Audience

Contact centers and businesses interested in a professiona solution to drive productivity and enhance the customer experience

About Calabrio Workforce Management

Revolutionize how you manage and empower your workforce. Calabrio WFM’s dynamic cloud and on-premise solutions enable contact centers to plan and manage operations, engage employees and create stellar customer experiences. Combining optimized staffing with employee engagement possibilities, Calabrio WFM enhances visibility, adaptability and performance. Mobile-ready, agent-friendly, meet a solution that unleashes the potential of your organization and people. Our self-service and dynamic scheduling technology will match the dynamism of your operations, fostering a more flexible, desirable working environment that meets the needs of your employees. Incorporate powerful technology into your WFM processes via self-service Agent tools and automated contact center platform connectors to streamline forecast creation, schedule generation and communication processes. Engage employees with timely feedback and gamification tools to foster growth and development, while providing the flexibility.

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Pricing

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Free Trial available.

Integrations

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Ratings/Reviews

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Company Information

Calabrio
Founded: 1995
United States
www.calabrio.com/products/workforce-management/

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Product Details

Platforms Supported
Cloud
Windows
On-Premises
Training
Documentation
Webinars
Live Online
In Person
Support
24/7 Live Support

Calabrio Workforce Management Frequently Asked Questions

Q: What kinds of users and organization types does Calabrio Workforce Management work with?
Q: What languages does Calabrio Workforce Management support in their product?
Q: What kind of support options does Calabrio Workforce Management offer?
Q: What other applications or services does Calabrio Workforce Management integrate with?
Q: What type of training does Calabrio Workforce Management provide?
Q: Does Calabrio Workforce Management offer a free trial?

Calabrio Workforce Management Product Features

Workforce Management

Scheduling
Skills Tracking
Time & Attendance
Variable Workforce
Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management