Alternatives to Im OnCall
Compare Im OnCall alternatives for your business or organization using the curated list below. SourceForge ranks the best alternatives to Im OnCall in 2026. Compare features, ratings, user reviews, pricing, and more from Im OnCall competitors and alternatives in order to make an informed decision for your business.
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1
Atera
Atera
Atera, the first and only Agentic AI platform for IT management, offers IT teams and MSPs a digital workforce of AI agents to preemptively and autonomously manage their entire IT operations. Its all-in-one platform combines RMM, helpdesk, ticketing, and automation to reduce downtime, improve SLAs, and free IT teams to focus on strategic work over mundane tasks. At the core of Atera’s platform are two powerful AI agents built to enhance every layer of IT operations. AI Copilot helps technicians troubleshoot devices, run diagnostics, and generate actionable solutions in real time. IT Autopilot delivers 24/7/365, autonomously resolving Tier-1 issues and reducing IT workload by up to 40%. It acts like a personal AI technician for every employee, freeing your team to focus on what really matters. Trusted by 13K+ customers in over 120 countries, Atera scales with your needs while maintaining the highest security and compliance standards. -
2
ScreenMeet
ScreenMeet
The leading enterprise cloud-native remote support platform, embedded in ServiceNow, Salesforce, Tanium, and more. Empower your IT Help Desk and Contact Center teams to resolve 32% more issues in the first call. With a sleek UX and multi-channel support, agents launch in a single click with no downloads necessary. Since ScreenMeet is browser-based and embedded in your current CRM and ITSM, your IT Help Desk and Contact Center teams connect in seconds, thanks to our low latency, global cloud infrastructure. Authentication within platforms like Salesforce and ServiceNow ensures credentials adhere to your strict internal password policies, and it’s configurable to let you store data in your cloud in designated geographies. Enterprise-grade security -Built on Amazon Web Services (AWS), the leading cloud solution -Data transmission: TLS and DTLS 1.2+ with AES-256-bit encryption -Authentication with Salesforce & ServiceNow for added security -Store data in your preferred cloud -
3
ConnectWise ScreenConnect
ConnectWise
ConnectWise ScreenConnect, formerly ConnectWise Control, is a remote support solution for Managed Service Providers (MSP), Value Added Resellers (VAR), internal IT teams, and managed security providers. Fast, reliable, secure, and simple to use, ConnectWise ScreenConnect helps businesses solve their customers' issues faster from any location. The platform features remote support, remote access, remote meeting, customization, and integrations with leading business tools. Raise the bar for remote support and reduce customer downtime. Give technicians the ability to deliver superior service through reliable, direct connections to access desktops, mobile devices, and more when needed. Fast, flexible, and secure remote desktop and mobile support solutions for every industry and need. Not sure which version you need? Try all the features and we'll guide you on the best fit for your situation. Free 14-day trial, no credit card required.Starting Price: $27 per month -
4
LiveAgent
Quality Unit
LiveAgent is a comprehensive help desk and live chat software that streamlines all your customer interactions into an integrated, hybrid ticketing system where everything is easily accessible and manageable. LiveAgent harnesses the power of an universal inbox, real-time live chat and an autonomous AI chatbot, built-in call center, and robust customer self-service portal. A multitude of features, including advanced automation rules, tags, and 200+ integrations, creates powerful customer service software for businesses of all sizes. LiveAgent also boasts the fastest chat widget on the market. LiveAgent has served over 150 million end users worldwide, including companies like BMW, Yamaha, Huawei, and Oxford University. Join hundreds of satisfied LiveAgent clients in providing world-class customer service. Start your 30-day free trial, no credit card required.Starting Price: $15.00/month/user -
5
LogMeIn Resolve
GoTo
LogMeIn Resolve is a modern unified endpoint management (UEM) and IT support platform designed to empower IT and MSP teams with flexible, secure, and scalable management tools. It combines remote monitoring and management, remote access, ticketing, automation, and AI-powered insights into a single, easy-to-use console. The platform enables proactive device management with patching, antivirus, alerting, and remote execution, helping ensure uptime and optimize performance. IT teams can deliver unattended remote support across Windows, Mac, and Android devices, resolving issues even when users are offline. Asset management features provide visibility into hardware and software inventory and license compliance. LogMeIn Resolve’s AI tools enhance efficiency by generating helpdesk ticket summaries and automating routine tasks. -
6
LogMeIn Rescue
GoTo
LogMeIn Rescue is an enterprise remote support solution for PCs, Macs, and mobile devices, designed to help IT teams deliver fast technical assistance while ensuring secure, reliable sessions for both technicians and end users. Built for small IT helpdesks through to large enterprise organizations, LogMeIn Rescue provides the flexibility needed to remotely support employees and customers and to effectively enable remote work. LogMeIn Rescue supports seamless access across major platforms and incorporates strong security measures such as permission-based controls, PIN code validation, and 256-bit AES encryption. Its centralized admin console offers streamlined oversight with features like session recording and real-time monitoring, while branding options help organizations tailor the support experience. Trusted globally with over one billion remote sessions, LogMeIn Rescue helps IT teams resolve issues quickly and maintain efficient, high-quality support operations.Starting Price: $109 per month -
7
N-able Take Control
N-able
Make the most of your remote support solution with N-able Take Control. Developed by N-able, this 100% cloud-based remote control software offers live two-way chat, five-second connection time, responsive remote sessions, and reliable remote support tools including command line and windows event viewer. N-able Take Control provides offer peer-to-peer technology that enables instant and on-demand remote support and access to Windows, Macs, iOS, and Android-based mobile devices. -
8
Dameware Remote Support
SolarWinds
A remote IT administration and management software lets you remotely control Windows, Mac OS X, and Linux computers so you can quickly support thousands of end users without having to leave your desk. Dameware is a complete remote assistance solution that includes a desktop remote control and the ability to administer Windows tasks remotely from a single, central console. Use remote access to reboot systems, start/stop services and processes, copy/delete files, view and clear event logs, and more. Offers system tools and TCP utilities to remotely troubleshoot computers without having to launch a full remote control session. Manage multiple AD domains, groups, and users. Remotely unlock user accounts, reset passwords, and edit Group Policy.Starting Price: $407.00/install -
9
LiveChat
LiveChat Software
LiveChat is a customer service platform designed to help businesses connect with website visitors and increase sales. It centralizes your customer communication by bringing website chat, WhatsApp, and Meta Suite into one streamlined dashboard. Manage more conversations in less time with built-in AI features. Use the AI Copilot to get instant chat summaries, improve your phrasing, and receive smart response suggestions. Features like "Sneak Peek" let you see what customers are typing before they send the message, allowing your team to respond faster and more accurately. Designed for easy implementation, LiveChat offers a 5-minute setup and integrates seamlessly with over 200 popular tools, including Shopify, WordPress, HubSpot, BigCommerce, WooCommerce, Squarespace, and more. Whether you are automating lead capture or providing real-time support, LiveChat gives your growing team the professional tools needed to increase conversion rates and improve customer satisfaction.Starting Price: $16.00 per agent per month -
10
Zoho Desk
Zoho
Instant responses for instant happiness. Respond to your customers the minute they reach out to you with Zoho Desk's embeddable chat widget. Zoho Desk's embeddable chat widgets let you be within arm's reach when customers can't find what they're looking for in your Help Center. Your customers can get in touch with your agents instantly, right from the Help Center, so your agents can respond and help them find answers faster. If a customer has an issue that requires more time and attention, agents can convert the chat conversation into a ticket, in a single click. This lets agents save all the context of the chat conversation, with no time lost. Leave your chat tickets to the trusted experts in your team. With Zoho Desk, you can assign tickets from various channels to specific agents or teams. This way, your agents can work more efficiently, and customer interactions are in safe hands.Starting Price: $12.00 per user per month -
11
KnowledgeBase
LiveChat Software
Smart Knowledge Base to support your customers and agents. Help your LiveChat agents and website visitors at the same time. The Internal Widget makes it easy to access your team’s know-how right in the LiveChat app. The public Help Center provides round-the-clock self-service for your customers on the website. Scale your support with a customized, mobile friendly Help Center where customers can find answers on their own. Our AI will help answer your customers’ questions by suggesting relevant articles to insert into the chat. Click and done. Build a public Help Center in minutes and let customers find answers to common questions, on any device. Connect with LiveChat to provide agents with help resources when they are chatting with customers. Let us suggest you relevant articles based on the customer’s question for faster communication. Fulfill gaps in your content and Improve articles using customer feedback. Google Analytics included.Starting Price: $39 per month -
12
Infraon Helpdesk
Infraon
Approve, assign, and resolve tickets in real time to accelerate resolutions with advanced AI capabilities. Get innovative features like integrated field support, ticket creation via WhatsApp, chatbots, self-service portals, etc. Unleash prebuilt helpdesk workflows with ML/NLP algorithms to ensure agents and customers don’t have to perform allocation based on product catalog or issue type. Easily improve key KPIs like CSAT, FCR, and CES. Capture customer analytics and turn them into actionable helpdesk insights. Leverage a single source of truth to enable agents to provide personalized responses, making customers feel more valued. Smoothly integrate external apps to enhance customer support while reducing time, effort, and costs. Swiftly connect to Salesforce, Microsoft Teams, WhatsApp, Slack, LiveChat, and Mailchimp. Infraon Helpdesk simplifies with an intuitive UI, boosting agent efficiency for proactive support.Starting Price: $19 per month -
13
Lemur Live Chat
Lemur
Lemur live chat Integration › Contact › Profit! Messaging via instant messengers and online chat in one widget. Direct support agent call. No callbacks needed! Integration with websites and CRM systems in a few clicks. Adaptable widget to any kind of website design. Customized chat settings according to business needs and preferences. Transfer customer data directly to CRM. Lemur Live Chat: Taking common approaches outside of the box. Communicate with your clients via live-chat or messengers. Integrate lemur live chat to your website and CRM in just couple of minutes. Receive direct calls to support managers directly. Get full client data after the first contact. Social networks and Live chat in One Widget. Viber, Telegram, WhatsApp, Facebook, VK etc are now available for your support service. Clients can now connect with you via live chat or messenger apps. This enables support agents to deal with requests efficiently within one system. Also allows client information storageStarting Price: $9 per month -
14
Splunk On-Call
Cisco
Empower teams by routing alerts to the right people for fast collaboration and issue resolution. Deliver the right alerts to the right people reducing time to acknowledge and resolve incidents. Complete ChatOps experience, integration with the tools you already have, incident timelines and reporting for blameless post-incident reviews. Engage people where they work. Mobile-first experiences leverage machine learning to make on-call accessible wherever you are. Splunk On-Call automates incident management, reducing alert fatigue and increasing uptime. Use Splunk On-Call to streamline your on-call schedules and escalation policies. From rotations to overrides, we automate all the essentials. Our software provides contextual alert information, suggestions driven from machine learning, and empowers collaboration to solve problems with speed and efficiency, all while capturing essential remediation data.Starting Price: $27.00/month/user -
15
Live Chat Alternative
Live Chat Alternative
Live Chat Alternative allows customers to start personal voice conversations with your business directly from your website. Customers can call your phone numbers without the need to install any software. The call is completely free of charge! Purchasing traditional LiveChat software will uncover hidden costs like chat agents’ salaries and others. In differentiation to it, Live Chat Alternative utilizes your existing telephone lines to increase your sales volume without making changes in your staff’s daily routine and without the necessity of hiring new people. We fully understand that experienced sales professionals are always on the move doing meetings, closing deals, and handling many phone calls per day. With such a schedule staying on a chat console and messaging all day is a difficult task. The Live Chat Alternative provides a bridge between online customers and the existing phones of your sales team no matter where they are. -
16
LiveChat4Dynamics
Inogic
LiveChat4Dynamics is a seamless integration tool that brings live chat functionality directly into Dynamics 365 CRM. It provides a unified platform to connect, track, and engage website visitors effortlessly, eliminating the need to switch between multiple platforms. Key Features: Instant Chatting for Website Visitors Instant Notification within CRM Create a CRM Record from LiveChat (OOB or any Custom Entity) Track Conversation History within CRM -
17
Parny
Parny
Get AI recommendations for your alerts. It can generate recommendations for your alert based on the persona selected. Ask Parny AI has three personas, DevOps engineer, senior developer and database administrator. Our personas are trained to provide the best recommendations for your alerts. You can easily add your team members to the on-call team member list. Always alert the right person at the right time. Share on-call responsibility across your team with on-call schedules and automatic escalations. We support engineering teams to be more proactive, resolve incidents faster and deliver a seamless operations experience. Get custom analytics for your organization, teams, services and users. Always be up to date with your performance and improve your organization's efficiency.Starting Price: $7 per month -
18
Squid Alerts
Squid Alerts
Squid Alerts uses on-call calendars and escalation chains to forward your alerts to the right person though SMS, voice, email, and push notifications. Alerts from other systems are sent to your team through email, API, or voicemail. You can have managers and team members. You can also set flood protection settings, shared phone numbers for direct routing to the on-call team member, and other integrations. Team managers can define alert routing rules and escalation chains. When an alert comes in the routing rules determine if you want to create an incident, forward the alert, or ignore it. Escalation chains determine who get's notified, how, and when. On-call calendars allow you to configure primary and secondary on-call resources. Let us manage your on-call automatically or setup custom schedules. You can also get reminders when you forget to update your on-call calendar.Starting Price: $72 per Month -
19
Interakt
Fizzy Software
A dashboard that saves you time, all the numbers you want to track and know in one place. Capture Leads through Feedback form, Live Chat, Notifications or upload your own. Setup automated and trigger based emails to send relevant content and offers to your leads. Segment and remind your team to follow up with hot leads. Capture lead conversion in the lead funnel and follow up with leads when convenient & necessary. Import multiple leads book and we'll make sure of no redundant entries. Make manual entries or save leads from Live-Chats. Capture anonymous visitors and convert them to leads using exit popups with smart targeting. Turn visitors to customers & customers to revenue by providing support & increasing sales. Gather feedback & support customers like a pro, never miss a ticket & keep customers happy. Support customers across web & mobile while you sleep with a custom branded FAQ page. -
20
Answer United
Answer United
With just one call, discover the Answer United advantage. Our telephone answering service is the cost-effective way to make your business more productive. We offer a range of answering services for small business as well as larger enterprises. Be more connected—without all the communications overload. Thanks to our professionally trained agents, you’ll have more time to focus on actual business. We handle every call using customized scripting developed to your specifications. So you can attract new clients while keeping your current customers happy. Extend the capabilities of your office or enterprise through our US based call center. Our award-winning call center is online, on-call, and on the job! With a remote live answering service, you can take your customer service to the next level. Now you can offer your customers live phone answering even during peak calling hours—and after hours, too. -
21
Text
Text Inc.
Text is an AI customer service platform - AI agent, live chat, and help desk in one place. Provide support, capture leads, and convert tickets into sales. Text surfaces buying signals in ordinary chats. Your team can monetize them before the moment passes. • AI agent: resolves routine tasks, so your team handles only the chats that need a human • Live chat: triggers proactive chats based on visitor behavior, so browsers buy before they leave • Help desk: routes chats to right agents with full context, so nothing gets lost • Copilot: surfaces reply suggestions and customer history on demand, so every response is accurate and fast • Lead capture: qualifies visitors and collects details after hours, so follow-ups start with context • Workflows: connects Text to other tools, so routing, tagging, and follow-ups run automatically Service that resolves faster, captures more, and turns tickets into sales. Trusted by 35,000+ companies. Free for 14 days.Starting Price: $25 per month -
22
HelpCrunch
HelpCrunch
Start live chatting with your visitors and customers now. Convert more leads, drive sales and provide faster customer support with the most customizable widget. Instantly boost visitor to lead conversions on your website. All you need is a modern live web chat with automated greeting messages. Pre-qualify your leads by automatically collecting their contact info and messages. You can reply to them right away or when your team is back online. Increase your support team’s productivity with Help Desk features deeply integrated into HelpCrunch Live Chat. One support agent can simultaneously handle up to 5 chats with customers. Localize your chat widget for different markets, customize its size & color, change button style, wallpapers, and more - make it suit your unique brand perfectly. Respond faster with pre-made answers to common questions.Enable sound, browser, email, Slack alerts. Never miss a word.Starting Price: $12 per user per month -
23
DeskDingo
DeskDingo
DeskDingo is a free live chat and help center software designed to empower businesses in delivering exceptional customer service. Its AI-enhanced tools provide personalized support, reduce response times, and increase customer loyalty, thereby driving growth and profits. The platform offers a unified inbox that consolidates all customer interactions into a single, manageable workflow, facilitating seamless collaboration among support teams. Additionally, DeskDingo features an intuitive live dashboard for real-time insights into live chats, support agents, and website visitors. The AI Bot can handle customer inquiries by accessing custom functions and learning from the knowledge base, with the option for human agents to take over as needed. DeskDingo's free plan includes unlimited seats, chats, and websites, with customizable add-ons available to tailor the solution to specific business needs.Starting Price: $0 -
24
OnCall Health Platform
OnCall Health
Cloud-based virtual care solution for healthcare organizations. White labeled HIPAA, PIPEDA, and GDPR compliant 1-1 and group video, instant messaging, and practice automation tool. Available on any device or browser. EMR integrations and custom analytics. Use OnCall's software to launch your own secure virtual care service and scale with the support of the OnCall team. No hardware needed and available for solo practitioners. -
25
BeyondTrust Remote Support
BeyondTrust
The #1 solution for leading enterprises to securely access and support any device or system, anywhere in the world. Support Everything with One Secure Remote Support Solution. With BeyondTrust Remote Support (formerly Bomgar), you can support Windows, Mac, Linux, iOS, Android, network devices, and peripherals with one, secure tool. More devices, more platforms, more people, more locations. Provide instant, reliable remote support to end-users and customers on or off your network. Get more done because you’re focused on fixing issues, not fixing the connection. Improve service levels and customer satisfaction with seamless, high-quality remote support for every end-user. Provide scalable, enterprise-grade support that keeps your business running, whether you’re fixing a Linux server across the ocean or an iPhone across town. -
26
Runframe
Runframe
Runframe is incident management and on-call scheduling for engineering teams, built natively in Slack. Declare incidents with /incident. Runframe creates a channel, assigns responders, and logs every action automatically. On-call rotations with escalation policies page the right person when no one responds. Analytics track MTTR, MTTA, and on-call fairness. Post-incident reviews use auto-generated timelines.Starting Price: $15/user/month -
27
OnCall IQ
OnCall IQ
Smart On-Call Management for Service Teams. Stop wasting hours manually building your on-call schedule, and rest easy knowing your team will automatically be notified when their shifts start and end. Effective call routing and recording ensures the first interaction a potential customer has with your organization is a positive one, resulting in new business. Shared voicemail ensures that important customer messages are accessible to you and your team, giving you greater visibility into each call.Starting Price: $49 per month -
28
Seashore.AI
Seashore.AI
Incorporating live chats into your website is not just an option, it's a necessity. In today's fast-paced world, website visitors demand immediate answers to their questions. Our pay-per-usage model scales with your company. Only pay for the number of conversations your LiveChat has. From startups to global corporations, our pricing provides a 10x ROI, minimum.Starting Price: $22 per month -
29
LiveCaller
LiveCaller
Communicate directly with your web visitors via live-chat, web-calls, and co-browsing no matter where you or they are! LiveCaller is the answer! We’re the solution to all the customer service Issues you might not have realized you had. Customers can exchange messages, files, and rate customer service. Customers are able to make a call directly from the webpage, via Internet, thus making such calls for them completely free. Combines communications from different messenger platforms into a single dashboard. Simply enter your phone number and preferred call time, customer service will call you. Allows agents and customers to collaboratively 'browse' a website. We know the importance of direct communication with your web visitors. Our software is designed to enable you to make contact with them in a variety of ways, all from inside ONE system. You need to talk to your web visitors, we make it happen.Starting Price: $14 per user per month -
30
Zenduty
Zenduty
Zenduty’s end-to-end incident alerting, on-call management and response orchestration platform helps you institutionalize reliability into your production operations. Get a single pane of glass view of the health of all your production operations. Respond to incidents 90% faster and resolve them 60% faster. Deploy customized and data-driven on-call rotations to ensure 24/7 operational coverage for major incidents. Deploy industry-leading incident response procedures and resolve incidents faster through effective task delegation and collaborative triaging. Bring your playbooks automatically into your incidents. Log incident tasks and action items for productive postmortems and future incidents. Suppress noisy alerts so that your engineers and support staff are focused on the alerts that matter. Over 100+ integrations with all your APMs, log monitoring, error monitoring, server monitoring, ITSM, Support, and security services.Starting Price: $5 per month -
31
HelpOnClick Live Chat
HelpOnClick
HelpOnClick is a cutting-edge cloud-based live chat and help desk software solution for small and midsize businesses. Simple and intuitive, HelpOnClick helps merchants seamlessly communicate to their website visitors, thereby improving customer support and increase sales. The HelpOnClick Live Chat software offers a host of capabilities that include real-time traffic monitoring, customizable sounds, icons, and texts, virtual chat agent, and integrations with Facebook, Drupal, WordPress, Joomla, and more.Starting Price: $12.00/month/user -
32
SmarterTrack
SmarterTools Inc.
At its core, a help desk allows a business to respond to customers and offer quick, efficient support across multiple channels. These channels include a ticketing system, live chat, call logging and phone system integration, knowledge base articles, news items, and a place where customers can interact with each other as well as with the business. A help desk also ensures that all these channels are consolidated in one interface rather than scattered across multiple systems. This also means all that communication can be reported on and used to ensure that service levels are met and that customers are receiving the best service possible in the shortest amount of time. A ticketing system takes a customer’s email, converts it to a ticket, and then routes that ticket to an agent who can quickly answer a question or resolve an issue.Starting Price: $199 one-time payment -
33
Getscreen.me
Getscreen.me
Getscreen.me cloud software allows you to connect to your desktop remotely via a direct link from your browser. If you need fast connect to the user's computer and help him solve a problem - use the quick support function. If you need to connect frequently, set up a permanent access. You can call a customer or ask a question in the chat window during a session - this saves time. And if you have a large company - create teams and work together under one account! Getscreen.me is absolutely safe. All transmitted data is encrypted by default with 128-bit AES algorithm inside WebRTC and SSL protocols. Integration with popular platforms like Google Chrome Extension, Telegram and Jira Service Desk, as well as with HTTP API.Starting Price: $5 -
34
Re:plain
Re:plain
Live-chat service for a website where people respond 16 times faster. The first-ever web-chat service that works directly in your WhatsApp, Facebook Messenger, and Telegram. A client writes on a website, and operator reply just from his or her personal messenger. No applications or any other personal accounts needed. Absolutely everything is being controlled right inside the messenger. With all the features needed like template responses unlimited number of operators video calls, banners and integrations are at your service.Starting Price: $4.99 per month -
35
Saysimple
Saysimple
Meet Your New Customer Communications Platform Introducing a single platform that allows you to communicate with customers via any channel. Enjoy closer collaboration, effective workflows and more satisfied customers. Collaborate more efficiently by using a central hub for all incoming messages. Be more accessible, more flexible and build better workflows across WhatsApp Business, Messenger, Livechat, Apple Business Chat and email. Platform: ✓ Multichannel Inbox ✓ Analytics & Insights Channels & features: ✓ WhatsApp Business API ✓ Social Messaging ✓ Outbound Messaging ✓ Livechat ✓ Chat widget ✓ Teams module ✓ Smart routing ✓ Call deflection ✓ Tag & label management ✓ User management ✓ Contact managementStarting Price: €15 per user per month -
36
HxGN OnCall Records
Hexagon AB
HxGN OnCall Records is a robust RMS that enables quick data entry and real-time alerts, immediate search and retrieval, and extensive reporting capabilities. HxGN OnCall Records is a cloud-deployable RMS that serves all facets of law enforcement operations and administration. A flexible and scalable solution, HxGN OnCall Records allows agencies to quickly capture and harness information to reduce officer paperwork, inform investigations, streamline administration and effectively manage resources to enhance community safety. Reduce manual and duplicative tasks so officers can spend less time writing reports at the station and more time building relationships in their communities. Leverage complete law enforcement capabilities, including field and office reporting, data management, investigations, property and custody management, and analytics. Offer support for single- or multi-agency use, simplified customization through configuration, and built-in interfacing capabilities. -
37
Hemingway
Hemingway
Hemingway is an AI-powered agent designed specifically for dental practices to enhance patient engagement and streamline administrative tasks. It offers features such as AI-powered reactivation, which automatically schedules patients who have left unbooked or become inactive back into the practice; an on-call receptionist that handles appointment requests at all hours to keep the calendar full; and automated rescheduling that adjusts appointments based on predefined rules. The platform's capabilities include intelligent texting, allowing the AI agent to communicate with patients about appointment times and bookings; a voice agent that coordinates seamlessly with patients over the phone; and AI web chat, which can be embedded on the practice's website to engage and acquire new patients. Hemingway integrates with various practice management systems and ensures privacy and security in all communications. -
38
FireServiceRota
FireServiceRota
FireServiceRota provides real-time insight into the availability of on-call fire services and optimises crewing for full-time fire stations, allowing to manage all staff in one system. It offers exceptional support and insight to ensure service-wide readiness, regardless of the crewing system each station follows. Full-time firefighters can track contractual targets and manage their shifts to balance workload. On-call or volunteer firefighters can easily manage their rotas while ensuring the readiness of their station. FireServiceRota provides accurate information on activities performed allowing appropriate remuneration to firefighters. Easily exchange crew between full-time and on-call stations, optimize crewing levels preventing overstaffing, understaffing and paying overtime. Get complete insight into your regional or station performance at a glance with dynamic dashboards.Starting Price: $99 per month -
39
Stage TEN
Stage TEN
Easily add e-commerce to live streams and connect with customers on your site. Make purchasing a seamless part of interactive storytelling. Engage on a whole new level with real-time votes you control. Delight audiences with a conversational commerce experience. Mix live streams from anywhere, add and control clips, graphics and interactions and multistream to social networks. Chat and transact with customers in real-time, thank them right on screen and multistream to social networks. At Stage TEN we know transactions are interactions. Our real-time interactive player makes purchasing a seamless part of interactive storytelling. Our customer success group sets you up for success with best practices, technical onboarding and training and on-call platform support.Starting Price: $15 per month -
40
Qiscus
Qiscus
Engage your customers through 20+ channels in one platform and give the best customer experience with Qiscus. Convert leads, handle complaints, and market your products with our features. Multiple Channels are integrated into one dashboard, WhatsApp, Facebook, Instagram, LiveChat, and many more. Put a chat widget on your website and mobile apps. Complete analytics about your customers, agents, and channels. Integrate with many other systems for automation and scaling. Thousands of businesses have delighted millions of customers with Qiscus’ solutions, conquering competition with cutting-edge innovation. Maximize customers’ trust in every part of their journey. Remove lead leakages and slow responses. Welcome your customers on one unified platform and manage their profiles with CRM. Answer inquiries, introduce your product and segmentize customers with CRM and tagging. Provide efficient and structured support with multichannel inbox.Starting Price: $50 per month -
41
PagerTree
PagerTree
PagerTree is a cloud-based incident management and on-call alerting platform designed to help teams respond to operational issues quickly and reliably. It centralizes alerts from monitoring tools and automatically notifies the right responders using flexible on-call schedules, escalation layers, and intelligent routing rules. It supports real-time notifications through push, email, SMS, voice, chatbots, and mobile apps, ensuring incidents reach the appropriate team members without delay. PagerTree enables organizations to create straightforward on-call rotations, add redundancy with escalation policies, and track performance through built-in analytics dashboards. Advanced routing and notification rules allow teams to match alerts to specific conditions, suppress noise, and prioritize critical incidents, helping reduce alert fatigue while improving response accuracy.Starting Price: $10 per month -
42
DeskRoll Remote Desktop
Tomsk
Do remote support with any OS, including mobiles from anywhere. Provide remote assistance to PC and Mac users. Reach your computers securely from any cafe or park. Work in your browser without client installation. Get easy secure remote access from any place and device. Forgot a file on home computer? No problem, just connect and copy it with DeskRoll. View and control remote desktop, send files, use clipboard sync, keyboard shortcuts, built-in text chat, incoming support request notifications and do much more. It works through firewalls, proxies and NAT. Access remote desktops regardless of your network infrastructure. No need to use VPN or proxy, no need to open additional ports. Use mass and silent DeskRoll app deployment, share access to computer with secondary accounts and user lists, check session logs, keeps it secure with two-factor authentication.Starting Price: $3.25 per month -
43
ShowMyPC
ShowMyPC
Remote support, online meetings, and demonstration tools offering website integration, screen sharing, audio, and desktop recording. Browser-based, no download HTML5 viewer, blazing-fast Windows RDP support, access and manage unattended PCs.Starting Price: $14.00/month -
44
TaskCall
TaskCall
TaskCall is an automated incident response and management platform designed for IT and DevOps teams. It offers on-call management, AIOps, workflow automation, live call routing, analytics, status page and integration tools. Trusted across industries like retail, healthcare, financial services and government. TaskCall helps organizations detect, respond to and resolve incidents faster, minimizing downtime and improving team collaboration.Starting Price: $9/user/month -
45
Instant Chime
Instant Technologies
Quickly create a cloud hosted Instant Chime application – let our team do the work – typically installed and active in less than 1 day. Empower your service desk and support operations and transform your IT service desk agents into heroes. Route internal & external IM click to chat requests from your web site, or other channels, to your sales or support teams – all leveraging your Microsoft O365 subscription. Boost your agent productivity and knowledge base with multiple concurrent chat sessions handled and resolved. Manage more cases with fewer resources and lower average speed-to-answer times. Connect your employees, or customers, to any agent across any location using Microsoft Skype for Business. Use your existing Microsoft Skype for Business (S4B) accounts to receive inbound service or sales requests. Web chats to S4B or S4B to S4B. -
46
Helpline Software
Helpline Software
Helpline Software is an integrated, customizable platform for organizations that run high-stakes inbound lines, including crisis hotlines, helplines, warmlines, after-hours answering services, and on-call support teams. The software connects scheduling, inbound call workflows, callbacks, web chat, text messaging, intake forms, reporting, escalation logic, and staff safeguards in one system. Teams can manage rotating coverage, route calls based on live schedules, automate handoffs, document interactions, coordinate safe follow-up, and review audit trails when calls are missed or escalated. Helpline Software helps organizations reduce missed connections, keep coverage aligned with schedule changes, protect responder privacy, support volunteers and staff, and give leaders visibility into what happened across critical communications workflows. -
47
ilert
ilert
ilert is a platform for IT alerting, on-call management, and incident communication that helps DevOps teams respond to incidents faster. ilert seamlessly integrates with monitoring tools and extends them with reliable alerting, on-call scheduling, automatic escalations, and status pages. Ilert is built in Germany and hosted exclusively by cloud providers with data centers in Europe. It is fully GDPR compliant and has the ISO 27001 certification.Starting Price: $0 -
48
TomTicket
TomTicket
TomTicket is an online platform that allows your company to organize the so - called support (help desk) and online service with your customers in one place. TomTicket is a Help Desk and Online Service system to help improve your customer service flow. With it, your customers and staff will be able to open support calls, send attachments for answers, chat in an online chat, have their own knowledge base for your company and much more.Starting Price: $2.68 per user, per month -
49
Distant Desktop
Distant Desktop Software
The free remote desktop software for business and personal use. With Distant Desktop you can access and manage computers from anywhere in the world. No installation or registration required. Everything is extremely simple: download the application to your computer and to the computer you intend to control. Write down your unique ID and password and use this data to establish a remote desktop connection. While working you can send and receive the text messages from your remote partner. Just write to integrated chat window. Use a microphone and speakers, or a headset for voice communication. The Demonstration mode is another way to use our remote desktop software. In this mode you allow remote access to your desktop, but the ability to control your PC is disabled. The users are allowed to see your actions, talk to you, or send messages to chat. This mode is ideal for distance education, training or presenting your digital products. -
50
B2Chat
B2Chat
B2Chat is a Web App software that helps businesses to deliver a faster and better customer service via chat. Respond to your customers quickly, with the amount of agents you require and from the same place. B2Chats allows your business to unify chats from: Facebook Messenger, Instagram, LiveChat, Telegram and WhatsApp. Don't miss the chance of turning every conversation into a sell. Redirect your communication channels, and reply to all your customers from one place, without having to log in to each one. Improve your response times with predetermined messages, so neither your team nor your customers will waste a single minute. Export advanced reports on your team’s performance, review statistics, and make decisions to improve your business strategies.Starting Price: $80 per month