Audience
Businesses and contact centers interested in a tool to manage and optimize their customer support operations
About Infraon Helpdesk
Approve, assign, and resolve tickets in real time to accelerate resolutions with advanced AI capabilities. Get innovative features like integrated field support, ticket creation via WhatsApp, chatbots, self-service portals, etc. Unleash prebuilt helpdesk workflows with ML/NLP algorithms to ensure agents and customers don’t have to perform allocation based on product catalog or issue type. Easily improve key KPIs like CSAT, FCR, and CES. Capture customer analytics and turn them into actionable helpdesk insights. Leverage a single source of truth to enable agents to provide personalized responses, making customers feel more valued. Smoothly integrate external apps to enhance customer support while reducing time, effort, and costs. Swiftly connect to Salesforce, Microsoft Teams, WhatsApp, Slack, LiveChat, and Mailchimp. Infraon Helpdesk simplifies with an intuitive UI, boosting agent efficiency for proactive support.
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Pricing
Starting Price:
$19 per month
Free Version:
Free Version available.
Free Trial:
Free Trial available.
Integrations
Company Information
Infraon
Founded: 2021
United States
infraon.io/infraon-helpdesk.html
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
In Person
Videos
Support
Phone Support
24/7 Live Support
Online
Infraon Helpdesk Frequently Asked Questions
Q: What kinds of users and organization types does Infraon Helpdesk work with?
Infraon Helpdesk works with these users and organization types: Mid Size Business, Small Business, Enterprise, Freelance, Nonprofit, Government, and Startup.
Q: What languages does Infraon Helpdesk support in their product?
Infraon Helpdesk supports these languages: English.
Q: What kind of support options does Infraon Helpdesk offer?
Infraon Helpdesk offers support via phone support, 24/7 live support, and online.
Q: What other applications or services does Infraon Helpdesk integrate with?
Infraon Helpdesk integrates with: Infraon Infinity, LiveChat, Mailchimp, Microsoft Teams, Salesforce, Slack, and WhatsApp.
Q: What type of training does Infraon Helpdesk provide?
Infraon Helpdesk provides training in the form of documentation, live online, webinars, in person, and videos.
Q: Does Infraon Helpdesk offer a free trial?
Yes, Infraon Helpdesk offers a free trial.
Q: How much does Infraon Helpdesk cost?
Pricing for Infraon Helpdesk starts at $19 per month.
