HxGN OnCall RecordsHexagon AB
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Im OnCall01 Communique
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Related Products
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About
HxGN OnCall Records is a robust RMS that enables quick data entry and real-time alerts, immediate search and retrieval, and extensive reporting capabilities. HxGN OnCall Records is a cloud-deployable RMS that serves all facets of law enforcement operations and administration. A flexible and scalable solution, HxGN OnCall Records allows agencies to quickly capture and harness information to reduce officer paperwork, inform investigations, streamline administration and effectively manage resources to enhance community safety. Reduce manual and duplicative tasks so officers can spend less time writing reports at the station and more time building relationships in their communities. Leverage complete law enforcement capabilities, including field and office reporting, data management, investigations, property and custody management, and analytics. Offer support for single- or multi-agency use, simplified customization through configuration, and built-in interfacing capabilities.
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About
I'm OnCall is a cost-effective, secure online help desk software that allows organizations to offer remote support over the Internet to their customers. You can provide world-class Live-Chat support to your customers within minutes. I'm OnCall gives you private URLs for embedding into your website. Simply implement a Live-Chat button with the given URL on your website, your customers can then request to chat with an agent easily. Each agent can have up to 10 simultaneous chat sessions to deal with volumes at peak times. I'm OnCall lets you set up a temporary connection to your customer's computer without any pre-installed software. You can quickly and efficiently resolve your customers' technical and IT support issues by remotely controlling their computers. Plus, your agents can log in from anywhere in the world to support your customers, saving you time and travelling cost.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Police agencies wanting a tool to organize, manage, and retrieve public safety records
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Audience
Organizations seeking a solution to offer remote support over the Internet to their customers
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationHexagon AB
Sweden
hexagon.com/products/hxgn-oncall-records
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Company Information01 Communique
www.01com.com/imoncall-remote-help-desk/
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Categories |
Categories |
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Help Desk Features
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
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Integrations
No info available.
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Integrations
No info available.
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