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About

​Oracle Cobrowse Cloud Service is a collaboration tool that enables agents to work directly on a customer's screen during real-time voice or chat interactions, guiding them to resolutions. This functionality allows agents to gain a better understanding of customer issues, resolve them more quickly, and enhance the overall customer experience. Additionally, agents can utilize Cobrowse as a tool for sales conversion and customer support. The service is available both as a standalone solution and as an integrated feature of Oracle Fusion Service. To implement Oracle Cobrowse, businesses must deploy the Cobrowse launcher script on their website. ​

About

Imagine a modern sales organization. Collaborative, productive, even on-the-go. Where decisions are insight-driven and pipelines are packed. With tools that are easy to use, and easy to adapt. Your customer has changed, and how you sell needs to change accordingly. To increase sales and optimize efficiency, modern sales requires mobile productivity, collaborative selling, and aggressive pipeline creation. Imagine having all this now, with Oracle Sales Cloud. Unify all your business application data with your CRM applications to align with your customers and deliver on your brand promise. Oracle’s unified cloud platform provides a complete view of every customer engagement, no matter how, where, or when your customers engage, across marketing, commerce, sales and service, finance, supply chain, and HR. See the latest innovations and key features in Oracle Advertising and Customer Experience (CX).

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Customer support agents wanting a tool to provide real-time, interactive assistance by sharing and navigating a customer's screen during voice or chat sessions

Audience

Medium to large sized companies searching for a CRM platform that helps salesforce automation

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Oracle
United States
docs.oracle.com/en/cloud/saas/fusion-service/faiec/oracle-cobrowse.html

Company Information

Oracle
Founded: 1977
United States
cloud.oracle.com

Alternatives

Alternatives

ZoomInfo Sales

ZoomInfo Sales

ZoomInfo
Freshsales

Freshsales

Freshworks

Categories

Categories

CRM Features

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Lead Management Features

Activity Tracking
Campaign Management
Lead Capture
Lead Distribution
Lead Nurturing
Lead Scoring
Lead Segmentation
Pipeline Management
Prospecting Tools
Source Tracking

Integrations

Oracle Service
Autymate
Cloud4Wi
Configure One Cloud
Data Sentinel
Datameer
FortiGate NGFW
Insider One
LinkedIn Sales Navigator
Microsoft Azure
MyPreferences
Oracle Advertising
Oracle In-Memory Cost Management
Peaka
Syncari
Syniverse CPaaS Concierge
Topbox
VoIPstudio
appRules Portal

Integrations

Oracle Service
Autymate
Cloud4Wi
Configure One Cloud
Data Sentinel
Datameer
FortiGate NGFW
Insider One
LinkedIn Sales Navigator
Microsoft Azure
MyPreferences
Oracle Advertising
Oracle In-Memory Cost Management
Peaka
Syncari
Syniverse CPaaS Concierge
Topbox
VoIPstudio
appRules Portal
Claim Oracle Cobrowse and update features and information
Claim Oracle Cobrowse and update features and information
Claim Oracle Sales and update features and information
Claim Oracle Sales and update features and information