Audience
Companies and organizations interested in a co-browsing solution so their customers can share their browser
About Pega Co-Browse
There are no downloads, no installations, no plug-ins. Just tag your website with a single line of Javascript and customers can share their browser with a single click. With Pega Co-Browse, you can highlight and direct customers easily to the information they need. You can ask the customer to allow you to control their page and guide them or use highlighting features and or visual cues like arrows to point them in the right direction. With Pega Co-Browse, you can specify the sensitive information to be masked with HTML elements or form fields. All masked elements never leave the customer’s browser and are never seen by the representative. Pega Co-Browse provides a no code solution to mask or hide text fields or images. This allows companies to only show the agent the information they want the agent to view. With Pega Co-Browse, you can integrate with Pega Chat or your own chat platform. You can also integrate chat within your Pega Customer Service application.
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Build fast now. Be ready for whatever comes next. No matter where you’re working, Pega makes teamwork easy with an intuitive, inclusive approach to app authoring. React quickly to changing needs by unifying users in one platform using low-code tools and developer-grade solutions. Foster innovation and manage low-code at scale across your organization from one comprehensive dashboard. Optimize efficiency by giving business users, developers, and IT what they need, when and where they need it. Accelerate application development by defining core app elements quickly and easily. Operationalize and manage low-code at scale across your organization from one comprehensive dashboard. Empower IT to ensure every app is created within organizational guardrails. Deliver app experiences that are relevant today – and ready to scale into the future. Pega’s UX framework is purpose-built for your developers, employees, and customers.
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eGain Cobrowse
Wouldn’t it be great if an agent was able to chat or talk to your customer on the phone as the customer was browsing your website? The agent could then help the digital customer shop, resolve problems, fill an online form, or perform other transactions. Cobrowsing software is a business’ answer to exactly that need. The unique cobrowse software enables your customer service and contact center agents to offer, in the most human way possible, the digital support online customers need. It allows agents to provide high-value, collaborative, realtime support. By offering assistance exactly at the time of need, your business can convert website visitors, customers and prospects, into profitable, long-term customers. Allows phone and chat agents to provide a richer, multimedia experience by conducting a simultaneous cobrowse session. Enables the agent and the customer to fill out forms together, field by field, even highlighting specific areas of a form or web page for clarity.
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Pega COVID-19 Employee Safety
The COVID-19 Employee Safety and Business Continuity Tracker app was built as an accelerator that you can download and configure to use as-is, or modify based on the unique needs of your business. Pega worked with a major healthcare company – one with over 200,000 employees and care providers – to deploy an emergency response app built on Pega Platform™. The app enables the healthcare organization to track and manage the health, safety, and availability of its entire workforce. Inspired by this work and its meaningful impact for millions of people, the Pega team built COVID-19 Employee Safety and Business Continuity Tracker to be available on the Pega Marketplace for Pega Platform™ clients at no charge. Our entire Pega team is committed and ready to help you manage your operations during a time of unprecedented disruption. Please reach out to us directly to learn more.
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Pega
Founded: 1983
United States
www.pega.com/products/customer-service/cobrowse
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