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Audience

Companies of all sizes interested in virtual phone numbers, customer chat, and team communication in a single free app

About Sonetel

Phone Numbers Worldwide + Customer Chat + Team Communication, in a single Free App. Have your own local phone number in any city or country worldwide. Showing a local number to visitors at your web site increases trust and sales. You can get it for free if you also use our free chat function at your website. Otherwise prices start at $1.79/month. Incoming calls can be answered for free in our new apps or be forwarded anywhere worldwide at the cost of a local call. We believe that globalization and entrepreneurship are the key drivers for making this planet a better place. By empowering entrepreneurs in the most remote corners of the world, with a communication solutions that remove distance and levels the playing field, we hope to contribute to this progress. About 170,000 out of those that have signed up – across 170 countries – have also become paying customers.

Pricing

Starting Price:
$0
Pricing Details:
Customer service, live chat and team communication functions are free. 1 phone number can be obtained free (with limitations) if you also use the free live chat widget. Otherwise virtual numbers worldwide start from $1.79 per month. Call forwarding worldwide costs like a local call.
Free Version:
Free Version available.
Free Trial:
Free Trial available.

Integrations

API:
Yes, Sonetel offers API access

Ratings/Reviews - 425 User Reviews

Overall 4.8 / 5
ease 4.6 / 5
features 4.5 / 5
design 4.4 / 5
support 4.8 / 5

Company Information

Sonetel
Founded: 2005
Sweden
sonetel.com

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
iPhone
iPad
Android
Training
Documentation
Videos
Support
Phone Support
Online

Sonetel Frequently Asked Questions

Q: What kinds of users and organization types does Sonetel work with?
Q: What languages does Sonetel support in their product?
Q: What kind of support options does Sonetel offer?
Q: What other applications or services does Sonetel integrate with?
Q: Does Sonetel have an API?
Q: Does Sonetel have a mobile app?
Q: What type of training does Sonetel provide?
Q: Does Sonetel offer a free trial?
Q: How much does Sonetel cost?
Q: What pricing for support is available for Sonetel?
Q: What pricing for training is available for Sonetel?

Sonetel Product Features

Business Phone Systems

Call Recording Supported
Call Routing Supported
IVR / Voice Recognition Supported
Call Logging Not Supported
Call Monitoring Not Supported
Employee Directory Not Supported
Mobile Access Not Supported
Virtual Call Center Not Supported
Web Conferencing Not Supported

Live Chat

Canned Responses Supported
Offline Form Supported
Proactive Chat Supported
Third Party Integration Supported
Website Visitor Tracking Supported
Customizable Branding Not Supported
Geo Targeting Not Supported
Screen Sharing Not Supported
Transfers / Routing Not Supported

SIP Trunk

Automatic Fail-over Routing Supported
Call Data Records Supported
Caller ID Supported
Disaster Recovery Supported
International Numbers Supported
Multiple DID Options Supported
PSTN Forwarding Supported
Toll-Free Numbers Supported
e911 Not Supported

Team Chat

End-to-End Encryption (E2EE) Supported
File Sharing Supported
Groups / Channels Supported
Search / Filter Supported
Threaded Discussion Supported
Voice Calling Supported
Payments Not Supported
Self-Destructing Messages Not Supported
Stickers / GIFs Not Supported
Video Conferencing Not Supported

Team Communication

Activity / News Feed Supported
Audio Calls Supported
Chat / Messaging Supported
Discussion Threads Supported
File Sharing Supported
Mobile Access Supported
Push Notifications Supported
Search Supported
Calendar Management Not Supported
Surveys & Feedback Not Supported
Task Management Not Supported
Video Conferencing Not Supported

Telephony

IVR / Voice Recognition Supported
VoIP Supported
Auto-Dialer Not Supported
Call Center Management Not Supported
Call Monitoring Not Supported
Contact Management Not Supported
Inbound Reporting Not Supported
Outbound Reporting Not Supported
Predictive Dialer Not Supported
Telemarketing Management Not Supported
Voice & Data Integration Not Supported
  • A Sonetel User
    Data Scientist
    Used the software for: Less than 6 months
    Frequency of Use: Daily
    User Role: User, Administrator, Deployment
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Super Convenient and Easy Onboarding "

    Posted 2026-10-13

    Pros: The excellent part was, what ever the verification it needed, they have completed before getting charged!
    It is not like first you pay and find yourself in a trap!!

    Maximum of the things are transparent!!

    Cons: Need to pay $2 additional for the number makes no sense when we have already bought premium.
    This makes sense only when you just want to hold the number bot no calling, but it should be included in premium package!!

    Overall: Overall I definitely recommend for freelancers and for small team business who have just started and can't afford or don't require big services

    Read More...
  • A Sonetel User
    Director
    Used the software for: 2+ Years
    Frequency of Use: Monthly
    User Role: Administrator
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Reliable virtual number with helpful support"

    Posted 2026-10-09

    Pros: Easy to get a virtual phone number and start using it quickly. The interface is simple, pricing is fair, and the support team responds fast and actually solves the problem.

    Cons: The website sometimes glitches, and I have to log out and log back in to get it working again.

    Overall: A solid service for a small business that needs a virtual phone number. Setup was simple, everything works as expected, and when I had a question about my account, support handled it without any hassle.

    Read More...
  • A Sonetel User
    Medical Scientist
    Used the software for: Less than 6 months
    Frequency of Use: Daily
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Good Service "

    Posted 2026-10-07

    Pros: The phone service works well and all I need is the app on my phone. The agents were with me every step of the way and made the verification process go smoothly. I needed a working when I was abroad as my current provider didn't allow roaming. I highly recommend the service, it's affordable and works well.

    Cons: The verification process takes a few days but it's worth the way. Overall I'm happy with the service.

    Overall: I am happy with the service because I have a working phone at an affordable rate. I probably won't go back to my former carrier.

    Read More...
  • Melton John T.
    Owner
    Used the software for: Less than 6 months
    Frequency of Use: Weekly
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Sonetel!!!"

    Edited 2026-10-07

    Pros: It is significantly cheaper than traditional enterprise VoIP solutions, making international expansion accessible for sole proprietors and small teams.

    Cons: Still about to check if there are for me since I'm enjoying the features and servies of this app.

    Overall: Sonetel is an excellent, budget-friendly tool for a business needing a simple international number or a unified app for website chat and forwarding.

    Read More...
  • D S.
    Admin
    Used the software for: Free Trial
    Frequency of Use: Daily
    User Role: User, Administrator
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Feedback Sonetel"

    Edited 2026-10-06

    Pros: I have been using Sonetel since last couple of years and it is affordable, and easy to use. It provides various features which other competitors does not provide.

    Cons: Everything is awesome. It provides various features which other competitors does not provide.

    Overall: My overall experience much better, It provides various features which other competitors does not provide.

    Read More...
  • A Sonetel User
    Entrepreneur
    Used the software for: Less than 6 months
    Frequency of Use: Weekly
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Good service great support"

    Posted 2026-10-06

    Pros: Great support service, friendly and reactive when needed. Good technical features. Reliable and worth the value

    Cons: The web interface could be a bit improved, there are still a few bugs unfortunately. The app works fine.

    Overall: Great support service, friendly and reactive when needed. Good technical features. Reliable and worth the value.

    Read More...
  • A Sonetel User
    Manager
    Used the software for: 1-2 Years
    Frequency of Use: Daily
    User Role: User, Administrator
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "I am very satisfied"

    Posted 2026-10-03

    Pros: I recently used Sonetel’s service, and I’m very happy with my experience. The team is extremely helpful, responsive, and professional. The service has been great, and any questions or issues were handled quickly.

    I would definitely recommend Sonetel to others. Give them a try—you won’t be disappointed!

    Cons: Affordable international numbers and low-cost calling make it a great choice for international communication.

    Overall: I have had a very positive experience with Sonetel. One of the things I particularly appreciate is the availability of phone numbers from different countries at affordable prices, which makes it much easier and more cost-effective to manage international communication.

    The calling rates are also competitive, especially for international calls. The Sonetel team has been professional, responsive, and very helpful whenever I needed assistance.

    Overall, I’m satisfied with the service and would recommend Sonetel to businesses and individuals looking for an affordable solution for international phone numbers and calling. Definitely worth trying!

    Read More...
  • Maaz Bin A.
    Retail-Assistant
    Used the software for: Less than 6 months
    Frequency of Use: Weekly
    User Role: Administrator
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Flexible and "

    Posted 2026-10-02

    Pros: Really good VoIP app overall. The setup process was straightforward and easy to understand, and I was able to get everything working without much hassle. The app is simple to use, call quality has been reliable, and the overall experience feels smooth and practical.
    is a good option if you want a VoIP service that is easy to set up and doesn’t overcomplicate things. So far, I’ve had a positive experience with both the app and the setup process. Definitely worth considering for anyone looking for a reliable VoIP solution.

    Cons: More options in the free Plan..And Custom Voice Male

    Overall: Good-Happy, The Prices are competitive and user friendly things. So far, I’ve had a positive experience with both the app and the setup process. Definitely worth considering for anyone looking for a reliable VoIP solution

    Read More...
  • A Sonetel User
    Director
    Used the software for: Less than 6 months
    Frequency of Use: Monthly
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "great service"

    Posted 2026-10-02

    Pros: Overall, I found the service straightforward to set up, and having access to a virtual telephone number has been useful for my business. The ability to manage calls online and use the number while based in the UK is particularly convenient.

    Cons: I also found the customer support team helpful when I needed assistance, and they were able to guide me through the process.

    Overall: Overall, my experience has been positive, and I would recommend Sonetel to businesses looking for a virtual telephone solution, particularly those operating internationally.

    Read More...
  • A Sonetel User
    Sales person
    Used the software for: Less than 6 months
    Frequency of Use: Daily
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Good VoIP service with useful international calling features"

    Edited 2026-10-05

    Pros: I liked that Sonetel makes it relatively easy to get an international phone number and use it for business calls. The app is simple to understand, and the calling features are useful for communicating with international customers. I also liked the ability to manage calls and the number from the app without needing complicated hardware.

    Cons: The pricing and some of the additional charges can be a little confusing at first. I also experienced some issues with call connectivity, and customer support could be faster in certain situations.

    Overall: Overall, my experience with Sonetel has been fairly good. It is a convenient option for people who need an international business number and want to make calls without setting up a traditional phone system. There are a few areas where the service could be improved, particularly connectivity and support, but the overall experience has been useful for my business calling needs.

    Read More...
  • Kushagra S.
    Founder
    Used the software for: Less than 6 months
    Frequency of Use: Daily
    User Role: Administrator
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Sonetel's virtual number buying experience "

    Posted 2026-10-02

    Pros: I was really pleased with how simple the process of purchasing the virtual number turned out to be, and I appreciate that it incorporates the additional layer of security by verifying both the individual's identity and the business, which ultimately helps to protect the users.

    Cons: None as for now maybe verification process could be easier for a new person.

    Overall: Overall everything was very good the buying process, support side of the company and the quality of the virtual number itself

    Read More...
  • Amir H.
    Business owner
    Used the software for: 1-2 Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "The Best Phone number for entrepreneurs"

    Posted 2026-10-02

    Pros: ⭐⭐⭐⭐⭐This is the best replacement for Skype for entrepreneurs who do international work. Would highly, highly recommend.
    Both the mobile app and web app are intuitive and easy to use, and the fees are pretty fair.
    Love It

    Cons: Nothing thus far!

    Overall: Would Highly Highly recommend Sonetel.
    I would highly recommend Sonetel to entrepreneurs who work internationally. It’s easy to use, reliable, affordable, and a great replacement for Skype, with intuitive mobile and web apps and fair pricing.

    Read More...
  • Lisandra G.
    CTO
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: User, Administrator
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Reliable service with good customer care"

    Posted 2026-10-01

    Pros: Much faster and reliable
    Pricing is good for US phone numbers and some countries
    Provide both mobile and landline numbers

    Cons: Pricing is expensive for certain countries
    Hope provide more payment options like crypto.

    Overall: I'm happy with the experience so far, hope this continues.
    I have used several phone services and this one is something I recommend

    Read More...
  • Eric G.
    President
    Used the software for: 6-12 Months
    Frequency of Use: Daily
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Keeps getting better"

    Posted 2026-09-30

    Pros: This has been a great way to maintain a USA telephone number while working and traveling in many corners of the globe.

    Cons: VOIP numbers are not recognized by some organizations and that is, at time a problem. Not a Sonetel problem but a user problem nonetheless.

    Overall: Amala, the Sonetel rep was very helpful and responsive in answering my questions and better explaining how their system works.

    Thank you!

    Read More...
  • Redis F.
    Administrative Assistant
    Used the software for: Less than 6 months
    Frequency of Use: Monthly
    User Role: User, Administrator, Deployment
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Superb support"

    Posted 2026-09-28

    Pros: The service is easy to set up and use. Specially happy about Sonetel support team, very helpful and diligent in resolving issues.

    Cons: The website and marketing could be more modern, and its documentation more complete.

    Overall: I was looking for an easy-to-set-up phone service provider for my overseas logistics business, Sonetel does the job nicely, and honestly if there's any issues I'm confident in their support.

    Read More...
  • A Sonetel User
    Student
    Used the software for: Free Trial
    Frequency of Use: Weekly
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Sonetel support "

    Posted 2026-09-26

    Pros: Prompt response, detailed explanation, guided steps, easy resolution, helped by Ms Vasundhara even manually.

    Cons: Not much . No cons that i faced here. All good here

    Overall: Great. I had a good time, app is easy to use and navigate
    Tested it properly, it works well , so am glad.

    Read More...
  • Henry W.
    Web designer
    Used the software for: Less than 6 months
    Frequency of Use: Daily
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Thank you, the Sonetel support team!"

    Posted 2026-09-26

    Pros: The Sonetel support team was extremely responsive, professional, and patient throughout my issue. I would especially like to thank Vasundhara K for her quick response within a day and excellent assistance. She understood my situation clearly, provided helpful guidance, and helped me resolve the issue efficiently. Her professionalism and willingness to help made the whole support experience smooth and reassuring.

    Cons: I did not experience any significant issues with the Sonetel support team. Vasundhara was very professional and helpful throughout the process. Everything is good!

    Overall: Overall, I had a very positive experience with Sonetel, especially with their customer support. Also I like the Sonetel, amazing tool. The good price, kind support team and fast response, Also nice UI makes everything easy.

    Read More...
  • Endro P.
    Sr. Consultant
    Used the software for: 1-2 Years
    Frequency of Use: Daily
    User Role: Administrator
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Excellent Business Phone Solution for Global Reach and Remote Teams"

    Posted 2026-09-25

    Pros: Sonetel provides affordable international virtual phone numbers with exceptionally clear call quality. Setting up IVR (voice response) and call forwarding is smooth and quick. It helps our business maintain a professional global presence effortlessly without high infrastructure costs.

    Cons: The user interface on the mobile app is simple and functional, though it could benefit from a modern visual refresh.

    Overall: My experience with Sonetel has been overwhelmingly positive. It is a reliable and cost-effective communication system for small to medium-sized businesses looking to expand globally. Customer support is responsive, and features like call recording and AI transcription add great value to daily operations. High recommended!

    Read More...
  • A Sonetel User
    Manager
    Used the software for: Less than 6 months
    Frequency of Use: Monthly
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Reliable service that feels like a real phone cal"

    Posted 2026-09-23

    Pros: The service has worked very well for me. I haven’t used it extensively, but the few times I have used it, the calls felt like normal phone calls with no noticeable issues. The service has been reliable, and when I needed support, I received a quick and helpful response.

    Cons: The main downside for me is that customer support appears to be handled primarily through email. I wasn’t able to find a way to speak with someone immediately by phone, so I had to wait for an email response. That said, the responses were quick, professional, and actually resolved my questions.

    Overall: Overall, my experience has been very positive. The service has worked as expected, call quality has been good, and I haven’t experienced any problems using it. Although I haven’t used it heavily, based on my experience so far, I would definitely continue using the service.

    Read More...
  • A Sonetel User
    Teacher
    Used the software for: Less than 6 months
    Frequency of Use: Yearly
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Cheap, good customer service"

    Edited 2026-09-23

    Pros: their support responds fast, they solved some issues for him, are professional, the cheapest option to have a US-based number, verification codes went through to my email, although for some it took a few minutes

    Cons: I tested the system and my phone calls didn't go through, but they still charged me saying they did, their app isn't the easiest to navigate and could be improved

    Overall: So far, it's great that I can have a US-based number for 2 euros a month. I am hoping it will work when I travel to the US and have to use it to make calls.

    Read More...
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