Audience

Enterprise level IT teams and customer support teams

About BeyondTrust Remote Support

The #1 solution for leading enterprises to securely access and support any device or system, anywhere in the world. Support Everything with One Secure Remote Support Solution. With BeyondTrust Remote Support (formerly Bomgar), you can support Windows, Mac, Linux, iOS, Android, network devices, and peripherals with one, secure tool. More devices, more platforms, more people, more locations. Provide instant, reliable remote support to end-users and customers on or off your network. Get more done because you’re focused on fixing issues, not fixing the connection. Improve service levels and customer satisfaction with seamless, high-quality remote support for every end-user. Provide scalable, enterprise-grade support that keeps your business running, whether you’re fixing a Linux server across the ocean or an iPhone across town.

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Pricing

Free Trial:
Free Trial available.

Integrations

See Integrations

Ratings/Reviews - 2 User Reviews

Overall 4.5 / 5
ease 4.5 / 5
features 4.0 / 5
design 4.0 / 5
support 5.0 / 5
More Reviews Write a Review

Company Information

BeyondTrust
Founded: 1985
United States
www.beyondtrust.com/remote-support

Videos and Screen Captures

Play Video BeyondTrust Remote Support Screenshot 1 BeyondTrust Remote Support Screenshot 2
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Product Details

Platforms Supported
Windows
Mac
Cloud
iPhone
iPad
Android
Training
Documentation
Live Online
In Person
Support
Phone Support
Online

BeyondTrust Remote Support Frequently Asked Questions

Q: What kinds of users and organization types does BeyondTrust Remote Support work with?
Q: What languages does BeyondTrust Remote Support support in their product?
Q: What kind of support options does BeyondTrust Remote Support offer?
Q: What other applications or services does BeyondTrust Remote Support integrate with?
Q: Does BeyondTrust Remote Support have a mobile app?
Q: What type of training does BeyondTrust Remote Support provide?
Q: Does BeyondTrust Remote Support offer a free trial?

BeyondTrust Remote Support Product Features

Help Desk

Alerts / Escalation Supported
Customizable Branding Supported
Document Storage Supported
Email Integration Supported
IT Asset Management Supported
Interaction Tracking Supported
Knowledge Base Supported
Live Chat Supported
Multi-Channel Communication Supported
Multiple Brands / Products Supported
Network Monitoring Supported
Real-time Chat Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Supported
Automated Routing Not Supported
Community Forums Not Supported
Incident Management Not Supported
Known Issue Management Not Supported
Self Service Portal Not Supported

Remote Desktop

Cross-Platform Access Not Supported
Mobile Device Access Not Supported
File Transfer Not Supported
Multi Monitor Support Not Supported
Remote Print Not Supported
Chat Not Supported
User Management Not Supported
Record Remote Sessions Not Supported
Remote Wake Not Supported
Group View Not Supported

Remote Support

File Transfer Supported
Live Chat Supported
Real-time Chat Supported
Remote Control Supported
Screen Sharing Supported
Session Recording Supported
Session Transfer Supported
Surveys & Feedback Supported
Diagnostic Tools Not Supported

BeyondTrust Remote Support Verified User Reviews

Write a Review
  • Sakshi S.
    Inside Sales Representative
    Used the software for: 1-2 Years
    Frequency of Use: Monthly
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Empowering secure & efficient remote assistance"

    Posted 2024-01-23

    Pros: BeyondTrust supports various operating systems, ensuring compatibility with diverse IT environments & allowing support for users on different platform.

    Cons: While offering powerful features, the cost of implementation might be a factor for smaller businesses or those with budget constraints.

    Overall: It provides a secure & feature rich solution for IT support teams. Its compatibility, security measures, & auditing capabilities make it a reliable choice for organizations prioritizing efficient & secure remote assistance.

    Read More...
  • Ayush G.
    C Parts Expert
    Used the software for: 1-2 Years
    Frequency of Use: Weekly
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Seamless support connectivity with BeyondTrust Remote support"

    Posted 2024-01-12

    Pros: It offers seamless & hassle free connection, ensuring a quick & efficient resolution to issues. Also security is a priority with Beyond trust providing a secure environment for remote support sessions, which instills confidence in the protection of sensitive data.

    Cons: Striking the right balance between providing flexibility & keeping the customization process straightforward could have enhanced overall user experience in my opinion.

    Overall: Engaging with BeyondTrust remote support has been game changer in my support interactions. The intuitive interface caters to both agents & end user with robust security measures.

    Read More...
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