Sonetel

Pros: Their service is truly excellent from start to finish, and their customer support team is very responsive, helpful, and quick to solve any questions.

Cons: None as they are providing excellent service during such times

Overall: I am having a great experience with Sonetel and would recommend using their service. Their platform is reliable, and the customer support team is always very responsive.

Pros: Absolutely great in managing my international number and calls. Very easy to use. Also it is affordable and cheap as compared to other providers

Cons: I dont see any cons for this platform it is too good to use

Overall: Overall i would recommend sonetel as its too easy to use also affordable. Very easy to use and understand doesnt need complex

Pros: Quick and Best customer support.
Pricing is good for numbers and calling.
Instant team Response and Problem solving.

Cons: Still didn't find anyone yet. using the product since 6 months and it is working very fine.

Overall: I really loved enjoying the product, pricing and the most important part is quick support. I was facing some issue but the Customer support team helped me and solved my problem in 4hr. I really impressed with quick support and planning for long term use of Sonetel.

Pros: good services. fast customer service response. communication is on time. services perform as described

Cons: for now everything is fine. i dont think i have experienced any Cons so far.

Overall: 100% performance. good services. fast customer service response. communication is on time. services perform as described

Pros: Sonetel has been helpful for Trend Mafia in reactivating our services. The support experience has been useful, and it helps us get our business communication services running again.

Cons: The service reactivation process could be smoother and faster. More clear updates about the progress would make the overall experience even better.

Overall: Our experience with Sonetel has been positive. Their assistance in reactivating services has been valuable for Trend Mafia. It is helpful to have a service provider that supports businesses when they face service-related issues. We appreciate their assistance and look forward to continued support.

Pros: Sonetel made getting my account verified effortless! The onboarding experience was clear and efficient from start to finish.

Huge thanks to Vasundhara K for the quick replies, and guiding me through every step of the verification process. Excellent service all around!

Cons: Well so far there are none actually. Sonetel has not given me a reason to leave and switch to an alternative provider.

Overall: I would recommend users wishing to purchase an international number with calls and sms (incoming and outgoing) to go with Sonetel as they are a reliable service provider.

Pros: Appears great service but the initial offering of diversion to the USA all fine until you purchase then the rules change

Cons: After I purchased a number it appeared they now want 9.95 a month on top of the number. Its not the money its the dishonesty in Australia the ACCC would wipe these guys out with false and misleading practices.

Overall: Worst experience ever its just too tedious and unnecessary to make this process a drama I was absolutely appalled.

Pros: I live in the UK and needed a local phone number in Australia so that I could be in contact with Australian government services for my elderly father.

Sonetel was pretty easy to set up and the mobile app is intuitive as is the desktop app.

Cons: I know it’s all government regulation but providing the supporting documentation is a bit of a pain.

I think how the pricing works could be clearer perhaps with some examples. I’m not entirely sure how much it costs me when someone calls my Sonetel phone number and I answer the call on the Sonetel app and also when I call from the UK to an Australian phone number.

Overall: So far so good. It’s comforting having a local phone number when you are straddling two countries as so many organisations require one. Sonetel were super easy to deal with and communicated very promptly. Priya in particular was amazing.

Pros: Phone number and calling is what I use often. I can procure numbers at a very affordable cost. Recommended.

Cons: Recurring charges not supported by Indian customers, and Sonetel doesn't have an option to topup and every time I need to go through support to add money to account.

Overall: Overall experience has been good, except occasional cross talking issues. Also it would be great, if Sonetel can provide the top up support, as recurring charges not supported for Indian credit cards.

Pros: I deeply appreciate how I was able to choose the phone number I use to make and receive calls. The mobile app is also very easy to use and the UI is easy to navigate and the app easily integrates and works well with my phone. All the calls I've made and received so far have gone on smoothly. All concerns and questions I've raised to them team have been addressed so far and I've always received helpful answers.

Cons: Sometime responses to my email concerns can be delayed. However, I do attribute that to the time difference between where I operate my business and where Sonetel's support team operates. Not really a big deal so far.

Overall: Overall, my experience with Sonetel is great. I would recommend this to anyone who is looking for this type of app/software.

Pros: ++All in 1 Premium Plan: The premium tier pretty much covers everything you need in one package, saving you from juggling separate add-ons or hidden fees..
++High-quality, clean numbers: The virtual numbers come with essentially zero spam score, which is crucial if you are reaching out to clients and need calls to actually go through.
++Excellent customer support: Whenever you need assistance..whether handling document verifications or switching regions/numbers—their support team (shoutout to Priya) is responsive, polite, and actively gets things sorted out for you.
++Affordable international presence: Easily set up numbers across multiple countries without needing local SIMs or contracts.
++Good features: Call recording and call summarise really help me to make notes of my calls.

Cons: --Web portal could use some polish: The browser dashboard feels a bit dated and clunky compared to the mobile app, especially.
--Per-minute rounding on the 2,000 allowance: They include a generous 2,000 minutes, but each connected call rounds up to a full minute even if it disconnects in seconds. That said, it’s still an incredible value since topping up is cheap—and unless you're hammering heavy cold calling lists all day, you rarely come close to exhausting it.

Overall: Sonetel offers serious value if you run a remote or international business and need clean, dependable phone numbers without spending a fortune. The setup might require a quick interaction with their team to verify your documents if required, but their customer support makes it painless. Once you are running, the call quality and plan perks make it totally worth it.

Pros: Really happy with the call clarity and how simple the whole setup was. The mobile app works great without dropping calls.

Cons: None so far, everything has been working smoothly as expected.

Overall: I have been using Sonetel for my business and I am very satisfied with their service. I purchased a US number from them and the experience has been excellent so far. The call quality is clear on both desktop and mobile, and everything works smoothly. Incoming and outgoing calls connect reliably without any issues, and the app is easy to set up and use. The support team is responsive and helpful.

For my business, Sonetel has been the best dialer I have used. I highly recommend it to anyone looking for a dependable calling solution with a US number.

Thank you to the Sonetel team for the great service!

Pros: I run a one-person export business from China and needed a US business number to call American clients. I've been using Sonetel for about a month now, and it does exactly what I need.
My US number (North Carolina) works properly — when I call clients, they see my US number, not my Chinese mobile number, which makes a real difference for trust. Calls over the internet through the Android app are clear, and I set up a custom English voicemail greeting so customers can leave a message while I'm asleep on the other side of the world.
Two things I especially appreciate: I can top up my prepaid balance with Alipay, which is rare for international services, and the Premium plan includes free minutes to the US and Europe for a flat monthly fee.
My plan activation needed help from the support team, and they completed it for me and restored my number.

Cons: Everything is running smoothly so far, and I haven’t encountered any issues. The only slight drawback was that the process of upgrading to a "Premium" subscription—which required some back-and-forth via email—took a bit longer than expected; however, the matter was ultimately resolved.

Overall: Since then everything has worked as expected. Good value for a small business that needs to look local in the US.

Pros: Sonetel is easy to manage and offers good call quality. Its phone number prices are very competitive compared with other providers I’ve checked. I have also used my number on WhatsApp without any issues.

Cons: I haven’t experienced any issues so far. There is no issue found either calling or setup

Overall: I am very happy with Sonetel. The ease of use, good call quality and affordable pricing have made it a great choice for my needs.

Pros: Great service, easy to use settings with flexible plan options and friendly customer care. Good application layout

Cons: Time difference when needing customer service for urgent things. Unclear what text messages included in plan

Overall: Great service. Easy to set up with flexible options. Easy customer service and easy to use settings

Pros: Practical tips to overcome my problem, prompt follow ups and the staff seems genuinely interested in solving the problem

Cons: The experience is more complicated than needed
The website is full with bugs and it looks outdated

Overall: Positive experience, good customer service. The platform definitely needs improvement, i am still unsure if im getting phone calls

Pros: They have Good customer support which means if you encounter problems, they are solved quickly.
User friendly
Economical

Cons: Login issues but support helps
Little stringent in verifying account

Overall: Good experience in using the product, recommend people to use it as it solves a lot of problems. Go ahead !

Pros: Simple easy option to have a phone number from another country, without requiring to buy a SIM from a local provider. My experience is with having an australian phone number, while living in the middle east to help receive and call australian numbers.

Good responses from the support team.

Cons: Minor bugs, but nothing which is a showstopper, and the support is open to receive feedback. It would have been economical to have the caller ID option in the free plan with a paid number.

Overall: Positive, serves it purpose easily. Recommend for users who do not have to have a plan from a local provider to make and receive local calls.

Pros: Number works very well and great responsiveness by the support team. Had issues with verification and support team led me very nicely to overcome the issue with practical solutions

Cons: No cons so far, maybe some more minutes nationally

Overall: Great service overall and support. I used the service immediately and worked very well from the getgo

Pros: What I like most about Sonetel is that it is very affordable and easy to use. Call quality is crystal clear, the mobile app works perfectly, and I can receive business calls from anywhere in the world. Customer support is also very responsive and helpful.

Cons: There are no major cons, but sometimes the call setup takes a few extra seconds. Also, some advanced features are a bit difficult to find for new users

Overall: My overall experience with Sonetel has been excellent. It is a perfect solution for freelancers and small businesses who need a professional business number without expensive hardware. I highly recommend it to anyone looking for a reliable and cost-effective VoIP service.