Im OnCall

Im OnCall

01 Communique
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About

HxGN OnCall Records is a robust RMS that enables quick data entry and real-time alerts, immediate search and retrieval, and extensive reporting capabilities. HxGN OnCall Records is a cloud-deployable RMS that serves all facets of law enforcement operations and administration. A flexible and scalable solution, HxGN OnCall Records allows agencies to quickly capture and harness information to reduce officer paperwork, inform investigations, streamline administration and effectively manage resources to enhance community safety. Reduce manual and duplicative tasks so officers can spend less time writing reports at the station and more time building relationships in their communities. Leverage complete law enforcement capabilities, including field and office reporting, data management, investigations, property and custody management, and analytics. Offer support for single- or multi-agency use, simplified customization through configuration, and built-in interfacing capabilities.

About

I'm OnCall is a cost-effective, secure online help desk software that allows organizations to offer remote support over the Internet to their customers. You can provide world-class Live-Chat support to your customers within minutes. I'm OnCall gives you private URLs for embedding into your website. Simply implement a Live-Chat button with the given URL on your website, your customers can then request to chat with an agent easily. Each agent can have up to 10 simultaneous chat sessions to deal with volumes at peak times. I'm OnCall lets you set up a temporary connection to your customer's computer without any pre-installed software. You can quickly and efficiently resolve your customers' technical and IT support issues by remotely controlling their computers. Plus, your agents can log in from anywhere in the world to support your customers, saving you time and travelling cost.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Police agencies wanting a tool to organize, manage, and retrieve public safety records

Audience

Organizations seeking a solution to offer remote support over the Internet to their customers

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Hexagon AB
Sweden
hexagon.com/products/hxgn-oncall-records

Company Information

01 Communique
www.01com.com/imoncall-remote-help-desk/

Alternatives

Alternatives

LiveChat

LiveChat

LiveChat Software
In-Synch RMS

In-Synch RMS

In-Synch Systems
KnowledgeBase

KnowledgeBase

LiveChat Software
EIS/RMS-2

EIS/RMS-2

Executive Information Services
CrimeStar RMS

CrimeStar RMS

Crimestar

Categories

Categories

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Integrations

No info available.

Integrations

No info available.
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