Live chat software is used by companies as a real time chat communication tool in order to provide support for their website visitors and customers. Compare and read user reviews of the best Live Chat software currently available using the table below. This list is updated regularly.
Talk to one of our software experts for free. They will help you select the best software for your business.
3CX
Birdeye
Zoho
HubSpot
Twilio
Pipedrive
Odoo
VoiceNation
GetResponse
Sonetel
Userlike
Supportbench
Firmao
Brosix
LiveHelpNow
Ometrics
TECLIB
Vision Helpdesk
Botsplash
Re:plain
QualityUnit
Zendesk
TeamViewer
Discord
Brevo
Meta
BotPenguin
Zendesk
Telegram
Live chat software is a type of customer service platform designed to enable customers to interact with businesses and organizations in real time via a web browser or mobile application. The software offers customers the ability to communicate directly with customer service representatives, ask questions, provide feedback, receive personalized advice and support, place orders, and more.
At its core, live chat software enables businesses and organizations to provide an interactive customer experience that can both increase sales and improve customer satisfaction. It allows customers to get their questions answered quickly without having to wait on hold or search through long help documents. For businesses, it provides a streamlined way of handling customer inquiries while providing information about the company’s products or services in an efficient manner.
Live chat software typically consists of two components: a client interface (also known as a ‘chat window’) which is used by the customer; and an agent interface which is used by the customer service representative. The client interface allows the user to enter their query into a text field which will then be sent directly to the agent interface for resolution. Once received by the agent, they are able to respond directly back in real time using this same chat window within seconds. In many cases, customers can even leave their contact details so that product recommendations or follow-up emails can be sent at a later date.
In terms of implementation options, most live chat software platforms are either self-hosted on-premise solutions where users manage all aspects of installation and hosting themselves; cloud-based hosted solutions accessed via subscription; enterprise-level solutions that offer advanced features but often require complex integration projects; or for smaller businesses there may be free open source solutions available depending on requirements.
Finally regarding security considerations when evaluating live chat software options one should seek out vendors whose systems comply with industry standards such as GDPR compliance for data privacy regulations such as HIPAA for medical applications as well as authentication protocols such as OAuth2 for extra layers of security around sensitive data transmissions over public networks.
Live chat software provides a range of features that allow businesses to interact with customers in real time. Some common features of live chat software include:
The cost of live chat software can vary greatly depending on the scope and scale of the project. Generally speaking, most businesses can expect to pay anywhere from $20 - $150 per month for an entry level product, or up to hundreds or even thousands of dollars for a more comprehensive solution with additional features and capabilities.
For businesses looking to implement a basic live chat service, typically what's included in the monthly cost are unlimited chats, transcripts and other data related to conversations, mobile access, canned messages so agents can quickly respond to common questions and inquiries, as well as any integration with existing software such as CRM systems. More advanced offerings may include multilingual support, AI-powered chatbot automation tools such as natural language processing (NLP), customer satisfaction surveys, reporting dashboards and analytics.
It's important to note that these costs may also be influenced by factors like the number of concurrent agents needed for peak traffic times or any customizations required for specific verbiage or user interface needs. Additionally, some providers may offer discounts if you agree to a multi-year contract or bundle additional services into a package.
All in all, when it comes to selecting a live chat software provider there is no one-size-fits-all price tag; instead it will depend heavily on your business’s individual needs and budget.
Live chat software can integrate with many different types of software, such as customer relationship management (CRM) systems, help desk platforms, e-commerce solutions, and analytics tools. CRM systems enable businesses to store data about customers like contact information and purchase histories. Help desk platforms provide teams with automated ticketing systems that allow them to track customer service queries and complaints. eCommerce solutions enable businesses to process online payments securely. Lastly, analytics tools allow companies to gain insight into the performance of their live chat service by tracking metrics like average response times and total messages sent. Integrating these types of software with live chat enables businesses to streamline their customer service operations and boost productivity.
The first step to selecting the right live chat software is determining what features are most important for your company. Consider factors such as customer satisfaction, cost efficiency, scalability, and integration with existing systems. Evaluate the type of personalization options available as well as the ability to monitor conversations and capture customer data.
Once you have identified your needs, it’s time to compare different software packages based on their features and pricing models. Research reviews from other companies who have used the software in order to get a better idea of its effectiveness and usability. After narrowing down your choices, test out any software that may be promising before making a final decision.
Finally, make sure that the chosen live chat platform is simple enough for customers to use while also providing adequate support for agents when needed. Selecting the right live chat software requires due diligence and research but can ultimately lead to improved customer service experiences with more efficient communication methods.
Compare live chat software according to cost, capabilities, integrations, user feedback, and more using the resources available on this page.