Audience
Small teams and ecommerce stores
About Cove
Cove is a cloud-based customer support desk for small teams and ecommerce businesses. It combines an embeddable website chat widget, a shared inbox, help articles, customer records, and team workflows, so agents can manage visitor conversations in one workspace. Customers can find answers in a help center, while agents assign, annotate, resolve, and track conversations and collect satisfaction ratings. Email, Shopify, and Slack connections extend the workspace; Shopify connects the desk to ecommerce store operations. Cove also includes a customer portal, service-level timers, and campaign tools. Its web workspace is installable as a progressive web app; the chat widget can be embedded in mobile apps through a WebView SDK. Plans are priced per workspace and allow unlimited conversations. Cove is intended for small support and ecommerce teams looking to combine live chat, shared inbox, and self-service features.
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Pricing
Starting Price:
$39/month
Pricing Details:
Free plan for 2 seats. Mini is $39 per workspace per month for 10 seats; additional seats are $6 per month. Essentials is $89 per month for 25 seats, and Plus is $219 per month for 50 seats. Annual billing is available at $396, $888, and $2,196 respectively. Plans include unlimited conversations. Paid plans include a 14-day trial; a payment card is required.
Free Version:
Free Version available.
Free Trial:
Free Trial available.
Integrations
Company Information
Cove
www.coveinbox.co
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Product Details
Platforms Supported
Cloud
Training
Documentation
Support
Online
Cove Frequently Asked Questions
Q: What kinds of users and organization types does Cove work with?
Cove works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does Cove support in their product?
Cove supports these languages: English.
Q: What kind of support options does Cove offer?
Cove offers support via online.
Q: What other applications or services does Cove integrate with?
Cove integrates with: Claude Duet, Claude for Legal, Shopify, and Slack.
Q: What type of training does Cove provide?
Cove provides training in the form of documentation.
Q: Does Cove offer a free trial?
Yes, Cove offers a free trial.
Q: How much does Cove cost?
Pricing for Cove starts at $39/month.