Audience
Contact centers and businesses interested in a professiona solution to drive productivity and enhance the customer experience
About Calabrio Workforce Management
Revolutionize how you manage and empower your workforce. Calabrio WFM’s dynamic cloud and on-premise solutions enable contact centers to plan and manage operations, engage employees and create stellar customer experiences. Combining optimized staffing with employee engagement possibilities, Calabrio WFM enhances visibility, adaptability and performance. Mobile-ready, agent-friendly, meet a solution that unleashes the potential of your organization and people. Our self-service and dynamic scheduling technology will match the dynamism of your operations, fostering a more flexible, desirable working environment that meets the needs of your employees. Incorporate powerful technology into your WFM processes via self-service Agent tools and automated contact center platform connectors to streamline forecast creation, schedule generation and communication processes. Engage employees with timely feedback and gamification tools to foster growth and development, while providing the flexibility.
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Pricing
Free Trial:
Free Trial available.
Integrations
Company Information
Calabrio
Founded: 1995
United States
www.calabrio.com/products/workforce-management/
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Product Details
Platforms Supported
Cloud
Windows
On-Premises
Training
Documentation
Webinars
Live Online
In Person
Support
24/7 Live Support
Calabrio Workforce Management Frequently Asked Questions
Calabrio Workforce Management Product Features
Workforce Management
Scheduling
Supported
Skills Tracking
Supported
Time & Attendance
Supported
Variable Workforce
Supported
Budgeting & Forecasting
Not Supported
Contractor Management
Not Supported
Employee Lifecycle Management
Not Supported
Labor Projection
Not Supported
Performance Appraisal
Not Supported
Recruiting Management
Not Supported
