KMS Lighthouse vs. Zammad Comparison


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About Whether you’re in financial services, healthcare, insurance, banking or any other industry where your employees need access to information at their fingertips, knowledge management is a crucial component in the success of this experience. KMS Lighthouse is the next-generation knowledge management solution used by brands globally. Our cutting-edge solution: ✅ Can cut employee training times by up to 50%. ✅ Increases productivity ✅ Reduces costs ✅ Reduce error rates ✅ Increase First Call Resolution (FCR) by up to 40% ✅ Easily integrates with your preferred tools, allowing you to increase productivity across all channels and departments. ✅ Is trusted by some of the biggest brands in the world. When your agents need information in real-time, our software is responsive which means an enhanced customer experience.	About Make your customers happy. We'll give you the tool you need. Personalized and quick answers will satisfy your customers. With Zammad you can manage and organize your team and your tickets to make your customer support draw a smile on your customers face. Keeping track of proceedings is the name of the game when it comes to dealing with customers. Whether as agent or as manager, the dashboard gives you an exact overview of the current situation. As agent you (and only you) can see, how good your performance is. As an organisation one is nowadays not only reachable by telephone. With Zammad you bring together different customer communication channels such as telephone, e-mail, SMS or Twitter. Zammad is auditable. That’s the reason it is often used in banks. Via the ticket history it’s possible to reconstruct at any time who changed which attribute to which value. With Zammad you can easily create individual fields like a desired deadline.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Companies searching for a knowledge management system	Audience Companies needing a help desk tool to handle customer queries, connect with clients and track support tickets
Support Phone Support Not Supported 24/7 Live Support Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Not Supported	Pricing 5€/user/month Free Version Supported Free Trial Supported
Reviews/Ratings Overall 4.8 / 5 ease 4.2 / 5 features 4.2 / 5 design 4.2 / 5 support 4.8 / 5 Read all reviews	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Pros & Cons from Real Users Pros I liked that the product relatively easy to mange and work with. Very intuitive and user friendly. Customization for item templates, dedicated home pages for different user roles, as well as the GetAnswer feature which enables searching within items with autocomplete. Easy to use, user friendly. The Ui is very good and looks like a high level platform. The search engine is fabulous. There are a lot of new features in the last version and the implementation process is very simple and obviously. Cons The information item pages are very blend, not very appealing to the eye. The built-in exam module has so many limitations with zero adaptivity to our way of running quizzes. A limited number of widget to be used on the homepage. Its support should be more quicker and answer the customer with more details. The pricing model needs more options like types of users. The system should have the options of specific floating modules.
Training Documentation Supported Webinars Supported Live Online Supported In Person Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information KMS Lighthouse Israel www.kmslh.com	Company Information Zammad Germany zammad.com
Alternatives USU Knowledge Management USU Software	Alternatives Chatwoot
Capacity	Helpy Helpy.io, Inc.
BoldDesk Syncfusion	OFORK OFORK - Kim-KI
Kapture CX	Support.cc 500apps
ScreenSteps Blue Mango Learning Systems View All	Pulsedesk View All
Categories Contact Center Knowledge Base Supported Help Desk Supported Knowledge Management Supported	Categories Contact Center Knowledge Base Supported Help Desk Supported
Show More Features Knowledge Management Features Artificial Intelligence (AI) Not Supported Cataloging / Categorization Supported Collaboration Supported Content Management Supported Decision Tree Supported Discussion Boards Supported Full Text Search Supported Knowledge Base Management Supported Self Service Portal Supported	Help Desk Features Alerts / Escalation Supported Automated Routing Supported Community Forums Supported Customizable Branding Supported Document Storage Supported Email Integration Supported Incident Management Not Supported Interaction Tracking Supported IT Asset Management Not Supported Knowledge Base Supported Known Issue Management Not Supported Live Chat Supported Multi-Channel Communication Supported Multiple Brands / Products Not Supported Network Monitoring Not Supported Real-time Chat Supported Self Service Portal Supported Service Level Agreement (SLA) Management Supported Ticket Management Supported
Integrations B2B Store Not Supported Checkmk Not Supported Dokumint Not Supported Forethought Not Supported Freshsales Supported GitLab Not Supported Icinga Not Supported Microsoft Exchange Not Supported Microsoft Teams Supported Pandora FMS Not Supported Pronnel Not Supported Quickwork Not Supported Salesforce Supported Slack Not Supported Stackreaction Not Supported Vitest Not Supported Vodia PBX Not Supported Wegweiser Not Supported Zendesk Supported i-doit Not Supported Show More Integrations View All 5 Integrations	Integrations B2B Store Supported Checkmk Supported Dokumint Supported Forethought Supported Freshsales Not Supported GitLab Supported Icinga Supported Microsoft Exchange Supported Microsoft Teams Not Supported Pandora FMS Supported Pronnel Supported Quickwork Supported Salesforce Not Supported Slack Supported Stackreaction Supported Vitest Supported Vodia PBX Supported Wegweiser Supported Zendesk Not Supported i-doit Supported Show More Integrations View All 23 Integrations
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