The platform improves workforce engagement by giving employees greater control over rosters, leave, and communication through self-service tools. Real-time insights and dashboards turn workforce data into actionable intelligence for better decision-making. RLDatix Workforce supports safer staffing by aligning resources with patient and resident needs. Integrated solutions reduce administrative burden while improving transparency and fairness. Together, these capabilities help organisations enhance care quality while controlling costs and risk. -
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Time Point
Time Point
Time Point is a cloud-based workforce management and HR platform designed to help organizations manage employees, schedules, attendance, and administrative processes in a single system. It centralizes human resources and workforce operations by providing tools for staff scheduling, time and attendance tracking, payroll preparation, and employee management across departments and locations. It allows managers to create and manage employee rosters, assign shifts, and monitor staffing coverage to ensure the right number of employees are scheduled for each role or department at the appropriate time. It automatically records employee work hours through multiple clocking options such as biometric devices, mobile applications with GPS tracking, and desktop or tablet clock-in systems, capturing start times, break periods, and shift completions with real-time accuracy. -
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OpenText Contact Center Analytics
OpenText
OpenText Contact Center Analytics transforms every customer interaction into actionable insights by analyzing conversations across voice, chat, email, and other digital channels. Its AI-powered engine reveals patterns, behavioral trends, and hidden issues that impact customer experience. With multilingual support and unified cross-channel visibility, the platform helps organizations understand the full customer journey. Built on more than 40 years of contact center innovation, it supports large-scale operations with up to 75,000 agents on a single platform. Integrated quality tools enable teams to quickly improve service, guide coaching, and optimize performance. The result is a clearer understanding of customer needs, contributing to better outcomes and strengthened loyalty. -
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iTouchVision
iTouchVision
We believe that offering a unique, flexible and responsive platform, especially as Field Service Management solution, will ensure that you can deliver the ultimate customer service. All-in-one platform to manage incoming calls, provide online support, chat, SMS, self-service application synchronisation, emails and social media integration for end-to-end customer management. Multi-platform mobile applications to manage your field workforce. Empower the mobile workforce to receive, queue, schedule, accomplish, update and notify their job orders on the move. Achieve a smooth life-cycle management of service requests and tasks with iTouchVision’s Service Desk Solution. Schedule and manage all back-office operations with effortless and automated administration workflows. Our highly configurable platform will meet most of your business needs, but an off the shelf solution will never meet your business process 100%. Where our platform does not meet your full requirements. -
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Ameyo by Exotel
Exotel
Artificially intelligent omnichannel contact center software to help enterprises. A flexible, enterprise-ready solution to thrive in the contactless world. Easy-to-use, powerful cloud-based call center software to be up and running in hours. 360-degree customer support with omnichannel ticket management. Humanize your Contact Center Interactions with Video Chat. A simplified and secure debt collection software to accelerate your debt recovery. Integrate real-time communications without owning or building a system. Faster conversions and reduced queries with conversational marketing. Increase Call Pick-up Rate with Truecaller for Business. Schedule a callback request for a world-class customer experience. Read, learn and enlighten from the best learning resources at your disposal. -
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WorkforceOptimizer
FriarTuck
Optimizer is our proprietary platform that leverages on Machine Learning for predictive analytics, Mathematical Optimization to solve complex resource scheduling problems and advanced Data Analytics for real-time business analytics. Boost staff productivity by aligning staffing with customer demand and reduce time spent by managers by 70% on workforce management. Manage your workforce in a consistent manner, while ensuring compliance with regulations, company policies and safety procedures. Improve the quality of service and care to your customers with an engaged workforce through a better skill and experience mix. Most of what’s out there are hard to learn, a pain to set up and clumsy to use, we believe business software should be easier, smarter, and more refined, and our customers agree, our products are loved by thousands of people around the world. -
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StaffingNation
TargetCW
StaffingNation is a complete cloud based platform built to manage all things contingent workforce. Unleash yourself from the big corporate program norms of minimum spend, inflexiblility, bureaucracy, and one-size-fits-all solutions. StaffingNation is a powerful and versatile tool that can make your entire process simple. Your entire contingent workforce in one place. One invoice. One reporting source. Simple and easy. Offer letter acceptance to forms completion in 18 minutes. Save and continue at any time. Vendor dashboard, real-time reporting, notifications, and machine learning-based suggestive analytics. Onboard new workers (almost) anywhere in the world with just a few clicks. Everything from an offer letter, employment verification and all signatures are completely paperless. Make StaffingNation™ look and feel like an extension of your company. Easily add your company's logo, colors and specific docs like NDA's to the onboarding process. -
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Genesys Cloud EX
Genesys
Genesys Cloud EX is an innovative employee experience platform designed to empower and engage teams within contact centers and customer-focused organizations. By integrating powerful workforce engagement management (WEM) tools, it streamlines tasks such as scheduling, performance tracking, and skill development. Leveraging AI-driven insights, Genesys Cloud EX helps managers identify areas for improvement while supporting employees with personalized coaching and development opportunities. The platform promotes collaboration, transparency, and a supportive workplace culture through intuitive dashboards and seamless communication tools. With its cloud-based architecture, Genesys Cloud EX enables organizations to enhance productivity, improve employee satisfaction, and deliver exceptional customer experiences. -
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Shiftsmart
Shiftsmart
Shiftsmart is a workforce management platform that enables companies to source, schedule, deploy, manage, pay, and review their workforce efficiently. It connects skilled workers with companies needing flexible staffing solutions, allowing for real-time coordination and communication. Shiftsmart's technology facilitates the rapid filling of shifts with qualified, trained workers and supports the creation of flexible schedules that align with both business needs and worker preferences. It offers tools for sourcing workers based on detailed profiles, onboarding at scale, automated scheduling, real-time performance management, and scalable communication through in-app and SMS messaging. Shiftsmart has been utilized by various organizations, including the Small Business Administration, to quickly establish contact centers and manage large-scale staffing needs.Starting Price: Free -
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Manpower
ManpowerGroup
With offices in 80 countries across the world, Manpower is the global leader in contingent and permanent staffing, providing organizations of all sizes with a continuum of staffing solutions to enhance business agility and competitiveness. Our associates hone their skills using our proprietary training and development Center, with over 4,000 courses, ensuring that they have the skills to power your business from day one. To manage the complexity of today’s world of work, you require talent solutions that support business strategy and meet your workforce needs. We work closely with you to deliver the business agility and staffing flexibility needed to deliver the talent you need and to uncover opportunities for increased efficiency you may not even have seen. We delve deeply into each assignment, getting to know your company, your business objectives, and talent needs. -
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Parim
Parim Workforce Software
Parim is a powerful, easy-to-use workforce management software built for shift-based industries like Security, Events, Healthcare, and Staffing. Designed to streamline scheduling, time tracking, HR, and payroll processes, Parim helps businesses save time, reduce costs, and improve workforce visibility. With real-time communication, mobile apps for staff and managers, and custom workflows, Parim empowers teams to operate efficiently—anytime, anywhere. Its flexible pricing and modular setup make it ideal for growing companies that need a cost-effective, scalable solution. Trusted by hundreds of organisations worldwide.Starting Price: $46 per month -
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Rota
Rota
Rota accelerates organisations and agencies, helping them build, manage and engage their entire workforce with one easy to use platform. Our leading technology consolidates internal & external staffing processes, ensuring your teams spend less time trying to organise employees and more time adding value to the business. Easily schedule all your staff, ensuring that you maximise your teams’ productivity. Create a more connected workforce by scheduling and managing them across the organisation/venues ensuring they stay fully informed. Only grow your team when needed. Use Rota to quickly schedule your own staff, casual workers, flexible staff from your bank pool or external agency partners. Improve the productivity of your internal staffing by utilising them across multiple sites and venues. Better manage who is working where, when and with whom. -
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Senegal Software
Senegal Software
CRM, finance, workforce management software, and more. Manage every aspect of your business. Pick the modules you need and begin saving time and money. Staffing Simplified Our founders have more than 20 years of experience in the staffing industry. During that time, they built, and rebuilt an internal platform that helped their team work smarter, not harder. One day a competitor saw what our founders built. She said that every other company in the industry was struggling to solve the very problems their internal platform had fixed. She suggested that they should make their platform available to everyone. In 2016 Senegal Software was born. The result is a modular platform that lets you run your business from anywhere, on any device. Today our software helps clients save time and money, all while increasing productivity. And we do not stop there – our team continuously works with clients to find new ways to automate and simplify staffing.Starting Price: $25-$55 month -
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Liveforce
Liveforce
Temporary Workforce Management Made Simple. A new and better way to schedule, manage and pay your temporary workers. Liveforce is an end-to-end event staffing platform built to streamline the management and scheduling of temporary and freelance staff. Efficient, responsive, mobile-friendly and scalable – Liveforce can handle any size campaign. Fully customisable and feature-packed from start to finish. Recruit and Manage Attract, Engage, Retain. Create your dream team with Liveforce. From brand ambassadors to bar staff, our staffing software will help you find, hire, and retain them. Schedule and book With Liveforce, you are in complete control of scheduling shifts and staff rotas. Find the best temp staff, freelancer or event prof for each job, role and shift and schedule them easily. Timesheets And Pay Time is money, don’t waste it on workforce payroll. Edit hours, approve expenses, review timesheets and generate payment reports – all in one place.Starting Price: $70/month -
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Call Center Designer
Portage Communications
Determine the optimum number of agents you need for your desired service levels. By hour, half hour, or quarter hour, determine the ideal number of agents and lines to handle the peaks and valleys of your call traffic for each day of your work weeks. Display, print, or export to Excel. You enter in the call volumes and expenses of your call center, the number of calls, arrival period, average talk time, after-call work time, maximum caller wait, desired service levels. You will then view Call Center Designer's performance statistics or print them. You may also save all your entries and the calculated statistics to files that can be recalled later. All calculations and graphs may be transferred to Excel or Word with a couple of mouse clicks. Call Center Designer uses customized versions of the Erlang C and Erlang B probability algorithms for staffing and trunking calculations.Starting Price: $179.95 one-time payment