Audience
Customer support agents wanting a tool to provide real-time, interactive assistance by sharing and navigating a customer's screen during voice or chat sessions
About Oracle Cobrowse
Oracle Cobrowse Cloud Service is a collaboration tool that enables agents to work directly on a customer's screen during real-time voice or chat interactions, guiding them to resolutions. This functionality allows agents to gain a better understanding of customer issues, resolve them more quickly, and enhance the overall customer experience. Additionally, agents can utilize Cobrowse as a tool for sales conversion and customer support. The service is available both as a standalone solution and as an integrated feature of Oracle Fusion Service. To implement Oracle Cobrowse, businesses must deploy the Cobrowse launcher script on their website.
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Integrations
Company Information
Oracle
United States
docs.oracle.com/en/cloud/saas/fusion-service/faiec/oracle-cobrowse.html
Videos and Screen Captures
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